Nightclub

Reviews of Dreams Riviera Cancun Resort & Spa - All Inclusive

4.5 out of 5
Dreams Riviera Cancun Resort & Spa - All Inclusive
Carretera Federal Chetumal Puerto Juárez, Km 324-342 Manzana 1, Lote 3, SM 11, Puerto Morelos, QROO

Reviews

8.6

Excellent

Rating 10 - Excellent. 593 out of 1003 reviews" "
Rating 8 - Good. 215 out of 1003 reviews" "
Rating 6 - Okay. 117 out of 1003 reviews" "
Rating 4 - Poor. 35 out of 1003 reviews" "
Rating 2 - Terrible. 43 out of 1003 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Howard

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Guissela Villaseñor on Apr 16, 2024
Dear Guest, Thank you very much for your positive rating! We are delighted to hear that you enjoyed your stay with us. We always strive to provide the best service possible, and we are pleased to know that we met your expectations. If you need anything else during your next visit, please don't hesitate to let us know. We look forward to welcoming you back soon.Best Regards,e-concierge

10/10 Excellent

Laura Rianhard, Old Saybrook

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very family friendly with excellent customer services. Property was very safe and food was good
Stayed 6 nights in Apr 2024
Response from Guissela Villaseñor on Apr 12, 2024
Dear Guest,Thank you for your wonderful feedback! We're thrilled to hear that you had a great family-friendly experience with us and that you found our customer service to be excellent. Ensuring a safe and enjoyable environment for our guests is our top priority, and we're delighted that you felt comfortable and secure during your stay. It's also fantastic to know that you enjoyed the food offerings at our property.We hope to welcome you and your family back for another fantastic stay in the future!Best regards,e-concierge

10/10 Excellent

James Daryl

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are very friendly and always smiling, room was kept nice and clean, variety of different food. Love the kids pool and the warm infinity pool.
Stayed 5 nights in Mar 2024
Response from Guissela Villaseñor on Apr 12, 2024
Dear Guest,Thank you so much for your wonderful feedback! We're thrilled to hear that you enjoyed the friendly and attentive service from our staff, as well as the cleanliness of your room. It's fantastic to know that you appreciated the variety of food options available and that you found the kids pool and infinity pool enjoyable.We hope you had a truly memorable stay with us, and we look forward to welcoming you back for another fantastic experience in the future.Best Regards,e-concierge

8/10 Good

Alisa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
My son really enjoyed the Kids Club/Explorer. He is 7 so we definitely love the stay.
Stayed 4 nights in Apr 2024
Response from Guissela Villaseñor on Apr 11, 2024
Dear Guest, Thank you for sharing your experience with us. We are thrilled to hear that your son enjoyed the Explorers Club during your stay. Providing a fun and engaging experience for our younger guests is always a priority, and we are delighted that your 7-year-old had a great time.We hope that your entire family enjoyed their stay, and we look forward to welcoming you back for another wonderful experience in the future.Warm regards,e-concierge

6/10 Okay

Marissa

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Guissela Villaseñor on Apr 9, 2024
Dear Esteemed Guest,I wanted to personally reach out and express my sincere gratitude for sharing your valuable feedback with us. Your insights, comments, and experiences hold tremendous value to our team as we strive to continuously improve our services.We are genuinely looking forward to the opportunity to welcome you back to our establishment in the near future. Please know that we are always here to ensure that your next experience with us is even more memorable than the last.Sincerely,e-concierge

8/10 Good

Lourdes

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was wonderful. Perfect place to be with kids. Staff was really cordial and friendly.
Stayed 4 nights in Apr 2024
Response from Guissela Villaseñor on Apr 8, 2024
Dear Guest,Thank you for choosing to stay with us and for sharing your wonderful feedback! We're thrilled to hear that you had a fantastic experience, especially with your kids. Our team works hard to ensure that every guest feels welcome and enjoys their time with us. We hope to have the pleasure of welcoming you and your family back for another memorable stay in the future!Warm regards,e-concierge

8/10 Good

Erika

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely property with very friendly staff. Service at peak times at the restaurants was slow and wait times to be seated at the restaurants for dinner were often very long. Quality and tastiness of the food was good though. Hibachi dinner was fun and delicious. Wish they had more covered chairs at the beach. Beach was well maintained and beautiful.
Stayed 4 nights in Apr 2024
Response from Guissela Villaseñor on Apr 8, 2024
Dear Guest,Thank you for your kind words and positive feedback! We're delighted to hear that you enjoyed your experience at our property, particularly the hibachi dinner and the beautiful beach. We strive to create memorable moments for our guests, and we're thrilled to know that we succeeded during your stay. We look forward to welcoming you back for another enjoyable visit in the future!Warm regards,e-concierge

