Ratings based on 59 Verified Reviews

4.8 out of 5
100% of guests recommend
4.8 Room cleanliness
4.8 Service & staff
4.6 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from NYC

Amazing Property on Spectacular Beach

Posted Apr 18, 2017
Location is perfect, on an undeveloped stretch of Maroma Beach, spared from development overtaking the rest of the coast. Elegant and low key, the rooms are lovely, the staff genuinely friendly and attentive, and the breakfast is amazing. Our second stay, I highly recommend. The only quibble I had was that the kitchen could up it's game at dinnner, some dishes were perfect (scallop cerviche for examaple) while other dishes were pedestrian. Overall I think Belmond Maroma is the finest property on the Mayan Riviera.
5 out of 5
Recommended
for Everyone
by A verified traveler from lima

Relaxing spot with a beautiful non crowded beach.

Posted Dec 21, 2016
The hotel and its amenities are excellent. Service is impecable and the people sorking there are the kindest. If you're looking for a classy hotel far from the hussle and noise, this place is the best. The two rests are so nice, the beach is beautiful, spa is amazing. Gone with kids and without, both experiences were great.
Comment from Hotel Management
Dec 22, 2016 by Federico Echaiz | Cluster Manager Mexico , Hotel Management
Dear Claudia, I appreciate your kind comments of your recent stay at Belmond Maroma Resort & Spa. One of our main intentions is to make our guests disconnect from everything allowing you to truly enjoy an unforgettable vacation. I am glad to learn that this has been a lovely experience surrounded by natural beauty and amazing service that for which we are distinguished for and that you so much deserve. We hope to have the opportunity to welcome you back soon and continue creating the best of your memories. Happy Holidays! Federico Echaiz Cluster Manager Mexico | General Manager Belmond Maroma Resort & Spa
5 out of 5
Recommended
for Everyone
by A verified traveler from Hopland, CA

Boutique Hotel on Moroma Beach

Posted Dec 12, 2016
Pros: The hotel was not overdone and melted into the landscape.
Cons: It would have been nice to purchase a few things at the hotel but I found everything extremely in the Boutique.
Location: Playa del Carmen and the cenotes are all close by.
This Hotel is built into the landscape of the Yucatan. It was a prior private residence and still very much has that ambiance. The architecture truly melts into the landscape. The structures are built of slate, natural rock, native wood and glass. The main bar is right on the beach as well as the outdoor dining area. There are three swimming pools and gorgeous fountains all around the spa.They are extremely conscientious about being green even going so far as to introduce their wooden room keys in the future. They serve everything at the bar from glass bottles and even give you the option to opt out of using plastic straws. I cannot say enough about the staff. Everyone was so warm and willing to do anything to make your stay more comfortable. The food was equally fantastic!
Comment from Hotel Management
Dec 13, 2016 by Federico Echaiz - Cluster Manager Mexico, Hotel Management
Dear Wendy, Thank you for having shared your experience with me and our Expedia’s readers. It is fantastic to learn that your stay at Belmond Maroma Resort & Spa has been amazing and that my team has been part of that amazing experience. We are proud of our green initiatives and you noticing our efforts fills me with great satisfaction. We will continue finding new ways of going green to benefit both you and our natural surroundings. I am sure next time you visit us we will have new ideas and more initiatives. Best regards from all the Belmond Maroma team, Federico Echaiz Cluster Manager Mexico – General Manager Belmond Maroma Resort & Spa
5 out of 5
Recommended
for Everyone
by A verified traveler from NY

Vacation get away

Posted Dec 12, 2016
Fabulous in everything. Beach, lodging, food, service A++ Beautiful grounds, fabulous coral reef.
Comment from Hotel Management
Dec 13, 2016 by Federico Echaiz | Cluster Manager Mexico , Hotel Management
Dear World traveler, We appreciate you having shared your kind feedback of your recent stay with us through this platform. It is fantastic to know that your experience with us has been amazing, allowing us to pamper you with our traditional handmade hospitality in this haven of well-being. We hope to have the opportunity to welcome you back soon to Belmond Maroma Resort & Spa. Best wishes and Happy Holidays!
5 out of 5
Recommended
for Couples
by A verified traveler from California, USA

