Ratings based on 277 Verified Reviews

4.4 out of 5
88% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Orlando,FL

A must experience.

Posted Jun 9, 2017
I had planned a surprise getaway for my girlfriend and I. We both needed to unwind and get away. This resort was like hitting a grand slam homerun in the bottom of the 9th of the World Series for the win. Do I need to say anymore? The staff was amazing and very attentive. The food was great at all 3 restaurants. The property is small and not very busy. But that's the beauty in it. Great place to disconnect and relax. It's extremely quiet and peaceful. Recommendations: try the temazcal it's a amazing experience. Be sure to pack sunscreen and bug spray.
Comment from Hotel Management
Jun 16, 2017 by Gabriella Cangiano Room Division Manager, Hotel Management
Dear Mr. Darren, first of all I would like to thank you for sharing your comments regarding your recent stay at Blue Diamond Luxury Boutique Hotel. It's a pleasure to know that you have enjoyed your stay with us , that the staff has been very attentive, that you liked our restaurants and that you have enjoyed our activities. We hope that you will come back to visit us again in the near future, it would be always a pleasure to host you! Kind Regards, Gabriella Cangiano Room Division Manager Blue Diamond Luxury Boutique Hotel
5 out of 5
Recommended
for Everyone
by A verified traveler from Maryland

Amazing Vacation!

Posted Jun 7, 2017
Pros: Boutique style, staff, food and drinks
Cons: The beds were a little uncomfortable because they were too firm.
Location: The location is great and is easy access to get to all other activities.
This resort is top notch. Everything about it was great from the time we arrived to the time we departed. The staff was absolutely wonderful and catered to our individual needs. The rooms are awesome and the view was beautiful. I was pleasantly surprised of how amazing the food was. It was nice to get actual meals that were not from a buffet.
Comment from Hotel Management
Jun 7, 2017 by Room Division Manager, Hotel Management
Thank you for sharing your review regarding your recent stay at Blue Diamond Luxury Boutique Hotel, It' s a pleasure to know that you have enjoyed your stay with us. Kind Regards, Gabriella Cangiano Room Division Manager Blue Diamond Luxury Boutique Hotel
5 out of 5
Recommended
for Everyone
by A verified traveler from Vancouver Island, Canada

Beach and jungle private and exclusive

Posted Jun 5, 2017
Blue Diamond is a unique resort setup around lagoons, cenote and mangroves with a beautiful sandy beachfront and all you'd expect from a five star plus. The staff are fantastic, kind, thoughtful and anticipate perfectly what you didn't even know would make things even more relaxing. The food is masterful!
Comment from Hotel Management
Jun 7, 2017 by Room Division Manager, Hotel Management
Thank you for sharing your comments, it's great to know that you enjoyed your stay at Blue Diamond Luxury Boutique Hotel and that you liked our food and the staff service. Kind Regards, Gabriella Cangiano Room Division Manager Blue Diamond Luxury Boutique Hotel
5 out of 5
Recommended
for Everyone
by A verified traveler from kansas

Unique Jungle Resort

Posted Jun 5, 2017
Beautiful resort located in the jungle about a mile from the beach with transportation provided. Excellent service and gourmet cuisines. Very relaxing environment.
Comment from Hotel Management
Jun 7, 2017 by Room Division Manager, Hotel Management
thank you for sharing your comments regarding your stay at Blue Diamond Luxury Boutique Hotel, it's great to know that you had a nice stay with us. Kind Regards, Gabriella Cangiano Room Division Manager Blue Diamond Luxury Boutique Hotel
5 out of 5
Recommended
for Everyone
by A verified traveler from South Dakota

Great Hotel

Posted May 24, 2017
Great place to stay amazing staff and beach. Kind of a long walk to the beach from the hotel room but the pick you up in a golf cart or you could use a bike. The room and food was incredible.
Comment from Hotel Management
May 25, 2017 by Aracely, Hotel Management
Dear Christian, First of all thank you for having chosen the Blue Diamond Riviera Maya as your destination for your last vacation. Hope to see you back soon! Best Regards,
4 out of 5
Recommended
for Everyone
by A verified traveler from South Florida

