Ratings based on 784 Verified Reviews

4.2 out of 5
88% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
3.9 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Utah

Wonderful Vacation

Posted Jun 22, 2017
Cons: More up to date music needs to be played by the pools and in club. A program of when and what the nightly shows were and activities at the resort.
Second time to the resort, we spent 5 nights here. We originally booked the Tropical, but got upgraded for free to the Palace which was excellent. We would definitely recommend the Palace and we will be coming back. Everyone was so kind and friendly. The waiters at the buffets and restaurants were such hard workers and made sure we were happy with everything. The resort is clean, very close to the beach and the pools were wonderful. The food is pretty good, the donuts at the breakfast buffet were a favorite as well as the omelets. The resort is 1 hour south of the Cancun airport, but close to the excursion parks such as Xel-ha and Xcaret.
Comment from Hotel Management
Jun 24, 2017 by La Gerencia Barcelo Maya Tropical, Hotel Management
Dear Kallie , Thank you very much for sharing this great review of your recent stay at Barceló Maya Tropical. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.  Our staff welcomes each guest with the Barceló spirit and strives to assist in any possible way to ensure everyone has a pleasant stay, it is indeed very rewarding to read that you have appreciated their genuine helpfulness throughout your holidays among us. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future.
5 out of 5
Recommended
for Everyone
by A verified traveler from California

Great Resort all inclusive right on the beach.

Posted Jun 17, 2017
Pros: Can't say enough great things about the staff, they really made us feel welcomed. Always happy to help and everyone was constantly cleaning the hotel.
Cons: The only problem we ran in to was making the reservations for the restaurants. There was nothing available and we had to eat until 930 pm.
Location: This hotel is right on the beach. Its about 1hr and 10 min way form the Cancun Airport. Its 20-30 minutes away from Tulum, Xcaret and Playa del Carmen
We stayed at the Barceló Tropical and we had an amazing time. We ate at the buffet for breakfast every morning and our waiter Francisco Caamal had our table waiting every morning and treat us amazing. We then hung out at the pool bar where the drinks were great and our kids even got virgin pina coladas and chocolate shakes. The beach is clean and plenty of beach chairs and palm trees to relax and enjoy the view under the shade. There are shows every night at 930 pm at different theaters and they are family friendly. The singers are really talented and the dancers are beautiful. The rooms are clean and included mini bar items, robe and slippers. The a/c keeps room cool and comfortable at night. The food at the restaurants ala carte was even better than the buffet but must make reservations. Tip is never asked for, but we were so happy with the service and the staff that we felt the need to. We would walk the resort at night and we never felt unsafe. The resort secure well taken care of. We can't wait to come back next year. Well worth it, family friendly.
Comment from Hotel Management
Jun 20, 2017 by La Gerencia Barcelo Maya Tropical, Hotel Management
First and foremost we would like to thank you for the praising review you shared following your recent visit to our Tropical hotel and are delighted to read that we were able to match your expectations. I am grateful for your compliments towards our staff, whose kindness and helpfulness is one of our hotel's greatest strengths and I promise to congratulate them all on your behalf for their contribution to your wellbeing whilst in our hotel. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future.
5 out of 5
Recommended
for Everyone
by A verified traveler from Boston

Posted Jun 10, 2017
Pros: everything
Cons: the only thing i would like is a little more adult entertainment at night
It was our 8th time being there and evey year gets better. from breakfast to lunch and dinner there is nothing i would change. the beach is awewsome. the workers will go out of their way to help you. try it you will fall in love with it like we did
Comment from Hotel Management
Jun 10, 2017 by La Gerencia Barcelo Maya Tropical, Hotel Management
Dear mann, We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at Barceló Maya Resort was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories. On the other hand we would like to thank you for your kind words towards our staff. As all of them work very hard, striving to surpass guest expectations, we will definitely pass on your satisfaction with their services. They will surely celebrate that you wrote that they were very nice and most helpful. Thank you again for this heartwarming review of your stay with us, we look forward to your next visit.
5 out of 5
Recommended
for Everyone
by A verified traveler from Seattle

