Ratings based on 1,840 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
89% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler from Montreal, CAN

Great time at the beach

Posted Aug 21, 2016
Pros: Food is also very good
Cons: Patio door lock was mafunctioning
Location: Lots of day trip possibilities
Had a great time!...safe, clean and kind staff! The pools are clean, the beach is great. Beach volley is good, basketball court is ok and tennis is very good.
3 out of 5
by A verified traveler

Posted Aug 13, 2016
Staff was not very friendly, if you asked for something and they were in a bad mood you'll get a bad time.
4 out of 5
by A verified traveler

Nice hotel

Posted Aug 5, 2016
Experienced this hotel with my family. The hotel was pretty cool with all the activities they have to offer. The food at the hotel was just ok not great even at the fine dining resturants some nights I rather have had buffet than waste a nice outfit going our to dinner. The pools are huge and there are enough bars around the hotel If you need a drink. It can be quite a walk to the pools and beach from the rooms so make sure you go ready to walk. And or get lost within their different other hotels since it's a complex with 5 others Barcelo hotels.
5 out of 5
by A verified traveler

The best!

Posted Jul 31, 2016
Great food, entertainment, pool, beach and resort, second time there!
Comment from Hotel Management
Aug 2, 2016 by Andrea Díaz- Assistant Manager, Hotel Management
Dear Guest, Thank you very much for your feedback after your stay in Barceló Maya Beach Hotel. We are very glad you enjoyed those aspects of your stay with us. It was a pleasure for us to receive you for second time. We hope you had a safety and pleasent trip back home and hope to welcome you very soon. Best regards,
4 out of 5
by A verified traveler from Colorado

Delightful visit to the beach!

Posted Jul 31, 2016
Barcelo was a beautiful resort with absolutely everything you may need! The grounds are kept spotless and the staff caters to your every need! We had an incredible vacation and would recommend Barcelo to anyone who wants a carefree and unforgettable experience!
Comment from Hotel Management
Aug 3, 2016 by Andrea Díaz- Assistant Manager, Hotel Management
Dear Maria, We are thrilled you enjoyed your stay with us. Thank you for your wonderful feedback and your kind recommendation and the positive mention regarding our staff, the will be happy to know how they made such a positive impact at your stay at Barceló Maya Beach. Sincerely yours,
4 out of 5
by A verified traveler from Sc

Tolle Lage und Aussenanlagen. Zimmer zu klein

Posted Jul 30, 2016
Plus: Pools, Spa, Strand, Pool und Beachbar. Minus: kein Restaurant am Strand, Bars am StrAnd abends geschlossen.
Comment from Hotel Management
by Andrea Díaz- Zweite Direktorin, Hotel Management
Sehr geehrter Herr Olaf, Vielen Dank für Ihre Kommentar da sehr wichtig für uns sind. Wir freuen uns sehr dass Sie unsere Lage genossen haben. Wir bedanken uns Sie für unseres Hotel entschieden haben. Viele Grüsse aus Riviera Maya,
4 out of 5
by A verified traveler

Nice hotel and very beautiful landscaping

Posted Jul 29, 2016
Everything was prefect except for the good. The buffet and the pool bar restaurant always had cold food.
Comment from Hotel Management
Jul 29, 2016 by Front Desk Manager, Hotel Management
Dear Guest, Thank you so much for sharing your impressions about Hotel Barcelo Maya Beach, we are glad we have fulfilled your expectations and that you have enjoyed your vacation with us. We love your positive attitude towards our services. We hope to have the pleasure of host you once again. Regards,
4 out of 5
by A verified traveler from LA

Very nice and clean hotel.

Posted Jul 27, 2016
Pros: Service and the food
Cons: Have trams instead of big buses to transport guests from place to place o the grounds. The bus needs AC.
Location: Rivera Maya. About 20 minutes from Playa deal Carmen. Great location.
I absolutely loved my stay at Barcelo Palace. The rooms were very clean, spacious and nice. Service at this hotel is also a plus. The grounds are huge, so explore, theirs lots to see. The beach was beautiful with lots of sea life. There's so many pools that I lost count. And most importantly, the food was delicious. Lots of variety at all buffets and restaurants. I would definitely go back.
Comment from Hotel Management
Jul 29, 2016 by Front Desk Manager, Hotel Management
Dear Arlene, First of all, I would like to thank you for choosing Barceló Maya Beach as your vacation resort and the comments you kindly share with the Expedia users, we are happy you could enjoy the property and the service. We hope to have the opportunity to receive you once again, it will be our pleasure to serve you. Regards,
4 out of 5
by A verified traveler from paris

magnifique, parfait en tous points

Posted Jul 25, 2016
Pros: tout
Cons: la nourriture qui n'est pas au top, encore un peu d'efforts, il y a de tout aux buffets alors on trouve toujours de quoi satisfaire tous les appétits.
Location: en bord de mer, loin de tout, mais sorties organisées en tout genre, a voir absolument TULUM,les cénotes, visiter les parcs en pleine forêt, plongée
jardins splendides, très travaillés, bien entretenus des petits animaux qui se promènent partout. hotel tres propre , personnel gentil et souriant. beaucoup d'animations et de bons restaurants. restos grills en bord de plage avec vue sur la mer mer magnifique avec coraux pour les amateurs de plongée ou de sable fin avec des variations de couleurs . animation le soir et bars ouverts toute la nuit. parfait parfait on y retourne très vite
Comment from Hotel Management
Jul 25, 2016 by Front Desk Manager, Hotel Management
Dear Fred, Many thanks for choosing Barceló Maya Beach as your vacation resort and the time you have taken to share your impressions about your stay, we are glad you have enjoyed the property and Service. I can let you know that all guest comments whether negative or positive are very important to us, as they show us the areas that we need to improve. We will be pleased to serve you again in the future. Best regards,
4 out of 5
by A verified traveler from San Francisco

The Beach made it all worth it!

Posted Jul 23, 2016
Booked in Beach, ended up in Caribe! Why it was not disclosed that you can end up in one of the 4 resorts??? And that's its all the same, that was deceiving!!! All 4 resorts have different prices, mind you! Anyway, Barcelo Maya Beach Resort is huge. You can only swim till 8 pm on both the pools and the beach. The beach area though is simply gorgeous. All 4 buffets are good.
Comment from Hotel Management
by Front Desk Manager, Hotel Management
Dear Elena, Please let me apologize for the unintentional inconveniences upon your arrival in the check in process, we are very sorry that it had taken too long, since we know that our guests come from a long trip and they wish to arrive and have some relaxation time. also I would like to apologize, for not advising you prior to your arrival, that your booking had been moved. Therefore, we will be glad to take into consideration your comments, in order to offer the best welcoming and service to support all our guests upon arrival. We will be happy to receive you again one day with a guarantee that we can exceed your expectations. Best Regards,