Ratings based on 635 Verified Reviews

4.1 out of 5
83% of guests recommend
4.3 Room cleanliness
4.4 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Couples
by A verified traveler from Minnesota

Good Stay

Posted Feb 18, 2017
Pros: Pools, room cleanliness, and outstanding wifi.
Cons: Staff was not as friendly as other places close we have visited. Eating at certain restaurants was a long wait.
Location: Found much more pleasant atmospheres at local bars down in the marina and also the lattitude restaurant right outside the resort was amazing!!!
We were a little disappointed upon arrival as the room that we booked was not available to us. We requested a king bed and ended up with two doubles which they were going to correct the next day. We went down to get it changed and we were out of luck that night as well. On our third day they did get us switched. At time of check in we asked about upgrades and they said everything was full. We were surprised to see that others in our group that checked in had been upgraded to a 6th floor which carried special amenities which we would have enjoyed and would have actually payed more to have access to.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great resort for a family!

Posted Feb 18, 2017
Very nice facilities. Excellent food. Top notch staff and service, probably the best we've experienced. Just be prepared for a small beach area in a small lagoon. No long walks along the beach or riding waves will be had. But if you want shallow water with no waves for the little ones, it's great.
Comment from Hotel Management
Feb 20, 2017 by Samantha Valdez E-Concierge & Social Media Coordin, Hotel Management
Dear guest, Thank you so much for sharing your recent stay with us at Dreams Puerto Aventuras, we are very happy to read that you had a great time and could enjoy our staff service. It will be a pleasure to have the opportunity to welcome you in a near future to create new memories. Warms Regards from Dreams Puerto Aventuras Family.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 22, 2017
Loud could here everything in the next room. Food was ok. The people were great though.
Comment from Hotel Management
Feb 3, 2017 by Samantha Valdez E-Concierge & Social Media Coordin, Hotel Management
Dear guest, thank you so much for sharing your experice with us. We really apologize for the inconviniece with the noise from the other room. We are happy to read that you could enjoyed the service that we have to offer and the friendly and professional staff service.
4 out of 5
Recommended
for Everyone
by A verified traveler from Iowa

Kids Holiday

Posted Jan 3, 2017
They just have a couple of things they need to work on. Their rooms are a little dated but still comfortable. Their restaurants you can go one day and the staff if great the next you are begging for them to even acknowledge you. The entertainment staff is great.
Comment from Hotel Management
Feb 3, 2017 by Samantha Valdez E-Concierge & Social Media Coordin, Hotel Management
Dear Lindsay, we really appreciate the time you took to shared your recent stay with us. Thank you for letting us know that we could fulfil your expectations and that you enjoy our exceptional staff service. We cannot wait to receive you once again at Dreams Puerto Aventuras. Kind Regards
5 out of 5
Recommended
for Everyone
by A verified traveler from Indiana

Beautiful beach and nice hotel.

Posted Jan 2, 2017
Pros: The staff were friendly and the beach was amazing.
Cons: Quality and selection of food.
Location: Close to Tulum and Playa del Carmen with an easy drive.
We really loved this hotel. The beach area does not compare. It was beautiful and so good for our little one. The staff was outstanding. Walter was our absolutely favorite. We loved the nightly entertainment. We loved the swim up bar, the huge pool, and the jacuzzi. Although we did not use it, they had an extensive children's program.
Comment from Hotel Management
Jan 28, 2017 by Samantha Valdez E-Concierge & Social Media Coordin, Hotel Management
Dear Stacey, thank you so much for sharing your recent stay with us. We are excited to read that you enjoy our facilities and our nightly entertainment. Please rest assured that we already shared your feedback with the food and beverage department and they are making changes in our menus, It will be a pleasure to host you once again at Dreams Puerto Aventuras. Kind Regards.
4 out of 5
Recommended
for Everyone
by A verified traveler from alberta