Great Expedia Price, Awesome Resort Experience

Posted Jun 9, 2017
Pros: Amenities ... Staff was friendly, somewhat accommodating with request except for early check in. Staff for the dining experience was very friendly
Location: Great Snack bars, SPA experience is affordable and amazing MUST DO.
4 day stay well worth the price and the travel time. The properties were well maintained, tons of activities, lots of food and Drinks! Great Girlstrip Getaway.
Comment from Hotel Management
Jun 10, 2017 by La Gerencia Barcelo Maya Tropical, Hotel Management
Dear Bayouredd , We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at Barceló Maya Beach Resort was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories. Thank you for your lovely comments regarding the service you received from our team members, we will make sure to share your kind words as we know it will mean a great deal to them. We are thrilled you enjoyed your All Inclusive type of meal plan, allowing our guests to take advantage of our different bars and restaurant throughout the day and are grateful for your highlight on the quality of the products and drinks including in its board Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future.
4 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful, Clean and Worth the money

Posted Jun 7, 2017
Beautiful hotel and very clean! LOTS of walking involved! Bring your MOST comfortable shoes. Kyoto restaurant was the best and we really enjoyed La Trattoria as well! Smoking is allowed in MANY areas which was hard for us. Nothing worse than sitting at poolside and people come sit right next to you smoking. Hotel front staff was really nice, except for last night when air conditioner went out and couldn't get ahold of anyone, tried for 2 hours. Beach was unbelievable....clean and beautiful but not enough staff working beach to bring drinks. Never had one come up, had to walk to pool area to get one! Expedia excursion desk was amazing and so helpful! We purchased WIFI for one device and were able to use on multiple devices as long as we logged off and on....very easy! We left a tip everyday for housekeeping and BEGGED for more than one hand towel and washcloth, never got more than one! Had to take from cart. Gym is super nice, centerly located and only one.....would love to see even smaller ones at some of the other hotels. Bar by front desk is the best and makes the best drinks. Poolside bars were sometimes to busy and drinks were made to fast.....50% of the time we got drinks we didn't even order. Restaurant drinks were made really good as well! All in All, we learned a lot and would definitely go back again!
Comment from Hotel Management
Jun 7, 2017 by La Gerencia Barcelo Maya Tropical, Hotel Management
Dear Anonymous, Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics On the other hand we would like to thank you for your kind words towards our staff. As all of them work very hard, striving to surpass guest expectations, we will definitely pass on your satisfaction with their services. They will surely celebrate that you wrote that they were very nice and most helpful. Also thank you very much, for you little description of the resort, is glad to know that you really enjoyed our restaurants as KYOTO. We also greatly appreciate your highlight on the good value of our All Inclusive type of meal plan and for recommending this option to the travel community of Expedia. We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon.
5 out of 5
Recommended
for Everyone
by A verified traveler from NYC

Nice Experience

Posted May 29, 2017
We had a wonderful experience visiting the Barcelo Maya Tropical hotel. From the minute we enter the hotel it was great, the staff was very friendly and helpful. The room was spotless our frigde was always full with juice and water. I would visit again soon.
Comment from Hotel Management
May 31, 2017 by La Gerencia Barcelo Maya Tropical, Hotel Management
Dear Sue , Thank you very much for sharing this great review of your recent stay at Barceló Maya Tropical. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.  I am grateful for your compliments towards our staff, whose kindness and helpfulness is one of our hotel's greatest strengths and I promise to congratulate them all on your behalf for their contribution to your wellbeing whilst in our hotel. Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon
2 out of 5
by A verified traveler

Nice hotel, food and staff need improvement

Posted May 29, 2017
The property is lovely and the rooms comfortable. My issue was with the staff and food. Specifically the front desk. They had the worst attitude. Checking in was 2 hours later than the 3pm standard so early arrivers beware! We arrived at 11am and didn't get to our rooms until 5pm. I had a 20 month old baby with me and they still treated me with no empathy or remorse. When asked if they would provide some type of courtesy for the wait they said maybe a late check out, horrible!! They also forgot to give me my towel cards. We had to walk back to the front desk and wait another 30 mins to get those. Such a waste of time. I checked with other guest who confirmed their check in times were delayed over and hr as well. Check out was the same issue. The wait to check out was 30 mins and the actual process a solid 10 mins. Clearly they need to update their computer system. A nearby employee was just standing there along the only rep who was checking guest out, I asked if he would assist me since my shuttle had been waiting more than 10mins, he stated no with no remorse as if I had bothered him with my question. The food was pretty bad as well. Every night was international theme with the typical salad, pizza, pasta with the occasional one or two Mexican dishes. Very disappointing. I felt like if you stay in Mexco, you would like a little more traditional foods like enchiladas, flautas, Mexican rice, etc.
Comment from Hotel Management
Jun 3, 2017 by La Gerencia Barcelo Maya Tropical, Hotel Management
Dear Anonymous, Our guests' comments provide us with an opportunity to see our hotel through their eyes giving us insight into any service that may have room for improvement to enhance our future guests' stay among us, therefore we are grateful for the time you spent to share a review of your personal experience in the hotel. It is also with great concern that we have read your comments on our réception team as it is renowned in the hospitality industry that the first 10 minutes at the réception and the last 10 upon check out contribute greatly to the reputation of a hotel; please be assured that your comments have been shared with the concerned managers so they can make the appropriate adjustments in the areas you mentioned. We also regret that our buffet couldn´t meet your expectations, mainly because the quality and the diversity of our culinary offer counts to our strengths. We take your comments regarding our cuisine very seriously, because we wish that our gastronomy remains a very special treat for our guests. Once again, thank you for your visit and constructive critics, we hope that you had a nice journey back home and to have the pleasure of serving you again in our hotels worldwide ensuring you in advance of our best intentions at all times.
3 out of 5
Recommended
for Everyone
by A verified traveler from Detroit MI

