3 outdoor pools, sun loungers

Reviews of Barceló Maya Palace - All Inclusive

4.5 out of 5
Barceló Maya Palace - All Inclusive
Cta Chetumal Puerto Juarez KM 266.3, Xpu-Ha, QROO

Reviews

8.6

Excellent

Rating 10 - Excellent. 886 out of 1488 reviews" "
Rating 8 - Good. 327 out of 1488 reviews" "
Rating 6 - Okay. 125 out of 1488 reviews" "
Rating 4 - Poor. 91 out of 1488 reviews" "
Rating 2 - Terrible. 59 out of 1488 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Annemarie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Seemed overbooked - there were no seats at any pools at 8am. Staff was incredible - work so hard and so friendly all of the time. Rooms could use some updates but overall good & clean.
Stayed 6 nights in Mar 2024

10/10 Excellent

Benjamin Haley or Serena

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to relax. Really good food at the buffet. Avoid the "upscale" Italian restaurant. Bring water shoes for the beach if going out into the ocean. There are some nasty rocks to get through, but once you're through, it's great.
Stayed 6 nights in Mar 2024

10/10 Excellent

Lisa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was immaculate, food amazing, people all very kind and helpful. The only negative was the difficulty in getting dinner reservations.
Stayed 5 nights in Mar 2024

2/10 Terrible

Gilliane

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 7 nights in Mar 2024

10/10 Excellent

Kelly

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
My 8 year old loved the pool.
Stayed 4 nights in Mar 2024
Response from The Management. on Mar 26, 2024
Dear Kelly,We are very happy about your feedback as our main goal is to leave all our Guest satisfied . We will continue all the hard work to keep satisfying all our guests and we hope to host you back real soon.Best Regards

10/10 Excellent

Engy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2024

10/10 Excellent

Enya, Lincoln Park

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We originally were going to stay in the palace, but they upgraded us to the riviera all adult. I’d say it was so much better. Loved it.
Stayed 5 nights in Mar 2024
Response from The Management. on Mar 26, 2024
Dear Enya,Thank you very much for your amazing feedback, this motivates us as a hotel to keep up the good work and improve day by day to create great experiences to our guests.We really appreciate your evaluation and hope to welcome you back soon.Regards,

10/10 Excellent

Kim

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an awesome resort overall. Room was comfortable with air conditioning, dark shades, clean and comfy beds, safe, snack and beverage options in the fridges. The rooms are roomy. Nice balcony overlooking the pools and ocean. Loved our stay. Stafff were friendly. We tipped a lot, not because it was expected but more because we wanted to. Beach and ocean were wonderful. Beach chairs and beach could have been a bit cleaner. You may want to use aqua shoes if entering in rocky areas. The water sports area is almost treacherous for sending out kayaks and paddle boards because of rocks. Snorkelling was awesome. We saw a huge barracuda and the turtles. People were feeding fish and turtles. The resort used to not allow this but apparently they are indifferent about it now. Food was good. We had no food issues and could find something delicious at the buffets, a la Cartes and premium lounge. We have been to this resort many times and will not hesitate to book again. Definitely recommend it for families. Keep in mind that the resort is huge so be prepared to do a lot of walking. Staying at the palace you can use all of the five resorts facilities - we often went to different shows in the evening.
Stayed 7 nights in Mar 2024
Response from The Management. on Mar 26, 2024
Dear Kim,Thank you for sharing your comments on your recent stay at Barceló Maya Palace.Specially mentioning the great service, we have provided. We give our very best in order to provide unforgettable moments. It is very gratifying to hear you had an amazing experience. We look forward to welcoming you to Barceló Maya Palace soon.Warm Regards,

10/10 Excellent

Kieran

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property. Everyone was friendly and helpful. The beach is lovely. Will definitely come back
Stayed 3 nights in Mar 2024
Response from The Management. on Mar 26, 2024
Dear Kieran,First of all we want to thank you for your preference and we appreciate the fact that you took some time to write your feedback about our resort.As a hotel is it is very satisfactory to see that our guests enjoyed their stay here, and we will continue providing the service with the same quality and improve day by day to over exceed our guest’s expectations.It will be a real pleasure to welcome you back again !Best Regards.

