Terrace/patio
Check availability

Reviews of Coral Maya Stay Suites

3.5 out of 5
Coral Maya Stay Suites
Bahia Kantenah 38, Solidaridad, Puerto Aventuras, QROO

Reviews

8.2

Very Good

Rating 10 - Excellent. 49 out of 114 reviews" "
Rating 8 - Good. 38 out of 114 reviews" "
Rating 6 - Okay. 16 out of 114 reviews" "
Rating 4 - Poor. 5 out of 114 reviews" "
Rating 2 - Terrible. 6 out of 114 reviews" "

8.6/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Powers

Stayed 1 night in Apr 2024

10/10 Excellent

Sergey

Liked: Cleanliness, property conditions & facilities
Overall great place to stay.
Stayed 2 nights in Mar 2024

6/10 Okay

Joshua

Traveled with partner
Liked: Cleanliness
They seemed to be in the process of doing some repairs on the outside of the building. It was kinda noisy during the day, but nothing too obnoxious. The worst part of the stay was how uncomfortable the beds were. They also have some pretty strict rules about not being in the common areas after 8pm. I wouldn’t choose this property again.
Stayed 8 nights in Feb 2024
Response from Coral Maya Stay Suites on Mar 9, 2024
Gracias por sus comentarios.Si, estamos reparando cosas que son necesarias para que el edificio se vea mejor. Nos hubiese gustado que nos dijera durante su estancia que no eran cómodas para Usted las camas y podríamos haber buscando una solución. Tenemos horario de uso de instalaciones como en cualquier hotel o Condominio. Ustedes podían disfrutar de su terraza que estaba justo frente a la alberca hasta el horario que quisiera, la alberca tiene uso hasta las 8 pm. Gracias nuevamente. Un cordial saludo!

6/10 Okay

Debra

Traveled with partner
The property was suitable for sleeping and luckily that is all we intended to use it for. There were many things "out of order" like the outlet in the bathroom and the holes in the wall where a TV and cables were removed. The windows didn't lock and some other deferred maintenance. The pool always looked clean but we didn't use it. We didn't see anyone else in the pool either. There is no front desk or really a presence of employees at any time other than every other day towel service. All of the activities listed as "on site" really are more "in the town" of Puerto Aventuras and not specifically at or for the hotel. It has potential, but the feel is more like a condo building that has been deserted and new ownership may be trying to turn it into more of a rental opportunity. Not a bad place but not everything that is advertised.
Stayed 6 nights in Feb 2024
Response from Coral Maya Stay Suites on Feb 28, 2024
Gracias por sus comentarios. Valoramos su tiempo en hacernos saber sobre su experiencia.El lugar ofrece únicamente hospedaje y servicio de limpieza cada tercer día. No tenemos otro servicio directamente nosotros más que para asesoría de la zona, tours, traslados, etc. No contamos con recepción pero si hay personal en el lugar y contacto para que, ante cualquier duda o solicitud pudieran acercarse con nosotros. El lugar es un condominio de renta vacacional y los departamentos equipados con utensilios básicos de cocina.Estamos trabajando para mejorar algunos aspectos y estamos muy agradecidos que los mencione para nosotros hacer foco en estos puntos. Muchas gracias por habernos visitado y esperamos verlos pronto. Saludos cordiales.

10/10 Excellent

Cheyenne

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Would go again
Stayed 10 nights in Feb 2024
Response from Coral Maya Stay Suites on Feb 28, 2024
Muchas gracias por visitarnos. Será muy lindo volver a recibirlos en el futuro.Saludos cordiales

10/10 Excellent

Lisa

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Very welcoming, clean lovely place. The people that manage it and do the cleaning made us feel like family. Wonderful place to stay.
Stayed 10 nights in Feb 2024
Response from Coral Maya Team on Feb 24, 2024
Thank you for your comments Lisa. It was really nice to receive you in our place. Hope to see you soon again. Best Regards

8/10 Good

John McBratney

Traveled with group, Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We had no hot water in the apartment we were originally given, but we were able to switch to a room that did have hot water. The manager, Oscar, was prompt, friendly, and effective in helping us with any problems we had with the room.
Stayed 6 nights in Dec 2023
Response from Coral Maya Team on Feb 24, 2024
Thank you for your commets.