Nice resort

Posted May 22, 2017
Pros: the outside of the hotel was impecable... beach, swimingpool impecable... great variety and tasteful food...
Cons: stuff (reception especially) must be friendly and smiling
Location: this resort has everything, dolphinary, mexican plaza, shopping mall, church, tennis court, hospital...
it might be end of the season or just understuffed but this time my experience is not excellent as it used with last resort (Catalonia Royal Tulum)... I understand it is much larger resort but stuff is not as friendly and quick to respond... I waited three days for them to come and fix the water facet... we would get out of the room around 8:00 am and come back to room around 2:30 pm and room would not be done...
Comment from Hotel Management
May 22, 2017 by La Gerencia Barcelo Maya Tropical, Hotel Management
Although we sincerely regret reading that your stay at our Barceló XXX fell short of your expectations, we are grateful for the time you spent to share this feedback of your overall holiday experience among us as we certainly believe that there is always room for improvement and your constructive feedback is very much appreciated. We lament hearing that the service provided at réception fell short of your expectations as the entire team put a lot of effort to maintain the highest standards of service for our guests to fully enjoy their expérience among us. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.
5 out of 5
Recommended
for Everyone
by A verified traveler from michigan

Beautiful beach and the staff are great

Posted May 22, 2017
Beautiful area, huge resort, staff is very focused on making your stay great. Snorkeling with turtles!
Comment from Hotel Management
May 22, 2017 by La Gerencia Barcelo Maya Tropical, Hotel Management
Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics We also greatly appreciate your highlight on the good value of our All Inclusive type of meal plan and for recommending this option to the travel community of TripAdvisor Once more we thank you for sharing your experience with us and look forward to serving you again soon.
5 out of 5
Recommended
for Everyone
by A verified traveler from Windsor, Ontario, Canada

Very nice resort, close to the beach

Posted May 20, 2017
Pros: I liked the fact that is big and spreads along the beach. Pools are huge and basically, wherever you are in the resort, you are close to the beach.
Cons: Honestly, I was pretty happy with everithing
Location: Location not bad, I wouldn't mind being closer to Playa del Carmen, but the great night shows keep your evenings busy.
This was our fourth stay at Barcelo Maya Tropical. I was checking the reviews before making the reservation, and some were complaining about the food. I thought something changed for the worse since our last visit. I arrived at the resort, May 1, 2017. All I could see were improvements. There is absolutely nothing wrong with the food, it is actually quite great. We didn't even go to any a la carte restaurant this time, we were really happy with the buffets. The staff very friendly, rooms clean and comfy. I would mention one of our waiters name Romeo Pale Ico, great guy, very attentive, always ready to help. Great snorkeling at this resort, saw even some giant turtles, very close to the beach. Grounds are amazingly well kept, gardens beautiful, lots of iguanas. Beaches were clean, almost no seaweed. Over all, great experience, zero complains.
Comment from Hotel Management
Jun 17, 2017 by La Gerencia Barcelo Maya Tropical, Hotel Management
Firstly we would like to thank you for the lovely review you shared following your recent visit to our Barceló hotel and are delighted to read that we were able to match your holiday expectations. We also greatly appreciate your comments on the quality and variety of our buffets because our talented team of Chefs strive to ensure a wide variety of both local and international delicacies for each service to please all palates, it is indeed very rewarding to read that we were able to conquer yours. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future.