Ratings based on 276 Verified Reviews

4.9 out of 5
98% of guests recommend
4.9 Room cleanliness
4.9 Service & staff
4.9 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from New Jersey

Excellent

Posted Feb 20, 2017
Went there with my wife and 15 old son. Truly amazing experience. Highly recommended. Hotel fulfilled our expectations in each way.
4 out of 5
Recommended
for Everyone
by A verified traveler from Boston

Amazing service in a very romantic setting.

Posted Feb 7, 2017
We came to celebrate 35 years together, and did we get pampered!! It's such a romantic setting with close attention to detail that makes for a very special experience. Yuri received us graciously and checked in on us periodically. At the he beach club we were spoiled daily by Gamaliel, who took great pride in making our stay memorable. The only downside was a strong mildew smell in our otherwise spotless and beautifully appointed villa.
5 out of 5
Recommended
for Everyone
by A verified traveler

Surpassed expectations

Posted Feb 1, 2017
Awesome stay, definitely will return. Expensive and worth it.
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent

Posted Feb 1, 2017
Most beautiful hotel we have ever been to. Surprised it wasn't even more expense. Staff to guest ratio was 5:1.
Comment from Hotel Management
Feb 10, 2017 by Peter Hechler, Hotel Management
Dear Traveler, Thank you for your wonderful comment. We hope to be able to welcome you back in the near future. Kind regards,
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 31, 2017
Banyan Tree Mayakoba is in a beautiful area, and the resort itself is spectacularly designed, with first class service, great food, and a very laid back feel. It was a perfect place for a quick relaxing trip with my wife. We're hoping to return soon.
Comment from Hotel Management
Feb 1, 2017 by Peter Hechler, Hotel Management
Dear Traveler, Thank you for your stay and feedback of your Banyan Tree Mayakoba experience. We hope you'll choose our Sanctuary for the Senses the next time you're in Playa del Carmen. Kind Regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from chicago IL

The best resort in Playa

Posted Jan 17, 2017
Everything that you can expect was perfect The room was AMAZING The food Was great The staff was super friendly & helpful Definitely worth the money
Comment from Hotel Management
Jan 23, 2017 by Peter Hechler, Hotel Management
Dear Idar M, Thank you for your wonderful review, mentioning the attentive service by our people and the quality of the food. We hope to have the opportunity to welcome you back soon. Kind Regards,
5 out of 5
Recommended
for Everyone
by A verified traveler

What a wonderful stay....great staff

Posted Jan 13, 2017
Thank you for a Most memorable vacation. We look forward to our next return.
Comment from Hotel Management
Jan 23, 2017 by Peter Hechler, Hotel Management
Dear traveler, Thank you very much for staying with us. We hope to have the opportunity to welcome you back soon, Kind Regards,
4 out of 5
by A verified traveler from Toronto

Hotel is OK, but not a 5-Star

Posted Jan 12, 2017
Pros: Hotel is very clean and staff are friendly.
Cons: Decoration and furniture are tired and due for upgrade e.g. the sun umbrella in my room was broken.
This was the third time we stayed at Mayakoba, but our first time with Banyan Tree. We were looking forward to staying with Banyan Tree as it has a good reputation in Asia. The staff are friendly and very responsive to the requests....however to be qualified for 5-Star they need to be more proactive and pay attention to details. For example, we travelled with our daughter so I booked the hotel for 3 adults and paid extra charge for the 3 third person....but none of the amenities allowed for the 3rd person. When we checked in, the receptionist told me that they noticed there were 3 of us, therefore they would set up an extra bed. They communicated as though they were doing us a favor, meanwhile I expected this had been done before we arrived. During the stay, they only gave us two bathrobes, two amenities kits, two sets of towels, only two lounge chairs in the patio etc....I gave up asking after the third asks...although they responded very timely, I was just tired of repeating the requests. In addition, I was asked the timing for the turndown service in the evening....even I specified 7pm, the housekeeper showed up at different time (except 7pm). We felt bad asking them to come back later but at the same time it did not feel right to have a "stranger" in the room while we were changing for dinner. We were also disappointed that there was no sauna facilities in the resort. In summary, this is an expensive hotel without the "wow" factor.
Comment from Hotel Management
Jan 23, 2017 by Peter Hechler., Hotel Management
Dear Betty, Many thanks for sharing your experiences with future travelers, commenting on your feedback concerning the decoration and furniture of the hotel, I would like you to know that we have future projects that involve renovation of our furniture and villas. Please accept my apologies for the inconsistencies in service, I never like to hear such comments nevertheless I appreciate your honest opinions and this will assist us to ensure we maintain focused on providing only the very best to our guests. All comments have been addressed and I can assure you that immediate improvements have been made. We very much regret that not all aspects of your stay were up to your expectation and still hope you eventually would give us another chance. Kind Regards,
5 out of 5
Recommended
for Everyone
by A verified traveler

One of my favorite beach destinations!

Posted Jan 3, 2017
We had a terrific experience. We had some minor issues with our villa but the management was very quick to handle anything that aroze. Service was generally excellent. Service was a little slow at a couple of the restaurants. The Mayakoba area is amazing and unique. We enjoyed taking the boats through the waterways and seeing all the wildlife.
Comment from Hotel Management
Jan 9, 2017 by Peter Hechler., Hotel Management
Dear guest, Thank you for your wonderful review. We hope to have the opportunity to welcome you back soon. Kind Regards,
5 out of 5
Recommended
for Couples
by A verified traveler from rye, new york

More than home away home

Posted Dec 11, 2016
Pros: Staff. Architectural design. Understated beauty. Bike for each room.
Location: In a complex that has one golf course and several high end hotels.
As soon as you enter the property, you feel you are relaxed. Architectural success and wonderful service by the staffs that are very well trained. Room was just great. It was like living in a interior design magazine property.
Comment from Hotel Management
Dec 14, 2016 by Peter Hechler., Hotel Management
Dear guest, Thank you for such a wonderful review. We are delighted that you enjoyed the beauty of our natural surroundings and the service provided by our people. The Banyan Tree family look forward to your next visit where we will be waiting to welcome you to your home away from home! Kind regards,