Posted Feb 27, 2017
This place was far from my expectations. We arrived at 8am after flying all night. Went to the beach and had lunch while waiting for room. Room was just OK at best although the bed was good for my back. The next morning the phone started ringing at 7am and wouldn't stop. They wanted us to go spend the usual 90 minutes to sell a time share. We probably spent more than 90 minutes telling them NO. My wife had a 80 minute massage that she enjoyed. 3 other mornings we were woke by lawnmowers, weed eaters, blowers, etc. The maid service was the worst!!! They never replace coffee, sugar, etc. We had to find someone to ask for it daily. They even stole our slippers!! The restaurants were OK, the only thing that ever changes is the dinner menu. We went to town twice so we ate there. Delicious food in town. Café Sophia's is really good!! The showers get water everywhere as does the sink. I would not recommend this place. I have been to this area many times and this is the worst that I have been to.
Comment from Hotel Management
Mar 5, 2017 by Geert Debruyne, Resident Manager, Hotel Management
Hello Caroline and Rick,
Thank you for taking the time to share your comments in regards to your recent stay at the Blue Diamond Luxury Boutique Hotel. I would like to offer my sincerest apologies for all the inconveniences you experienced during your stay.
As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent holiday.
We have taken measures with the according department to ensure that the incident with the early morning phone calls won't be repeated in the future.
Also the time frame for early morning gardening and cleaning has been rescheduled.
Upholding our commitment to provide a memorable experience with exceptional service, we sincerely hope you reconsider to give us a second opportunity in order to better your experience and exceed your expectations.