I Can't Believe the Positive Reviews - No Way!
Posted May 27, 2016 on Hotels
The fact that this hotel has a shower and a sink with salt water, a bathroom that is not private at all, has an air conditioner that is not reliable, we are required to turn off the a/c when we leave the room, the beach area is both rocky and trashy, makes me believe that these positive reviews are false.
Good things: Banana Flambé, Pizza, Salmon, room has a safe, mattress is pretty comfortable, pool is nice
Bad Things: Most drivers of cabs or shuttles have no idea where this place is. Salt water in room, soap is a joke, towels are usually humid and never smell fresh, room always smells moldy, bathroom not private, no phone in room, we're not allowed to put toilet paper in the toilet, uncomfortably hot, a/c, internet, and TV are unreliable, cleaning was not that great, there is no room service, noise from bars everynight from other bars, ATM is not reliable, have to walk through a trashy property to get to a rocky beach filled with seaweed.
I think the owner should have given me a refund but obviously she didn't feel the same way. This hotel pretty much ruined my vacation. Were it not for the tours to Xel-Ha and the Cenotes I would have had to consider this vacation a total waste. I was so unhappy and uncomfortable here. It's not to say that the management are bad people because I really don't know them, but what I do know... is they should be embarrassed by the services they are providing. I recommend that potential customers do their homework on this one.