10/10 Excellent

Inna

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is great. Excellent hotel and service.
Stayed 6 nights in Mar 2024
Response from The Management. on Mar 26, 2024
Dear Inna,Thank you for staying with us , we appreciate your evaluation and hope to welcome you back soon.Best Regards

10/10 Excellent

Debra

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, lots of activities, amazing pools, snorkeling on the beach, great food. The only thing I would suggest is that the rooms could be updated, especially the bathroom, but it was still very good. Highly recommend.
Stayed 8 nights in Mar 2024
Response from The Management. on Mar 26, 2024
Dear Debra,Thank you for your kind remarks from your experience lived at Barceló Maya Palace. It's so overwhelming to know, we have achieved with you and the family, a memorable vacation. Making once again, an overall satisfaction, we hope to host you soon.Warm Regards,

2/10 Terrible

Francisco Javier

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Upon arrival, the hotel staff demanded $3000 because, according to Barceló, we had reserved for 3 infants instead of 3 children. This was clearly an internal error on Barceló's part, as we have written confirmation that the reservation was for 3 children between 1 and 12 years old. Barceló completely ignored our travel confirmation, and instead of clarifying the situation with Expedia, they held onto my card and charged $2000 under threat of not giving us the room. This occurred at midnight after a 20-hour journey. In the end, we had to pay $1200 under threat that the hotel security personnel would not allow us to leave the hotel. It was a completely demeaning treatment. We will report this abuse, but I do not recommend anyone to step foot in this hotel.
Stayed 5 nights in Mar 2024
Response from The Management. on Mar 26, 2024
Dear Francisco Javier,Thank you for contacting us.Your case is being reviewed with our commercial partner Expedia.Best Regards,

10/10 Excellent

Katyanna

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay at Barceló. Would return in the future.
Stayed 3 nights in Mar 2024
Response from The Management. on Mar 24, 2024
Dear Katyanna,Thanks for your wonderful opinion. It is very gratifying to know that our services have gone beyond the expectations of our guests. We are delighted to know that you enjoyed your stay and we look forward to welcoming you to Barceló Maya Palace soon.Best regards,

10/10 Excellent

Kimberley

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our 5th trip to Barcelo. Check in with premium is always a treat. The beach here is gorgeous - about a mile from end to end. If you are into a daily pampering session, you have free access to the hydrotherapy spa every day with a premium room. They have a daily sign up ( at 9) for the Hobies, which are small sailboats. This is included with your stay as well. This year we splurged and booked a catamaran trip - a boat that easily fit 24 . And, we were the only ones on it - what a special surprise!Each day we got up and packed a bag for the day - no need to go back to the room. After breakfast, we would find chairs on the beach and spend time reading, relaxing and listening to the waves. We booked the spa almost every day! We snorkeled daily and played in the waves daily. The snack bars are close to the beach for those mid-day munchies. And there are the super yummy drinks from the bar😉 Around 4, we would head over to the adults only pool and find a spot to play a game - typically we bring scrabble and cribbage. We booked the ala carts typically between 7:30 and 8. That allowed us to finish dinner right around show time. My fav this year was the Michael Jackson show. The entire cast was incredible - so much talent! All of the restaurants and staff members were great. The only thing that would make the restaurants better is if I allowed myself to actually get hungry. Next year, I'm limiting myself... that's right... I'm already looking forward to next year.
Stayed 10 nights in Feb 2024
Response from The Management. on Mar 26, 2024
Dear Kimberley,Thank you for taking the time to write such an excellent review, we are so pleased to read your positive and delightful comments. This mean the world to us, it marks the outstanding service that we are well known.We look forward to welcoming you to Barceló Maya Palace soon.Warm Regards,

10/10 Excellent

Dana

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay!
Stayed 7 nights in Mar 2024
Response from The Management. on Mar 19, 2024
Dear Dana,Thank you for staying with us , we appreciate your evaluation and hope to welcome you back soon.Best Regards

