Ratings based on 268 Verified Reviews

4.4 out of 5
88% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from South Dakota

Great Hotel

Posted May 24, 2017
Great place to stay amazing staff and beach. Kind of a long walk to the beach from the hotel room but the pick you up in a golf cart or you could use a bike. The room and food was incredible.
Comment from Hotel Management
May 25, 2017 by Aracely, Hotel Management
Dear Christian, First of all thank you for having chosen the Blue Diamond Riviera Maya as your destination for your last vacation. Hope to see you back soon! Best Regards,
4 out of 5
Recommended
for Everyone
by A verified traveler from South Florida

Nice Jungle setting

Posted May 23, 2017
Pros: The tropical jungle setting. The staff
Cons: Hot tubs in the bathroom.
Location: Took the atv adventure with Tulum and cave exploration. I really enjoyed it.
Just got back, I really enjoyed it. The staff is what makes this place really enjoyable. I stayed at one of the rooms with a water view (Not the ocean) with the private roof top deck. The room was really nice my only complaints about the room are: Missing shower glass door. You can tell there was one there before hand. The doors for the balcony are big and very heavy. This would be a concern for elderly. Keep the doors closed as much as possible as bugs will come in. The tub is just outside the bathroom with an open roof. Only bad thing it has no heat or hot water for tub. The restaurant by the pool/ocean was the best. The meals were very good no buffet. I got somewhat upset as being a paying customer to the resort I had to change some of my plans due to a wedding they had going on there. On my second day they took over the pool/ bar area in the evening so only open to them. I tried going to the Ambar restaurant that same evening (which is their fancy restaurant on the premises) only to be told it was closed due to the wedding party having a dinner there until 8pm. They should have had private areas for the wedding party. They finally had areas private for them the next couple of days until the wedding. I did the massage at the spa which was very good. I would visit again. As I said the staff is what made it worth while and the jungle setting was great. Had a monkey come take a pineapple out of my Pina colada. Beautiful birds etc staff goes out of their way to make you happy.
Comment from Hotel Management
May 25, 2017 by Aracely, Hotel Management
Dear Mr. Rodríguez, First of all thank you for having chosen de Blue Diamond Riviera Maya for your last vacation. I am sorry that you had a few issues with the wedding party in house during your stay. Thank you for your comment we will work on this issue. It brings us great pleasure to know that you have enjoyed your stay with us, this is what we work for every day. Best regards,
3 out of 5
by A verified traveler

Nice hotel , far from the beach though.

Posted May 7, 2017
Front desk staff not helpful at all.charged more than we agreed on and what was posted in the brochure for prices on massage.changed to 3 different rooms until gat won that was ok.concierge staff(Gabriel, Salina, Francesca we're great.dining room managers marten, Rosalinda ..excellent.overall all the staff and waiters were great... just the front desk.
Comment from Hotel Management
May 10, 2017 by Aracely, Hotel Management
First of all, thank you for having chosen to spend your last vacation with us here at the Blue Diamond. I am sorry that we were not able to fulfill your expectations and that you felt that the front desk staff was not helpful. Hope that we can host you again. Best regards,
5 out of 5
Recommended
for Couples
by A verified traveler

Best Trip Ever!

Posted Apr 28, 2017
We went for my boyfriend's birthday and everything was absolutely perfect. Staff, food, drinks, atmosphere, just everything you can think of was absolutely available and great. Thank you for making our trip so pleasant and yes we love to eat and drink. They are not kidding when they say all inclusive, especially on the premium alcohol brands as well.
Comment from Hotel Management
Apr 30, 2017 by Aracely, Hotel Management
Buenas Tardes, It is a pleasure to know that you enjoyed your time with us and that we were able to make your boyfriend´s birthday trip what your expected. Hope to be able to host you again in the future. Best Regards,
5 out of 5
Recommended
for Couples
by A verified traveler from New York

Best staff ever in a hotel

Posted Apr 25, 2017
Pros: staff- beach - and the fact that no reservations were needed for restaurants and plenty of room around pool and beach
Cons: nothing
Location: the place was so comfortable that we did not go anywhere
This hotel has a lot going for it - it is beautiful - it has the friendliest most helpful staff ever at a hotel - the food is good - beach is beautiful - never need to make a reservation for anything - plenty of chairs around the pool and beach - very comfortable would go back in a second
Comment from Hotel Management
Apr 27, 2017 by Aracely, Hotel Management
Mr. Rich thank you for choosing the Blue Diamond as the destination for your vacation. It is a pleasure to have been able to bring you our best service! Please come back soon!
4 out of 5
Recommended
for Couples
by A verified traveler from brooklyn, ny