10/10 Excellent

Rodger

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Everything was fine. Manager was very accommodating.
Stayed 1 night in Mar 2023

10/10 Excellent

Curry

Stayed 9 nights in Feb 2023
Response from Coral Maya on Mar 17, 2023
Thank you for your comments!! Hope to see you soon again. Regards

8/10 Good

Wayne, Calgary

Traveled with partner
Overall a economical holiday, needs more stuff in Kitchen, Pool Towels would be nice, WIFI not available by pool unless asked.
Response from Coral Maya Stay Suites on Jan 19, 2023
Thank you for your comments Wayne. It is very importat to us. Hope to see you soon again. Best Regards!

10/10 Excellent

Jon

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Close to all the other resorts. In gated community everything needed inside the community including laundry service
Stayed 2 nights in Nov 2022
Response from Coral Maya on Nov 24, 2022
Thank you for your comments!! Hope to see you again. Best Regards!!

4/10 Poor

Jaime Maqueo

Disliked: Cleanliness, amenities
Stayed 1 night in Jul 2022

6/10 Okay

Cuauhtemoc

Traveled with partner
Liked: Cleanliness
Disliked: Amenities
I think the management does very little to welcome you. Practically you are on your own. They limit their job to open the door to let you in and that's about it. There is ZERO communication. In the room they don't even provide a A BOTTLE OF WATER! at 30C degrees!! and of course tap water isn't drinkable. Arriving at 9pm from a long journey and not offering even water?Forget about sugar or coffee or anything else. Luckly they provide toilet paper at least. Nothing else. I must say it is very very clean. Cleaners deserve all the credit. Location is very good too and the common areas are generally well kept. Our room's furniture was very old and tired, only one lamp. one tiny mirror in bathroom, toilet was problematic. It was just a bare room to sleep. Terrible, terrible lighting. Price is not good value.
Stayed 2 nights in Mar 2022
Response from Coral Maya on Mar 23, 2022
Buenas tardes! Gracias por sus comentarios, son muy importantes para mejorar. Estuvimos en comunicación resolviendo sus dudas y nos hemos acercado a su departamento para saber si todo estaba bien, presentándonos y poniéndonos a sus órdenes por cualquier solicitud que tuvieran. No somos un Hotel, somos un condominio de renta vacacional, por lo que no tenemos ni recepción ni personal 24 horas. En el anuncio solo se ofrece el hospedaje y no contamos con amenidades adicionales. Sobre la habitación, gracias nuevamente por dejarnos sus comentarios, revisaremos cada punto. Saludos cordiales.

2/10 Terrible

Lindsey

Stayed 8 nights in Feb 2022

10/10 Excellent

Antoinette

Traveled with group, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean, convenient, walkable to restaurants and shopping. No AC but it was January so it was fine. I would recommend.
Stayed 1 night in Jan 2022
Response from Coral Maya on Feb 7, 2022
Thank you for your comments!! Regards

10/10 Excellent

Douglas, Junction City

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful condo in a nice quiet small town. You can walk to most everything you need and even kayak to the beach. We had a great time and the property is beautiful, especially by the pool, which was right out our back door. Lots of room in the 2 bedroom condo we reserved. Would definitely recommend this place.
Stayed 3 nights in Dec 2021
Response from Coral Maya on Dec 30, 2021
Thank you for your comments!! It will be very nice to receive you again at Coral Maya. Regards!

10/10 Excellent

Monica

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Dec 2021

10/10 Excellent

Elizabeth

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great property, the pool was fantastic and the location is super quiet, but still walkable and we felt very safe. The room was basic but comfy. We're already planning our trip back for next year!
Stayed 1 night in Oct 2021
Response from Coral Maya on Nov 4, 2021
Thank you for your comments Elizabeth! We hope to see you soon again. Best Regards!

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
It was within walking distance to the beach, lagoon and restaurants.
Stayed 1 night in Aug 2021
Response from Coral Maya on Aug 28, 2021
Than you for your comments!! We hope to see you soon again. Regards!

