Ratings based on 1,939 Verified Reviews

4.2 out of 5
88% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 28, 2017
The resort is awesome, very nice beach, a lot of amenities. The only con is the food was very disappointing.
Comment from Hotel Management
May 29, 2017 by Subdirectora Beach, Hotel Management
Dear Guest, We really appreciate your visit,our executive chef and his team will continue working daily in order to improve what you mention. we hope to welcome you back.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 24, 2017
Beautiful resort. Staff was amazing and accommodating. There were always things going on in the resort for the guests to do.
Comment from Hotel Management
May 27, 2017 by Barceló Maya Beach, Hotel Management
Thank you so much for sharing your impressions about Hotel Barcelo Maya Beach, we are glad we have fulfilled your expectations and that you have enjoyed your vacation with us. We hope to have the pleasure of host you once again. Regards,
3 out of 5
by A verified traveler from Pennsylvania

Be aware, all inclusive "pero no mucho"

Posted May 21, 2017
Pros: The pools and the beach
Cons: Rooms are dated and need renovations. More options of things to do other than pools.
Location: water sports. Everything else is 20 to 40 minutes away.
We booked a room at Maya Beach but at check in they moved us to Maya Caribe (be aware they'll do that if you book through an Expedia deal). The room was dated and we could smell the mildew as soon as we walked in. One night we had water coming through the ceiling due to a storm. Our sheets and towels were not changed unless we requested multiple times and the cleaning staff would not show up till later in the evening. They didn't clean the room floor once during our stay. The only thing that was really included in the all inclusive package was the meals at the buffet style restaurants and the drinks at the bar. We had to pay to use the water park, the bowling, and the internet (which even after paying to use would not work). They even wanted to charge us to use the scale to check how heavy our luggage was. The a la cart restaurants charge $20 per person for an average meal, nothing special to it. We had issues with people making a lot of noise at 3 a.m. and no one would answer our calls to address the situation. The pools are nice and well maintained but the bathrooms in the common areas are always dirty. There are not many activity options for little kids other than the pools. Unless you want to be ripped off and pay for it. All in all it's an ok resort but expensive for what they offer.
Comment from Hotel Management
May 27, 2017 by Barceló Maya Beach , Hotel Management
Thank you for your contact, we are sorry that you left with this negative view of our property that not allowed you to fully enjoy your Vacation. I can let you know that all guest comments whether negative or positive are very important to us, as they show us the areas that we need to improve. We will be happy to receive you again one day with a guarantee that we can exceed your expectations. Warm regards
4 out of 5
Recommended
for Everyone
by A verified traveler

Great Hotel one of the best in can cun.

Posted May 21, 2017
Pros: Overall my experience was good. We were treated with kindness and respect about 80% of the time. The ocean was clean and so were the pools.
Cons: I would get rid of those two men in Expedia they were only there to take advantage if they could.
Location: They location was great everything was in walking distance. Shopping, dancing, restaurants and finally theater.
There were 3 restaurants we went to the 1st was a Mexican restaurant it was not up to par.The 2nd was an Italian restaurant it was delicious the third was all seafood that one was the best. But I stayed 6 days and they only allowed me those restaurants. In other hotels, I had all 6 days of different restaurants if I wanted. Also, I booked a room with 2 double beds they gave me a king size bed, the room had no airconditioning. I called to tell them they told me they would be right there. However, I slept that night without any air conditioning till I complained with the manager after that I had AC. Then there was the issue of the lunch that I had with a very rude woman who refused to put 3 tables together since we went as a big group and told us to sit outside in the baking sun. Finally, the were the two men from Expedia who I can only call them CROOKS they refused to call Expedia to see what time my shuttle bus would pick me up. If I did not have the name of the Shuttle Company. I had The Itinerary # but they refused and said if I did not have the name of the Company they would charge me $26.00 per person. I had to walk 3 times to were the hotel only has wifi to get the answer. Afterwards they were somewhat reluctant to help. CROOKS.
Comment from Hotel Management
May 27, 2017 by Barceló Maya Beach , Hotel Management
We really appreciate your review and your comments which are very important for us, we value your preference and we want to thank you for choosing Barceló Maya Beach as you vacation Hotel. We hope to have the opportunity to serve you again. Kind regards,
4 out of 5
Recommended
for Everyone
by A verified traveler

