Ratings based on 1,320 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
82% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.0 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler from Ohio

Great hotel with kind staff and incredible view!

Posted Jul 21, 2016
Location: Puerto Aventuras is a great place to visit walking distance or by bike. Also the hotel have tours to visit different cultural sites.
This is the second time we visited Catalonia Riviera Maya and we were very happy with our time at the resort! The staff is very kind and friendly. The entertainment team is great. Israel from the entertainment team is a gentleman. The Lion King and the Mexican Show were our favorites! The staff at the restaurant are service oriented and have always a smile on their faces. Mayoli, Rebecca and other staff from El Mercado were great servers. Asai from the front desk was very welcoming and helpful. My brother and sister in law went with us and they were also impressed with the service they received from the staff. The food was delicious and the activities and water sports were great. Puerto Aventuras is a great place to walk to from the hotel. We have great memories from Catalonia Riviera Maya Resort and Spa!
4 out of 5
by A verified traveler from san antonio tx

Nice hotel, beach front

Posted Jul 19, 2016
Nice staff, nice hotel, ( hacienda style) beach front, beach is a little rocky but still nice, very close to xcaret, playa del Carmen, tulum, very clean rooms. The Japanese restaurant is awesome and so is the steak restaurant.
5 out of 5
by A verified traveler from OK

Our little piece of heaven.

Posted Jul 5, 2016
Pros: Love the improvements in the beach over the last year. The suites are spectacular, and the spa is a great luxury.
Cons: My ONLY recommendation would be to make the pool bars adults only. Just wish parents would do this on their own.
Location: Tons of things to do nearby, dolphins, cenotes, ruins, etc.
This is our 11-12? time at this hotel. We continue to return because we have found that this resort has everything we want. The location, amenities, and rooms are outstanding. But, it is the staff that makes us return every year, and sometimes more than once a year. They greet us just as we greet them, as loved family members. We have known some of them for 10 years. Love the relationships we have built. We take vacations to other places, but we will always return to The Cat!
5 out of 5
by A verified traveler from Colorado

Beautiful, friendly staff

Posted Jun 28, 2016
Well designed resort, everything is a quick walk from the rooms. The staff was amazing always helpful and friendly. We had some issues with our air conditioning and they worked very hard to get it working. The beach on the left is pretty rocky, but once you get past the rocks there are a lot of fish to see, lots of snorkeling right off the beach. Lots of thing to see on the lagoon side as well. The Japanese restaurant was great, everyone enjoyed it. We also enjoyed the steakhouse, the food was good. The buffets had something for everyone, you could always find something you liked. Town is a quick walk maybe 10 minutes. There are lots of little shops, restaurants, and a dolphin and manatee discovery.
5 out of 5
by A verified traveler from Pittsburgh, PA

Outstanding Experience

Posted Jun 27, 2016
Friendly staff, amazing food, fun bartenders, beautiful resort. The entertainment and nightlife were amazing. This resort surpassed my expectations by far.
4 out of 5
by A verified traveler

Posted Jun 25, 2016
Amazing stay. Clean, quite and very comfortable rooms. The staff goes out of their way to greet you and make you feel welcome.
Comment from Hotel Management
Jun 27, 2016 by General Manager, Hotel Management
Dear Guest, Thank you for taking the time to post your feedback about your vacation at our Resort. We definitely hope you will decide to visit us again in the future; it will be our pleasure to welcome and pamper you once again! Best Regards
5 out of 5
by A verified traveler from harlem, ny

Staff was so sweet and amazing, food was great

Posted Jun 15, 2016
The staff was so sweet and amazing. The food was great, I really felt like i was at home.
Comment from Hotel Management
Jun 27, 2016 by General Manager, Hotel Management
Dear Amanda, Thank for taking the time to share your feedback with us. It's nice to hear that you enjoyed the facilities and services. Hopefully, you could give us the opportunity to serve you again soon. Best Regards
4 out of 5
by A verified traveler from Buffalo, NY

Beautiful Resort and Location!

Posted Jun 9, 2016
Pros: Beautiful location, friendly staff, great for the price.
Cons: The breakfast and lunch buffets could have been a little better. Some of the food options sat out for too long and became stale.
Location: Pool parties, massage, hydrotherapy, volleyball, catamaran ride, bartending/cooking classes, water aerobics, bingo, dance lessons and so much more!!
The resort is absolutely beautiful and VERY well maintained. We stayed in a privileged, garden-view room and it was kept very nice but could use some minor updates such as fresh paint, etc. The workers did a great job trying to get the vacationers to get involved in on-site activities, were very friendly and fun. The resort grounds were constantly being maintained and it showed!! The pools were clean, the swim up bars were great and the beach was amazing. The only suggestion I have is the breakfast/lunch buffet. The food could have been a little more fresh, but otherwise decent. The privileged restaurants were TERRIFIC! I can't wait to come back, hopefully next year! I would definitely recommend!
Comment from Hotel Management
Jun 27, 2016 by General Manager, Hotel Management
Dear Nicole, On behalf of the Staff and Management of our Resort, we would like to thank the time you are taking to share your feedback. It is nice to know that you had a spectacular trip and that you enjoyed our facilities and services. The biggest compliment that our team can get is your desire to return. What a compliment! We definitely hope you will decide to visit us again in the future; it will be our pleasure to welcome and pamper you once again! Best Regards
5 out of 5
by A verified traveler

Fantastic hotel

Posted May 21, 2016
Pros: Everyone was friendly, the food was great, and the towel animals were a bright spot in each day!
Location: We only got to do one thing nearby, but Tulum is wonderful. There is a lot we didn't do, though!
They were very friendly and accommodated our early arrival without an extra room or night's charge. The food was amazing, the view was beautiful, and you could never be bored there. Whether sitting on the serene beach, participating in the morning and afternoon activities, or just lounging by the pool it was always a wonderful experience. The cleaning staff even make animal towel art, which was always fun and adorable!
Comment from Hotel Management
May 26, 2016 by General Manager, Hotel Management
Thank you so much for your comments, we are glad to know you have a good experience with us. It is so nice to hear that you enjoyed your vacation and we are grateful you took the time to specify the highlights of your trip: the quality of our food and beverages, the cleanliness, the friendly staff and, of course, the beautiful beach. We definitely hope you will decide to visit us again in the future; it will be our pleasure to welcome and pamper you once again. Best Regards
4 out of 5
by A verified traveler from S.

Very nice resort

Posted May 8, 2016
We stayed there for a week. The staff there is super helpful. They will give you ideas what to see and how to get there. We used the public transport, colectivo buses, just to see how the place looks like in reality. Is cheap, safe and fun;) We upgraded our room with a ocean view, it was really nice... However sometimes the water was not running for a few seconds, only in a late afternoon. I think it was because we were in the top floor and a lot of people were showering at this time;) Not a big issue. The beach is rocky but the water is great, crystal clear and you can find a place where you can go snorkeling. The reef is very close. Overall, very nice hotel, honestly I think it was better than I thought;)
Comment from Hotel Management
May 26, 2016 by General Manager, Hotel Management
Dear Meg, We can’t thank you enough for all your generous and glowing comments regarding our amazing and helpful staff. We are so happy to hear that you had an excellent stay with us and that you enjoyed the beauty of the Mexican Caribbean. We'll be waiting for you for your next trip, it will be our pleasure to welcome and pamper you once again. Best Regards