Ratings based on 575 Verified Reviews

4.2 out of 5
86% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from oregon

Beautiful beach and great drinks

Posted Jan 15, 2017
The hotel itself was beautiful and not too large to get around conveniently. The liquor quality is also a plus compared to other all inclusives we have stayed at and the beach was beyond gorgeous, however BEWARE!! DO NOT book any activities through the hotel. I made the mistake of booking an excursion through the "Expedia agent Alejandro" that works out of the hotel and it was a scam. Save yourself time, money and peace of mind and book any excursion yourself online.
Comment from Hotel Management
Jan 18, 2017 by Catalonia Playa Maroma, Hotel Management
Dear Guest. Thank you for your nice remarks about our Resort. We are sorry for your dissatisfaction with the external agencies. We have shared your comments with the department involved. We look forward welcoming you again soon. Best Regards.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 7, 2017
We stayed at the Catalonia Playa Maroma in December 2015 for 2 weeks over Christmas and New Year's and we absolutely loved it, so we returned again this year for the same 2 weeks. I have to say that this hotel is amazing! Our stay was even better this year. The location, the staff, the food, the accommodations and the entertainment are all top notch. The animation team is superb - especially Silvia. We love this hotel and are planning to come back again - it is our home away from home. Thanks to everyone!
Comment from Hotel Management
Jan 18, 2017 by Catalonia Playa Maroma, Hotel Management
Dear Guest. What a beautifully written review! We are so happy to know that you appreciated all the aspects of your stay. We are thrilled to know that you were impressed with our staff's friendly and courteous service! Be assured that your presence at our resort has left a warm impression on them, and they are motivated by your excellent comments and details. We hope that you will visit us soon again. Best Regards
4 out of 5
Recommended
for Everyone
by A verified traveler from melbourne australia

One of the best beaches! Great location

Posted Jan 6, 2017
One of the best beaches! Great location With jungle feel. Staff are ok... not jumping out to help you but ok. Rooms are great and clean. Food is ok too... not 5 star but good all round. Will stay there again and recommend to stay there.
5 out of 5
Recommended
for Everyone
by A verified traveler from Washington, DC

Nice beach and excellent staffs

Posted Dec 28, 2016
Pros: Personnel, beach, Natural juices, Yoga, Pilates, ABS
Cons: Massage services. There are very expensive and should be offer on the Privilege package
Location: I stayed at Catalonia only
Nice beach and excellent staffs at Terrace and Pajarito restaurant.
Comment from Hotel Management
Jan 2, 2017 by Catalonia Playa Maroma, Hotel Management
Dear Susa. Thank you for choose us for your vacation. We are glad you enjoyed our staff and activities at the beautiful beach. We highly value your observations regarding our services. We look forward to welcoming you back soon. Regards. General Manager.
4 out of 5
Recommended
for Everyone
by A verified traveler from Austin, TX

Great beach and location.

Posted Dec 26, 2016
Cons: Food is the weak point. Restaurants meals are very disappointed (even the kids didn't eat the burgers ...). Buffet is limited to average food.
Rooms, amenities and great beach without rocks. Low meal and food quality. No food service on the beach.
Comment from Hotel Management
Jan 2, 2017 by Catalonia Playa Maroma, Hotel Management
Dear Guest. Thank you for your feedback. We are sorry for not exceeded your expectations about the food. We appreciate the nice remarks to the beautiful beach and amenities. We highly value your observations regarding our services, as we believe that they are key to the continuing process of improvement. We hope you will host with us again. Regards. General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 22, 2016
Nice beach. Good stuff. Upgraded room, good food and drinks.
Comment from Hotel Management
Jan 2, 2017 by Catalonia Playa Maroma, Hotel Management
Dear Guest. Thank you for rating us, we are glad you were pleased with our resort. We hope you will back soon. Best Regards. General Manager.
5 out of 5
Recommended
for Everyone
by A verified traveler from Wheaton, IL

Beach vacation with amazing beach and staff.

