Ratings based on 263 Verified Reviews

4.4 out of 5
88% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Couples
by A verified traveler from New York

Best staff ever in a hotel

Posted Apr 25, 2017
Pros: staff- beach - and the fact that no reservations were needed for restaurants and plenty of room around pool and beach
Cons: nothing
Location: the place was so comfortable that we did not go anywhere
This hotel has a lot going for it - it is beautiful - it has the friendliest most helpful staff ever at a hotel - the food is good - beach is beautiful - never need to make a reservation for anything - plenty of chairs around the pool and beach - very comfortable would go back in a second
Comment from Hotel Management
Apr 27, 2017 by Aracely, Hotel Management
Mr. Rich thank you for choosing the Blue Diamond as the destination for your vacation. It is a pleasure to have been able to bring you our best service! Please come back soon!
4 out of 5
Recommended
for Couples
by A verified traveler from brooklyn, ny

Posted Apr 19, 2017
Pros: The staff went out of their way to be helpful and very friendly. The facilities were very beautiful.
Cons: Cooler air temperature in rooms. Regularly schedule housekeeping in rooms.
This was a birthday trip for myself and my daughter. We wanted a place where we could and enjoy the pool and the beach. Wanted to relax, and did not have to far from our room to enjoy peace and quiet. First trip to Mexico, hope it won't be our last. The staff was very friendly and helpful. The only downside to the hotel was the cleaning. There wasn't a regularly scheduled time. Most places that we've stayed at usually cleaned when we left the room and put the tag on our door for cleaning. Otherwise, our trip was relaxing!
Comment from Hotel Management
Apr 27, 2017 by Aracely, Hotel Management
First of all, thank you for trusting your birthday vacation to the Blue Diamond Riviera Maya. I am glad to hear that you have enjoyed your trip. I am sorry to hear that you had troubles with housekeeping consistency, but thank you for the comment and be assured that we will look into it and make sure no more guests have this type of problem. It would be a pleasure to host you for all your future birthdays! Come again soon.
5 out of 5
Recommended
for Couples
by A verified traveler from Mexico

Beautifull hotel in the woods and on the beach

Posted Apr 16, 2017
Pros: The setting of the rooms, something really different. The surroundings, the food, the service, weel hard to say one by one, a fantastic place.
Cons: Time sharing sell could me more discret.
Location: IN the middle of the jungles, you see wild animals, birds from your room. Playa del Carmen is 15-20 minutes by car.
This place went over my expectations: the food, the room the service. Only place were they give you free cold coconut!!!! Internet is slow in the room and no business center . No buffet, everything is a la carte !!!! I really enjoyed it and will come back. Only bad thing is the push to sell you time sharing.
Comment from Hotel Management
Apr 26, 2017 by Aracely, Hotel Management
Buenas Tardes Cris, First of all thank you for having chosen to spend your vacation time with us here at the Blue Diamond Riviera Maya. It was a pleasure to host you. I am sorry that the internet was not up to par with your expectations but we do the best we can provided our geographical location. As per the loyalty program, we are sorry that you felt aggravated by them and I promise you that next time you are here with us, if you let us know that you do not wish to be approached we will do our best to honor your wishes. Hope to see you again soon!
4 out of 5
Recommended
for Everyone
by A verified traveler from Portland, or

Nice hotel for couples

Posted Apr 13, 2017
We're typically not all-inclusive travelers so this was a new experience. Overall, we enjoyed our stay. We tried a few activities that were offered which were fun, such as: yoga, wine tasting & cocktail making. One staff member Luis, whom we met during our wine tasting, went above and beyond by treating us to a gorgeous fine dining experience at Amber. The restaurants were nice & food was good. We always had a seat near the pool however the beds were limited & we never got a chance to enjoy them. A bike is a must but they did provide shuttle service anytime. I would have preferred a little more night life but it was nice for couples. The down side was the seaweed on the beach and constant workers removing it as well as the restrooms were sometimes not maintained as well as I had hoped.
Comment from Hotel Management
Apr 14, 2017 by Aracely, Hotel Management
Mrs. Diane, First of all I would like to say thank you for having spent your vacation time here with us and furthermore for having taken the time to write a review. It brings the entire staff great pleasure to know that our guests enjoy their time here. I am sorry that the ocean wasn´t cooperating with us during your stay, there´s not much we can do. As per the upkeep of the bathrooms we will work to remedy this issue for our future guests. We look forward to hosting your again.
5 out of 5
Recommended
for Everyone
by A verified traveler from Miami, Fl

