Ratings based on 375 Verified Reviews

They paid and stayed. We double-checked.
4.9 out of 5
99% of guests recommend
4.9 Room cleanliness
4.9 Service & staff
4.9 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler

Wonderful!

Posted Feb 1, 2016
A beautiful resort- fab food and great beach. Perfect.
5 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful hotel

Posted Jan 29, 2016
Pros: Loved the privacy and zen like atmosphere. Forces you to relax.
Cons: We had a complimentary breakfast package but would love an all inclusive food option. Only thing that makes us think twice on rebooking a future stay.
Location: Grounds are gorgeous. Private beach. Close to great snorkeling. Not a far trip from any of the excursions or Playa de Carmen. Not a party scene.
Had a great time at The Banyan Tree- Mayakoba. Place is very relaxing and felt very private. Has great zen like atmosphere that my fiancé loved. Staff are exceptional at customer service. Went above and beyond our expectations.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 18, 2016
It was great. Loved to bikes at the villa. The staff was friendly and very accommodating. The food was great too.
Comment from Hotel Management
Jan 20, 2016 by Peter Hechler, Hotel Management
Dear guest, Thank you for sharing your experiences; it was an honor to host your holiday and I hope that Banyan Tree Mayakoba will be your number one choice for future vacations. Kind Regards, Peter Hechler General Manager gm-mayakoba@banyantree.com
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 15, 2016
Great staff. All very professional. Great dining too.
Comment from Hotel Management
Jan 20, 2016 by Peter Hechler, Hotel Management
Dear guest, It was a true pleasure to be your hosts of this holiday and we all hope that you will not leave it too long before you chose to visit us again Kind Regards, Peter Hechler General Manager gm-mayakoba@banyantree.com
5 out of 5
Recommended
for Couples
by A verified traveler from Los Angeles

Amazing 5-star Property!

Posted Jan 14, 2016
Pros: The staff, the weather, the sustainably preserved grounds
Location: White sand beach. 20 min drive to Playa Del Carmen, 30 min to Cancun. 4 restaurants on property, and a world-class spa
This is a beautiful property. It's one of three related properties that are all adjacent, and built into the middle of what feels like a wildlife preserve. Tall, lush trees, rivers weaving between the rooms, and a pristine golf course that spans the many miles this property covers. The staff is incredibly attentive and nice, meeting whatever needs you may have. The rooms are beyond spacial, and impeccably kept. Be prepared to spend some serious $$$ on dining and amenities at the property, but for the experience it is worth it.
Comment from Hotel Management
Jan 22, 2016 by Peter Hechler, Hotel Management
Dear guest, Thank you for your wonderful review, I very much enjoyed reading about your experiences. Thanks again and I look forward to you next visit. Kind Regards, Peter Hechler General Manager gm-mayakoba@banyantree.com
5 out of 5
Recommended
for Everyone
by A verified traveler

True 5 star hotel, genuine quality service.

Posted Dec 17, 2015
I enjoyed every bit of my stay. The staff is very professional and the attention to detail in the service can be felt. Will be coming back for sure.
Comment from Hotel Management
Dec 31, 2015 by Peter Hechler, Hotel Management
Dear guest, Thank you for taking the time to share your experiences, your comments are motivating as there is nothing more satisfying that to receive the praise of our valued guests. Kind Regards, Peter Hechler General Manager gm-mayakoba@banyantree.com
5 out of 5
Recommended
for Couples
by A verified traveler from Miami

Phenomenal Resort

Posted Dec 2, 2015
Location: Location was perfect. Close to the ocean, 20 minutes away from Playa's center.
Amazing experience at Banyan Tree from the moment we arrived until the moment we left. The staff were phenomenal, everyone is very well trained, they seemed to performed the job with such ease and go above and beyond to make sure that the guests are having a great stay. The villa was just perfect, everything was complete. They had paid attention to every little detail to make someone's vacation worthwhile. The food at the restaurants was simply amazing. In Villa dining was also a great experience Definitely going back.
Comment from Hotel Management
Dec 31, 2015 by Peter Hechler, Hotel Management
Dear guest, Thank you for your glowing feedback; it was truly a pleasure to host your holiday. It's great to know that your experiences were in line with our Sanctuary for the Senses and that we were able to go above and beyond all expectations. Your comments will be shared with our employees. We look forward to welcome you soon. Kind Regards, Peter Hechler General Manager gm-mayakoba@banyantree.com
5 out of 5
Recommended
for Everyone
by A verified traveler from NY, NY

Great family vacation

Posted Nov 29, 2015
Pros: Service, food. Nestor my host couldn't have been more pleasant or helpful. He bonded well with my children
Cons: Massive wedding on premises that took alot of the staffs attention.
Location: Great location next to Fairmont and Rosewood properties. Great restaurants. Fantastic golf course in pristine conditions. Eco boat tour a lot of fu
We were upgraded to a 3 bedroom villa ocean front. It was spectacular and the staff couldn't have been more gracious. Rooms were impeccable and the pool was perfect. The beach is not meant for swimming but the sand was full of fun for my kids. I would recommend this place for anyone who wants to relax in a 5 star setting.
Comment from Hotel Management
Jan 1, 2016 by Peter Hechler, Hotel Management
Dear guest, We really appreciate your having taken the time to write this review. We feel very proud to acknowledge you feel so enthusiastic about your recent vacation at our premises and we hope this will not be your last visit. Kind Regards, Peter Hechler General Manager gm-mayakoba@banyantree.com
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 27, 2015
awesome service have recommended to couples looking for a private relaxing retreat
Comment from Hotel Management
Dec 31, 2015 by Peter Hechler, Hotel Management
Dear guest, Thank you for your review. I truly appreciate the time taken to share your experiences. Kind Regards, Peter Hechler General Manager gm-mayakoba@banyantree.com
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 24, 2015
Amazing hotel but highly expensive ! We had a lovely time in our honeymoon, the staff was very nice and helpful
Comment from Hotel Management
Nov 27, 2015 by Peter Hechler, Hotel Management
Dear guest, Thank you for your review, I thoroughly enjoy reading your feedback and truly appreciate the time taken to share your experiences. I hope to see you again soon at Banyan Tree Mayakoba. Kind Regards, Peter Hechler General Manager gm-mayakoba@banyantree.com