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2024
Response from Guissela Villaseñor on Apr 8, 2024
Dear Guest,We would like to express our sincere thanks for giving us a perfect rating. It fills us with joy to know that your experience at our hotel was excellent and that we were able to meet your expectations. Your support and appreciation means a lot to us, and we hope to have the privilege of welcoming you back in the future for another memorable stay.Thank you for choosing us and for sharing your experience!Best regards,e-concierge

8/10 Good

Jeff

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The buffet was terrible. Been to a lot of “5 Star” all inclusive resorts and this was by far the worst buffet experience.
Stayed 6 nights in Mar 2024
Response from Guissela Villaseñor on Apr 8, 2024
Dear Esteemed Guest,I wanted to personally reach out and express my sincere gratitude for sharing your valuable feedback with us. Your insights, comments, and experiences hold tremendous value to our team as we strive to continuously improve our services.We are genuinely looking forward to the opportunity to welcome you back to our establishment in the near future. Please know that we are always here to ensure that your next experience with us is even more memorable than the last.Sincerely,e-concierge

10/10 Excellent

Francine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Likes a lot of activities all day. Didn't like long waits at restaurants. Liked the food at Italian and French and Hibachi restaurants
Stayed 3 nights in Apr 2024
Response from Guissela Villaseñor on Apr 5, 2024
Dear Guest, Thank you for sharing your feedback! We're delighted to hear that you enjoyed the variety of activities available throughout the day. It's wonderful to know that you found the food at our Italian, French, and Hibachi restaurants to your liking. Your satisfaction is our priority, and we hope to welcome you back soon for another fantastic experience! If there's anything else we can assist you with, please don't hesitate to let us knowBest Regards,e-concierge

10/10 Excellent

Tracey

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would recommend this property.
Stayed 6 nights in Jan 2024
Response from Guissela Villaseñor on Apr 4, 2024
Dear Guest,Thank you for your kind recommendation! We're thrilled to hear that you enjoyed your stay at our property. Your satisfaction is our top priority, and it's wonderful to know that you would recommend us to others.If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to reach out. We look forward to welcoming you back for another memorable stay in the future.Best regards,e-concierge

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Guissela Villaseñor on Apr 4, 2024
Dear Guest,Thank you so much for taking the time to leave us an excellent rating. We are thrilled to hear that you enjoyed your stay with us.Your satisfaction is our top priority, and we are delighted that we met your expectations. We truly appreciate your kind words and feedback.We look forward to welcoming you back for another memorable experience in the future. If there is anything we can assist you with or if you have any special requests for your next visit, please don't hesitate to contact us. We are here to ensure that every stay is exceptional.Warm regards,e-concierge

4/10 Poor

Caleb

Traveled with family
Liked: Cleanliness, property conditions & facilities
After trying multiple times to get a restaurant wait time under two hours, we had the lineup 30 minutes before they opened to get our wait time to an hour. No reservations were accepted for dining on property. Room service waits were an hour and a half. The facilities are nice, but the staff was unmotivated and complaining about the other departments to us.
Stayed 4 nights in Mar 2024
Response from Guissela Villaseñor on Apr 3, 2024
Dear Esteemed Guest,I wanted to personally reach out and express my sincere gratitude for sharing your valuable feedback with us. Your insights, comments, and experiences hold tremendous value to our team as we strive to continuously improve our services.We are genuinely looking forward to the opportunity to welcome you back to our establishment in the near future. Please know that we are always here to ensure that your next experience with us is even more memorable than the last.Sincerely,e-concierge

8/10 Good

Anthony

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food at Seaside Grill was unedible
Stayed 4 nights in Mar 2024
Response from Guissela Villaseñor on Apr 3, 2024
Dear Esteemed Guest,I wanted to personally reach out and express my sincere gratitude for sharing your valuable feedback with us. Your insights, comments, and experiences hold tremendous value to our team as we strive to continuously improve our services.We are genuinely looking forward to the opportunity to welcome you back to our establishment in the near future. Please know that we are always here to ensure that your next experience with us is even more memorable than the last.Sincerely,e-concierge

