Ratings based on 774 Verified Reviews

4.2 out of 5
88% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
3.9 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler from Detroit MI

Nice resort

Posted May 22, 2017
Pros: the outside of the hotel was impecable... beach, swimingpool impecable... great variety and tasteful food...
Cons: stuff (reception especially) must be friendly and smiling
Location: this resort has everything, dolphinary, mexican plaza, shopping mall, church, tennis court, hospital...
it might be end of the season or just understuffed but this time my experience is not excellent as it used with last resort (Catalonia Royal Tulum)... I understand it is much larger resort but stuff is not as friendly and quick to respond... I waited three days for them to come and fix the water facet... we would get out of the room around 8:00 am and come back to room around 2:30 pm and room would not be done...
Comment from Hotel Management
May 22, 2017 by La Gerencia Barcelo Maya Tropical, Hotel Management
Although we sincerely regret reading that your stay at our Barceló XXX fell short of your expectations, we are grateful for the time you spent to share this feedback of your overall holiday experience among us as we certainly believe that there is always room for improvement and your constructive feedback is very much appreciated. We lament hearing that the service provided at réception fell short of your expectations as the entire team put a lot of effort to maintain the highest standards of service for our guests to fully enjoy their expérience among us. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.
5 out of 5
Recommended
for Everyone
by A verified traveler from michigan

Beautiful beach and the staff are great

Posted May 22, 2017
Beautiful area, huge resort, staff is very focused on making your stay great. Snorkeling with turtles!
Comment from Hotel Management
May 22, 2017 by La Gerencia Barcelo Maya Tropical, Hotel Management
Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics We also greatly appreciate your highlight on the good value of our All Inclusive type of meal plan and for recommending this option to the travel community of TripAdvisor Once more we thank you for sharing your experience with us and look forward to serving you again soon.
5 out of 5
Recommended
for Everyone
by A verified traveler from Windsor, Ontario, Canada

Very nice resort, close to the beach

Posted May 20, 2017
Pros: I liked the fact that is big and spreads along the beach. Pools are huge and basically, wherever you are in the resort, you are close to the beach.
Cons: Honestly, I was pretty happy with everithing
Location: Location not bad, I wouldn't mind being closer to Playa del Carmen, but the great night shows keep your evenings busy.
This was our fourth stay at Barcelo Maya Tropical. I was checking the reviews before making the reservation, and some were complaining about the food. I thought something changed for the worse since our last visit. I arrived at the resort, May 1, 2017. All I could see were improvements. There is absolutely nothing wrong with the food, it is actually quite great. We didn't even go to any a la carte restaurant this time, we were really happy with the buffets. The staff very friendly, rooms clean and comfy. I would mention one of our waiters name Romeo Pale Ico, great guy, very attentive, always ready to help. Great snorkeling at this resort, saw even some giant turtles, very close to the beach. Grounds are amazingly well kept, gardens beautiful, lots of iguanas. Beaches were clean, almost no seaweed. Over all, great experience, zero complains.
Comment from Hotel Management
May 22, 2017 by La Gerencia Barcelo Maya Tropical, Hotel Management
Firstly we would like to thank you for the lovely review you shared following your recent visit to our Barceló hotel and are delighted to read that we were able to match your holiday expectations. We also greatly appreciate your comments on the quality and variety of our buffets because our talented team of Chefs strive to ensure a wide variety of both local and international delicacies for each service to please all palates, it is indeed very rewarding to read that we were able to conquer yours. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future.
5 out of 5
Recommended
for Everyone
by A verified traveler from California.

Very nice hotel! All inclusive!