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The property is very nice with a topology that makes all rooms face the pool/garden and is secluded, making you feel that you are isolated from the rest, but right next to all things, for all budgets and tastes. I dislaked having maid service every other day regardless of your date stay. We got our rooms cleaned the day of arrival, right when we arrived (????) and the day we left, after we left! The kitchen facilities where excelent and we had pots and pans, plates and some cooking utensils. No pool towels available -no big deal- but also no toiletries so bring your own soap, shampoo etc. and consider the advantage of a secluded place also means nothing walking distance, you need a trip to town, where right at the entrance there is a large supermarket where you can find anything you need included pharmacy and a wine selection.. Overall, I had a very pleasent time.
Stayed 3 nights in Jun 2021

6/10 Okay

Verified traveler

Traveled with family
Disliked: Amenities
Need to be updated
Stayed 1 night in May 2021

4/10 Poor

Sarah

Traveled with family
Disliked: Room comfort
The woman who checked us in was very nice and helped a lot. The pool was nice. BUT the property is worn down, bugs everywhere, no hot water, no wash clothes, beds are hard, not firm, more like a rock. I would not stay again
Stayed 2 nights in Mar 2021
Response from Coral Maya on Mar 8, 2021
We are sorry that your stay was not pleasant. Thank you for your comments. We will be working hard to improve our Condo. Best regards.

10/10 Excellent

Stephen

Liked: Cleanliness, room comfort
Comfortable stay in peurto Aventuras
Bed was comfortable and the shower was great.
Stayed 2 nights in Feb 2021
Response from Coral Maya on Mar 8, 2021
Thank you Stephen for your comments. We hope to see you soon again. Best Regards!!

8/10 Good

eva

Liked: Cleanliness, room comfort
Wonderful stay!
Great location with a good price.
View from our balcony.
Stayed 2 nights in Jan 2021
Response from Luciana on Jan 19, 2021
Thank you for feedback! We really appreciate your comments. Hope to se you back soon!

6/10 Okay

linda

Traveled with family
Liked: Cleanliness, room comfort
Tips for stay - bring water& keys in keybox
Make sure that you bring drinking water, coffee and food as it's a long walk to a supermarket. There is key boxes so no need to have a fix arrival time, you just need the Condo number and the key box number. A hotel beach is very close but not sign posted so ask reception.
Stayed 3 nights in Dec 2020
Response from Coral Maya on Dec 23, 2020
Thank you Linda for your comments. It is very important for us. Best Regards.

10/10 Excellent

Devin

Liked: Cleanliness, room comfort
Beautiful stay in puerto aventuras Mexico
Very nice, clean and comfortable
Stayed 4 nights in Aug 2020
Response from Coral Maya on Sep 1, 2020
Muchas gracias Devin por tus comentarios y por tu visita a Coral Maya. Te esperamos pronto!! Saludos!

10/10 Excellent

Verified traveler

Traveled with family
Liked: Amenities
👍súper súper nice excellent costumer service nice place quite and great facility
Stayed 1 night in Feb 2020
Response from Faby on Feb 27, 2020
Thank U a lot!! But who are you?! We would like to remember you as well as you´ve written to us! Welcome any time, anyway!! Coral Maya Team

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe area. Clean unit, the nearby water is refreshing.
Stayed 2 nights in Feb 2020
Response from Faby on Feb 27, 2020
Hi, how are you?! Thank U for your review, it really helps us to work harder!

6/10 Okay

Verified traveler

Traveled with partner
Disliked: Amenities
We liked the location, the pool, and the staff. We liked the size of our apartment and the size of the bathrooms. It is located in a quiet neighborhood. The pool was inviting after we snorkeled all day. Staff was great and very helpful! We didn’t like our room. No table lamps, no headboard (at first), tiny kitchen with no oven. Very few flat surfaces on which to place things. We ended up using a kitchen chair to hold our toiletries in the bathroom and two little tables from the balcony to hold our food. The couches were uncomfortable and except for the material, didn’t go together in style or proportions. Every faucet was corroded and therefore dirty looking. I could only access WiFi from half of the apartment and it was slow or sometimes just off altogether. The hotel was pirating their WiFi.
Stayed 7 nights in Feb 2020
Response from Faby on Feb 27, 2020
Thank U so much for your review, it helps us to work harder. Sorry about your uncomfortable experience. Would it be possible to know your number flat, please? Thank you again and greetings!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities
Stayed 7 nights in Jan 2020
Response from Anonymous on Feb 16, 2020
Hi, how are you? :-)