6/10 Okay

Chelsea

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The food was horrible I had paper melted in with my cheese that you could see the words in it . When I checked in the preferred lounge it was a horrible experience. When I got my room they had me all the way in the back of the hotel that all I saw was the building and palm trees with I sliver of the water I n the corner since the palm trees and building blocked everything else which was a so called oven view . The gentleman with my luggage was the most helpful he also agreed with me when we got to the room that it was no view and made a call and got my room changed for me . So It took about an hour to get any meal except the buffet restaurant. Besides that the pools were beautiful the kids had a blast in the kids slides and pools.
Stayed 6 nights in Mar 2024
Response from Guissela Villaseñor on Apr 2, 2024
Dear Esteemed Guest,I wanted to personally reach out and express my sincere gratitude for sharing your valuable feedback with us. Your insights, comments, and experiences hold tremendous value to our team as we strive to continuously improve our services.We are genuinely looking forward to the opportunity to welcome you back to our establishment in the near future. Please know that we are always here to ensure that your next experience with us is even more memorable than the last.Sincerely,e-concierge

6/10 Okay

Mafalda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bring bug spray - lots of it - the hotel provides a small bottle in the room, but we woke up one morning with a bunch of bites. Room: clean, nice and spacious, showing some wear and tear. Water is not hot, more like tepid. If you're going to share a room with someone make sure it's some you're comfortable seeing you in the buff. Bathrooms have little privacy Room had bathrobe and slippers. One day we had no maid service. Common area bathrooms are spotless. They have a kids movie playing outside most nights, walk by and snag a bag of popcorn. Food: it's ok, standard buffet food - there's a sushi station - the Asian and Mexican restaurants were good. Coco Cafe is nice for a quick bite, ( try the turkey sandwich ) coffee. Food at the beach is hot dogs, burgers etc. On Thursday night had dinner at the buffet around 8:15 pm place was half empty and yet no one asked us if we wanted anything to drink, had to flag down a waiter Tons of activities all day long. The site is beautiful and the staff are nice. nicer if you tip continually, especially at the beach. Hot tub full of kids The beach is beautiful, seaweed cleaned up continually. The preferred club is not worth the extra price. The plunge pools are freezing, never once had turn down service, nor did we see the snack cart. You don't get any priority seating at the restaurants, line up like everyone else. They give you a buzzer. There is no bracelet system Alcohol is weak. Go to PuerMorelos call an Uber, pay in pesos.
Stayed 7 nights in Mar 2024
Response from Guissela Villaseñor on Apr 1, 2024
Dear Esteemed Guest,I wanted to personally reach out and express my sincere gratitude for sharing your valuable feedback with us. Your insights, comments, and experiences hold tremendous value to our team as we strive to continuously improve our services.We are genuinely looking forward to the opportunity to welcome you back to our establishment in the near future. Please know that we are always here to ensure that your next experience with us is even more memorable than the last.Sincerely,e-concierge

2/10 Terrible

Ryan

Disliked: Staff & service
Horrible service. Rude employees. Understaffed. Dirty.
Stayed 7 nights in Mar 2024
Response from Guissela Villaseñor on Mar 27, 2024
Dear Esteemed Guest,I wanted to personally reach out and express my sincere gratitude for sharing your valuable feedback with us. Your insights, comments, and experiences hold tremendous value to our team as we strive to continuously improve our services.We are genuinely looking forward to the opportunity to welcome you back to our establishment in the near future. Please know that we are always here to ensure that your next experience with us is even more memorable than the last.Sincerely,e-concierge

10/10 Excellent

DINAN

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staffs are very friendly.
Stayed 7 nights in Mar 2024
Response from Guissela Villaseñor on Mar 27, 2024
Dear Guest,Thank you for your kind words! We're thrilled to hear that you found our staff to be very friendly during your stay. Providing exceptional service with a warm and welcoming attitude is always our goal, and we're delighted that our team members made a positive impression on you.We hope you had a wonderful time with us, and we look forward to welcoming you back for another memorable stay in the future. If there's anything else we can assist you with, please feel free to let us know.Warm regards,