Nice Jungle setting

Posted May 23, 2017
Pros: The tropical jungle setting. The staff
Cons: Hot tubs in the bathroom.
Location: Took the atv adventure with Tulum and cave exploration. I really enjoyed it.
Just got back, I really enjoyed it. The staff is what makes this place really enjoyable. I stayed at one of the rooms with a water view (Not the ocean) with the private roof top deck. The room was really nice my only complaints about the room are: Missing shower glass door. You can tell there was one there before hand. The doors for the balcony are big and very heavy. This would be a concern for elderly. Keep the doors closed as much as possible as bugs will come in. The tub is just outside the bathroom with an open roof. Only bad thing it has no heat or hot water for tub. The restaurant by the pool/ocean was the best. The meals were very good no buffet. I got somewhat upset as being a paying customer to the resort I had to change some of my plans due to a wedding they had going on there. On my second day they took over the pool/ bar area in the evening so only open to them. I tried going to the Ambar restaurant that same evening (which is their fancy restaurant on the premises) only to be told it was closed due to the wedding party having a dinner there until 8pm. They should have had private areas for the wedding party. They finally had areas private for them the next couple of days until the wedding. I did the massage at the spa which was very good. I would visit again. As I said the staff is what made it worth while and the jungle setting was great. Had a monkey come take a pineapple out of my Pina colada. Beautiful birds etc staff goes out of their way to make you happy.
Comment from Hotel Management
May 25, 2017 by Aracely, Hotel Management
Dear Mr. Rodríguez, First of all thank you for having chosen de Blue Diamond Riviera Maya for your last vacation. I am sorry that you had a few issues with the wedding party in house during your stay. Thank you for your comment we will work on this issue. It brings us great pleasure to know that you have enjoyed your stay with us, this is what we work for every day. Best regards,
3 out of 5
by A verified traveler

Nice hotel , far from the beach though.

Posted May 7, 2017
Front desk staff not helpful at all.charged more than we agreed on and what was posted in the brochure for prices on massage.changed to 3 different rooms until gat won that was ok.concierge staff(Gabriel, Salina, Francesca we're great.dining room managers marten, Rosalinda ..excellent.overall all the staff and waiters were great... just the front desk.
Comment from Hotel Management
May 10, 2017 by Aracely, Hotel Management
First of all, thank you for having chosen to spend your last vacation with us here at the Blue Diamond. I am sorry that we were not able to fulfill your expectations and that you felt that the front desk staff was not helpful. Hope that we can host you again. Best regards,
5 out of 5
Recommended
for Couples
by A verified traveler

Best Trip Ever!

Posted Apr 28, 2017
We went for my boyfriend's birthday and everything was absolutely perfect. Staff, food, drinks, atmosphere, just everything you can think of was absolutely available and great. Thank you for making our trip so pleasant and yes we love to eat and drink. They are not kidding when they say all inclusive, especially on the premium alcohol brands as well.
Comment from Hotel Management
Apr 30, 2017 by Aracely, Hotel Management
Buenas Tardes, It is a pleasure to know that you enjoyed your time with us and that we were able to make your boyfriend´s birthday trip what your expected. Hope to be able to host you again in the future. Best Regards,
5 out of 5
Recommended
for Couples
by A verified traveler from New York

Best staff ever in a hotel

Posted Apr 25, 2017
Pros: staff- beach - and the fact that no reservations were needed for restaurants and plenty of room around pool and beach
Cons: nothing
Location: the place was so comfortable that we did not go anywhere
This hotel has a lot going for it - it is beautiful - it has the friendliest most helpful staff ever at a hotel - the food is good - beach is beautiful - never need to make a reservation for anything - plenty of chairs around the pool and beach - very comfortable would go back in a second
Comment from Hotel Management
Apr 27, 2017 by Aracely, Hotel Management
Mr. Rich thank you for choosing the Blue Diamond as the destination for your vacation. It is a pleasure to have been able to bring you our best service! Please come back soon!
4 out of 5
Recommended
for Couples
by A verified traveler from brooklyn, ny

Posted Apr 19, 2017
Pros: The staff went out of their way to be helpful and very friendly. The facilities were very beautiful.
Cons: Cooler air temperature in rooms. Regularly schedule housekeeping in rooms.
This was a birthday trip for myself and my daughter. We wanted a place where we could and enjoy the pool and the beach. Wanted to relax, and did not have to far from our room to enjoy peace and quiet. First trip to Mexico, hope it won't be our last. The staff was very friendly and helpful. The only downside to the hotel was the cleaning. There wasn't a regularly scheduled time. Most places that we've stayed at usually cleaned when we left the room and put the tag on our door for cleaning. Otherwise, our trip was relaxing!
Comment from Hotel Management
Apr 27, 2017 by Aracely, Hotel Management
First of all, thank you for trusting your birthday vacation to the Blue Diamond Riviera Maya. I am glad to hear that you have enjoyed your trip. I am sorry to hear that you had troubles with housekeeping consistency, but thank you for the comment and be assured that we will look into it and make sure no more guests have this type of problem. It would be a pleasure to host you for all your future birthdays! Come again soon.