Ratings based on 465 Verified Reviews

4.9 out of 5
98% of guests recommend
4.9 Room cleanliness
4.9 Service & staff
4.9 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from California

Treated like a royal family

Posted May 28, 2017
Pros: Excellent service and extremely friendly employees. Free bottled water, fruits and drinks to hydrate its guests.
Cons: Room cleanliness. I noticed a heap of dust on some part of the residence.
Location: We went to Playa del Carmen, the nearby city to enjoy food. Taxi was easily available and it took about 10 minutes. Lots of shops and good restaurants
It was our first trip to Mexico and we were definitely spoiled at Banyan Tree. Our 3 - bedroom villa was very spacious and private. The staff were all incredible. Services were just flawless. For example, when we need to go somewhere using hotel's golf carts and vans, we hardly had to wait for connection because the connecting vehicle was always ready waiting for us thanks to employees who were constantly communicating to arrange seamless services. We were greeted by the host, Gena, when we arrived early in the morning who offered us coffee - much needed - and a tray of pastries and a bowl of fresh fruits! While we were waiting for a buggey, they brought us mojitos to enjoy while waiting. Wherever we went we were constantly offered iced bottled water and cold drinks. Yes, the hotels rooms are expensive, but it was well worth it. We were truly pampered at Banyan Tree. We also enjoyed its sister facilities - Andaz and Rosewood - and the whole experience was just excellent. Loved their beachfront pools that offered excellent customer services. I would definitely want to come back!
5 out of 5
Recommended
for Everyone
by A verified traveler

Amazing hotel and service

Posted May 21, 2017
This place is amazing!! The villas are amazing. My wife and I stayed and from the moment we checked in we had some of the best service ever. We had a one bedroom villa which had an outside tub shower and pool with three seating areas outside. We went to the spa and ate at both the lobby restaurant and tomahawk, Both were excellent. This hotel is great for couples and we will for sure head back. Only con was the beach for the banyan tree had some rocks, but you can walk over to other beaches like the one in front of the fairmont which was nicer.
Comment from Hotel Management
May 23, 2017 by Peter Hechler, Hotel Management
Dear Erick, Thank you for the review of your experiences, we appreciate that you have taken the time to share your comments with future travelers and guests. On behalf of the entire staff, we would like to thank you for choosing Banyan Tree Mayakoba and we look forward to your next visit. Kind Regards,
5 out of 5
Recommended
for Couples
by A verified traveler from Los Angeles

excellent hospitality and beautiful resort

Posted May 19, 2017
Pros: All four restaurants offer great food and great selection of wines.
Cons: nothing
Location: Xplor and Circus del solei was the best memories. Make sure you reserve for the circus with full dinner! It looked amazing.
My husband and I stayed at Banyan tree for a total of 11 days and every day was amazing.
Comment from Hotel Management
May 19, 2017 by Peter Hechler, Hotel Management
Dear MINDA, Thank you for your rating and wonderful comment. We look forward to welcoming you soon. Regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from Chicago, IL

Best hotel ever, private, and very fancy.

Posted May 11, 2017
Very nice and private hotel, very high class/fancy. Top notch service as well as great food here.
Comment from Hotel Management
May 15, 2017 by Peter Hechler, Hotel Management
Dear Eddie, Thank you for your rating and wonderful comment. We look forward to welcoming you soon. Regards,
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 25, 2017
Fantastic as always! Unbelievable service, amazin facilities, great food. We loved our stay.
Comment from Hotel Management
May 8, 2017 by Peter Hechler, Hotel Management
Dear guest, Thank you for your rating and wonderful comment. We look forward to welcoming you soon. Regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from London, UK

Outstanding holiday!

Posted Apr 16, 2017
We had a great experience at Banyan Tree Mayakoba. The resort is in an area of incredible natural beauty with a great variety of flora and fauna - we saw a range of beautiful birds, raccoons, iguanas, crocodiles and turtles whilst there. The villas are well appointed, the bedrooms and living area were very comfortable although the bathrooms are a little tired and could do with a refurb in my view. The big heated pool in the villa was great for the family. The food is superb across the restaurants, especially Mexican food at La Copa and Thai from Saffron, they have a mix of various food options all of which are generally excellent. The golf course is world class and we got a deal for the whole week and played every day whilst there, lots of wildlife on the course as well. The staff are amazing, very warm and will know you by name.
Comment from Hotel Management
Apr 20, 2017 by Peter Hechler, Hotel Management
Dear James,Thank you for your wonderful comment about your experience at our Sanctuary for the Senses. Hopefully we will have the opportunity to welcoming you back sometime soon in order to create another memorable experience for you, here at Banyan Tree Mayakoba.Kind Regards,
5 out of 5
Recommended
for Everyone
by A verified traveler

One of the best hotels around

Posted Apr 1, 2017
Beautifully designed, villas were amazing, some of the best hotel services I have experienced and wonderful staff. Highly recommend this to anyone wanting a relaxing getaway, unforgettable honeymoon or family trip.
Comment from Hotel Management
Apr 4, 2017 by Peter Hechler., Hotel Management
Dear Traveler, Thank you for your wonderful comment. We hope to be able to welcome you back in the near future. Kind regards,
4 out of 5
Recommended
for Everyone
by A verified traveler from New York

Beautiful and relaxing

Posted Apr 1, 2017
Wonderful accommodations, spacious and private villa with good service.
Comment from Hotel Management
Apr 4, 2017 by Peter Hechler, Hotel Management
Dear SLisa, Thank you for your great feedback and please come back soon. Kind Regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from NYC

PARADISE!

Posted Mar 26, 2017
the pictures do not do this place justice... if 4.9 out of 5 was the rating. This place is a 6! You will not be dissatisfied with this place.... a perfect place to fall in love w someone❤️
Comment from Hotel Management
Apr 4, 2017 by Peter Hechler, Hotel Management
Dear Jay, Thank you for your stay and feedback of your Banyan Tree Mayakoba experience. We hope you'll choose our Sanctuary for the Senses the next time you're in Playa del Carmen. Kind Regards,
5 out of 5
Recommended
for Couples
by A verified traveler from Columbus, OH

Private resort getaway

Posted Mar 18, 2017
Pros: The private pool was great. I took a quick dip every evening before jumping in bed.
Location: A quick taxi ride to Playa del Carmen allowed for plenty of dining options and late-night entertainment at Coco Bongo.
Visited Banyan Tree for four nights in March. The villa was perfect, and while the resort was at or near capacity, when at our villa, we had the sense of being the only ones there. The private outdoor space, including the pool, allowed of an easy late night swim, or reading in the lounge chairs. The service throughout was excellent. Any request to shuttle us elsewhere on the property was immediately handled with a smile. We had five meals (dinner, lunch twice, and breakfast twice) on the property and all were excellent. The tour agent one site helped us choose a private trip to Tulum, which was then best service one could request. The attention to detail was quickly noticed in the resort having insect repellent available in the room. (I did use it during the sunset hours while sitting outside, but it was not needed during daytime sunbathing.)
Comment from Hotel Management
Mar 24, 2017 by Peter Hechler., Hotel Management
Dear Steve, Thank you for your stay and feedback of your Banyan Tree Mayakoba experience. We hope you'll choose our Sanctuary for the Senses the next time you're in Playa del Carmen. Kind Regards,