Nice relaxing couple retreat

Posted Apr 12, 2017
Close to the beach, excellent service, nice staff. The food was amazing. Breakfast by the beak every morning. Premium liquour. I booked a JR suite but was able to get a free upgrade. From the beginning of our stay we felt welcome.
Comment from Hotel Management
Apr 14, 2017 by Aracely, Hotel Management
Mrs. Lorelle it is wonderful to know that you have enjoyed your time with us. Thank you for having chosen Blue Diamond as your recent vacation destination, we hope to be able to host you again soon.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 11, 2017
Pros: Great food and drinks
Cons: Need more activities daily. Have more live music or some games for people to play. Need to have more food options
Location: Location is nice, but 15 minute can ride from anything.
Had a great time. Nice pools and beach. Room was amazing with great views. Would have liked to have better food options on the breakfast, lunch and dinner menus.
Comment from Hotel Management
Apr 14, 2017 by Aracely, Hotel Management
Thank you for your recent visit to The Blue Diamond Luxury Boutique Hotel. It is wonderful to hear that you have enjoyed your time here with us, as per your comments requesting more food and activity options please be assured we will take these comments into advisory, your feedback is very important in our ability to better our service.
5 out of 5
Recommended
for Everyone
by A verified traveler from madison, wi

Excellent resort

Posted Apr 1, 2017
Wonderful vacation. Only complaint is we would have liked one more restaurant. Or have the menu change daily.
Comment from Hotel Management
Apr 8, 2017 by Aracely, Hotel Management
Mrs. Tanya, Thank you for visiting the Blue Diamond Riviera Maya. I glad to see you enjoyed your time with us. As per the variety in the restaurants, we will take your comments into consideration and relay them to our head chef.
4 out of 5
Recommended
for Couples
by A verified traveler from Toronto

Great

Posted Mar 16, 2017
Location: Loved the resort, but will not go back to the Riviera Maya area just because of the seaweed.
We booked the Palafitos, and it was great to be near the pool/beach/Aguamarina area. Staff are generally great. Food was very good. I can eat my weight in their guac & chips.
Comment from Hotel Management
Mar 19, 2017 by Director Residente, Hotel Management
Dear guest, Dear guest, First of all may we thank you for having chosen our resort out of the myriad of resorts available and for taking the time to share your comments on your recent stay at the Blue Diamond Luxury Boutique Hotel. We are very happy to read that you enjoyed your stay with us, acknowledging our excellence en service and food. Unfortunately, due to a recent storm, a lot of seaweed washed up on our shores. I inform you that we've been cleaning intensively to remove all seaweed, so I can assure you that we regained our picture perfect Caribbean beach. We sincerely hope you reconsider us to visit again. Sincerely Geert Debruyne Resident Manager
5 out of 5
Recommended
for Couples
by A verified traveler

Intimate setting, quiet getaway

Posted Mar 15, 2017
Cons: A cold pool in the spa would be nice. We struggled with the tipping culture. It's described as optional but not clear what would be reasonable to do
Beautiful resort with excellent amenities. The venues are quite spread out so not good if you have trouble getting around or want to always be in the action. The beach is where most of the action is located. There are still many places to sit along the beach and it's busy but never felt crowded given the small number of guests that are there. The food venues are excellent and there is a good variety to choose from. Not always gourmet but a big step up from the usual offerings for an all inclusive. The staff are all very accommodating and helpful.
Comment from Hotel Management
Mar 19, 2017 by GEERT DEBRUYNE, Hotel Management
Dear Guest, We sincerely appreciate the time and effort you put into writing and forwarding us your comments with regards to your holiday here with us. I am glad to know that your overall experience was enjoyable, highlighted by the service we offered. All forms of feedback are appreciated, as it helps us maintain constant improvement in our efforts in order to achieve every guest's complete satisfaction. We will be more than happy to be your hosts once again, please be sure to contact us for any pre-arrival assistance you may need. Sincerely, Geert Debruyne Resident Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Wonderful staff excellent food

Posted Mar 4, 2017
We had a lot of fun with the staff. They catered to our needs. Enjoyed the privacy, wildlife and food
Comment from Hotel Management
Mar 5, 2017 by Geert Debruyne, Resident Manager, Hotel Management
Dear Valued Guest, On behalf of the entire Blue Diamond staff we would like to thank you for posting your excellent comments and for your preference in our hotel as your destination for your last vacation. We will be more than honored to receive you for another great stay at the Blue Diamond Luxury Boutique Hotel. Kind regards,