Posted Dec 5, 2016
Pros: Beach and grounds.
Cons: More staff to help during busy time at buffet.
Location: If you want to snorkel, they have place right by the pool.Staff is great and only $ 45.00 for 60 min. Please try, they are great.
My husband, son and I stayed for 6 nights from Chicago. Place looks amazing. Coati, very cute animals with lots of green color. Front desk upgraded us to privilege with out extra cost. Room was very nice and clean with updated bathroom. Bed was a little hard and noise but it was ok. We had cleaning people coming to our room twice. In am and in pm. Always beer and soft drinks in refrigerator. Buffet was very good with very tasty stuff, however at busy times we had hard time getting clean table and we all had to wait until waiter would bring fresh water, vine or coffee. Tequila bar in the lobby 24/7 you could serve yourself as many shorts as you want.Waiter Lucia and Martha was very nice and helpful. Bar the beach, if you are looking for a great bartenders: Nazario and Arturo make amazing drinks but make sure you will tip them. Beach is great, sand is white with warm water. If you are traveling with smaller children 4 year old and older they have kids club, only PROBLEM is very LIMITED HOURS from 9.30 to 12.45 and 3.15 to 5.00 pm. We did snorkeling trip adults only, we needed to get baby sitter for couple ours to cover. $ 10.00 per hour/one child. Teachers Jennifer and Jessica were amazing, so nice and loving. Night entertainment was good, every night for children kids disco at 8.30 pn, and family show. Overall it was great place to stay with very friendly staff and great grounds. Please don't forget to tip them because they do not make much and staff really work hard.
Comment from Hotel Management
Dec 31, 2016 by Catalonia Playa Maroma, Hotel Management
Dear Daisy. What a beautifully written review. Your enthusiasm is contagious, and we are so happy to know that you appreciated all the aspects of your stay. Thank you for your nice remarks about restaurants and bars, the facilities and kids club staff. We highly value our guest’s opinions and care deeply for their satisfaction. One more time, thank you for a marvelous review. We are overjoyed knowing that you fully enjoyed our beautiful resort. Regards. General Manager.
4 out of 5
Recommended
for Everyone
by A verified traveler from US

Good hotel. Beautiful beach.

Posted Dec 1, 2016
Food and drinks are average but everything else is wonderful.
Comment from Hotel Management
Dec 6, 2016 by General Manager, Hotel Management
Dear Guest, Thank you for taking the time to post your feedback about your vacation at our Resort. We definitely hope you will decide to visit us again in the future; it will be our pleasure to welcome and pamper you once again! Best Regards
4 out of 5
Recommended
for Everyone
by A verified traveler from Colorado

Beautiful beach and pool

Posted Nov 22, 2016
Cons: It would be nice if they had more snacks available through out the day, closer to the rooms, pool and beach. It's a very long walk to front of resort
Location: This is by far the most beautiful beach, sand and water in the area.
This is a beautiful resort. Beautiful walkway from front of resort to rooms and onto the pool and beach. However it's a very long walk to the front lobby from the rooms if you need anything, although it's very relaxing and zen like. Rooms and bathroom very nice, we were in the VIP rooms. Very nice shower and shower heads. The staff is amazing, so friendly and so accommodating. They seem to remember what each person wants. Food is pretty good, presentation at the restaurants is very nice, some of the meats were a bit tough though. The buffet is good, lots of items to choose from and different theme nights. We didn't do much but lay around and relax, but the staff always had fun games, exercising etc going on that you could join in.
Comment from Hotel Management
Dec 6, 2016 by General Manager, Hotel Management
Dear Debbie, Thank you for your review and for staying at Catalonia. We are very grateful to hear that you had a nice experience with us and that you enjoyed the services and facilities. We'll be waiting for you for your next trip, it will be our pleasure to welcome and pamper you once again. Best Regards
5 out of 5
Recommended
for Everyone
by A verified traveler from US

Amazing and friendly staff, beach and resort

Posted Nov 21, 2016
Pros: The cleanliness, food, everything
Cons: Be more clear and precise about the sales pitch they tried to get you when you arrive.
Location: Go to Xel-Ha , Tulum, and Tchitchen Itza. You will not be sorry ! :)
This resort took our breath away. It was such a magical little place tucked away in Playa Del Carmen. We will go back there one day.
Comment from Hotel Management
Dec 6, 2016 by General Manager, Hotel Management
Dear Nadezhda, Thank you for taking the time to post your feedback about your vacation at our Resort. It is nice to know that you had a nice trip and that you enjoyed our facilities and services. We definitely hope you will decide to visit us again in the future; it will be our pleasure to welcome and pamper you once again! Best Regards