Ratings based on 472 Verified Reviews

4.9 out of 5
98% of guests recommend
4.9 Room cleanliness
4.9 Service & staff
4.9 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Couples
by A verified traveler from Colombia

Couples Only luxury hotel at beautiful location.

Posted Jul 15, 2017
Cons: The air conditioning vent shouldn’t hit you directly in the face when sleeping.
We spent 5 days with our 4-year old daughter at Banyan Tree. Overall experience was great. Hotel is located at a beautiful location and our villa was very spacious, comfortable and well decorated. We loved our private swimming pool. Beach was very nice although the sea has a lot of algae. Service was impeccable. On the downside the hotel is not geared towards children. No kids welcome gift, no bicycles for kids, limited dining options for kids, and the kids club is quite small and had limited options. I would not recommend this place if you are traveling with kids. Also, the food and spa facilities were totally overpriced. This is probably the most expensive food I’ve paid in Mexico.
Comment from Hotel Management
Jul 15, 2017 by Peter Hechler, Hotel Management
Dear Pablo, Thank you for sharing your experiences of your recent visit to our Sanctuary for the Senses. It was truly a pleasure to host you and your family. We have taken all your feedback on board and this will be used constructively to perfect our Banyan Tree experience. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again. Kind Regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from California

Best vacation!!!

Posted Jul 8, 2017
Pros: The service, privacy, and beauty.
Cons: nothing
Location: Visited the ruins, swam in the cenotes, and visited the town of Playa del Carmen. Everything was close and lots of fun!
The Banyon Tree was the perfect place to relax and unwind. It is a beautiful resort with superior service! Having our own private pool in our villa was beyond wonderful! Would love to return!
Comment from Hotel Management
Jul 15, 2017 by Peter Hechler, Hotel Management
Dear Corey, Thank you for sharing your experiences of your recent vacation. On behalf of the entire staff, we would like to thank you for choosing Banyan Tree Mayakoba and we look forward to your next visit. Kind Regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from San Francisco CA

Wonderful all-around experience.

Posted Jun 28, 2017
This was our first trip to the Riviera Maya and I definitely recommend this hotel. You felt welcomed the moment you stepped foot onto the property. All the staff working at the Banyan Tree were superb and went above and beyond to make you comfortable. Denny (resort concierge representative) greeted us on day one and made herself available to assist with anything we might have needed (reservations, transportation, etc). The beach was also lovely! White sand, beautiful water and comfortable lounge chairs a plus. We will definitely be back!
Comment from Hotel Management
Jun 28, 2017 by Peter Hechler, Hotel Management
Dear Kat, Thank you for the review of your experiences, we appreciate that you have taken the time to share your comments with future travelers and guests. On behalf of the entire staff, we would like to thank you for choosing Banyan Tree Mayakoba and we look forward to your next visit. Kind Regards,
5 out of 5
Recommended
for Everyone
by A verified traveler

Fantastic hotel, but $$$$ on food & beverage.

Posted Jun 1, 2017
The hotel and the staff is fantastic. However, meals and beverages are very very high-priced, even by hotel standards.
Comment from Hotel Management
Jun 1, 2017 by Peter Hechler, Hotel Management
Dear Marina, Thank you for sharing your experiences of your vacation, I truly appreciate your comments. Regarding to our prices, we have taken note of your comment and will take to carefully into consideration. Kind Regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from California

