Interior

Reviews of Casa Don Diego

3 out of 5
Casa Don Diego
Calle Tulum Mza 24 Lote 3, Tulum Centro, Tulum, QROO

Reviews

8.8

Excellent

Rating 10 - Excellent. 67 out of 129 reviews" "
Rating 8 - Good. 50 out of 129 reviews" "
Rating 6 - Okay. 8 out of 129 reviews" "
Rating 4 - Poor. 3 out of 129 reviews" "
Rating 2 - Terrible. 1 out of 129 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

9.6/10

Amenities

8.6/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

Howard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An oasis in Tulum
Casa Don Diego is a wonderful place to stay in now-overgrown Tulum. It is easy walking distance from the main strip and lots of restaurants and shops. Yet it is far enough away to be quiet and tranquil. The pool and grounds are lovely. The breakfast each morning is fresh and delicious. Stay at this well-run, comfortable hotel.
Stayed 3 nights in May 2023

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tulum everything
Nice and very relaxing. Hospitable and informative host. Walking distance to the pueblo/downtown area. Quiet and nice nature around the complex. Enjoyed the pool and dining area. Outdoor kitchen had everything needed. Room was comfortable with large garden patio. Biked to both the beach and nearby cenotes. Safe and secure. Close to the ADO bus station. Will stay again and highly recommend.
Stayed 3 nights in Nov 2022

10/10 Excellent

Emily

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lovely, peaceful oasis in Tulum town. Conveniently located for walking to restaurants, shops, tours, etc and onsite parking available. The owners and staff were very kind and we loved our room and the beautiful gardens. Would definitely stay here again!

10/10 Excellent

Josue

Stayed 7 nights in Jul 2022

10/10 Excellent

Christina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is very unique. It’s like a little oasis. The owners are beekeepers and have some of their Melipona hives on site and offer experiences. They also have a small hidden chicken and duck yard which my teen loved. The food is made by a coffee company called Brew Tulum and the owners are an absolute joy to be around. The coffee was phenomenal and they also offer experiences. The food was fresh, and very unique served on beautiful pottery and in jarritos. We enjoyed the pool and the plantings and even took home a small jar of their Melipona ‘medicinal’ honey.
Stayed 4 nights in Jun 2022

8/10 Good

Beverly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great little gem!
Very quaint family owned boutique resort. They make their own honey and roast their own coffee. Lots of charm, friendly service, good location and a good value!
Home made honey
Quaint family hotel
Stayed 2 nights in Jan 2022

8/10 Good

Verified traveler

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Nice quiet property with clean rooms and hot water.
Stayed 3 nights in Mar 2021

8/10 Good

Verified traveler

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed that the property is a lot more spacious than it actually looks on the pictures.
Stayed 4 nights in Dec 2020
Response from Charles Galligani on Jan 12, 2021
Ow I have to change the pictures ;) Thank you so much for your feedback and we hope to see you soon pronto, with no mask this time! Saludos from Tulum

10/10 Excellent

Joshua

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous homey stay
We loved Casa Don Diego. We were welcomed promptly and given a tour of the family run facility. The room was clean and comfortable. The hotel is at the end of the strip on a residential street so quiet. Breakfast in the morning was homemade bread, eggs, the owners honey and coffee at a modest cost for what you get. Close to the street vendors plaza for food in the evening. Pool was clean and refreshing. If you want an affordable quiet place for family or a couple, I highly recommend Casa Don Diego!
Stayed 1 night in Dec 2020
Response from Charles Galligani on Jan 12, 2021
Thank you so much Joshua, it was a pleasure to have you and your children with us! I hope you got back home with nice images in mind, and we hope to see you back someday! Hasta pronto!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful little room, very cozy, very clean, great staff. Off the main drag in Tulum, but that's probably why it is so nice.
Stayed 1 night in Jun 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2019

8/10 Good

Mathias, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rooms are very basic but also very clean. Staff was great throughout our stay and very helpful when needed. Food is good and the free breakfast did its job. Pool area is small but it never got crowded. The hotel is only a short 5min walk from the center. Can highly recommend this hotel!
Stayed 7 nights in Dec 2018

