Nice resort but needs some improvement
Posted Jun 14, 2016
This was our first all-inclusive resort and first trip to Mexico. While I was pleased with the overall stay, there are many inconsistencies in service and a lack of communication among the staff and to the guests. They have all these activities but we never knew what was going on unless a staff member approached us. It would have been nice to know that they had things like yoga and beach Zumba happening, but we were not given a schedule or anything. The food was good at the restaurants we tried, but the room service food was TERRIBLE! Do yourself (and your stomach) a favor, and stay away from the late night munchies at this place. Beach was nice and clean and had plenty of lounge chairs. However, THE MUSIC!! AHH! They would start playing music that was good and then turn it off and then back on and then back off. Their sound system needs improvement or the staff needs to learn how to plug in the speakers correctly. They would turn it up really loud, and then someone else would turn it down, and then someone else would turn it off. It was so weird and kind of annoying. Last but not least, instead of maybe giving us a tour of the resort, or a schedule with all the daily activities and parties, they spent a lot of time trying to get us to upgrade to the Prestige package. We did not spend the extra cash and still had a blast. Overall we had a nice time in Mexico, but I would choose another resort next time.
Comment from Hotel Management
Jun 27, 2016 by General Manager, Hotel Management
Thank you for taking the time to post your feedback about your vacation at our Resort. Please accept our most sincere apologies for the inconvenience you have experienced with your room. We highly value your observations regarding our services, as we believe that they are key to the continuing process of improvement, which is why we have shared your email with the departments involved, in order to take the corrective measures. We hope this experience won’t stop you for giving us the opportunity to host you a treat you as you deserve.