8/10 Good

Ruo Len

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is very family oriented and made us feel welcomed everyday
Stayed 5 nights in Mar 2024
Response from Guissela Villaseñor on Mar 26, 2024
Dear Guest,Thank you so much for your feedback! We're thrilled to hear that you felt welcomed and had a great family-oriented experience during your stay with us. Creating a warm and inviting atmosphere for our guests, especially families, is something we take great pride in.We're glad you enjoyed your time here, and we look forward to welcoming you and your family back for another wonderful stay in the future. If there's anything else we can do to make your next visit even more memorable, please don't hesitate to reach out.Warm regards,e-concierge

10/10 Excellent

iriss

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
friendly great staff!
Stayed 4 nights in Feb 2024
Response from Guissela Villaseñor on Mar 26, 2024
Dear Guest,Thank you for your kind words! We're delighted to hear that you found our staff to be friendly and great during your stay. Providing exceptional service and creating memorable experiences for our guests are our top priorities, and we're thrilled that our team met your expectations.We appreciate your feedback and hope to welcome you back for another wonderful stay in the future. If there's anything else we can assist you with, please feel free to let us know.Best regards,e-concierge

2/10 Terrible

Lauren

Traveled with group, Traveled with partner
Disliked: Cleanliness
14 restaurants on premises but They are not open everyday, waits are hours long, they run out of buzzers so they make you sit there and wait. Portions are for infants at a la carte restaurants (on average people were ordering two-three entrees plus appetizers and still didn’t feel satisfied or full), Buffet food is flavorless, food has clearly been sitting out. Preferred beach- Wasn’t informed. I’m so angry about this premium alcohol- All the alcohol was available at every bar went to. There was nothing special about “premium alcohol.” This is a lie. Preferred lounge- Same availability at every other bar. No benefit. preferred breakfast- Only available from 8:30-9:30. We’re on vacation. We aren’t setting alarms to wake up to be served the same soggy options from the buffet. Secondary issues: - [ ] Loud drunk guests in room hallways screaming after midnight - [ ] Limited and “saved” seating is allowed for full days we didn’t have seats by the pool or on the beach - [ ] Priority upon check in was not that we understood what we already paid for but trying to sell us a massage to trick us into a timeshare presentation. Sneaky and disgusting. - [ ] Room service had hair in it and food was inedible
Stayed 7 nights in Mar 2024
Response from Guissela Villaseñor on Mar 25, 2024
Dear Esteemed Guest,We extend our heartfelt gratitude for taking the time to provide us with your valuable feedback. Your insights, comments, and experiences are greatly appreciated as they play a vital role in our ongoing efforts to enhance our services. Your input empowers us to pursue excellence continuously, exceeding the expectations of every guest who graces our establishment. We eagerly look forward to the chance to host you once again in the near future.Warm regards,e-concierge

10/10 Excellent

Terry Matthew

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property, VIP Services exceeded expectations. Heard some guests complaining about long wait times…solution, go to the dining facility about an hour before you plan to eat and they will give you a buzzer. Enjoy other bars until your table is ready & chill out. Clean rooms and resort. Impressed and will be back. Oh, also heard a complaint that it was too windy. Ah, well I’m not sure the resort can fix this. Took the $120 USD round trip to Playa Del Carmen, 5th Ave. Was fun. Spa and Hydro treatment was amazing. Great for families, we did not bring ours but it looked like kids had a blast. Map out the resort and make reservations early for Asian restaurant. All others are first come first served (solution above). Enjoy!
Stayed 5 nights in Mar 2024
Response from Guissela Villaseñor on Mar 25, 2024
Dear Guest,Thank you so much for taking the time to share your wonderful feedback with us! We are thrilled to hear that you had such a fantastic experience during your recent stay at our property. It's fantastic to know that our VIP services exceeded your expectations and that you found our rooms and resort to be clean and impressive.We're delighted that you enjoyed the spa and hydro treatment, and it's great to hear that you found it amazing. It's also wonderful to know that our property is suitable for families, and even though you didn't bring yours on this occasion, it's reassuring to hear that it looked like the kids were having a blast.We truly appreciate your kind words and your decision to stay with us. It would be our pleasure to welcome you back for another memorable experience in the future. If there's anything more we can do to enhance your next stay, please don't hesitate to let us know.Warm regards,e-concierge

