Ratings based on 52 Verified Reviews

They paid and stayed. We double-checked.
4.8 out of 5
100% of guests recommend
4.8 Room cleanliness
4.8 Service & staff
4.6 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler from California, USA

Incredible Location and Fantastic Staff

Posted Oct 21, 2016
Pros: Location, location, location. Gorgeous landscaping, and the beach is right at your fingertips and is wonderful! There super-comfy lounges await and since the hotel is on the smaller side in terms of number of rooms, its huge beachfront never feels crowded. The hotel staff is among the best we've ever encountered -- always anticipating your needs and friendly but respectful. Food and drinks are excellent. Also we really liked that they have three pools, one of which is an adults-only pool.
Cons: A minor complaint in view of how lovely our trip was: we had a beautiful suite but the couches could have been more comfortable. However the bed was very comfortable and the room was very clean and well maintained.
Location: An easy hour drive from Cancun airport. We rented a car and explored several ruins and cents in the area. Driving is quite easy around there.
Comment from Hotel Management
Oct 25, 2016 by Federico Echaiz | Managing Director, Hotel Management
Dear SK, I truly appreciate you taking a moment to share your experience through this platform. It is a pleasure to learn that your Belmond Maroma experience has been wonderful and that my staff went above and beyond to make your stay exceptional. Please know that I have taken notes of your input regarding the couches in the room, I will follow up on your observations with my management team. The Belmond Maroma Resort & Spa team and I, will be glad to have you back soon for more amazing experiences. Best regards, Federico Echaiz Managing Director
5 out of 5
by David

Posted Jul 14, 2016 on Hotels
Comment from Hotel Management
Jul 18, 2016 by Federico Echaiz, Hotel Management
Dear David, We appreciate you having taken a moment to review your stay with 5 stars through this platform. It is great to learn that your experience at Belmond Maroma Resort & Spa has been amazing. We hope to have the opportunity to welcome you back soon to our little paradise. Best regards, Federico Echaiz Managing Director
5 out of 5
by William from Austin, TX

Awesome!

Posted Jun 11, 2016 on Hotels
Unbelievable service and facility. The greatest resort in our experience. Staff were amazing.
Comment from Hotel Management
by Federico Echaiz, Hotel Management
Dear William, Thank you for taking a moment to share your review regarding your recent stay at Belmond Maroma Resort & Spa. I am glad to learn that your experience with us has been fantastic while being pampered by our friendly staff in this hidden paradise. We hope to see you soon some time in the near future. Best regards, Federico Echaiz Managing Director
5 out of 5
by A verified traveler from Durango, CO

A Truly Elegant Resort

Posted Apr 26, 2016
Pros: Loved the rooms, location, little extras (i.e. ceviche/chips etc. at the bar; Popsicles, ice cream, special drinks at the beach, etc.) and the beach.
Cons: Nothing!!!
In April, my husband and I had the absolute pleasure of staying at The Belmond Maroma. From the moment of our arrival, this resort anticipated and fulfilled our every need and more. From the welcoming margaritas on arrival to offering me a hair tie from a beautiful wooden box at dinner on a windy evening, the staff could not have made us feel more special. They truly made us feel that it was their pleasure to be of service to us.
Comment from Hotel Management
Aug 29, 2016 by Federico Echaiz, Hotel Management
Dear Di, It has been a pleasure to welcome you and your husband to Belmond Maroma Resort & Spa. It is fantastic to read that your stay with us was magical and that my team went beyond to ensure that your experience be perfect. Thank you for having shared your kind comments through this platform. We do hope to have the opportunity to welcome you back to this hidden paradise very soon! Best regards, Federico Echaiz Managing Director
5 out of 5
by A verified traveler from Boston

Small & spectacular

Posted Apr 23, 2016
Probably one of the best hotels I have ever had the pleasure of visiting. The hotel and grounds are spectacular and are only surpassed by the incredibly attentive & friendly staff.
Comment from Hotel Management
Aug 24, 2016 by Federico Echaiz, Hotel Management
Dear Lesley, Thank you for having shared your kind comments with us through this platform. It is fantastic to learn that your experience at Belmond Maroma Resort & Spa, has been amazing, enjoying the magical atmosphere of this hidden paradise. I and the rest of my team, hope to have the opportunity to welcome you back soon in the near future. Best regards, Federico Echaiz Managing Director
5 out of 5
by A verified traveler

Excellent Boutique Hotel

Posted Feb 17, 2016
Pros: We loved the setting and the location and that it was small.
Cons: I think it is time to invest in some of the infrastructure - the room was lovely and clean, but the shower needed attention to the tile work.
Location: We enjoyed a privileged tour of the Rio Secreto very much.
We greatly enjoyed our stay at the Belmond Maroma. We wanted a small luxury boutique hotel and that is what we found at Belmond Maroma. The staff was excellent. The setting is very romantic. You enter from a very obscure driveway (contrast this with the signs at the mega-resorts and the wide roads and you will know what I mean) and you drive down a long narrow road through the jungle to a rustic stone entryway that is from another time. The staff was attentive, but not intrusive. The food was excellent and the bar was fantastic.
Comment from Hotel Management
Feb 18, 2016 by Federico Echaiz, Hotel Management
Dear Guest, We appreciate your time in sharing your kind comments about your recent stay with us through this platform. I am so glad to know that your experience at Belmond Maroma Resort & Spa was fantastic and that you had the opportunity to visit the marvelous sites in the area. Know that your constructive input has been taken in consideration and special attention will be paid to the detailing of the tile work in our short term future investment plans. We look forward to welcoming you back soon to our little paradise. Best regards, Federico Echaiz Managing Director
4 out of 5
by joseph from New York

Go to maroma

Posted Jan 24, 2016 on Hotels
Great old style hotel
Comment from Hotel Management
Apr 2, 2016 by Federico Echaiz, Hotel Management
Dear Joseph, Thank you for sharing your kind review through this platform. We are glad to know that you enjoyed our unique and authentic style while being embraced by the magical atmosphere our little paradise, Belmond Maroma Resort & Spa is well known for. We hope to have the opportunity to welcome you back soon in the not distant future. Best regards, Federico Echaiz Managing Director
5 out of 5
by Marina from New York

Absolute paradise

Posted Oct 4, 2015 on Hotels
If I could give this hotel 6 stars in every category, I would! We spent 7 days at this property, and every day was perfect! Service was top notch - friendly, professional, knowledgeable, accommodating. The beach was absolutely amazing. The food was tasty. Treatments at the spa were relaxing and extremely good. The hotel was quiet, an absolute getaway. We will be back!
Comment from Hotel Management
Feb 13, 2016
Dear Marina, We appreciate the opportunity to welcome you in our little paradise, Belmond Maroma Resort & Spa. We are glad to know that your experience at our hotel was truly fantastic, while enjoying our traditional handmade hospitality we are well known for. We are looking forward to welcoming you back soon to this, your new paradise home away from home. Sincerely, Federico Echaiz Managing Director
5 out of 5
by A verified traveler from Connecticut

Belmond Paradise away from home.

Posted Sep 23, 2015
Pros: The intimate setting, staff guest ratio.
Cons: Resturants were not all open, should have told guest before hand.
Location: hotel is great about planning & reserving excursions.
The service was excellent throughout the hotel. All the staff especially Moises in the resturant & Sergio by the beach. Rafa at the hospitality desk.
5 out of 5
by David from Houston

Maroma rocks!

Posted Sep 19, 2015 on Hotels
I love this hotel.