Very large resort, would stay again

Posted May 20, 2017
Pros: We liked all the options of pools and the expansive beach with lots of chairs to sit at. The entertainment was usually pretty good as well.
Cons: Check in and service was very slow. There was never more than two people at the check in desk, making any service sometimes very long.
Barcelo Maya is overall a huge resort. You will do lots of walking, which we actually liked. We stayed for five nights for our honeymoon. We had booked for Barcelo Maya Beach based on location and knowing some others staying there. We did not find out until our arrival at the Barcelo Maya Beach lobby that in fact we were actually at the Tropical resort. Even all our confirmation emails stated we were at Beach. Fortunately things got figured out and we were able to get a spot over at Beach the next day, however, the process was not the greatest. We had to check out of Tropical (meaning wait 30 minutes in line to check out) and then go over to Beach and check in again. Be careful about this as we talked to others it had happened to as well, for most people it may not matter since all the resorts are pretty similar. Our first room was ok but it did have a noticable musty smell and the bathroom had lots of very small bugs crawling around. Our shower also had very little water pressure. Our next room at Beach smelled much better and the bathroom was better too. Overall the food is ok at the buffet's. There are usually lots of choices. Breakfast is best. The a la cartes were great. The drinks were so so, you have a few choices of beer (usually coronoa or modelo) and cheap liquors. The beaches are beautiful and have lots of seating. Snorkeling is awesome, we saw multiple sea turtles. We would stay again.
Comment from Hotel Management
May 23, 2017 by Barceló Maya Beach, Hotel Management
Thank you for the time you took out of your day to share your comments regarding your recent stay in our Barceló Maya Beach.
3 out of 5
Recommended
for Everyone
by A verified traveler from Vancouver, WA

Best beach

Posted May 14, 2017
Pros: everything else was very nice.
Cons: front desk. get more people with little more English.
excellent stay except, check in and out was a slow horrible experience. For us to check in it took 1.20 minutes. I was very upset waiting that long, and other times when I want to ask something at the desk wait time was 20-30 min for a single question. Very slow and not enough people. need improvements
Comment from Hotel Management
May 23, 2017 by Barceló Maya Beach, Hotel Management
Thank you for the time you took out of your day to share your comments regarding your recent stay in our Barceló Maya Beach.
5 out of 5
Recommended
for Everyone
by A verified traveler from San Francisco

Posted May 9, 2017
Personal friendly,good food,nice beach,beach very nice,sometimes resort(different)more closer to beach,swimming pool big,nice,clean,we have a fun!!!
Comment from Hotel Management
May 10, 2017 by Erika Garcia, Hotel Management
Thank you very much for your kind comments, we are very pleased to know you have enjoyed your stay with us Hope to have you back soon
4 out of 5
Recommended
for Everyone
by A verified traveler

Great Beach Resort!

Posted May 7, 2017
We wanted a relaxed, kid friendly resort with a great beach and facilities. This met all our expections. Dedicated lap pools and big grounds you could run on were an added bonus.
Comment from Hotel Management
May 10, 2017 by Erika Garcia, Hotel Management
Thank you very much for your kind comments, it is a pleasure to know you have enjoyed your stay with us Hope to have you back soon
4 out of 5
Recommended
for Families
by A verified traveler from New Jersey

It's OK

Posted May 3, 2017
Cons: Customer service
Grounds are great, a lot of water parks for the kids, great beach. The room was very small and outdated. Buffer food OK but we all got some mild stomach issues. The worst thing was the customer service. Huge lines to ask a question or to make a reservation. Staff is not interested at all to help, they just don't care. The advertised babysitting services are not existing. We were trying to get a sitter for several days for no avail. The staff was not helpful at all, including the manager.
Comment from Hotel Management
May 6, 2017 by Erika Garcia, Hotel Management
thank you very much for your comments, we will forward this to our managers to follow up Hope you give us the opportunity to have you back for your next holidays
4 out of 5
Recommended
for Couples
by A verified traveler from Chicago

Most beautiful setting and best overall hotel

Posted May 2, 2017
Pros: Beautiful beach, availability of activities, friendly staff, gorgeous surroundings (flora and fauna)
Cons: It would be nice to have more evening entertainment apart from the shows. Bingo nights, quiz nights or some other activities around the different bars
Location: Hotel is a 45 min drive from CUN airport. Located directly off the main highway. Lots of eco parks &activities nearby. Xel-Ha, Xcaret, Xenotes,....
This was our first time in Mexico and it couldn't have been any better. We originally had booked at the Beach and were shifted to the Colonial. The check-in was alright, but room was only ready at 3 pm. they tried to make us wait for another hour, but we requested another room. The room was easy accessible, clean and cool. Everything was functioning correctly. Only downer - we were across the theater that had loud shows until 11 pm each night. The surroundings, amenities and beach were absolutely gorgeous. They obviously keep it very clean and spray for mosquitoes. Not one insect seen, but lots of iguanas, lizards and birds. The beach was beautiful and very clean. Lots of lounges available, we never had to look long for a good spot. The strip from Palace to Caribe tends to be a bit rocky. You have to find a good spot to get into the water without stepping on stones. The staff was very friendly and tentative. They always tried to make our stay as positive as possible. We will definitely be back to the Barcelo Maya for many more vacations!
Comment from Hotel Management
May 6, 2017 by Erika Garcia, Hotel Management
Thank you very much for your comments, it was a pleasure to have you here. best regards