10/10 Excellent

KARLA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Whirlpools were a nice touch - but service overall was exceptionally great!
Stayed 4 nights in Mar 2024
Response from Guissela Villaseñor on Mar 24, 2024
Dear Guest,Thank you for sharing your feedback with us! We're delighted to hear that you enjoyed the whirlpools during your stay. It's wonderful to know that you found our service to be exceptionally great overall.Your kind words mean a lot to us and serve as a motivation for our team to continue delivering outstanding service to all our guests.We hope to have the pleasure of welcoming you back for another fantastic experience in the future!Warm regards,e-concierge

10/10 Excellent

Genevieve

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Guissela Villaseñor on Mar 24, 2024
Dear Guest,I wanted to take a moment to express my sincere gratitude for leaving us an incredible rating. It's truly an honor for us to receive such positive feedback and to know that your experience at our establishment was memorable.We strive constantly to provide exceptional service and create unforgettable memories for our guests, and your kind words are the greatest recognition of our efforts.We look forward to the privilege of welcoming you back in the future and exceeding your expectations once again. Please don't hesitate to reach out if you need anything during your next visit.Thank you again for your support and for choosing our establishment for your stay!Warm regards,e-concierge

10/10 Excellent

Leann Rae

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a short stay of 4 days. Overall we are pleased with our stay here. Housekeeping came late in the afternoon which was okay for us. You need reservations for hibachi. Italian restaurant was thee best food option- opens at 6pm and people start lining up by 5:15pm. Sea side grill was okay but waited 2 hours to be seated. Entertainment was great. We did not experience anyone too loud, or anyone way too intoxicated. We toured another resort, listened to the presentation, left with $250 leisure money and another vacation! We will be back
Stayed 3 nights in Mar 2024
Response from Guissela Villaseñor on Mar 22, 2024
Dear Guest,Thank you for sharing your experience with us. We're delighted to hear that you had an enjoyable stay, despite its brevity. It's wonderful to know that you found the entertainment to be great.We look forward to welcoming you back for another memorable stay in the future.Best regards,e-concierge

8/10 Good

Karla

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service is great. If you are staying in building 1 it is extremely noisy and loud until 2am. You can hear the music and people.
Stayed 4 nights in Mar 2024
Response from Guissela Villaseñor on Mar 21, 2024
Dear Guest,Thank you for your kind words regarding our service. We're delighted to hear that you had a positive experience during your stay.We strive to provide exceptional service to all our guests, and it's rewarding to know that our efforts have been appreciated.We look forward to welcoming you back for another fantastic stay in the future.Best regards,e-concierge

6/10 Okay

Lourdes

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service
Staff and Service were excellent, however, the main issue I had was restaurants. Since no reservations are possible you need to be very early, like 20 mins before opening, to be able to grab a table. I also had to change rooms twice for ac issues.
Stayed 4 nights in Mar 2024
Response from Guissela Villaseñor on Mar 21, 2024
Dear Guest,Thank you for sharing your feedback! We're thrilled to hear that you found our staff and service excellent during your stay. Your kind words mean a lot to us, and we hope to have the pleasure of welcoming you back soon for another outstanding experience.Warm regards,e-concierge

10/10 Excellent

Tanmaya Raj

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay! Will visit again
Stayed 4 nights in Mar 2024
Response from Guissela Villaseñor on Mar 21, 2024
Dear Guest,Thank you for your feedback! We're delighted to hear that you had a great stay with us and that you're considering visiting again. We look forward to welcoming you back for another wonderful experience.Best regards,e-concierge

10/10 Excellent

Johanna

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and helpful
Stayed 3 nights in Mar 2024
Response from Guissela Villaseñor on Mar 19, 2024
Dear Guest,Thank you for taking the time to share your feedback with us. We're delighted to hear that you found our staff to be very friendly and helpful. Providing exceptional service is what we strive for, and we're thrilled that we could contribute to making your stay enjoyable. We hope to have the pleasure of welcoming you back again soon!Best regards,e-concierge

10/10 Excellent

Michelle

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
My boyfriend and I absolutely loved this!! The staff was amazing. They knew our names and were always on top of things. The food wasn’t amazing, but it was definitely edible. We would definitely go back!!
Stayed 4 nights in Mar 2024
Response from Guissela Villaseñor on Mar 19, 2024
Dear Guest,We're thrilled to hear that you and your boyfriend had such a fantastic experience with us! Providing personalized service and ensuring our guests feel cared for is always our top priority. Thank you for your kind words, and we can't wait to welcome you back for another memorable stay in the future!Warm regards,e-concierge

