Ratings based on 265 Verified Reviews

4.5 out of 5
94% of guests recommend
4.5 Room cleanliness
4.8 Service & staff
4.2 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler

not even a 3 star hotel

Posted Apr 26, 2017
Pros: the guests make the place fun
Cons: better staff! nicer rooms and food.
Location: there is nothing to do nearby
If you are not into the lifestyle do not go to this resort! the guests are what make this hotel a 5 star rating not the accommodations. The Party staff is boring at best, Frank the newest to the party crew is rude not good looking and does not make this place fun! the food a t the specialty restaurant is the same every night and you only have two to choose from. the food is edible but not great. when you book don't bother giving them instructions to what room you would like or if you have any special needs they do not read them.
Comment from Hotel Management
May 5, 2017 by Guest Services, Hotel Management
Dear Guest, We appreciate the time taken to give us your comments regarding your recent experience. Our main goal is to get the total satisfaction on our Guests and we are very sorry you think our service could be better. Rest assured we are working very hard in order to keep improving on all our areas. Best Regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from Minneapolis MN

The staff was amazing!!

Posted Mar 6, 2017
What everyone says is true - the staff is incredible!! The crowd was a bit old for us, but we had a great time!
Comment from Hotel Management
Mar 13, 2017 by Guest Service, Hotel Management
Dear Guest, Thank you so much for your comments, we are happy you enjoyed your stay with us. Looking forward to see you!
5 out of 5
Recommended
for Couples
by A verified traveler from Quad Cities, IA

Nice Resort

Posted Feb 9, 2017 on Orbitz
Pros: The staff is amazing - you can't find better staff! The staff makes this resort. I can't say enough about all the fine people who work there.
Cons: More food choices.
Location: This resort isn't really close to things nearby. It is off of a highway and about 20 minutes from Cancun. It is off the beaten path for a reason.
This is a very small but very nice resort. It is clothing optional and you will see all age groups, shapes and sizes. It is a "lifestyle" resort but if you are not into the "lifestyle" no one judges. You will see things being done out in the open, you can either watch or look away. The food is ok. I would have liked a bigger variety but as far as resort food, it compares with other resorts. There isn't much of a beach, but you can take short walks.
Comment from Hotel Management
Feb 17, 2017 by Guest Service, Hotel Management
Dear Guest, We want to thank you for the time taken to give us your feedback regarding your recent stay with us. We are happy to know you enjoyed our concept and services, rest assured, we are continually improving our food menus and we are sure you will like when you come back. Best Regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from Toronto, Canada

Best couples experience ever!

Posted Jan 26, 2017
Pros: The atmosphere. Romantic, sensual, erotic... it all depends on what you are looking for.
Cons: The hotel needs a bit of maintenance but it is in good shape. Nothing to worry about.
Location: Riviera Maya... that says all!!!
Desire Riviera Maya is the best place you can go if you are looking for a romantic and sensual trip with your spouse. The staff is the friendliest you will find, the hotel is very comfortable and the atmosphere is awesome! You will want to go back!!!
Comment from Hotel Management
Apr 6, 2017 by Guest Services, Hotel Management
Dear Guest, We are happy to know you enjoyed every detail on our unique concept and Resort. We are looking forward to see you soon!
5 out of 5
by Marc

Fantasy came true!!!

Posted Jan 23, 2017 on Hotels
Services, food variety, cleanness is fantastic!!! Staff is always smiling, makes it enjoyable. Perfect stay!
Comment from Hotel Management
Jan 26, 2017 by General Manager, Hotel Management
Dear Guest, We want to thank you for giving us your feedback regarding your recent stay at Desire Riviera Maya. We are glad you enjoyed it and we will continue working hard to be a part of a memorable experience. Best Regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from toronto

Posted Jan 18, 2017
Great hotel and great experience. If you are in the LS this is the place to go.
Comment from Hotel Management
Jan 22, 2017 by Guest Service, Hotel Management
Dear Guest, We want to thank you for letting us know about your recent experience with us and we are happy you enjoyed it. We will keep working hard in order to always provide you the best!
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Dec 25, 2016 on Hotels
5 out of 5
Recommended
for Couples
by A verified traveler from Pacific NW

Great fun, food, variety, staff and location!

Posted Dec 9, 2016
Pros: everything
Cons: rooms a bit basic but more than adequate.
Location: The hotel is reasonably close to the airport and once at the resort you may not want to leave!
Could not have had a better experience. The room was a bit basic and somewhat loud (we were very close to the pool) but nothing that would diminish my excellent rating of this hotel. The food was especially good the drinks were strong and the staff were really helpful. Don't be shy, book this resort.
Comment from Hotel Management
Feb 20, 2017 by Guest Service, Hotel Management
Dear Guest, Thank you for the time taken to give us your comments regarding your visit to Desire Riviera Maya. It is all our pleasure to host you and we hope to see you again. Best Regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from canada

Posted Oct 25, 2016
Hotel staff are friendly and service Was amazing. Food was excellent!!
5 out of 5
Recommended
for Couples
by A verified traveler from Toledo, Oh

Perfect vacation, just what we needed

Posted Oct 13, 2016
Pros: We liked the ability to be nude anywhere except the restaurants. Its no pressure, do as you like.
Location: location is perfect. On the beach, with very little or no outside traffic walking past.
Desire is everything a couple could ask for. Its as relaxing or as busy as you want it to be. The food was very good. The grounds were perfect. The room had everything you need. The wait staff and bartenders are the best anywhere, always willing to do everything possible to make your vacation perfect. But what makes this place special is the time spent with your spouse. We had the best time just "hanging out" together. We can't wait to go back.