Ratings based on 180 Verified Reviews

4.5 out of 5
89% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler from New York

Beautiful setting, terrible service

Posted Feb 7, 2017
Pros: Nature. Our room faced a "cenote" with turtles and crocodiles. It was just beautiful. The lobby is also very impressive with a huge palapa.
Cons: Everything about the service. Food was really bad, even though it was all inclusive we opted to go out for dinner twice. Staff was very unfriendly.
Location: Location is good. Close to Playa del Carmen and just 40min from airport. You can visit " cenotes" and Ecoparks.
Went for a 4 day trip to reunite with my sisters. The hotel setting is impressive but the service was really disappointing.
Comment from Hotel Management
Feb 8, 2017 by Blue Diamond , Hotel Management
Good afternoon; Hope you are doing great; thank you so much for the feed back it is very important for us. we hope to have the opportunity to host you in a near future, please do not hesitate to contact us any time, our email is: jrecep.bbdiamond@bluebayresorts.com Warm regards;
5 out of 5
Recommended
for Couples
by A verified traveler from Rochester Hills, MI

Outstanding resort to relax.

Posted Feb 7, 2017
Pros: Very quiet and relaxing. Adults only. Not a typical "mega" resort.
Cons: Eliminate the room service delivery fee.
Blue Diamond is a small resort but quiet and relaxing. Enjoyed the resort so much that we extended our stay by another day and the staff was extremely helpful. Had butler service for all 4 days and they were terrific. Took care of any needs or questions. Bartenders at the pool were fantastic. The staff made us feel like part of their family. Definitely would go back again.
2 out of 5
by A verified traveler from Mexico City

Terrible service. Terrible staff. Terrible food

Posted Feb 6, 2017
Terrible staff attitude. Terrible food. Terrible service. Spa and gym close at 7:00 even in high season. Asked for repairing air condirioning never happened.
5 out of 5
Recommended
for Everyone
by A verified traveler from Texas

Lovely boutique hotel on the beach

Posted Feb 5, 2017
Celebrated our 40th anniversary at this lovely boutique hotel. Upon arrival we were welcomed with a delicious beverage and warm greetings. The staff was very attentive throughout our stay. Although we chose to walk to some of our our activities, we loved having the bicycles available for a quick ride. The grounds are beautiful and the staff works hard daily to maintain the gardens and life on the beach. Very nice menus to choose from whether you're feeling casual or elegant and the food was excellent. The only reason for 4 stars on room comfort was the room temperature was very chiily and we could not get it regulated. Otherwise the room and bath was lovely. Thanks to everyone for all of the extra touches and making our anniversary stay so very special.
Comment from Hotel Management
Feb 7, 2017 by Blue Diamond , Hotel Management
Thank you so much for your feed back it is very important for us, please do not hesitate to contact us at jrece.bbdiamond@bluebayresorts.com, we hope to welcome you really soon
5 out of 5
Recommended
for Couples
by A verified traveler from Denver, Colorado

Beautiful Small Exclusive Hotel

Posted Feb 1, 2017
Pros: The staff was outstanding. We were constantly greeted with genuine smiles and friendly offers to assist. Looked like a happy place to work.
Cons: There was no place to dance during the evening dinner music. That would be a nice addition.
Location: We did not leave the property except to visit Xceret one day and walks along the beach. Very content to stay on property.
Beautiful small hotel on Rivera Maya. Design is such that the lobby is approximately 2km from the beach and there is no vehicular traffic. Everything is brought in on bicycles or electric golf carts, therefore it is very quiet and peaceful. The suites are spread out over the 2km on beautiful, lush and tropical grounds. Resort is carved out of the Mayan jungle so keeping all the white buildings clean is a difficult job but they try hard. The rooms are spacious, very clean and everything works, including the toilets, showers and electrical outlets of which there are many (110Volts). Very nice walk-in closets. Basic bicycles are available but we found walking to be easy and enjoyable and a golf cart ride was always quickly available when we did not feel like walking. Security is very good at the entrance and we felt safe no matter the time of day or night. The food is excellent and plentiful with three restaurants. You need only give them your room number to order anything. Lots of bars also. Ambar is outstanding and very beautiful, and Aquamarina is much prettier than the pictures suggest. Drinks are unlimited and the house wines are very acceptable. We really enjoyed drinks and lunch while relaxing on the beach. Jose Gabriel seemed to go out of his way to make our experience on the beach pleasant and special. There was also nightly dinner music which we enjoyed. Tips are not expected but gratefully received.
Comment from Hotel Management
Feb 7, 2017 by Blue Diamond , Hotel Management
Thank you so much for your feed back it is very important for us, please do not hesitate to contact us at jrece.bbdiamond@bluebayresorts.com, we hope to welcome you really soon
5 out of 5
Recommended
for Everyone
by A verified traveler from New York, NY