10/10 Excellent

Sharon

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay. It was our first all inclusive experience and it was a good introduction
Stayed 4 nights in Mar 2024
Response from Guissela Villaseñor on Mar 19, 2024
Dear Guest,We're delighted to hear that you enjoyed your first all-inclusive experience with us! It's wonderful to know that we could provide you with a positive introduction to this type of vacation. If there's anything we can do to make your next stay even more memorable, please don't hesitate to let us know. We look forward to welcoming you back for another enjoyable experience in the future!Warm regards,e-concierge

10/10 Excellent

Micah

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great property. Well laid out. Staff are very good. Felt like home!
Stayed 4 nights in Mar 2024
Response from Guissela Villaseñor on Mar 19, 2024
Dear Guest,Thank you for your kind words regarding your recent stay with us. We are thrilled to hear that you found our property to be great, well laid out, and that our staff provided excellent service. It warms our hearts to know that you felt at home during your time with us.We hope to have the pleasure of welcoming you back soon for another wonderful experience. If there is anything we can assist you with in the meantime, please don't hesitate to reach out.Warm regards,e-concierge

10/10 Excellent

Leticia E

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Guissela Villaseñor on Apr 8, 2024
Estimado Huésped,¡Gracias por su calificación perfecta de 5/5! Nos llena de alegría saber que disfrutó de su estancia con nosotros. Esperamos darle la bienvenida de nuevo pronto.Saludos cordiales,e-concierge

10/10 Excellent

Laureen

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful resort! Super clean & staff was very friendly. Would definitely go there again. Only thing I can say is the Huts on the beach were always saved with no one sitting at them. I think they should be monitored better & not saved for people that don’t show up for hours! Other than that wonderful place to go on vacation !
Stayed 6 nights in Mar 2024
Response from Ecommerce Manager on Mar 15, 2024
Dear Guest,Thank you for sharing your feedback with us. We are delighted to hear that you had an overall excellent experience during your stay at our resort.Your satisfaction is our top priority, and we are thrilled that we were able to meet your expectations. If there is anything specific that made your experience exceptional or if you have any suggestions for improvement, please feel free to let us know.We hope to have the pleasure of welcoming you back for another wonderful stay in the future.Warm regards

2/10 Terrible

Amelia

Disliked: Staff & service, amenities
Stayed 5 nights in Mar 2024
Response from Guissela Villaseñor on Apr 3, 2024
Dear Esteemed Guest,I wanted to personally reach out and express my sincere gratitude for sharing your valuable feedback with us. Your insights, comments, and experiences hold tremendous value to our team as we strive to continuously improve our services.We are genuinely looking forward to the opportunity to welcome you back to our establishment in the near future. Please know that we are always here to ensure that your next experience with us is even more memorable than the last.Sincerely,e-concierge

10/10 Excellent

Jodye Levy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an overall excellent experience. The one area that needs improving is the wine selection at the restaurants for those who just want a glass or two of wine. Wine by the bottle has a phenomenal markup. A bottle you can easily purchase for $10 or $15 US is marked up to $40 or $60. There are bottles that sell for over $1,000. So if you don't want to empty your wallet for a bottle of wine and just want the house wine, the selection is extremely limited. You have your choice of four or five wines, two whites and two or three reds and every restaurant, whether it be French, Mexican, Italian, etc. all offer the same four or five wines from the same winery. It's really quite silly for a resort of this caliber.
Stayed 7 nights in Mar 2024
Response from Guissela Villaseñor on Mar 14, 2024
Dear Guest,Thank you for sharing your feedback with us. We are delighted to hear that you had an overall excellent experience during your stay at our resort.Your satisfaction is our top priority, and we are thrilled that we were able to meet your expectations. If there is anything specific that made your experience exceptional or if you have any suggestions for improvement, please feel free to let us know.We hope to have the pleasure of welcoming you back for another wonderful stay in the future.Warm regards,e-concierge