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay here
Great spot. Good breakfast and nice relaxing spot away from town.
Stayed 2 nights in Jan 2019
Response from Charlene on Jan 25, 2019
Thanks for your comment, we try our best to offer you a nice and relaxing place.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice friendly relaxed hotel with great staff/owners - great setting encased by a mini jungle and super cute friendly resident dogs (especially Buddy!)
Stayed 8 nights in Dec 2018
Response from Signed : Buddy on Jan 16, 2019
Thank you so much for taking time for posting a nice comment :)

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hidelden gem.
The stay was great, the front desk people where really l, really nice and accommodating specially Herman.
Stayed 4 nights in Dec 2018
Response from Charlene on Jan 25, 2019
Thanks a lot, we are happu that you enjoyed your stay with us, hope to see you soon !

8/10 Good

Tony, North Carolina

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel with some character, great pool. Reasonable price. A bit far from the main part of town. Not crazy about the breakfasts--coffee weak and bread just ok.
Stayed 2 nights in Jul 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved this hotel
Monica made us feel so welcome. Check-in was a breeze. The room was small but perfectly comfortable. The sink was outside the bathroom, which made it easier to use than it if had been inside the bathroom. Our shower was circular, tiled, and had a skylight at the top. The patio was so lovely, surrounded by bamboo. In the morning the birds were all singing. We felt like we were in the jungle.
Stayed 2 nights in Mar 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An in-town oasis!!
A lush and relaxing setting with great cocktails and a lovely breakfast with homemade jams and eggs farmed right at the hotel. A fascinating bee education facility maintained just like the Mayans did centuries ago! A pool that is open all night long and very attentive and friendly staff and owner. You must try Don Diego, we can't wait to go back!!
Stayed 3 nights in Feb 2018
Response from Charles Galligani on Feb 16, 2018
Thank you so much for your nice review, we are so happy to hear that you liked Don Diego and its jams and eggs :) We hope to see you back real soon! Call us when it's cold out there. Un abrazo from the Carribean

10/10 Excellent

Edwin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable stay
Enjoyed our stay, beautiful tropical gardens, lovely patio area from our room a real bonus. Breakfast was great homemade jams and bread so tasty eggs bacon cooked to order. Friendly staff. Location excellent easy walking distance to town centre yet quiet side road location. Large room , felt some furnishings would benefit with an update. Pillows uncomfortable very hard. Over all a nice relaxing experience.
Stayed 2 nights in Dec 2017
Response from Charles Galligani on Jan 14, 2018
Thank you so much Edward, we appreciate your nice comments (and also changed the hard pillows by thee way...). We were happy to see you back on the next week also, and hope you enjoyed more marmelades :) Have a nice trip back!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place, quiet, on the edge of town but felt safe. Staff went out of their way to be helpful, particularly Francisco. Restaurant was outstanding.
Stayed 3 nights in Jun 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place so so location
The staff is excellent! Location is okay - walking distance to much of the main street area. Definitely want to go have dinner at Cetli if at all possible.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, fantastic restaurant food!
Tulum is a bit weird as the town's main strip is on a busy dual carriageway (the main road to Cancun) and the beach is a 3 mile drive or taxi ride away. However, the Hotel is tucked 100 metres back in a quiet side road and you forget the main road is there. This place is beautiful. Lovely rooms set in tropical gardens with a decent size pool and their own bee hives tucked away at the back. lovely to walk out onto your patio and sit in the hammock strung there. Only slight criticism was the lack of a fridge in the room although there is a communal fridge outside one of the rooms. Highlight of our 2 night stay was dinner in their restaurant (so good we ate there both nights, which we rarely do anywhere!). Great quality, great flavours, great service and great value. Highly recommended particularly if you have your own transport although there were lots of bikes to hire if you're feeling energetic enough to cycle to the beach and Tulum ruins which are not to be missed. Loved it!

8/10 Good

Nico, Venice Beach, CA

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, comfortable, private hotel in town
Excellent quick-serving staff, clean rooms, nice public areas with lots of trees and privacy. Pool & dining area was nice. Free breakfast was excellent. Cheap rates, room spartan but well taken care of, hotel located in town (not by the beach) means its convenient to many restaurants & bars, but requires taxi ride (or long bike ride) to get to exquisite beach areas. Overall very solid experience for the price.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel with a nice Mexican flair. Delicous breakfast! We've enjoed the hamack in the room.

