Ratings based on 867 Verified Reviews

4.2 out of 5
86% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Buffalo NY

Love this place

Posted Mar 24, 2017
Pros: The layout is very nice. Even tho most rooms are not beachfront, the walk to the beach is beautiful
Cons: Snacks in the rooms along with the stocked mini bar would be nice.
Location: Location about 30 minutes from airport. Playa del Carmen is close by and lots of shops and restaurants to try
This is a great place to escape it all. Friendly staff and great drinks. Rooms are very nice and updated. Beach is very nice, soft sand and plenty of sunshine! Always something to do if you care to. Activities abound. Or you can just laze about on the beach or by the pool. We have been there 3 times and would go back again. And if you love wildlife, the Coatimundi's and Agouti's are adorable!
2 out of 5
by A verified traveler

Posted Mar 24, 2017
Not worth the money no one is there to help you. No one is paying attention to your needs
5 out of 5
Recommended
for Everyone
by A verified traveler from nashville, tn

Love the location & hotel amenities.

Posted Mar 23, 2017
It was our 2nd time. We love the beautiful beach. The restaurants are all amazing, and the staff are incredible.
5 out of 5
Recommended
for Everyone
by A verified traveler from chicago

Amazing staff and fun time at the hotel

Posted Mar 23, 2017
Great staff, not one complaint. So nice and helpful. Received free upgrade to the privileged and was very pleased about that. Everyone very friendly and fun. Food was great, bartenders awesome and beach beautiful!
5 out of 5
Recommended
for Everyone
by A verified traveler from Boston, MA

Beautiful hotel right on the beach

Posted Mar 22, 2017
Gorgeous place to stay, food was amazing especially the Mexican restaurant. The staff was always a pleasure to see and extremely accommodating!
Comment from Hotel Management
Mar 23, 2017 by Catalonia Playa Maroma, Hotel Management
Dear Leigh Thank you for your comments; we are thrilled to know that you had an amazing stay. This kind of comments makes us feel so lucky and provide us such a wonderful feeling of how fortunate we are to be in a business where we can build memories that will be long lasting for our guests. Thank you a lot for recommending us. We'll be waiting for your return. Best Regards.
5 out of 5
Recommended
for Couples
by A verified traveler

Posted Mar 22, 2017
Excellent trip and phenomenal all inclusive resort for the price!! I am typically skeptical of paying in advance for the upgrades to all-inclusive as most have been disappointment. Fortunately, we were lucky to get upgraded to the Privileged package. Knowing now what it is I would have paid for it up front. The Terrace restaurant (tapas) had some of the best food I have had in a long time even for a very tough judgement of food as I am! We also were allowed to go to each of the three specialty restaurants once while we were there. Ironically enough the the Spanish one was a little less impressive than the rest. For the resort, it was perfect for us. Plenty of space, not overly crowded, and the rooms were all secluded back in the "jungle" of the resort making it feel very private even around another 20 rooms. Overall I would absolutely recommend this to anyone looking for a quiet, relaxing, and a foodie!
Comment from Hotel Management
Mar 23, 2017 by Catalonia Playa Maroma, Hotel Management
Dear Guest. Thank you for your feedback. We are so glad you enjoyed every aspect of your stay. Thank you for your nice remarks about the facilities, restaurants and friendly staff. We highly value your observations regarding our services, as we believe that they are the key to the continuing process of improvement. Thank you a lot for recommending us. We'll be waiting for your return. Best Regards.
4 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles

Close to beach, Friendly Staff, Great show night

Posted Mar 21, 2017
Pros: Great food all inclusive
Cons: Room
Location: Private beach
Hotel has private beach, friendly staff and each night has different show at 9:30 . also has disco from 11 PM to 2 AM. Food was awesome and delicious. 3 different restaurant (Italian, Mexican and steak house) my favorite was Italian. far from main road (2 miles) and you need have car or call taxi at lobby.
Comment from Hotel Management
Mar 23, 2017 by Catalonia Playa Maroma, Hotel Management
Dear Shawn It is nice to know that you had a spectacular trip and that you enjoyed our facilities and services. The best compliment that our team can get is your recommendation, be assured that we will share with them your kind comments. We definitely hope you will decide to visit us again in the future; it will be our pleasure to welcome and pamper you once again! Best Regards
5 out of 5
Recommended
for Everyone
by A verified traveler from Fort Worth, TX

Paradise

Posted Mar 20, 2017
Pros: Staff were extremely friendly. The resort itself attracted a lot of couples or families, so it didn't have any obnoxious "Spring Break" party vibe.
What a lovely experience we had. Beautiful soft, white sand beach just a short walk from the hotel room. Lots of chairs for sitting, beds for laying, hammocks and beanbags for lounging. Drinks were refreshing, every meal was delicious. I was so sad to leave and have to return to reality.
Comment from Hotel Management
Mar 23, 2017 by Catalonia Playa Maroma, Hotel Management
Dear Sally. Thank you for writing to us. We are so happy to know that you appreciated all the aspects of your stay and that you were impressed with our friendly staff and courteous service! We can't thank you enough for the nice remarks about our Resort, they are so kind and thank you a lot for recommending us. The biggest compliment that our team can get is your desire to return. It will be our pleasure to welcome and pamper you once again! Best Regards
5 out of 5
Recommended
for Everyone
by A verified traveler from Bronx NY

Excellent hotel

Posted Mar 19, 2017
Easy check in and check out. Hotel security, great room service, around the clock service at the bars. Great themed restaurants, especially Tortuga. Free parking. Excursions planned on site. Close to the beach, service at the beach, everything was simply amazing.
Comment from Hotel Management
Mar 23, 2017 by Catalonia Playa Maroma, Hotel Management
Dear Audon. Thank you for your comments; we are thrilled to know that you had an amazing stay. This kind of comments makes us feel so lucky and provide us such a wonderful feeling of how fortunate we are to be in a business where we can build memories that will be long lasting for our guests. It will be our pleasure to welcome and pamper you once again! Best Regards
4 out of 5
Recommended
for Everyone
by A verified traveler from s

Catalonia

Posted Mar 18, 2017
We just got back from Catalonia. I went with my mother n law and my 4 year old daughter. We had a privileged package. So, the staff, restaurants, and customer service were excellent! The terrace is a restaurant we were excited to try based off of reviews but it was nothing special. We actually went to the Buffett after the terrace because we were hungry. The beach had a lot of seaweed but they were digging holes and burying it in attempt to keep a clean beach. Past the seaweed, it was gorgeous. Our room was always clean and never had a problem. The landscaping is immaculate! So beautiful. A lot of walking between the lobby and Buffett but it has a jungle feel. It was very pretty. Cons: The entertainment was awful. AWFUL. I didn't know that the staff playing "flip-cup" all night was entertainment. They did have a kids disco one night that my daughter enjoyed but it was just a recording of a Bruno mars concert on a projector in the lobby. We never went to the theatre. One night it was karaoke and the staff wore ridiculous outfits and sang. It didn't make any sense. We were very disappointed because there was nothing to do once dinner was over. The entertainment was for the staff it seemed like. The photographers come around daily with photo ops to take pictures to which you can purchase at the end of your trip. Sounds great right? No. its a scam. TAke your own photos and it will be better.
Comment from Hotel Management
Mar 23, 2017 by Catalonia Playa Maroma, Hotel Management
Dear Kelsey. We would like to thank the time you are taking to share your feedback. We are very grateful to hear that you had a good experience with us and that you enjoyed the services and facilities. Please be assured that your comments and suggestions have been taken into consideration and that we will do our utmost to improve. We certainly look forward to your returning trip in the near future. Regards