Ratings based on 1,448 Verified Reviews

4.0 out of 5
83% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.0 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from New Jersey

Hotel is beautiful. Very clean.

Posted Jun 14, 2017
Pros: The hotel is clean and rooms are spacious enough.
Cons: Quite frankly they could have more control over the young visitors and their drinking. We ran into some unruly people who drank too much.
Location: This location is great. If you want to get out of the resort you can walk down to the Marina area to grab a drink or swim with the Dolphins.
Love the staff, one is more friendly than the other. Room was clean, however we were not provided the room we requested before travel. The food was much improved from our last visit. Cannot wait to return to this great hotel.
Comment from Hotel Management
Jun 17, 2017 by Catalonia Riviera Maya, Hotel Management
Dear Doren We would like to thank the time you are taking to share your feedback. We are very grateful to hear that you had a good experience with us and that you enjoyed the services and facilities. Please be assured that your comments and suggestions have been taken into consideration and that we will do our utmost to improve. We certainly look forward to your returning trip in the near future. Best Regards
2 out of 5
by A verified traveler

You will find better places for the money.

Posted Jun 9, 2017
Pros: Nightly entertainment was really good.
Cons: they need friendlier staff that is not clique-ish. the whole resort needs to be updated. It is not clean. Food is horrible.
The best thing about this hotel was the nightly entertainment. The beach was beautiful but that's where the complements end. I called ahead, at the time of booking to let the hotel know that my husband and I were going there for our honeymoon. When we arrived to check in, we got a room with 2 double beds so I notified the front desk about this and the only response was "sorry, call back tomorrow and we will see if we have a room with a king bed". We made the best of the sleeping situation, but we were never accommodated. The room was outdated, broken tiles, and the bathroom was gross. Restaurants do not provide bottled water and neither do the bars. The only way to get bottled water is to pay housekeeping a few US dollars on the side and hope that they remember to leave more than 1 or 2 small bottles in the room for you. the housekeeping is also supposed to stock the fridge daily with soda, beer and water, this is a hit or miss, some days, they do stock it, most days, they don't. The day time entertainment staff consist of young adults who are not really friendly if you don't speak Spanish or French. The food at the buffet was horrible. Also, be very careful when walking. I say this because in our 7 days at Catalonia Riviera Maya, we saw at least 5 people slip and fall either by the pool area or in the main buffet restaurant.
Comment from Hotel Management
Jun 12, 2017 by Catalonia Riviera Maya, Hotel Management
Dear Guest Thank you for your feedback. We are sorry for not exceeding your expectations about our resort, be assured your comments have been shared with the departments involved. It has to be said that our staff is qualified to provide to our guests the highest level of service, reason why most of them return. We regret you felt like that and we invite you in your next visit to contact our Guest Service to improve your experience. Look forward welcoming you again Regards
4 out of 5
Recommended
for Everyone
by A verified traveler from The Woodlands, TX

Great family vacation

Posted Jun 8, 2017
Resort was comfortable and the dining options were plentiful. Our child preferred the buffets but my husband and I preferred the other restaurant options. The resort is very low key. Excursions are available if you are interested but there is no pressure. Beach was very relaxing. The only annoying thing was the occasional smoker lighting up up wind from us The privileged rooms are worth the upgrade but regular rooms are fine-dated but clean
Comment from Hotel Management
Jun 12, 2017 by Catalonia Riviera Maya, Hotel Management
Dear Lauren Thank you for your feedback. We are so glad you enjoyed every aspect of your stay. Thank you for your nice remarks about the facilities, restaurants and friendly staff. We highly value your observations regarding our services, as we believe that they are the key to the continuing process of improvement. Thank you a lot for recommending us. We'll be waiting for your return. Best Regards.
2 out of 5
by A verified traveler

Awful hotel

Posted Jun 6, 2017
Poor service. Awful food and drinks. Staff very unfriendly
Comment from Hotel Management
Jun 14, 2017 by Catalonia Riviera Maya, Hotel Management
Dear Guest We would like to apologize for not exceeding your expectations about our resort. Please, We encourage you to inform our Guest Service at the moment if any inconvenience happens during your stay, so we can improve your experience opportunely. Look forward welcoming you again Regards
4 out of 5
Recommended
for Everyone
by A verified traveler