6/10 Okay

Greg

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2024
Response from The Management. on Mar 19, 2024
Dear Greg,Thank you for staying with us , we appreciate your evaluation and hope to welcome you back soon.Best Regards

8/10 Good

Jaime Victoria

Traveled with family and small children, Traveled with group, Traveled with family
Liked: Cleanliness
We loved the property, very beautiful. Nice beach, pools were great. The room was very nice. The buffet food was amazing, & having the option of multiple locations for buffets was nice for variety. The only issue we had was with premium upgrade. They advertise as having priority booking for dinner reservations. We could barely get one or two, & not at decent times. Yet our friends that were not premium easily booked multiple reservations right when they checked in. This was very disappointing as it was the main reason we upgraded. So basically we paid more & didn’t really benefit. I would definitely advise against premium level. They were unwilling to acknowledge that this is an issue with others yet the family next to us was there with the exact same issue. Honouring what you advertise is pretty important. Or at least understanding what we were frustrated with at the time would have gone a long way.
Stayed 7 nights in Mar 2024
Response from The Management. on Mar 18, 2024
Dear Jaime Victoria,Thank you for choosing Barceló Maya Palace as your vacation resort and the time you have taken to share your impressions about your stay.I can let you know that all guest comments whether negative or positive are very important to us, as they show us the areas that we need to improve. We will be pleased to serve you again in the future.Best regards,

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great all inclusive! Safe, great staff, but clean pools and water parks for kids and great ocean views
Stayed 5 nights in Mar 2024
Response from The Management. on Mar 15, 2024
Dear Patrick,We are very happy about your feedback as our main goal is to leave all our Guest satisfied . We will continue all the hard work to keep satisfying all our guests and we hope to host you back real soon.Best Regards

10/10 Excellent

Jason, Colorado Springs

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great amenities and use of other Barcelo hotel services
Stayed 5 nights in Mar 2024
Response from The Management. on Mar 13, 2024
Dear Jason,We are very happy about your feedback as our main goal is to leave all our Guest satisfied . We will continue all the hard work to keep satisfying all our guests and we hope to host you back real soon.Best Regards

10/10 Excellent

Danielle

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from The Management. on Mar 15, 2024
Dear Danielle,Thank you for staying with us , we appreciate your evaluation and hope to welcome you back soon.Best Regards

10/10 Excellent

Amy Jean

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Barcelo is an amazing complex. Perfect for families of all ages and couples. It holds capacity so well. You are never looking for the beach chair. The food is absolutely amazing! The staff are always smiling and so helpful . The grounds are absolutely gorgeous and the buildings are stunning. We have been 5 times and it’s great every time! We had 7 families join us on spring break and they all loved it and are going back next year!
Stayed 6 nights in Mar 2024
Response from The Management. on Mar 12, 2024
Dear Amy Jean,We very much appreciate and value time, your great review will share it with our team. As encouragement to all of us, to keep striving for the most memorable quality of service. Thank you for letting us know we have go beyond your expectations.Please allow us to keep pamper you and your loved ones on your next visit to Baceló Maya PalaceWarm Regards,

10/10 Excellent

Halie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our time at Barcelo!
Stayed 7 nights in Jan 2024
Response from The Management. on Mar 11, 2024
Dear Halie,We are very happy about your feedback as our main goal is to leave all our Guest satisfied . We will continue all the hard work to keep satisfying all our guests and we hope to host you back real soon.Best Regards

10/10 Excellent

Scott Donald

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent resort for a family of 5 that likes to explore.
Stayed 7 nights in Feb 2024
Response from The Management. on Mar 11, 2024
Dear Scott,Thank you very much for your comment. We always strive to provide our guests with the highest levels of satisfaction and we are pleased to know that we achieve this goal with you. We hope to have you back very soon on your next vacation.Yours Truly,

10/10 Excellent

Paula, Kearney

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We just returned from Barcelo Maya Palace. We took a 10 day trip to the Riviera Maya area and loved our trip so much. This property is gorgeous. Everything about screams, first class. This was our 3rd time staying here and plan to return again soon. The speciality restaurant are fabulous, so make sure to book your time at dinner at these first class facilities. I would give this place 5 out of 5.
Stayed 9 nights in Feb 2024
Response from The Management. on Mar 8, 2024
Dear Paula,Thanks for your wonderful opinion. It is very gratifying to know that our services have gone beyond the expectations of our guests. We are delighted to know that you enjoyed your stay and we look forward to welcoming you to Barceló Maya Palace soon.Best regards,