Posted May 18, 2017
We really enjoyed our stay! The all inclusive was nice, there were so man food choices that I was always satisfied. The resort is beautiful. The staff is also very nice!
Comment from Hotel Management
May 19, 2017 by La Gerencia Parcelo Maya Tropical, Hotel Management
Thank you for the time you spent to share your feedback on your recent stay at our Barceló Tropical, to be considered as one of the best hotels you stayed at is certainly high praise. We also greatly appreciate your comments on the quality and variety of our buffets because our talented team of Chefs strive to ensure a wide variety of both local and international delicacies for each service to please all palates, it is indeed very rewarding to read that we were able to conquer yours. Once more we thank you for sharing your experience with us and look forward to serving you again soon.
2 out of 5
by A verified traveler from PROVIDENCE

LARGE COMPLEX OF 5 HOTELS ON BEACH

Posted May 16, 2017
Pros: NICE BEACH AND THEY HAD A BUS TO BRING YOU TO THE OTHER HOTELS
Cons: THEY NEED MORE STAFF AT THE FRONT DESK, THE ROOMS WERE PLAIN WITH STIFF SHEETS AND A HARD BED. THE STAFF DON'T SPEAK ENGLISH !! NO BAR NEAR BEACH.
Location: THE WERE NEAR CEYNOTES.
WE HAD A LONG CHECK IN. OUR ROOM WAS NICE BUT NOTHING SPECIAL LOCATED FAR FROM THE BEACH. THEY DID MOVE US MUCH CLOSER ON THE NEXT DAY. THE HOTELS DID OFFER MANY RESTAURANTS AND BEAUTIFUL BEACH, BUT WE THOUGHT IT WAS JUST TOO BIG. WE WOULD NOT GO BACK.
Comment from Hotel Management
May 17, 2017 by Gerente Operaciones Tropical, Hotel Management
Dear DOROTHY, Although we sincerely regret your disappointment with your stay in our Barceló Maya Tropical, we would like to thank you for sharing your comments as it will help us to identify areas of concern and act immediately so as to enhance our future guests' experience among us. Our staff's service and kindness is one of our main strenghts and we are quite disappointed to hear that you felt we underperformed in this area at our the réception desk; nevertheless we will not fail to share your comments with our head of department for information and further revision. Thank you again for your visit and constructuve critics, our primary goal being to assure our guests feel comfortable and fully enjoy their visits, we are eager to regain your confidence during another occasion if you gave us that chance
5 out of 5
Recommended
for Everyone
by A verified traveler from cincinnati

Nice hotel close to the beach, beautiful views

Posted May 16, 2017
I went with my boyfriend and another couple for our birthdays. It was a great experience from start to finish! Everyone is so friendly and helpful. It was our first time to Cancun and it highly exceeded our expectations!! Food was delicious but sometimes it was a hit or miss at the buffet. Overall it was a great experience, so much to do at the resort really no reason to venture off, although we did catch a ride over to 5th street to do some shopping. I would definitely recommend this resort and definitely return!!
Comment from Hotel Management
May 18, 2017 by Gerencia Barceló Maya Tropical, Hotel Management
Dear Kay Kay, we really appreciate your feedback and hope to welcome you back. We are thrilled you enjoyed your All Inclusive type of meal plan, allowing our guests to take advantage of our different bars and restaurant throughout the day and are grateful for your highlight on the quality of the products and services. thank you so much. Warmest Regards
5 out of 5
Recommended
for Everyone
by A verified traveler from Blairstown, NJ

First visit & worth it!