10/10 Excellent

Catherine Evelyn Clarke

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing resort for families with young kids, great buffet food (we didn’t try the restaurants), staff was very friendly and the size of the resort is perfect to walk comfortably everywhere. They have given the same level of attention / investment to the infinity pool (adults mainly) vs. the kids pool. It really is a great resort for the best overall experience. Only thing to change is that the resort is a bit dated but that did not impact the outstanding rating this resort deserves. Also a big bonus is that it’s 25mins from the airport. We were a group of 14 with 4 kids ranging from 6month old to 4 year old. Everyone had an amazing time and we’ve been to 7 resorts over the last 10 years.
Stayed 7 nights in Mar 2024
Response from Guissela Villaseñor on Mar 13, 2024
Dear Guest,Thank you for your wonderful feedback! We are thrilled to hear that you and your family had such an amazing experience at our resort. It's delightful to know that you enjoyed the buffet food and found our staff to be friendly and accommodating.We're glad that you appreciated the layout of our resort, making it easy to navigate, and that both the infinity pool and kids' pool were well-maintained. Your satisfaction is our top priority, and we're grateful for your kind words. It was a pleasure hosting you and your group, and we hope to welcome you all back for another fantastic stay in the future!Warm regards,e-concierge

6/10 Okay

Me i love Sabrina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is ok not great, i had the room with the plunge pool because i love night swimming but the pool was not heated couldn’t use at all not even in day time, all inclusive and i had to pay 60 box for lobster at the restaurants,and there’s not many options to eat near the pool during the day. The mini fridge in the room just had soda and water. Other than that it’s a beautiful place.
Stayed 3 nights in Mar 2024
Response from Guissela Villaseñor on Mar 12, 2024
Dear Guest,We sincerely appreciate your positive comment about our hotel. We are pleased to know that your stay was to your liking. We look forward to the privilege of welcoming you again in the future.Best regards,e-concierge

10/10 Excellent

Marci

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super friendly staff and waiters! Great drinks and food. Excellent beach, pool areas, amenities were gorgeous!
Stayed 4 nights in Mar 2024
Response from Guissela Villaseñor on Mar 12, 2024
Dear Guest,Thank you for your kind words! We're delighted to hear that you had a wonderful experience with our friendly staff, excellent drinks, and food. It's fantastic to know that you enjoyed our beautiful beach, pool areas, and amenities as well.We look forward to welcoming you back for another fantastic stay in the future!Warm regards,e-concierge

10/10 Excellent

Chelsea L

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was wonderful, room with plunge pool was great. Would have liked more Mexican food options, but everything else was fantastic
Stayed 4 nights in Mar 2024
Response from Guissela Villaseñor on Mar 12, 2024
Dear Guest,Thank you for your valuable feedback! We're thrilled to hear that you enjoyed the wonderful service from our staff and that you found your room with the plunge pool to be great. Your suggestion regarding Mexican food options is duly noted, and we'll strive to enhance our culinary offerings to better suit your preferences.We hope to have the pleasure of welcoming you back for another fantastic experience soon.Best regards,e-concierge

10/10 Excellent

yesenia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Guissela Villaseñor on Mar 12, 2024
Dear Guest, Thank you for your excellent rating! We are very pleased to hear that your experience with us was satisfactory and that you enjoyed your stay. Your feedback is very valuable to us and motivates us to continue to provide exceptional service.We look forward to having the pleasure of welcoming you back in the near future. If you need anything else or have any special requests for your next visit, please do not hesitate to let us know.Thank you again for choosing our hotel and for taking the time to share your feedback!Best regards,e-concierge

4/10 Poor

Catarina

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Upon arrival, the hotel staff promised a bottle of a certain brand of liquor. It was even specified, the brand, in the welcome letter. It went on to take 6 days of fighting back and forth with them who only wanted to give us the bottom shelf brand of vodka to get a bottle the night before we left. Extremely disappointing!!!
Stayed 7 nights in Mar 2024
Response from Guissela Villaseñor on Mar 11, 2024
Dear Esteemed Guest,We extend our heartfelt gratitude for taking the time to provide us with your feedback. Each guest's insights, comments, and experiences are invaluable to us as they guide our ongoing efforts to enhance our services. Your input empowers us to continuously pursue excellence and exceed the expectations of all our guests. We eagerly look forward to the opportunity to welcome you back to our establishment in the near future.Best regards,e-concierge

10/10 Excellent

Ghaith, villa park

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience with my family! Staff is amazing and dinning was delicious! Italian restaurant was the best. Highly recommended
Stayed 3 nights in Feb 2024
Response from Guissela Villaseñor on Mar 11, 2024
Dear Guest,Thank you for sharing your wonderful experience with us! We're delighted to hear that you and your family had a great time at our resort. It's fantastic to know that you enjoyed the delicious dining options, especially the Italian restaurant. Your recommendation means a lot to us!We hope to welcome you and your family back for another fantastic stay in the future.Best Regards,e-concierge