Great resort to relax

Posted Jun 4, 2017
Just what I wanted for my honeymoon. Resort is right next to the beach, staff is good, great food, great place to relax and enjoy good weather.
Comment from Hotel Management
Jun 12, 2017 by Catalonia Riviera Maya, Hotel Management
Dear Guest Thank you for your comments; we are thrilled to know that you had an amazing stay. This kind of comments makes us feel so lucky and provide us such a wonderful feeling of how fortunate we are to be in a business where we can build memories that will be long lasting for our guests. Best Regards
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 3, 2017
It was good just that some of the employees weren't to nice at time like at a few places like the margaritas bar and a restaurant that was open at night they would close earlier than normal. The club music was horrible nobody came in because the music was from the 70s but over all it was good
Comment from Hotel Management
Jun 12, 2017 by Catalonia Riviera Maya, Hotel Management
Dear Guest. We are so happy to hear that you have an excellent stay with us and that you enjoyed the beauty of the Caribbean. We have shared your comments and suggestions with the departments involved. The biggest compliment that our team can get is your desire to return. It will be our pleasure to welcome and pamper you once again! Best Regards.
3 out of 5
by A verified traveler

Posted Jun 3, 2017
Nice hotel for the money, the food was good. The beach area was small as well as the pools, it was challenging to find a chair to sit whether at the beach or pool. The room needed updating but overall I would rate this an ok hotel for the money.
Comment from Hotel Management
Jun 12, 2017 by Catalonia Riviera Maya, Hotel Management
Dear Guest. Thank you for your comments. We are so happy to hear that you have an excellent stay with us and that you enjoyed the beauty of the Caribbean. Please be assured that your comments and suggestions have been taken into consideration and that we will do our utmost to improve. We definitely hope you will decide to visit us again in the future; it will be our pleasure to welcome and pamper you once again. Best Regards
4 out of 5
Recommended
for Everyone
by A verified traveler from Fort Worth, TX

Very nice beach hotel with excellent service

Posted Jun 3, 2017
Pros: Food, service and landscaping.
Cons: Information about the activities and shows.
Location: Beautiful location around. Plenty of things to do just in the resort and outside.
Very pleasant place to stay in a family comfort with beautiful grounds and incomparable service. Spectacular views and relaxing moments at the beach. Quite small beach but comfortable, with decent amount of tropical fish if you like snorkeling. Plenty of activities inside and nearby. excellent and diverse food.The staff deserve my sincere congratulations for all.
Comment from Hotel Management
Jun 12, 2017 by Catalonia Riviera Maya, Hotel Management
Dear Javier. Thank you for your feedback. We are so glad you enjoyed every aspect of your stay. Thank you for your nice remarks about the facilities, restaurants and friendly staff. We highly value your observations regarding our services, as we believe that they are the key to the continuing process of improvement. Thank you a lot for recommending us. We'll be waiting for your return. Best Regards.
5 out of 5
Recommended
for Everyone
by A verified traveler from Charlotte NC

Wonderful and beautiful resort!

Posted Jun 2, 2017
Pros: There was always something to do/Entertainment.
Cons: I think the place was just about perfect!
Location: Location was awesome and things close by to do.
Close to the pool, beach, and there was always bars everywhere. The restaurants were excellent. Buffet was okay, what you would expect out of a buffet.
Comment from Hotel Management
Jun 12, 2017 by Catalonia Riviera Maya, Hotel Management
Dear Christy It is nice to know that you had a spectacular trip and that you enjoyed our facilities and services. The best compliment that our team can get is your recommendation, be assured that we will share with them your kind comments. We definitely hope you will decide to visit us again in the future; it will be our pleasure to welcome and pamper you once again! Best Regards
3 out of 5
by A verified traveler from s

So so experience

Posted Jun 2, 2017
I just visited Catalonia Riviera Maya, mixed feelings. It's probably one of the lower scaled resorts. I liked that it was in a gated community. The bus boys and staff are very friendly and helpful! Ivan is very nice! Customer service is great minus the one I called for an extra blanket and no one came. The resort would be excellent if they updated rooms and bedding and also worked on the food. The food was so so and minimal choices in buffet. I got very sick two days in so I don't know what that's about. I don't think they rinse glasses well so I'd bring your own. The people that came were mostly foreign so not many from the states, I was looking for more people I could talk to that spoke English. The pool closes earlier than I expected also I was hoping to be able to swim past 7. Overall nice facility and nice beach and pools. Would've been nice to have another selection besides the Catalonia dogs and crepe cart like maybe a burger cart or sandwich cart. Would recommend if someone wanted a smaller resort and was on a budget. Would be great with improvments.
Comment from Hotel Management
Jun 12, 2017 by Catalonia Riviera Maya, Hotel Management
Dear Guest We would like to thank the time you are taking to share your feedback. We are very grateful to hear that you had a good experience with us and that you enjoyed the services and facilities. Please be assured that your comments and suggestions have been taken into consideration and that we will do our utmost to improve. We certainly look forward to your returning trip in the near future. Best Regards