Treated like a royal family

Posted May 28, 2017
Pros: Excellent service and extremely friendly employees. Free bottled water, fruits and drinks to hydrate its guests.
Cons: Room cleanliness. I noticed a heap of dust on some part of the residence.
Location: We went to Playa del Carmen, the nearby city to enjoy food. Taxi was easily available and it took about 10 minutes. Lots of shops and good restaurants
It was our first trip to Mexico and we were definitely spoiled at Banyan Tree. Our 3 - bedroom villa was very spacious and private. The staff were all incredible. Services were just flawless. For example, when we need to go somewhere using hotel's golf carts and vans, we hardly had to wait for connection because the connecting vehicle was always ready waiting for us thanks to employees who were constantly communicating to arrange seamless services. We were greeted by the host, Gena, when we arrived early in the morning who offered us coffee - much needed - and a tray of pastries and a bowl of fresh fruits! While we were waiting for a buggey, they brought us mojitos to enjoy while waiting. Wherever we went we were constantly offered iced bottled water and cold drinks. Yes, the hotels rooms are expensive, but it was well worth it. We were truly pampered at Banyan Tree. We also enjoyed its sister facilities - Andaz and Rosewood - and the whole experience was just excellent. Loved their beachfront pools that offered excellent customer services. I would definitely want to come back!
Comment from Hotel Management
Jun 1, 2017 by Peter Hechler, Hotel Management
Dear Smiley, It’s wonderful to hear from you, and we’re so glad that you enjoyed your holiday at Banyan Tree Mayakoba; we cannot thank you enough for choosing to spend your vacation at our resort. We thank your compliments to our services and facilities. It was a pleasure to host your holiday and we look forward to your next visit. Kind regards
5 out of 5
Recommended
for Everyone
by A verified traveler

Amazing hotel and service

Posted May 21, 2017
This place is amazing!! The villas are amazing. My wife and I stayed and from the moment we checked in we had some of the best service ever. We had a one bedroom villa which had an outside tub shower and pool with three seating areas outside. We went to the spa and ate at both the lobby restaurant and tomahawk, Both were excellent. This hotel is great for couples and we will for sure head back. Only con was the beach for the banyan tree had some rocks, but you can walk over to other beaches like the one in front of the fairmont which was nicer.
Comment from Hotel Management
May 23, 2017 by Peter Hechler, Hotel Management
Dear Erick, Thank you for the review of your experiences, we appreciate that you have taken the time to share your comments with future travelers and guests. On behalf of the entire staff, we would like to thank you for choosing Banyan Tree Mayakoba and we look forward to your next visit. Kind Regards,
5 out of 5
Recommended
for Couples
by A verified traveler from Los Angeles

excellent hospitality and beautiful resort

Posted May 19, 2017
Pros: All four restaurants offer great food and great selection of wines.
Cons: nothing
Location: Xplor and Circus del solei was the best memories. Make sure you reserve for the circus with full dinner! It looked amazing.
My husband and I stayed at Banyan tree for a total of 11 days and every day was amazing.
Comment from Hotel Management
May 19, 2017 by Peter Hechler, Hotel Management
Dear MINDA, Thank you for your rating and wonderful comment. We look forward to welcoming you soon. Regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from Chicago, IL

Best hotel ever, private, and very fancy.

Posted May 11, 2017
Very nice and private hotel, very high class/fancy. Top notch service as well as great food here.
Comment from Hotel Management
May 15, 2017 by Peter Hechler, Hotel Management
Dear Eddie, Thank you for your rating and wonderful comment. We look forward to welcoming you soon. Regards,
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 25, 2017
Fantastic as always! Unbelievable service, amazin facilities, great food. We loved our stay.
Comment from Hotel Management
May 8, 2017 by Peter Hechler, Hotel Management
Dear guest, Thank you for your rating and wonderful comment. We look forward to welcoming you soon. Regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from London, UK

Outstanding holiday!

Posted Apr 16, 2017
We had a great experience at Banyan Tree Mayakoba. The resort is in an area of incredible natural beauty with a great variety of flora and fauna - we saw a range of beautiful birds, raccoons, iguanas, crocodiles and turtles whilst there. The villas are well appointed, the bedrooms and living area were very comfortable although the bathrooms are a little tired and could do with a refurb in my view. The big heated pool in the villa was great for the family. The food is superb across the restaurants, especially Mexican food at La Copa and Thai from Saffron, they have a mix of various food options all of which are generally excellent. The golf course is world class and we got a deal for the whole week and played every day whilst there, lots of wildlife on the course as well. The staff are amazing, very warm and will know you by name.
Comment from Hotel Management
Apr 20, 2017 by Peter Hechler, Hotel Management
Dear James,Thank you for your wonderful comment about your experience at our Sanctuary for the Senses. Hopefully we will have the opportunity to welcoming you back sometime soon in order to create another memorable experience for you, here at Banyan Tree Mayakoba.Kind Regards,