Ratings based on 310 Verified Reviews
They paid and stayed. We double-checked.
4.7 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.6 Hotel condition
They paid and stayed.
by A verified traveler from Texas
Missing Jewelry, Room AccommodationsPosted Aug 13, 2015
Came for a wedding. Had to change my room 3 times...my reservation was for a king bed but they put me in a "dbl bed". 2nd time was a king bed but view was above Garbage cans/alley-way. My wedding ring was Taken from nite stand ... never found and security went through the motions. My brother staying in room 2 doors down missing his gold bracelet. Spa tried to short change me and 3 others in wedding party.
by A verified traveler from Orlando
Beach is unusable. Look elsewhere.Posted Jul 31, 2015
Yes, Cancun has a seaweed problem, but at this hotel, the issue is a lot worse. Lack of waves keep seaweed in the water rotting near the beach. Water is brown, almost sewer like, including a strong smell coming from the decomposing seaweed. Because nobody can use the beach, pools are overcrowded and dirty. Hotel should be disclosing this to allow travelers to make an educated decision.
by A verified traveler
Nice/small hotel, but ocean was full of seaweed,Posted Jul 23, 2015
Nice and small hotel, but ocean was full of seaweed, which is not hotel's fault. The food was better than same level All inclusives. But the ocean was a huge disappointment.
for Everyoneby A verified traveler from Milwaukee, WI
Awesome hotelPosted Jul 1, 2015
It is a beautiful resort, our room was awesome with a plunge pool. The spa was great. I had my hair fixed and had a couples massage. We were there for a wedding. Everything went well with the wedding. Would definitely go back.
for Everyoneby A verified traveler
Posted Jun 30, 2015
We thoroughly enjoyed our vacation. Will recommend our friends to stay with amresorts!
for Everyoneby A verified traveler from montreal
Very good stay. EnjoyedPosted Jun 20, 2015
Pros: Pool, Staff, service
Cons: Food. Tried 2 a la carte but the food was just passable
Excellent hotel. Very good staff, helpfull and always available. Beside 2 days where the begening of the tropical storm Bill drowned us in rain so even food and room service were very limited due to lack of ingredients, the remaining of the week was wonderful. The food was passable at lunch and dinner but everything else was excellent. The SPA facilities were world class and personel very professional. As seen in most reviews the beach is full of seaweeds and unpleasant to swim in but the sand is cleaned daily and is tropical white. Special thanks to Alondra and Ricardo from VIP service, to Jesus from world café and to Angelica for the room cleaning.
Comment from Hotel Management
Jun 30, 2015 by Social Media Coordinator, Hotel Management
Dear F.K., Greetings from this beautiful paradise! Thank you very much taking the time to write your review and for your nice remarks regarding our staff assistance, room and Spa facilities and overall services. First of all we are terrible sorry to hear that the weather condition did not allow you to enjoy our resort as you wish you should have, this destination is absolutely amazing and offers great options for all our visitors but on the other hand there are natural conditions that happen that are inevitable, trying to look the positive site is that with the hurricanes unlike other natural disasters that does not have any warning at least a week before it gets to the destination we can be prepare and know how strong will be. Regarding your comments about our gastronomical offer , we are terrible sorry that our six á la carte restaurants, one buffet restaurant and themed nights around the pools did not meet your expectation and because of that our overall rate has affected. We would like to share that our property had a recent participation in the Food and Wine Cancun Festival, which is an important gastronomical event with the participation of the most representative world renowned Chefs. Our Executive Chef was pleased to present the French Restaurant Bordeaux in this important festival, where he had the opportunity to show his delicious creations. We understand that the food could depend on our visitor´s likes, nevertheless we appreciate that you have shared your impressions on this matter and be certain that we will share your comments with the department involve. Regarding your comments about the beach, it´s important to inform that this is due to a natural condition from being so close to the second biggest reef in the world, as a natural reproduction process the reef creates seaweed to sustain the marine species. Unfortunately it’s not possible to stop an environmental process, nevertheless we have continual cleaning program twice a day to decrease the impact on our guest´s vacations. We would also like to share that the beach color and seaweed is also affected by the weather condition such as rain and wind. We truly appreciate your understanding on this matter. On the other hand we are very pleased to read that there were other great aspects from our resort that made you enjoy your vacations such as our Spa facilities and services and the attention that you received from Alondra, Ricardo, Jesús and Angelica would be delighted to learn that you have acknowledged his hard work and that we are proud to have him as part of the Dreams Riviera team. We will be more than looking forward to host you again, maybe for a beach vacation getaway and hopefully add even more incredible memories to your travel experiences. Kind regards, Karla Ortiz eConcierge-Social Media Coordinator Dreams Riviera Cancun Resort & Spa
for Everyoneby A verified traveler from Kansas, USA
Excellent!Posted Jun 14, 2015
We stayed a week at this resort for a wedding we attended. It was fantastic! The rooms had very cold air conditioning, were cleaned and turned down twice daily, and the daily announcement flyer was helpful to know what events and shows were going on at the resort. the wedding was unfortunately rained out, but the staff promptly moved it to an indoor location and it was beautiful. Top shelf alcohol was a nice perk compared to other resorts we have stayed at. The food was nice, especially the steaks. Only (slight) complaint is the bartenders were not quick to serve, as they were having their own conversations many times. But overall- it was clean, beautiful bliss!
Comment from Hotel Management
Jun 20, 2015 by Social Media Coordinator, Hotel Management
Dear Casey, Greetings from Dreams Riviera Cancun! Thank you very much taking the time to write your review and for your nice remarks regarding our staff assistance, gastronomical offer and drink offer, room facilities and overall services. Nothing makes us happier than to learn that the service provided was surpassing expectations and our guests receive the quality service they deserve. We are honored that your friends chose our resort as your wedding destination, it means a lot to us that our guests allows us to be part of their love story with such an important celebration to host in our property. Even that the wedding location need it to be change because of the rain, we are very pleased to hear that our staff was able to change everything on the last minute without losing the essence and dedication of your event, plus there is a saying that if in rains on your wedding day it means that the couple will have such a great luck in their marriage! We truly appreciate your kind observations about the bartender staff, be certain that we will share your comments with the department involve in order to improve this area of special attention. We will be more than looking forward to host you again, maybe for a beach vacation getaway and hopefully add even more incredible memories to your travel experiences. Kind regards, Karla Ortiz eConcierge-Social Media Coordinator Dreams Riviera Cancun Resort & Spa
for Everyoneby A verified traveler from NJ
Dreams RivieraPosted Jun 13, 2015
I came here with my husband and 15 month old son. We had a wonderful experience. Staff was great. Pool area was wonderful for adults and kids. Food choices were plenty. Very accomodating for our little guy. Will be back to this resort. And no wristbands is a huge plus. Liquor is top shelf.
for Everyoneby A verified traveler from San Diego
Posted Jun 9, 2015
The staff was friendly. Almost don't have much else to say to fill in this 50 word requirement. Am I at 50 words yet?
for Everyoneby A verified traveler from Florida
Great room on 5th floor overlooking pool & beach.Posted Jun 8, 2015
Pros: Everything was great!
Cons: Nightly floor shows could be added.
Location: Mayan Riviera has more things to do & see than I had to time to experience.
Stayed for five nights, in for a wedding. I was impressed at how well everything was organized. The Mexicans were very friendly, food great. I went on two tours off hotel site. The great service just continued on! I will return again.