Posted May 14, 2017
Barcelo was recommended by a coworker and we stayed at the Tropical. Front desk line was slow moving with staff walking back & forth with no apparent purpose. However, we were Premier Level which has its own check in room and was a bit quicker. Booked two rooms but ended up in separate buildings. One room ended up being a beautiful suite on third floor & other was on first floor not so sweet (musty, mildewy smell). Requested to move which turned into Premier staff & managers being rude and each one telling different version of events. Room was eventually moved - Only real hiccup in our trip. Best building was Yucatan beachview & above first floor. Also make sure to request wifi access. They tend to only give it out selectively. Grounds are beautiful & well kept. Having access to multiple hotels kept things interesting & great for walking. Beach, pools & gym are amazing. Pokemon Go players will have fun. As Premier, we had all 5 nights ala carte dining. Best by far was Mexican Lindo. Make sure to book dining as soon as possible. Wait staff very friendly. Buffets for breakfast & lunch had variety. Request premier drinks at bars & bring a Bubba! Book an excursion - recommend Extreme ATV & snorkeling with Adventura Mayas. Can't wait to come back & try Caribe hotel. Overall best vacation.
Comment from Hotel Management
May 16, 2017 by Gerente Operaciones Tropical, Hotel Management
Dear Heart Family, Thank you very much for sharing this great review of your recent stay at Barceló Maya Tropical. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.  Thank you for your lovely comments regarding the service you received from our team members, we will make sure to share your kind words as we know it will mean a great deal to them. Also we are sorry for the inconviniences with the room we will take care of that issues. Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future.
3 out of 5
Recommended
for Everyone
by A verified traveler

Nice vacation, but very restricted

Posted May 11, 2017
The hotel was in a great location and had a perfect view on the beach. There were quite a few pools, which were right next to the beach. Unfortunately when I booked the stay, it never said that you only get one voucher at the a la carte restaurants. We had to eat buffet food for all 3 meals, which was terrible food. The buffet food had no taste and was always cold. By the third night we used our one voucher already, so we paid an extra $20 per person in order to eat at another a la carte restaurant. In the package it stated access to "all a la carte restaurants" which wasn't true at all. Definitely read the fine print.
Comment from Hotel Management
May 14, 2017 by Gerente en Barcelo Maya Tropical, Hotel Management
Dear Anonymous, Thank you for your insights following your recent visit. We always look for ways to improve and your comments are crucial to our future success. We have taken good note of your comments and are truly sorry you did not feel attended enough, the team works daily to provide the best possible service to let our guests feel most valued and genuinely cared for. We are sorry for a la carte restaurants. Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 9, 2017
Pros: Beautiful grounds.
Cons: The bed sheets.
Location: lots of activities to do near by.
Very nice place to vacation as a couple or with family. A lot of options for activities or just to relax.
Comment from Hotel Management
May 10, 2017 by Gerencia Barceló Maya Tropical, Hotel Management
Dear Guest, Firstly we would like to thank you for the lovely review you shared following your recent visit to Barceló Maya Tropical and are delighted to read that we were able to match your holiday expectations.
5 out of 5
Recommended
for Everyone
by A verified traveler from Texas

BEAUTIFUL resort, pools, and beach!

Posted May 8, 2017
Pros: The absolutely beautiful grounds, pools and buildings. Very tropical feeling with the palm trees, bright buildings, landscaping, and clear water.
Cons: Maybe the food. Some of the buffet was a little bland. Also, our mini fridge wasn't cool enough to keep can drinks cold. Drink service on the beach.
Location: We saw plenty to do away from the resort, but never left as we were perfectly content there.
We absolutely loved this place! Barceló's web page does not do itself justice. It is a really large resort, so you never feel crowded, but not too large to easily walk everywhere. The food was good, not great, but no real complaints. The grounds, landscaping, rooms, pools and all facilities were constantly immaculate. I've never seen a place so clean. We walked the complex in the middle of the night and saw them cleaning the beach, the pools, and the grounds, but never actually heard them. The staff is very friendly and did their best to interact and visit with us. No real language barriers. There are so many large, beautiful pools with plenty of chairs in and out of the shade. We loved the swim up bars at all the pools. Some of the beach was a little rockier (in the water) than I expected, but we found one that had no rocks at all, and we walked about 50 yards out in crystal clear water. We were there for 7 nights and never left the resort. Plenty to do there. We are already planning a large family trip there next year, as there is something for all ages.
Comment from Hotel Management
May 10, 2017 by Gerencia Barceló Maya Tropical, Hotel Management
Dear Guest, Thank you very much for leaving these wonderful comments; we are delighted that you enjoyed your stay among us.