Posted Apr 19, 2017
Pros: The staff went out of their way to be helpful and very friendly. The facilities were very beautiful.
Cons: Cooler air temperature in rooms. Regularly schedule housekeeping in rooms.
This was a birthday trip for myself and my daughter. We wanted a place where we could and enjoy the pool and the beach. Wanted to relax, and did not have to far from our room to enjoy peace and quiet. First trip to Mexico, hope it won't be our last. The staff was very friendly and helpful. The only downside to the hotel was the cleaning. There wasn't a regularly scheduled time. Most places that we've stayed at usually cleaned when we left the room and put the tag on our door for cleaning. Otherwise, our trip was relaxing!
Comment from Hotel Management
Apr 27, 2017 by Aracely, Hotel Management
First of all, thank you for trusting your birthday vacation to the Blue Diamond Riviera Maya. I am glad to hear that you have enjoyed your trip. I am sorry to hear that you had troubles with housekeeping consistency, but thank you for the comment and be assured that we will look into it and make sure no more guests have this type of problem. It would be a pleasure to host you for all your future birthdays! Come again soon.
5 out of 5
Recommended
for Couples
by A verified traveler from Mexico

Beautifull hotel in the woods and on the beach

Posted Apr 16, 2017
Pros: The setting of the rooms, something really different. The surroundings, the food, the service, weel hard to say one by one, a fantastic place.
Cons: Time sharing sell could me more discret.
Location: IN the middle of the jungles, you see wild animals, birds from your room. Playa del Carmen is 15-20 minutes by car.
This place went over my expectations: the food, the room the service. Only place were they give you free cold coconut!!!! Internet is slow in the room and no business center . No buffet, everything is a la carte !!!! I really enjoyed it and will come back. Only bad thing is the push to sell you time sharing.
Comment from Hotel Management
Apr 26, 2017 by Aracely, Hotel Management
Buenas Tardes Cris, First of all thank you for having chosen to spend your vacation time with us here at the Blue Diamond Riviera Maya. It was a pleasure to host you. I am sorry that the internet was not up to par with your expectations but we do the best we can provided our geographical location. As per the loyalty program, we are sorry that you felt aggravated by them and I promise you that next time you are here with us, if you let us know that you do not wish to be approached we will do our best to honor your wishes. Hope to see you again soon!
4 out of 5
Recommended
for Everyone
by A verified traveler from Portland, or

Nice hotel for couples

Posted Apr 13, 2017
We're typically not all-inclusive travelers so this was a new experience. Overall, we enjoyed our stay. We tried a few activities that were offered which were fun, such as: yoga, wine tasting & cocktail making. One staff member Luis, whom we met during our wine tasting, went above and beyond by treating us to a gorgeous fine dining experience at Amber. The restaurants were nice & food was good. We always had a seat near the pool however the beds were limited & we never got a chance to enjoy them. A bike is a must but they did provide shuttle service anytime. I would have preferred a little more night life but it was nice for couples. The down side was the seaweed on the beach and constant workers removing it as well as the restrooms were sometimes not maintained as well as I had hoped.
Comment from Hotel Management
Apr 14, 2017 by Aracely, Hotel Management
Mrs. Diane, First of all I would like to say thank you for having spent your vacation time here with us and furthermore for having taken the time to write a review. It brings the entire staff great pleasure to know that our guests enjoy their time here. I am sorry that the ocean wasn´t cooperating with us during your stay, there´s not much we can do. As per the upkeep of the bathrooms we will work to remedy this issue for our future guests. We look forward to hosting your again.
5 out of 5
Recommended
for Everyone
by A verified traveler from Miami, Fl

Nice relaxing couple retreat

Posted Apr 12, 2017
Close to the beach, excellent service, nice staff. The food was amazing. Breakfast by the beak every morning. Premium liquour. I booked a JR suite but was able to get a free upgrade. From the beginning of our stay we felt welcome.
Comment from Hotel Management
Apr 29, 2017 by Aracely, Hotel Management
Mrs. Lorelle it is wonderful to know that you have enjoyed your time with us. Thank you for having chosen Blue Diamond as your recent vacation destination, we hope to be able to host you again soon.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 11, 2017
Pros: Great food and drinks
Cons: Need more activities daily. Have more live music or some games for people to play. Need to have more food options
Location: Location is nice, but 15 minute can ride from anything.
Had a great time. Nice pools and beach. Room was amazing with great views. Would have liked to have better food options on the breakfast, lunch and dinner menus.
Comment from Hotel Management
Apr 14, 2017 by Aracely, Hotel Management
Thank you for your recent visit to The Blue Diamond Luxury Boutique Hotel. It is wonderful to hear that you have enjoyed your time here with us, as per your comments requesting more food and activity options please be assured we will take these comments into advisory, your feedback is very important in our ability to better our service.