10/10 Excellent

paul, wales, uk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cosy, friendly, relaxing
Brilliantly friendly staff, a beautiful pool, a ten minute walk from the bustling main strip. A perfect start to our honeymoon. Fantastic breakfast with a different 'cake of the day' each morning and lovely coffee.

6/10 Okay

Verified traveler

Liked: Staff & service
Slightly disappointed
the pictures of the rooms and grounds are deceiving and would lead you to believe the rooms are all secluded palapa bungalow style only a few are, the others are standard style hotel rooms. If the stay had been refundable we would have changed hotels.
Response from Charles Galligani on Aug 20, 2016
Thank you Bruce for your comment, but this hurts! Well I checked all the pictures of the rooms we have online, and I can't understand how you could expect to sleep in a palapa bungalow when booking? We will put more pictures now, just to give the future guests a better idea of the place, but really we never tried to sell something we could not offer, that would be the best way to have problems no?

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel with a clean and refreshing pool.
-Friendly staff -good breakfast -clean and refreshing pool -you need a car to come to the beach -rooms are nice done, we felt comfortable -I like the tropical garden -it was quiet, we slept very well

10/10 Excellent

Barnowl28, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An oasis just out of main Tulum town.
Loved this Hotel - it is an oasis on outskirts of Tulum town but not too far to walk. Down a side street it is a little oasis with shady trees and plants and their own bees!! Loved it for our trip in April 2016 Food was also good and deliciously different. We took a taxi to Tulum ruins and fabulous beach. Also took the ADO bus (great hotel for being short walk to bus station) to Coba and climbed the castille ruin pyramid there.

10/10 Excellent

Alex, Cleveland ohio

Liked: Cleanliness, staff & service, room comfort
No bar soap, not sure why but had to use my own
Great place for the price, I am not sure what 3 stars mean for the hotel but stuff was nice, breakfast was good and rooms were nice and clean, I couldn't find bar soap but I had one with me from another hotel so I was ok.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel near downtown
A short (10-15 minutes) stroll "downtown." Nice pool, terrific restaurant, room w. a hammock, nice staff.
Response from Charles Galligani on Mar 14, 2016
Thank you so much! We are happy that you appreciated the restaurant... We are proud of our Chef Luis creating wonderful dishes with the local food :) On your next visit we sure will have more to let you discover. Hasta luego!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Cheap place to say
Could have used an in room fridge, but the main fridge worked for us (shared). Quiet location off main street, very close to shops, but in a poor area, with a mix of new and very old housing. Nice place though, gated, but with limited parking, though kind of a shock at first, if you are use to holiday in, but i guess that's the idea (jungle theme). Staff was great, but food cost was high (though could have just walked 2 minutes to a local restaurant). Had to chase mosquitoes out of room. Not many choices in this price range in the city, so would stay again. Pool is not heated, coldish in January.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No tv so my husband and I had some old fashion quality time playing cards and talking with each other and no texting and the tech world was not part of it....VERY NICE to go back to simpler times

6/10 Okay

zeus, Sao Paulo

Liked: Staff & service
solid place.
solid 3 stars. place well kept and clean, staff was friendly, food at the hotel was also good. I think the pictures don't do the place justice, and thought it was nicer in person.

8/10 Good

Elettra

10/10 Excellent

Eric, Raleigh, NC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A wonderful place to stay in Tulum!
Don Diego de la Selva was a great choice for our stay in Tulum, Mexico.
Entrance

8/10 Good

Louise, Toronto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel!
Very nice hotel and helpful friendly staff. No problem for us to change rooms to an air conditioned room (it was very humid in Tulum at the time we were there), and it was a pleasure to have a swim in the pool each day when we returned. Food was very good, enjoyed a relaxing breakfast each day that was included in our price, cooked to order, and a nice assortment of jams to try. Location is slightly out of the town core, and a block from the main road on a bit of a remote road so can be quite dark each night and a bit of a walk from town, but you can take cabs if that's an issue. We walked and it was fine. There is some very good places to eat with very cheap prices close by especially if you like fresh seafood.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended
I stayed 3 nights at this hotel in May with some friends. If you're looking for a comfortable, clean and small hotel at an affordable rate, then don't hesitate. You will be treated like a VIP and you will enjoy some delicious food. Although located in Downtown Tulum, we felt really safe there. I recommend to get a car as the hotel is not right on the beach. After a few days at a big resort for a friend's wedding, Don Diego de la Selva was the perfect place to finish this wonderful trip in the Yucatan.

