Ratings based on 1,666 Verified Reviews
They paid and stayed. We double-checked.
4.2 Room cleanliness
3.9 Service & staff
4.0 Room comfort
3.9 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler from Sutter, Calgary Canada
This hotel deserves 5 starsPosted Oct 3, 2015
Stayed there in May 2015 and loved everything about the hotel. Amazing food, great staff except for Front Desk!! The russian girl who checked us in was extremly rude and unwelcoming, I asked for a manager and they said there wasn't one available and her colleague said there isn't a duty manager!! Beautiful views, great night shows, clean rooms, adorable towel arts in rooms by the house keepers and my favourite was the night market they have over the week end close to the Black & White club. Activity staff were amazing and kept us entertained through out the whole stay. We had breakfast in tge same restaurant everyday and the reason was Agustin the waiter. He made every possible thing to keep us happy by giving us an excellent service! Short 10 min beach walk to a beautiful Lagoon close to Tres Rios hotel. 15-20 min drive to Playa Del Carmen which was very nice to spend some time on 5th Ave and surrounding stores. Beach was nice so was the pools. Would recommend it to everyone.
for Everyoneby A verified traveler
Beautiful placePosted Oct 2, 2015
Pros: The location
Cons: Newer rooms.
Location: Stayed on location
The staff were wonderful and very helpful..Had a pleasant time and loved the people there.The food was delicious and many varieties.Would recommend to family and friends for sure.
for Everyoneby A verified traveler from Tlaxcala
Grandes expectativas de este hotelPosted Sep 7, 2015
El hotel necesita mantenimiento no funcionaba el teléfono, el cuadro arriba de la cama fuera de su lugar, la puerta de la ducha estropeado. Falta de personal para dar un excelente servicio
for Everyoneby A verified traveler from Dallas
Nice hotel, friendly staff, great food!Posted Aug 26, 2015
Pros: The staff, the dining options, the value.
Cons: The free wiFy did not work, the lobby was oppressively hot --they could use some fans in there!
Location: There is really nothing but hotels in the area, but the tour companies offer lots of options and they are very well organized.
The hotel was decent for the price. The facility is very large and spread out. We were in building 5, which was close to the beach and the pool, but without the noise. There are 3 buffet style restaurants and 3 formal restaurants. We tried them all and were very pleased with the dining options. The room we had was average at best, but we were on vacation and did not plan to stay there too much! The bed could have been more comfortable. The staff was all amazingly friendly and accommodating. We were sold a tour at the airport that was probably too good to be true, but our hotel rep replaced what we purchased with something better ( thank you, Adrianna!). The hotel was a $25 cab ride from Playa Del Carmen, which is where the shopping and restaurants are, but they offer a shuttle service 3 times/day for $6. Overall, we enjoyed our stay and would stay there again.
by A verified traveler
Posted Aug 23, 2015
Main check in building extremely hot with no ventilation and makes for a miserable time when checking in or out. Same thing for the main restaurant by the beach and large pool. Terrible design for comfort. Resort is too spread out between the two main areas. Staff was very good and food was decent.
for Everyoneby A verified traveler from Calgary, Canada
Nice family resortPosted Aug 18, 2015
Overall the resort is quite nice. The overall design is more oriented for family vacations and is not the typical resort you would expect as it doesnt have a nightclub or swim up bar. The grounds are well attended but there are some repairs required to the main pool (tiles) and some of the rooms. Great food, friendly staff and good proximity to Playa del Carmen
for Everyoneby A verified traveler from Querétaro, México
El hotel es muy bonito, muy bien cuidado.Posted Aug 16, 2015
Las instalaciones están excelentes, la habitación muy cómoda, la comida muy rica. Los restaurantes de especialidades en la noche delicioso. Un hotel para descansar o, si rentas coche, o tomas tours, están cerca muchos lugares a donde ir, como playa del Carmen, ruinas, parques de diversión. La playa no nos tocó muy bonita.
by A verified traveler from ohio
First trip to MexicoPosted Aug 16, 2015
Cons: Need more golf carts for transportation. Needs to improve air conditioning.
Overall the stay was OK. The air conditioner worked only on the high setting but it made so much noise it became irritating very quickly. The entire staff was very helpful, friendly and responded quickly to any concerns we had. The buffet restaurant, the steak house, and Italian restaurants were good but needed more waiters. The Asian restaurant was a waste of time, the food was not very good. Our adventure excursion with the zip lines, repelling, swimming in the underground cave and the Mayan ruins was excellent. Our guide Julio was exceptional. Very friendly and very knowledgeable. Would recommend this excursion. Must have plenty of mosquito spray and sun screen. Impressed by the cleanliness of the local town and the Wal-Mart store.
by A verified traveler from Atlanta . GA
To bigPosted Aug 10, 2015
Hotel was total mas I would recommend no one to go to this one ! The stuff was totally unfriendly starting from reception to bar tender so rude and unpleasant no bar in pool and they are so far from pool ! Beach was full of seaweed from scale 1to 10 i give. Them 2
for Everyoneby A verified traveler from Df
Experiencia agradablePosted Aug 9, 2015
Un hotel miy lindo, agradable y muy bien cuidado. La comida de los bufetes Excel quizá mejor que los restaurantes a la carta. La atención en general bastante buena y amables.