Ratings based on 1,422 Verified Reviews

4.4 out of 5
90% of guests recommend
4.7 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Second time around

Posted May 27, 2017
Again , wonderful vacation, staff and events crew top notch, kept everyone happy all day or you could just lay back and relax, planning our return next year, brought our 20 something kids with us and they called their freinds to rally a trip also!!!!
Comment from Hotel Management
May 29, 2017 by The Management, Hotel Management
Dear Guest, Thankl you very much for your great review, we feel very happy knowing that you were able to enjoy and relax and we are really excite about welcoming you back for next Year!! It will be areal pleasure to host you back. Best Regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from TN

Paradise!

Posted May 27, 2017
Barcelo Maya Palace was gorgeous! The beaches were beautiful and the grounds and pools were excellently landscaped and well maintained. We felt like we were in paradise everywhere we looked. The staff were very friendly and helpful. Food was delicious and plentiful! Variety of restaurants to choose from. Many activities, large complex!
Comment from Hotel Management
May 29, 2017 by The Management, Hotel Management
Dear Amy, Thank you very much for staying with us . We really appreciate your great feedback and we fell happy to know that you felt at paradise enjoying the hotel , Restaurants , facilities, and the friendliness of the staff. We hope to welcome you back soon. Best Regards,
4 out of 5
Recommended
for Everyone
by A verified traveler from Philadelphia, PA

Beautiful Place!

Posted May 27, 2017
It's a great place for couples and families. Lots to do there. The room, and the staff were great. The beach and the pools were awesome. Restaurants that we went to were excellent (Italian and Japanese). The only thing they need to improve is the food at the buffet. Speaking with people that have been there before, they said the same thing.
Comment from Hotel Management
May 29, 2017 by The Management, Hotel Management
Dear Guest, Thank you very much for your great feedback , we are happy knowing that you had a great vacation and rest assure we are addressing the food feedback with our Food and Beverage Manager and Chef in order to improve the quality. Best Regards,
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice , close to the beach .

Posted May 25, 2017
If your going with kid this hotel is great , food is ok but no complain at all great people . I will recomend this hotel .
Comment from Hotel Management
May 25, 2017 by The Management, Hotel Management
Dear Guest, First and foremost we would like to thank you for choosing our Barceló Palace hotel for your visit to Riviera Maya and for recommending us to the travel community of Expedia, this is undoubtedly the best reward for us all. Best regards!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 23, 2017
Great place to take a vacation to. I had a great time with my family and will definitely come back to Barcelo next time.
Comment from Hotel Management
May 24, 2017 by The Management, Hotel Management
Dear guest, Thank you very much for your kind review, we are glad you had a great time and hopw to welcome you and your family back soon. It will be a real pleasure. Best Regards
4 out of 5
Recommended
for Everyone
by A verified traveler from Toronto

Posted May 21, 2017
Pros: beach, pool, food
Cons: bed comfort
Location: .
Excellent family trip location. Hotel is very well kept and clean with great pools.
Comment from Hotel Management
May 22, 2017 by The Management, Hotel Management
Dear Guest, Thank you for your insights following your recent visit. We always look for ways to improve and your comments are crucial to our future success We are also grateful for your highlight on the efforts of our maids to keep our installations and accommodations spotless at all times in order to guarantee our high standards related to hygiene and cleanliness which is one of the most important aspects for Barceló. Best regards
5 out of 5
Recommended
for Everyone
by A verified traveler from seattle

Beautiful beach, great service, has all you need

Posted May 20, 2017
It's our third time there, we loved every minute of it!
Comment from Hotel Management
May 20, 2017 by The Management, Hotel Management
Dear guest, We are delighted with your kind comments , we will continue working hard to make your stay unforgettable. Best Regards
3 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel close to the beach.

Posted May 20, 2017
This was our 3 time staying in Barcelo maya Palace. It used to be excellent. The food was good but same every day . Not friendly management. The rooms were run down with mold and betting is wet. We will be not returning.
Comment from Hotel Management
May 20, 2017 by The Management, Hotel Management
Dear Guest, We are very sorry to read the perception you had about our resort and hope you can give us another chance. Sincerely the management
5 out of 5
Recommended
for Everyone
by A verified traveler from Bondurant, IA

Barcelo Palace just keeps on getting better!!

Posted May 11, 2017
Yes, there are better places...more fancy. But the Barcelo Palace is by far and away the best all inclusive for the money. We go here every year and every year it just gets better!! 3 theaters, 10 restaurants (and they're all fabulous!!), a mall, casino, bowling alley, sports bar, spa, water park...there's no need to leave the property!! But if you do Playa and several excision spots are so close. The property is meticulously kept. Every morning we'd see workers raking the beach and hand pruning bushes. Rooms are beautiful and housekeeping does a fantastic job. Food is phenomenal!! Admittedly our first year there we didn't care for the restaurants. They've improved so much it's now one of favorite parts!! LaTrattoria, Tokyo, Kyoto, Rodizio, Mexico Lindo are our favorites. Word of advice--don't let the style of food shy you away from any one place. There will be something you'll love on every menu. Staff is great!! VERY accommodating!! There's no such thing as a special request. They just know how to take care of you!! One suggestion is to get an extra pad on the bed when you arrive. Unless you like a super firm bed you'll need more padding. It's a beautiful, exquisite property. Recommend the Palace & Club Premium. It's worth the little extra.
Comment from Hotel Management
May 15, 2017 by The Management, Hotel Management
Dear Guest, First of all we want to thank you for stayong with us and the time you took to share your amazing feedback!! We are glad to know that you have enjoyed the food, services and facilities we have , and the fact that you have been with us several times and never disappoint , makes us happy and motivated. We hope to welcome you back again soon. Best Regards.
5 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful with great attention to detail!!!

Posted May 10, 2017
We just returned last night. Stayed at the palace. I honestly don't know where to start. The first impression is this grand entrance , followed immediately by a gorgeous lobby with beautiful works of art and the ocean in the background!!! Service was flawless from start to finish. The rooms as well as the entire resort are super clean and constantly being groomed. I could make this a very long review but I won't. The pools, the beach, the variety of food... !!!!
Comment from Hotel Management
May 12, 2017 by The Management, Hotel Management
Dear Helaine, Thank you so bery much for your incredible feedback!! We are more than happy to know that you liked the facilities , beach , food and service that Barceló Palace provides to our guests. It will be a real pleasure to have the chance to welcome you back. Best Regards,