2/10 Terrible

Erika

Disliked: Cleanliness, staff & service, room comfort
terrible check in....noone there to check you in!
I booked a room for my wife and I and another room for another couple vacationing with us but arriving at a different time due to flights. They arrived first. there was noone in the office, office was a tiny sign next to a door, impossible to see from the street. sign said push the ring doorbell and someone will come. noone ever came to help them. When my wife and I arrived, we had the exact same experience but much more difficult because it was after dark. Hotel says 24 hour check in.....but that's not true....noone even there to check you in. Our friends greeted a maid cleaning one of the condos....she asked if they were staying...they said yes...she said she didn't know where the office person was but since they were waiting, she cleaned a room and let them in. Luckily my friends both speak excellent spanish to explain to housekeeper the situation. A few hours later when my wife and I arrived. there was still no office staff and they didn't answer the doorbell. I tried to call and the phone number didn't work. I tried to online message and got no answer. the office door was cracked open a bit so we found a key to a room and luckily it was clean and noone was in it. So at least we didn't have to stay outside.....I've never had a worse experience trying to simply check in!
Stayed 1 night in Dec 2019
Response from Karla on Dec 31, 2019
Les debemos una disculpa por estas faltas. Nos comunicamos con ustedes por teléfono para tratar de compensarles esta mala experiencia, efectivamente su llave estaba en la recepción junto a su hoja de registro con su nombre. Nuevamente una disculpa.

10/10 Excellent

Jean-Francois

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet and nice place
Nice place
Stayed 1 night in Aug 2019
Response from Karla on Aug 24, 2019
Thanks por your visit! you´re welcome!

2/10 Terrible

Verified traveler

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
The property is rundown, there is construction next door. They also were working right above our room and dropping construction debris into the pool
Stayed 13 nights in Feb 2019
Response from Saul on Mar 9, 2019
Sorry about the inconveniences, that construction caused.

8/10 Good

Anatoly, Calgary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Coral Maya Condo Hotel
It is basic, condo like property. There is a pool, you can borrow kayaks free of charge to explore lagoon. Located in the gated community, very safe. It is a short walk to the town center.
Stayed 1 night in Feb 2019
Response from Saul on Feb 27, 2019
Thank you for your comments, regards!

2/10 Terrible

Alex, Cancun

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2018
Response from Coral Maya Staff on Nov 16, 2018
Alex, your comments are very important for us. Please, let us know if we can do something for you. We are always working to improve our service. Best regards!

8/10 Good

Gerardo

Liked: Cleanliness, property conditions & facilities, room comfort
Hidden Bargins
Cute location and very reasonable. Very clean pool. The aventuras community was very enjoyable with lots of restaurants, shops, bars, and Aquarium with dolphins, seals, and stingrays.
Stayed 1 night in Jun 2018
Response from Saul Velasco on Jun 19, 2018
Thank you for your comments, we hope to see you again soon!

6/10 Okay

Michele

We went for cenotes
Large room with kitchenette and shower . an open patio which leads to swimming pool. Ask for You are a little way from the main areas shops restaurants etc about 10 mins walk. That can be a hot walk!!! does not have its own beach area so you pay for umbrella etc in other public areas There are most amenities dive shops. car hire. The areas are clean and well kept. You feel safe with lots of security personal. Ita a whole gated comunity. Don't forget to go to the cenotes for diving a must do. You could spend time with dolphins sea lions in a large penned area. But we don't particularly like this as an amusement.
Stayed 7 nights in Jun 2018
Response from Saul V on Jun 13, 2018
Michele thank you for your comments hope to see you soon. regards!!

10/10 Excellent

Martin, Florida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
work time
,great time great foods, great time, great weather
Stayed 4 nights in May 2018
Response from Saul Velasco on Jun 4, 2018
Thank you for your comments hope to see you again!!

8/10 Good

Domenico

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasantly surprised
Puerto Aventura is a beautiful community perfectly located between Playa de Carmen and Tulum with lots of restaurants and nice beaches, a wonderful discovery, a place that you want to go back .to.
Stayed 9 nights in May 2018
Response from Saul Velasco on May 23, 2018
Dominico thank you for your response, hope to see you again in Coral maya!