Wedding week

Posted Nov 28, 2016
Booked this hotel for a friends wedding so not by our own choice. So I start by a shout out to Noe our waiter on the beach and Manuel server at the Mexican restaurant, they were both awesome and went out of their way for us! Thank you so much!! Great friendly staff everywhere. Food was pretty good. Sushi restaurant needs some work, waited over an hour for an order that never came. But what does make it to you table it very good. Prefered club is supposed to get a special spot reserved for them on the beach but there isn't. We were definitely disappointed in our prefered club upgrade... didn't feel it was worth the extra money at all. beside having our own mini buffet and bar on our floor, I didn't feel upgraded in any way. The spa is insanely overpriced!!! 95$us for 25min massage...! And hydrotherapy is a big fat joke. Sauna and steam room are separate for girls and boys so you sit there by yourself and then outside you get a hot tub. No massage jets or anything, and no view on anything either expect walls. We stayed at a "Secrets" hotel last year (which is the sister resort to dreams) and we had such and amazing time at Secrets that maybe we were expecting too much. But overall the hotel is super nice and clean. A bit too noisy for us tho.also, the marina is right there which is nice to go for walk, but if you want to shop.... be ready to pay 4-5 times what you should. Take a cab to Playa del Carmen for shopping, will save you A LOT! The staff definitely make this place!
4 out of 5
Recommended
for Everyone
by A verified traveler from US

All Inclusive in Puerto Aventuras

Posted Nov 17, 2016
Pros: Service and staff were top notch. The Dolphin Discovery. The King Size Room and the Preferred member lounge.
Cons: Be able to book your bed type, not just your view type. Due to humidity the pillows and sometimes sheets were musty smelling. Need to wash pillows.
Location: Location is pretty centrally located and close to some major attractions included Play del Carmen, Tulum, Xcarat and both inland and ocean snorkeling.
Good family, all-inclusive resort with an adult only side. The distance from Cancun to the resort is about a 45-60 minute drive depending upon traffic. The location is tucked back in a cove / marina and has a small but nice beach. Not a lot of swim space in the ocean but it is shallow and has a small reef for some minimal snorkeling. Many all-inclusive restaurants and bars that have solid and sometimes great food. They range from sushi, to American, to Mexican, to Steakhouse, to Seafood, and to Italian. The staff is amazing. Everyone is helpful and happy. Service is very good although not always the fastest - but remember you are in the Caribbean and on vacation! Plenty of alcohol and food to go around. Two large pool areas (one is adult-only) and plenty of fun shows (free) and activities (also free) throughout the week both day and night. Plenty of excursions and there are people on site to help schedule them and get you safely and quickly where you need to be. It is an older resort having hit 15 years, but they are doing something right and our group enjoyed the location and the wedding that we were there for. Also attached is a Dolphin Discovery which allows you to feed and pet manatees while also swimming, riding and interacting with Dolphins. A great Marina is close by with some cool shops and everything seems very safe!
5 out of 5
Recommended
for Everyone
by A verified traveler

Happy

Posted Nov 10, 2016
Pros: Great service and good food
Great service and most likely I'll go back and I love it....
1 out of 5
by A verified traveler from US

Extremely Disappointing

Posted Oct 31, 2016
Pros: The staff was amazing, courteous, kind, and helpful.
Cons: If the penthouse suite's shower was one continuous temperature. Not freezing cold one second, and scolding hot the next.
Location: Location was well centered around a lot of activities.
When we arrived, they gave us a moldy smelling room, and since my wife is extremely allergic to mold, we had to be moved to another room. The problem was this room was even more moldy smelling then the previous room. They told us that we would have to pay $50.00 more a night for a penthouse suite to get away from the moldy smell, and it would not include a king-sized bed!
5 out of 5
Recommended
for Everyone
by A verified traveler

We love visiting Dreams at Puerto Aventuras

Posted Oct 30, 2016
Pros: Views, Staff, Food, Location, Decor, Amenities
Cons: Nothing, everything was amazing!
Location: Walking distance to shops, restaurants. Driving distance to Playa Del Carmen, Tulum.
We visit Dreams a couple times a year and always have an amazing experience! The staff is amazing, friendly, attentive, and always looking for ways to make your stay better. The rooms are beautiful and the resort as a whole is just gorgeous! Breathtaking views and complete relaxation. All the food is delicious.