5 days in Paradise

Posted Jan 29, 2017
Cons: Bicycles: we asked for bicycles, signed "release" paper, but never received them.
Great experience, looking forward to coming back as soon as possible
Comment from Hotel Management
Feb 8, 2017 by Blue Diamond , Hotel Management
Good afternoon; Hope you are doing great; thank you so much for the feed back it is very important for us. we hope to have the opportunity to host you in a near future, please do not hesitate to contact us any time, our email is: jrecep.bbdiamond@bluebayresorts.com Warm regards;
5 out of 5
Recommended
for Everyone
by A verified traveler from Boulder Colorado

EXCELLENT!! I have never once written a review...

Posted Jan 26, 2017
I have never once written a review, but BD Luxury Boutique hotel was so fabulous, I have to let everyone know. I have stayed at about a half-dozen, 4-5 star, all-inclusive, adults-only hotels (Secrets Maroma, Valentin Imperial Maya, Excellence Riviera Cancun, Secrets Silversand - they were all great but I never desired to go back to any) and multiple Four Seasons and Ritz-Carlton hotels. This is the most fantastic hotel I've stayed at in Mexico. No, this is not a Four Seasons or Ritz, but it is the best all-inclusive hotel that exists. The photos and description don't even remotely do the hotel justice. The grounds: - the cenotes and grounds are beyond stunning and so different than the typical Mexico hotel Service: - just phenomenal. - but you should definitely tip. we brought about $200 and that was enough for us to be treated like royalty for a week Rooms: - definitely upgrade to the Palifitos - right on a cenote and you get a private butler that will literally make ANYTHING happen Beach: - one of the most beautiful I've ever seen! - our beach was SO MUCH nicer than the hotels next door. I have no idea why it is or how they do it. Food: - literally the best all inclusive food that exists - we compared it to the best 5-star restaurant Spa: - amazing saunas, hot tubs, steam rooms, "experience" shower - definitely check it out - best massages we've ever had Folks complained about time share talks, but that wasn't our experience at all. We will be back again!!
Comment from Hotel Management
Feb 7, 2017 by Blue Diamond , Hotel Management
Thank you so much for your feed back it is very important for us, please do not hesitate to contact us at jrece.bbdiamond@bluebayresorts.com, we hope to welcome you really soon
5 out of 5
Recommended
for Couples
by A verified traveler from New York, NY

Great Getaway

Posted Jan 24, 2017
Pros: Food and service were excellent.
Location: Only a 10 minute cab ride to downtown Playa.
Blue Diamond is beautiful, clean, and quiet. The food is very good and the service is exceptional.
Comment from Hotel Management
Feb 7, 2017 by Blue Diamond , Hotel Management
Thank you so much for your feed back it is very important for us, please do not hesitate to contact us at jrece.bbdiamond@bluebayresorts.com, we hope to welcome you really soon
4 out of 5
Recommended
for Couples
by A verified traveler from NYC

Good but needs some finer touches.

Posted Jan 6, 2017
Pros: The pool suite is gorgeous and the beach is nice.
Cons: I almost left before even checking in because of how depressing the lobby was. On Jan 6 they were still playing Christmas songs. Food sub par.
Location: Its in between Mayakoba and Playa del Carmen. Lots of wildlife on property and ~25 min from downtown by cab.
This hotel was beautiful and comparable to others in much higher hotel classes. The rooms were immaculate. However I found the staff unhelpful and at times annoying. The butter which came with the room, for example, answered the phone to help with my needs about 1/10 times. Rooms service took over an hour. And the desk was unable to provide necessities (ex, condoms) at 1 AM because it was "too late."
Comment from Hotel Management
Feb 7, 2017 by Blue Diamond , Hotel Management
Thank you so much for your feed back it is very important for us, please do not hesitate to contact us at jrece.bbdiamond@bluebayresorts.com we hope to have the oportunity to host you once again
5 out of 5
Recommended
for Everyone
by A verified traveler from new york

One of the best

Posted Dec 31, 2016
Excellent experience will go to this place again supper staff, food is excellent, amenities 5star
Comment from Hotel Management
Feb 7, 2017 by Blue Diamond , Hotel Management
Thank you so much for your feed back it is very important for us, please do not hesitate to contact us at jrece.bbdiamond@bluebayresorts.com