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from The Management. on Mar 6, 2024
Dear Joshua,Thank you for staying with us , we appreciate your evaluation and hope to welcome you back soon.Best Regards

10/10 Excellent

mark

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The shared amenities of the 6 hotels were really quite varied and encompassing. Excellent choices for families, think the Barcy club seems great. Their own dolphinarium is over the top. The beach is very good for that location, it is not pristine sand but does have long stretches of pristine, we preferred the area with a number of rocks and old reef that bring in a good variety of fish to make snorkelling interesting for beginners, but not Cozumel level of course. Close to Tulum, cenotes, akumal beach and other good snorkelling spots. The towel situation at the pool could be adressed, not sure if they leave them there overnight but lots of 'taken spots' never seemed actually taken. Think if you did away with cards and just cleaned up the pool chairs at night, might make finding a spot in the morning a bit easier to figure out.
Stayed 7 nights in Feb 2024
Response from The Management. on Mar 6, 2024
Dear Mark,Thank you very much for your comment. We always strive to provide our guests with the highest levels of satisfaction and we are pleased to know that we achieve this goal with you. We hope to have you back very soon on your next vacation.Yours Truly,

8/10 Good

Valerie, Staten Island

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Feb 2024
Response from The Management. on Mar 24, 2024
Dear Valerie,Thank you for staying with us , we appreciate your evaluation and hope to welcome you back soon.Best Regards

10/10 Excellent

Christopher

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean facilities. Relatively modern. Very friendly staff. Anyone complaining about bad service is the problem themselves. No it’s not a high end luxury hotel but everything is as it should be. Beaches are quite nice, they maintain fairly well. Ofcourse a few rocky sections but plenty of clean soft white sand through the 5 resort chain. The food is acceptable, the nicer a-la-carte restaurants are better, the buffets are nothing to write home about but totally fine. Lots of selection. Facilities at the palace are nice, including covered, open air seating eating areas. Some of the rooms can be a longer walk depending on how much you want to pay but lovely walks, lots of beautiful vegetation, flowers etc. the one thing I found a bit goofy was distance to bathrooms from the beach at the palace more specifically. But they are always very clean bathroom. Very impressed with facility cleanliness overall and staff friendliness. There are activities offered from within the facility, some are paid, some aren’t. Anywhere you stay in Mexico is going to have paid services for any off-resort activities, but this all inclusive does a great job. If we didn’t go somewhere new every time we travel, I would absolutely go back.
Stayed 7 nights in Feb 2024
Response from The Management. on Mar 6, 2024
Dear Christopher,Thanks for your wonderful opinion. It is very gratifying to know that our services have gone beyond the expectations of our guests. We are delighted to know that you enjoyed your stay and we look forward to welcoming you to Barceló Maya Palace soon.Best regards,

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Feb 2024
Response from La Gerencia. on Mar 24, 2024
Estimada Laura,Le agradecemos mucho el haberse hospedado con nosotros y la evaluación que nos ha dado. Esperamos poder tener el placer de recibirles de nuevo pronto.Saludos Cordiales,

10/10 Excellent

Alex, Staten Island

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Feb 2024
Response from The Management. on Mar 24, 2024
Dear Alex,Thank you for staying with us , we appreciate your evaluation and hope to welcome you back soon.Best Regards

6/10 Okay

Ahmad

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort was clean and organized . staff were polite and respectful.
Stayed 7 nights in Feb 2024
Response from The Management. on Feb 28, 2024
Dear Ahmad,Thank you for staying with us , we appreciate your evaluation and hope to welcome you back soon.Best Regards

10/10 Excellent

Glen Franklin

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a great family resort. Lots to do and see.
Stayed 6 nights in Feb 2024
Response from The Management. on Feb 26, 2024
Dear Glen Franklin,Thank you very much for your amazing feedback, this motivates us as a hotel to keep up the good work and improve day by day to create great experiences to our guests.We really appreciate your evaluation and hope to welcome you back soon.Regards,