Incredible Location and Fantastic Staff

Posted Oct 21, 2016
Pros: Location, location, location. Gorgeous landscaping, and the beach is right at your fingertips and is wonderful! There super-comfy lounges await and since the hotel is on the smaller side in terms of number of rooms, its huge beachfront never feels crowded. The hotel staff is among the best we've ever encountered -- always anticipating your needs and friendly but respectful. Food and drinks are excellent. Also we really liked that they have three pools, one of which is an adults-only pool.
Cons: A minor complaint in view of how lovely our trip was: we had a beautiful suite but the couches could have been more comfortable. However the bed was very comfortable and the room was very clean and well maintained.
Location: An easy hour drive from Cancun airport. We rented a car and explored several ruins and cents in the area. Driving is quite easy around there.
Comment from Hotel Management
Oct 25, 2016 by Federico Echaiz | Managing Director, Hotel Management
Dear SK, I truly appreciate you taking a moment to share your experience through this platform. It is a pleasure to learn that your Belmond Maroma experience has been wonderful and that my staff went above and beyond to make your stay exceptional. Please know that I have taken notes of your input regarding the couches in the room, I will follow up on your observations with my management team. The Belmond Maroma Resort & Spa team and I, will be glad to have you back soon for more amazing experiences. Best regards, Federico Echaiz Managing Director
4 out of 5
by A verified traveler

Excellent service, wonderful views

Posted Sep 18, 2016 on Hotels
Beautiful turquoise waters, tranquil.
Comment from Hotel Management
Sep 21, 2016 by General Manager, Hotel Management
Dear Traveller, Thank you for having reviewed your stay at our lovely Belmond Maroma Resort & Spa through this platform. It is great to know that you had an amazing experience surrounded by the nature beauty of our little paradise. We hope to have the opportunity to welcome you back soon for more amazing experiences. Best regards, Federico Echaiz Managing Director
5 out of 5
by David

Posted Jul 14, 2016 on Hotels
Comment from Hotel Management
Jul 18, 2016 by Federico Echaiz, Hotel Management
Dear David, We appreciate you having taken a moment to review your stay with 5 stars through this platform. It is great to learn that your experience at Belmond Maroma Resort & Spa has been amazing. We hope to have the opportunity to welcome you back soon to our little paradise. Best regards, Federico Echaiz Managing Director
5 out of 5
by William from Austin, TX

Awesome!

Posted Jun 11, 2016 on Hotels
Unbelievable service and facility. The greatest resort in our experience. Staff were amazing.
Comment from Hotel Management
by Federico Echaiz, Hotel Management
Dear William, Thank you for taking a moment to share your review regarding your recent stay at Belmond Maroma Resort & Spa. I am glad to learn that your experience with us has been fantastic while being pampered by our friendly staff in this hidden paradise. We hope to see you soon some time in the near future. Best regards, Federico Echaiz Managing Director
5 out of 5
Recommended
for Couples
by A verified traveler from Durango, CO

A Truly Elegant Resort

Posted Apr 26, 2016
Pros: Loved the rooms, location, little extras (i.e. ceviche/chips etc. at the bar; Popsicles, ice cream, special drinks at the beach, etc.) and the beach.
Cons: Nothing!!!
In April, my husband and I had the absolute pleasure of staying at The Belmond Maroma. From the moment of our arrival, this resort anticipated and fulfilled our every need and more. From the welcoming margaritas on arrival to offering me a hair tie from a beautiful wooden box at dinner on a windy evening, the staff could not have made us feel more special. They truly made us feel that it was their pleasure to be of service to us.
Comment from Hotel Management
Aug 29, 2016 by Federico Echaiz, Hotel Management
Dear Di, It has been a pleasure to welcome you and your husband to Belmond Maroma Resort & Spa. It is fantastic to read that your stay with us was magical and that my team went beyond to ensure that your experience be perfect. Thank you for having shared your kind comments through this platform. We do hope to have the opportunity to welcome you back to this hidden paradise very soon! Best regards, Federico Echaiz Managing Director
5 out of 5
Recommended
for Everyone
by A verified traveler from Boston

Small & spectacular

Posted Apr 23, 2016
Probably one of the best hotels I have ever had the pleasure of visiting. The hotel and grounds are spectacular and are only surpassed by the incredibly attentive & friendly staff.
Comment from Hotel Management
Aug 24, 2016 by Federico Echaiz, Hotel Management
Dear Lesley, Thank you for having shared your kind comments with us through this platform. It is fantastic to learn that your experience at Belmond Maroma Resort & Spa, has been amazing, enjoying the magical atmosphere of this hidden paradise. I and the rest of my team, hope to have the opportunity to welcome you back soon in the near future. Best regards, Federico Echaiz Managing Director