10/10 Excellent

Tanya, Dover, PA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Trip
It was paradise. Quiet, relaxing, beautifully maintained, friendly staff and great food.
Response from Charles Galligani on Aug 15, 2015
Thank you so much Tanya, I'm glad to know that you liked it so much really. You should have stayed a bit longer, we still have lots of sun here ;) Thank you again for your visit and see you next year hopefully. Best regards Charles Galligani

6/10 Okay

Brit

Liked: Cleanliness, staff & service
Disliked: Room comfort
Mosquitoes and no net
This place is so hot in the summer. For the bungalow, they only give you a ceiling fan for the heat, so good luck sleeping. Also, there is only one mosquito net, but good luck not getting bitten at night. Also, our bathroom was not private at all. Someone taking a shower could be seen from out the window.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Great service, nice place, good value for money. Only downsides would be the neighbourhood and the fact that it's kind of far from the beach.

10/10 Excellent

indra, Vancouver, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
De Silva is Da Bomb
Fantastic place! Super cute room, great pool, nice breakfast, very nice people and lots of interesting plants all over the property. Only negative was the bed was quite hard - but otherwise highly recommended!

10/10 Excellent

Wendy, Scotland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Accommodation gem in Tulum
A little gem with lovely breakfast in a tropical garden away from the busy main street.

8/10 Good

simon, australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gray place to unwind beautiful place to stay.
Short walk to Main Street. This place is nice and clean with great staff wish we didn't have to leave.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

David, Helena MT

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fun and Hip
Our family of 4 truly enjoyed our 3 night stay. It is a lovely intimate hotel with beautiful grounds,a nice clean pool, healthy breakfast, and a helpful staff. If you are looking for a fun hip feel off the strip of Tulum the Don Diego is for you. If you are into resorts better go somewhere else.
Response from Charles Galligani on Jun 13, 2015
Thank you so much David, we were happy to have you with us! And we appreciate the lovely comment :) Hope to see you back real soon. Charles Galligani & staff

10/10 Excellent

Mary, Mahahual, Q.R. Mexico

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly and accommodating staff!
I had a very pleasant stay in Tulum at Don Diego de La Selva. The room was clean and the staff on the whole was very friendly. The food at the restaurant was delicious. I looked forward to their homemade honey butter spread every morning and the Ginger Chicken Rice Bowl I had on evening was amazing. Would definitely stay again.

10/10 Excellent

Frank, Woodstock, NY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Birding the Yucatan
This was our first night on the Yucatan. Everything worked out fine. We had dinner at the lodge and it was very good. The room (cabana) was nice. The only problem was it was Friday night and music was going on in the neighborhood until very early in the morning. A Turquoise-browed Motmot was seen right at the lodge, as were some parrots. We left at 6:30 AM to visit the nearby Sian Ka'an Biosphere Reserve, which was a special treat.

8/10 Good

Kathleen, Massachusetts

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We would stay there again,
Perfect oasis in Tulum. Great service great food great breakfast!

4/10 Poor

mary, Woodbury, MN

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Loving Tulum
This hotel has a lot to be desired. We stayed in a Cabana and both left with bug bites. The room is open to pests coming in near the roof. I got very little sleep. Dogs were barking most of the night only to be followed by roosters in the early AM. It is in a residential neighborhood with no animal controls. The restaurant was its shining point. It was fabulous. I highly recommend the food. The service was also good at the hotel. I would not stay again because I need to be able to sleep.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
lovely hotel - average location
Great hotel. Rooms, gardens, pool, food and service were all very good. We loved the hotel but we like to get out and about as much as possible. Tulum has shops and cheap restaurants but isn't a very attractive town. The whole town is along a 4 lane highway and the walk back to the hotel is through a scruffy area. The beach is a 70 peso taxi ride away. The sun beds are owned by the restaurants and you have to spend 300 peso each on food if you want one. Akumal 20 mins up the coast would be a better base.