8/10 Good

Nancy

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were upgraded to AO, a great surprise however we did panic for a moment when they couldn't find our names on the Palace check in list. The resort is beautiful ❤️. Staff awesome ❤️ . Here's what needs improvement...check in needs to provide a welcome packet for newbies.....shows, restaurants, alacart, buffet areas, theme's, etc. they really miss the mark on this. Also while buffets are huge I don't think there's rules on keeping hot food hot. There's little organization to types of food put together. I also expected more Mexican food options. Even the liquid cheese was watered down. We found if we wanted a hot breakfast then order an omelette however even at 9:30 they were out of toppings. Always ran out of syrup for French toast. At lunch there was never anyone working the pasta bar. It seemed the smaller buffets had hotter food because of the # of people being served. Alacart restaurants were the best option for hot food, although our party of 8 couldn't reserve seating at the alacarts outside of AO. The ambiance was perfect, tropical as expected. We spent the entire week just enjoying the pool & drinks. We plan on a return trip to do some excursions
Stayed 7 nights in Feb 2024
Response from The Management. on Feb 26, 2024
Dear Nancy,Thank you for choosing Barceló Maya Palace as your vacation resort and the time you have taken to share your impressions about your stay.I can let you know that all guest comments whether negative or positive are very important to us, as they show us the areas that we need to improve. We will be pleased to serve you again in the future.Best regards,

10/10 Excellent

NICOLETA

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We've been to Barcelo Maya Palace twice so far and always left with great memories. The property is huge! Bring water shoes if you want to snorkel. I've seen a few people injured from the rocks. The food is great, lots and lots of options for any taste. The service at buffet is great, tips is always apreciated. No matter if you tip or not you will be greated with a smile. Overall is was an excellent vacation for our family of 4. We will return!
Stayed 11 nights in Feb 2024
Response from The Management. on Feb 26, 2024
Dear Nicoleta,Thanks for your wonderful opinion. It is very gratifying to know that our services have gone beyond the expectations of our guests. We are delighted to know that you enjoyed your stay and we look forward to welcoming you to Barceló Maya Palace soon.Best regards,

10/10 Excellent

Shayna

Stayed 7 nights in Feb 2024
Response from The Management. on Mar 24, 2024
Dear Shayna,Thank you for staying with us , we appreciate your evaluation and hope to welcome you back soon.Best Regards

10/10 Excellent

Duane

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/A
Stayed 7 nights in Feb 2024
Response from The Management. on Feb 21, 2024
Dear Duane,Thank you for staying with us , we appreciate your evaluation and hope to welcome you back soon.Best Regards.

10/10 Excellent

Franklin Ernest

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pools
Stayed 7 nights in Feb 2024
Response from The Management. on Feb 21, 2024
Dear Franklin Ernest,Thank you for staying with us , we appreciate your evaluation and hope to welcome you back soon.Best Regards.

10/10 Excellent

WENDY JO

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved all of the attention to detail - cleanliness, variety of food, entertainment!
Stayed 7 nights in Feb 2024
Response from The Management. on Feb 22, 2024
Dear Wendy Jo,Thanks for your wonderful opinion. It is very gratifying to know that our services have gone beyond the expectations of our guests. We are delighted to know that you enjoyed your stay and we look forward to welcoming you to Barceló Maya Palace soon.Best regards,

10/10 Excellent

Guadalupe

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 4 nights in Feb 2024
Response from The Management. on Feb 21, 2024
Dear Guadalupe,We are very happy about your feedback as our main goal is to leave all our Guest satisfied . We will continue all the hard work to keep satisfying all our guests and we hope to host you back real soon.Best Regards

8/10 Good

Matthew

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food was great but it needed to be organized and more salsa arranged by heat
Stayed 7 nights in Feb 2024
Response from The Management. on Feb 21, 2024
Dear Matthew,Thank you very much for your amazing feedback, this motivates us as a hotel to keep up the good work and improve day by day to create great experiences to our guests.We really appreciate your evaluation and hope to welcome you back soon.Regards,

10/10 Excellent

Damian

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Yes
Stayed 5 nights in Feb 2024
Response from The Management. on Feb 21, 2024
Dear Damian,Thank you for staying with us , we appreciate your evaluation and hope to welcome you back soon.Best Regards,

10/10 Excellent

Molly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Feb 2024
Response from The Management. on Feb 21, 2024
Dear Molly,Thank you for staying with us , we appreciate your evaluation and hope to welcome you back soon.Best Regards.