10/10 Excellent

Mike, Niagara Falls Ontario

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place at the right price
This property is located in the beautiful community of Puerto Aventuras. This is a gated mostly expat community which is very safe. We took an airport transfer from Cancun to this property. Check in was simple although the person working did not speak any English and gave me a cell phone where I spoke to the manager (Saul) who gave us assurances that we were good to go. We stayed for two days before transferring to an All Inclusive. The room was spacious and clean, the pool is amazing and clean and the only complaint we had is that the TV did not have any channels for the duration. We didn't care as we weren't there to watch TV and we also didn't mention it to anyone. At the end of our stay we needed to go 5 min down the road to the AI and after a few failed attempts to call a taxi which never showed up, Saul drove us there, which was very nice of him. We would stay here again for sure. The only suggestion I have is some sort of pamphlet that has suggestions for folks that are visiting. Luckily we have been to this area before and knew where to go for everything. But if you don't know the area, it's a bit of a walk to get to the restaurant area etc. They could also benefit from renting out half carts for reasonable rate and by the hour. A golf cart rental in town for 24 hrs is around 45usd which is pretty high in my opinion, especially since I would not want it for 24 hrs and may just need it to grab some groceries. Overall a great place and would return again.
Stayed 2 nights in Apr 2018
Response from Sau V. on Apr 25, 2018
Mike thank you very much for your comments, hope you had a great time, and hope to see you in the near future, best regards!!

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful staff, beautiful location
Wonderful staff, beautiful location, nice room, could use new pillows.
Response from Saul Velasco on Feb 26, 2018
Thank you for your comments, hope to see you again soon, Regards!!

6/10 Okay

Verified traveler

Disliked: Room comfort
Only stayed one night but was uncomfortable. The bed was rock hard.
Stayed 1 night in Jan 2018
Response from Saul Velasco on Feb 6, 2018
thank you for your comments, we will improve in this, sorry for any inconvenience,

10/10 Excellent

Eileen, Cheshire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wish we were back there!
Lovely small hotel in a very peaceful neighbourhood. Room was large and airy (including balcony), shower powerful, air conditioning efficient and bed very comfortable - perfect!. Staff were friendly and efficient and Saul, especially, was very helpful, both by email before arrival and during check-in. Everything for basic self catering was provided but you would need transport or a taxi if carrying the weekly shop - we just liked having the kitchen for tea, coffee and snacks though. Highly recommend.
Stayed 1 night in Oct 2017

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place for a few nights
Nice room, spacious and clean, nice little shared pool, simple kitchen and there is a supermarket across the highway to buy supplies (local minimarket was not adequate for more than beer) Easy to find once you get a map on the main gate. ~The area is very built up and busy and the beach isn't very nice. You can walk everywhere in Puerta Aventuras The whole area feel like Miami. Manager was very nice and friendly. Avoid the dolphin or Manatee Experience - can you imagine 10+ years being pawed at by Tourists every day -set the poor fish free!
Stayed 1 night in Oct 2017

10/10 Excellent

Zelia , Novato. California

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Saul The Manger was Excellent!
Saul was excellent!the staff was Great !I felt Very safe in Puerto Aventeras!the Restaurant were amazing and Cheap!!I would go back in a heartbeat!

6/10 Okay

Verified traveler

Disappointing stay
The rooms and smell of the room was very underwhelming. Manager was very nice. Wifi did not work in the condo and the there was only 1 TV in the condo and that was in the master bedroom. It did not have a remote to work the cable.

10/10 Excellent

joe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Service was better thank expected
The manager Saul went above and beyond to accommodate is especially not having a clue where to eat or go around town. It's not his job but was friendly and even gave us a lift to a nearby restaurant . That alone made the trip worth while

10/10 Excellent

Laura, NY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great option if you don't like All Inclusive Jail
I went to work over there in some cave training in the Cenotes, so I only was in the hotel at nights to relax and rest. Very quiet what I appreciated, and in a great area with a lot of quite ideal for family restaurants. The room had a few cosmetic issues with the TV set up. Free Wifi could have been better. My Windows tablet could reach Internet not very fast, but consistently, but my Android Phone only randomly on the day even after resets, etc. There was some compatibility issues that I didn't experiment anywhere else. There was a cool pool area in the hotel, and a nice beach within 100 meters, but I never had a chance to go. You may need a car, rent a bike, or one of these golf carts in Puerto Aventuras.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice condo good location and near beach
All the people we met were friendly and helpful. Good experiences with dinning out. Visited many Mayan ruins, towns and beaches. Riding buses and taxis, so easy and fun. Transportation from and to airport was reliable and safe.

8/10 Good

suesherwood, s

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice hotel great for getting away
quiet secluded from all the action need a car ir golf cart nice beach and water