Ratings based on 38 Verified Reviews
They paid and stayed. We double-checked.
4.9 Room cleanliness
4.9 Service & staff
4.7 Room comfort
4.8 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler from Connecticut
Belmond Paradise away from home.Posted Sep 23, 2015
Pros: The intimate setting, staff guest ratio.
Cons: Resturants were not all open, should have told guest before hand.
Location: hotel is great about planning & reserving excursions.
The service was excellent throughout the hotel. All the staff especially Moises in the resturant & Sergio by the beach. Rafa at the hospitality desk.
for Everyoneby A verified traveler from Zapopan, Jalisco
Camas y Almohadas muy DurasPosted May 18, 2015
Todo bien en general con el Hotel, solo que la cama DURA y Almohadas Durisimas, no van de acuerdo a la tarifa.
for Couplesby A verified traveler
Posted Apr 27, 2015 on Hotels
for Couplesby A verified traveler from Denver
Nice and quiet, right on the beach.Posted Mar 17, 2015
Pros: Location, staff, pools, great place to relax. and do very little.
Cons: Restaurants, + a few small sailing boats.
Location: The usual, visit Playa de Carmen (not much there anymore, same shops as in Miami or Chicago, and non-descript food), go to Cozumel, Tulum, etc..
Very pleasant hotel, right on the beach. We could not swim in the ocean that much, due to algae proliferation, but had a good time anyway. The pools are very attractive, 20+ meters long for swimming, and an excellent purification system with no chlorine taste. The restaurants could be improved, given the somewhat isolated location, with daily grilled fish or specials. The menu gets repetitive after a few evenings. I thought that the price point was high given the overall comfort and amenities.
Recommendedby Liana from Chicago
Amazing ExperiencePosted Oct 28, 2014 on Hotels
This hotel is a dream come true. They all make you feel welcome and have incredible attention to detail. The food is delicious, the atmosphere relaxing and luxurious. Can't ask for more.
for Business Travelersby Peter from New York
Amazing place and fantastic servicePosted Jul 3, 2014 on Hotels
The beach is beautiful. The rooms are great. The food is amazing. The staff do a great job of learning your name and being very helpful. It can get expensive, but you get what you pay for (in a good way). I'd love to come back.
for Everyoneby rhonda from boca raton
Beautiful beach front hotelPosted Jun 10, 2014
Cons: Pools just because most people use beach and there is no action around pools.
Location: Location is very private . The town though is a quick cab away.
I have traveled all over the world and have never have experienced some wonderful care & service. I felt like I was home. The staff were so caring and friendly. The hotel was amazingly gorgeous. They have kept the mexican tradition alive in this hotel. They have a lady that comes on a daily basis and makes tortillas for the guests. The food was five star. I can go on and on. Amazing!
Posted Mar 10, 2014 on Hotels
for Everyoneby Gina from Smithtown ,NY
Special Vacation.Posted Oct 1, 2013
Pros: The friendly staff ,food and the beach.
Cons: Every thing was perfect.
I love the beach, relaxing, friendly staff feel like your at home, I recommend this hotel ,good food and great margaritas.I will be back some day. Is a very special place for me.
for Couplesby Angelina from Mexico
Excelente opción frente a la playaPosted Sep 29, 2013
Cons: Falta música o algo de ambiente en la noche durante la cena.
Location: Simplemente descansar. No quieres salir del hotel.
Una joja de hotel. Servicio de primera. Frente a la playa. La playa impecable, la comida de primera y el servicio inigualable. Precios altos pero lo vale. Excelente para parejas que buscan descanso. No recomendable para familias con niños, no cuenta con áreas para ellos.