8/10 Good

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Hard to get dinner reservations
Stayed 7 nights in Feb 2024
Response from The Management. on Feb 21, 2024
Dear Scott,Thank you for choosing Barceló Maya Palace as your vacation resort and the time you have taken to share your impressions about your stay.I can let you know that all guest comments whether negative or positive are very important to us, as they show us the areas that we need to improve. We will be pleased to serve you again in the future.Best regards

10/10 Excellent

Heidi Roechell

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a wonderful time, We have been here 3 times. The staff has always been amazing, such a beautiful property ❤️
Stayed 6 nights in Feb 2024
Response from The Management. on Feb 22, 2024
Dear Heidi Roechell,First of all, we want to thank you for your comments after your recent visit with us and we are delighted to read that we were able to exceed your holiday expectations. Your opinion is very important to us, as we strive to provide our guests with a caring and personalized service. We hope you will allow us to make your next stay unforgettable. Yours Truly,

10/10 Excellent

Robert

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our 4th time at the Barceló Maya Palace and have enjoyed every visit. Great food and drinks. Will be back again!
Stayed 6 nights in Feb 2024
Response from The Management. on Feb 22, 2024
Dear Robert,We are very happy about your feedback as our main goal is to leave all our Guest satisfied . We will continue all the hard work to keep satisfying all our guests and we hope to host you back real soon.Best Regards

8/10 Good

Mikka

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Feb 2024
Response from The Management. on Feb 21, 2024
Dear Mikka,Thank you for staying with us , we appreciate your evaluation and hope to welcome you back soon.Best Regards,

10/10 Excellent

Mitchell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Feb 2024
Response from The Management. on Mar 24, 2024
Dear Mitchell,Thank you for staying with us , we appreciate your evaluation and hope to welcome you back soon.Best Regards

4/10 Poor

Justin

Liked: Staff & service
Me, my wife, and my son all got sick from the second day through the 5th day. This is the first time I have been sick from the food at an all inclusive. The resort itself was great but, having everyone get sick really ruined our trip. We will be going elsewhere next trip.
Stayed 5 nights in Feb 2024
Response from The Management. on Feb 21, 2024
Dear Justin,Thank you for your contact, we are sorry that you left with this negative view of our property that not allowed you to fully enjoy your Vacation. I can let you know that all guest comments whether negative or positive are very important to us, as they show us the areas that we need to improve. We will be happy to receive you again one day with a guarantee that we can exceed your expectations.Warm regards,

8/10 Good

Dario

Liked: Cleanliness, property conditions & facilities
i wish there was more access to golf cart services to and from the whole property because it’s a lot of walking and not enough people to take people to other side of the resort.
Response from The Management. on Feb 22, 2024
Dear Dario,First of all we want to thank you for your preference and we appreciate the fact that you took some time to write your feedback about our resort.As a hotel is it is very satisfactory to see that our guests enjoyed their stay here, and we will continue providing the service with the same quality and improve day by day to over exceed our guest’s expectations.It will be a real pleasure to welcome you back again !Best Regards.

10/10 Excellent

Janusz Henryk

Liked: Cleanliness, staff & service, property conditions & facilities
Front desk very slowly service !!!
Stayed 6 nights in Feb 2024
Response from The Management. on Feb 21, 2024
Dear Janusz,Thank you for choosing Barceló Maya Palace as your vacation resort and the time you have taken to share your impressions about your stay.I can let you know that all guest comments whether negative or positive are very important to us, as they show us the areas that we need to improve. We will be pleased to serve you again in the future.Best regards,