Ratings based on 1,978 Verified Reviews

4.2 out of 5
88% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from s

Nice hotel with lots of entertainment

Posted Jul 21, 2017
Best hotel if you have kids also food is excellent
4 out of 5
Recommended
for Everyone
by A verified traveler from San Antonio

Nice hotel, lots of features

Posted Jul 19, 2017
Pros: The beach and pools
Cons: The drink service. Easier access to the water sports. More privacy in the bathrooms.
Location: We did a day trip to Tulum, super awesome. Expedia set up on site at the hotel.
Overall really nice. My daughter(10) and I had stomach issues, my wife and son(7), no issues, our guess is the food. The sit down restaurants are nice with good service. The buffet is OK, it is difficult to get a good drink, unless you know specifics. If swimming, need to change to use buffet, disappointing for a beach resort. The snack lunch areas are more accommodating, but the selection is not as big, but service is great. The pools and beach are awesome, clean and snorkeling ready. The water sports are first come first served, would be nice to sign up for stuff with times as well as walk up. The rooms, except the family room are set up for 2 people, including suites.
Comment from Hotel Management
Jul 20, 2017 by Barceló Maya Beach, Hotel Management
We greatly appreciate the time you spent to share your recent holiday experience among us.
3 out of 5
by A verified traveler from oregon

Barcelo Maya Beach

Posted Jul 17, 2017
We stayed at Barcelo Maya Beach with 3 of our kids. The first thing we noticed was the smell walking in the room. it smelled like mold but non was visible. It wasn't just a little I still smell it on my bag and not sure how to get rid of it. We had to wash our clothes several times. We had 2 rooms and they both were outdated. They defiantly need some maintenance. Light switches were discolored from not being cleaned. Mirrors showing discoloration and grout definetly needed some attention. It takes forever to book dinner if you don't want to eat at buffet. No internet so you have to purchase separate. We find out the day we were leaving you can get free wifi at the water park that is open 9-5 which BTW you have to pay for separate. But it was great place for kids and they loved it especially the surfing. The stuff at buffet was very nice and friendly. Can't say the same about any of the restaurants. I didn't have time to look at menu and they were rushing us to order. If you planning on going to any the stake house was great but same service quick in and out. It felt like fast food restaurant. We took the rest of our wine with us since we couldn't drink that fast. Stuff at the park and customer service was terrible. It's like nobody cares there. They do bare minimum. I would not recommend this hotel. We stayed 8 days and did couple trips to get out of the place but still wanted to go home earlier.
Comment from Hotel Management
Jul 19, 2017 by Barceló Maya Beach, Hotel Management
Thank you for sharing your review. It does indeed sound from what you describe that some aspects of your stay did not meet our usual standards of service; please accept our sincerest apologies for failing to make your stay with us a perfect moment of relaxation, we sincerely appreciate you taking the time to bring this matter to our attention
4 out of 5
Recommended
for Everyone
by A verified traveler from Virginia

Beautiful All Inclusive Resort

Posted Jul 16, 2017
Loved this resort! The beach is one of my favorite of all the many resorts we've been to in Mexico! You never run out of things to do! The only thing we didn't like about the resort was the way they do meal tickets unless you upgrade. That however was not enough to make us not want to go back! I would highly recommend this resort! Lots to do for the whole family!
Comment from Hotel Management
Jul 16, 2017 by Guadalupe Sosa, Hotel Management
Dear LA; We thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future.
3 out of 5
by A verified traveler from New Jersey

Gorgeous beaches,great staff, not so great dining!

Posted Jul 4, 2017
Booked at maya beach but got put into the Caribe. It turned out to be centrally located so that wasn't bad. Room was very disappointing. Very outdated, moldy bathroom etc. Only one place to get towels and they are always running out. Buffet not bad but were disappointed in the specialy restaurants. Had to eat one night at 9:30 because there was not one other opening for the entire week. On the positive side the staff and people were great. Everyone super friendly and staff was everywhere you looked. The beach area was absolutely gorgeous!! Best part. Beaches by the Caribe were much less rocky than tropical/colonial side.
Comment from Hotel Management
Jul 4, 2017 by Guadalupe Sosa, Hotel Management
We would like to thank you for your kind words towards our staff, as all of them work very hard, striving to surpass guest expectations. We really appreciate your visit and hope to see you next time.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 3, 2017
Cons: Check-in time was a long wait, but staff was accommodating and more than helpful.
Location: I took the Telum tour and it was wonderful. My tour guide was amazing.
I had a wonderful experience at the hotel. Staff was so welcoming and friendly. Room was always clean. Beach was beautiful. Food was good. The authentic nights were much better than the themed night such as Italian, but overall the food was good.
Comment from Hotel Management
Jul 4, 2017 by Guadalupe Sosa, Hotel Management
We really appreciate your visit, on the other hand we would like to thank you for your kind words towards our staff, especially regarding the reception. As all of them work very hard, striving to surpass guest expectations, we will definitely pass on your satisfaction with their services. They will surely celebrate that you wrote that they were very nice and most helpful. Sincerely
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 2, 2017
The hotel complex is fantastic for families. The service and food is great with a great variety. Rooms are very nice, but the bathrooms need a bit of an update. Beautiful grounds and landscaping. Best beach in Riviera Maya. You will never get bored with all tbere is to do.
Comment from Hotel Management
Jul 3, 2017 by Guadalupe Sosa, Hotel Management
Thank you for the great feedback of your recent holiday experience at Barceló Maya Beach; guest satisfaction is our number one goal. Best Regards.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 1, 2017
Grounds were well kept and the variety of the food was great.
Comment from Hotel Management
Jul 2, 2017 by Guadalupe Sosa, Hotel Management
we thank you for this very kind review of our hotel and we look forward to serving you again in the future.
1 out of 5
by A verified traveler from Atlanta, GA

Miscommunication and doesn't accommodate:

Posted Jul 1, 2017
Pros: Booked in Barcelo Maya and got Barcelo Caribe. Hotel was okay. None the buffets had varieties as compared to other resorts in Riviera Maya.
Cons: Ala carte Restaurant reservation is horrible. Everything was booked even before we landed. they are 7 choices to choose from.
Location: lot of outside activities can be accomplished.
From Expedia, 4 families traveled together and all families had booked "BARCELO MAYA BEACH". When we reached hotel at 12:30pm, we were all surprised to see that we were allocated rooms in "BARCELO MAYA CARIBE". Hotel staff says all hotels (4 of them) are same, but the way the rates are advertised on Expedia are different for different hotels.
Comment from Hotel Management
Jul 5, 2017 by Guadalupe Sosa, Hotel Management
Dear Ben, We apologize and Thank you for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future.
4 out of 5
Recommended
for Everyone
by A verified traveler from La Prairie, Quebec

All that you need

Posted Jul 1, 2017
Pros: Location, beach, layout and breakfast
Cons: Better drinks, humidity in rooms and sound proofing
Clean beach, lots of shade, plenty of activities, good food!
Comment from Hotel Management
Jul 2, 2017 by Guadalupe Sosa, Hotel Management
Thank you for your feedback. We remain at your service.