Posted Aug 19, 2016
We stayed for 8 nights in early August 2016. This is our second time at this resort. We would return in a heartbeat. We loved it here. We traveled with four people: two adults and two children ages 11 and 13. I recommend this resort for families. If you are traveling without children and you want an adults only resort, this is not the resort for you. ROOM- We stayed in a King room, ocean view on the 6th floor. The 6th and 7th floors are Preferred Club. When we checked in, they did not have our room ready. We booked a double bed room and requested one roll-away bed. The front desk staff tried to tell us that we did not book a specific room type, which is inaccurate and untrue. With Expedia, you book a specific type of room and you can pay up charges for a double or a king room. We did not pay for Preferred Club, but they upgraded us to that floor. They put two roll away beds in the room. They offered to move us the next day to a Family Suite on the 7th floor, but we declined. They came by twice a day to refill our mini-fridge, but had we run out of something, all you had to do was call and they would give us anything we want. Our housekeepers were wonderful. SERVICE-wonderful! Silvia, Juan, and Vanessa in the World Cafe are the kindest people! Pablo was our waiter on the 6th floor! Wonderful! SPA-Get a massage on the beach! It was perfect! Food- Fabulous! There is always something delicious to eat. ENTERTAINMENT Staff- We love Jorge! Fun, fun, fun!