10/10 Excellent

Elizabeth, Fairfield

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were all so friendly and kind the entire time. They truly made our stay incredible!
Stayed 3 nights in Feb 2024
Response from Guissela Villaseñor on Mar 6, 2024
Dear Guest,Thank you for your kind words! We are thrilled to hear that our staff made your stay truly incredible with their friendly and kind service. Providing exceptional hospitality is our top priority, and we're delighted that we could contribute to your positive experience.We hope to welcome you back for another wonderful stay in the future!Best regards,e-concierge

10/10 Excellent

Danika

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 5 nights in Feb 2024
Response from Guissela Villaseñor on Mar 6, 2024
Dear Guest,Thank you for your feedback! We are delighted to hear that your experience was excellent during your stay at our hotel. If there is anything we can improve upon or any special requests you have for your next visit, please let us know. We are here to ensure that each of our guests has a memorable experience.We look forward to welcoming you back in the future.Best regards,e-concierge

10/10 Excellent

Nydia

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a nice resort. Away from everything. I would recommend for families with small children if they like to stay at the resort only. I would not recommend for couples or young adults that like to party a little or go out as this resort is far from Cancun and Playa del Carmen. I was upgraded to preferred without asking, not sure if was due to being a gold member with Expedia, but it was really nice to have breakfast a la carte by the beach and loved the free hydro message. Lots of weddings going on as well. I thought the pool was a little boring. Plenty of good food options. The better liquor is at the preferred bar lounge or bar on the beach.
Stayed 5 nights in Feb 2024
Response from Guissela Villaseñor on Mar 20, 2024
Dear Guest,Thank you for sharing your experience with us. We're delighted to hear that you found our resort to be nice and suitable for families with small children. We appreciate your recommendation and are glad you enjoyed the perks of being upgraded to Preferred status, including the a la carte breakfast by the beach and the complimentary hydro massage. Your feedback regarding the pool and liquor options is duly noted, and we will take it into consideration for future improvements. Should your travels bring you back to the area, we would be honored to welcome you again.Best regards,e-concierge

10/10 Excellent

Salvador Scott

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This location was very close to the airport, had very friendly staff, food was OK but expected. The grounds were kept very clean, and the beach as well. I would go back.
Stayed 3 nights in Feb 2024
Response from Guissela Villaseñor on Mar 5, 2024
Dear Guest,Thank you for your valuable feedback. We're pleased to hear that you found our location convenient and that you appreciated the cleanliness of our grounds and beach. Your comments about the food are duly noted, and we will strive to exceed your expectations in this aspect during your next visit. We look forward to welcoming you back soon for another enjoyable stay.Best regards,e-concierge

8/10 Good

Roberta

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay. Staff were friendly, the facility is clean and grounds were taken care of. Only downfalls are the travel distance to excursions- taxi fees were very high, and the beach had seaweed but ocean was swimmable. Many weddings all week made for less accessibility to restaurants and were very loud- 3 weddings at a time competing one another.
Stayed 6 nights in Feb 2024
Response from Guissela Villaseñor on Mar 3, 2024
Dear Guest,We are delighted to hear that you enjoyed your stay with us! It's fantastic to know that our friendly staff, clean facilities, and well-maintained grounds contributed to a pleasant experience for you. Thank you for sharing your feedback, and we look forward to welcoming you back for another enjoyable stay in the future.Best regards,e-concierge

4/10 Poor

Quang

Disliked: Amenities, property conditions & facilities
Average. Not many options for food. Buffet is too small, limited food.
Stayed 5 nights in Feb 2024
Response from Guissela Villaseñor on Mar 2, 2024
Dear Esteemed Guest,We extend our sincere gratitude for taking the time to share your feedback with us. We highly value the insights, comments, and experiences of each of our guests, as they serve as crucial guidance for our continuous improvement efforts. Your input enables us to strive for excellence and continually surpass the expectations of all who stay with us. We eagerly anticipate the opportunity to welcome you back to our establishment in the near future.Warm regards,e-concierge

6/10 Okay

Maryan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Feb 2024
Response from Guissela Villaseñor on Mar 3, 2024
Dear Guest, Dear Esteemed Guest,We extend our sincere gratitude for taking the time to share your feedback with us. We highly value the insights, comments, and experiences of each of our guests, as they serve as crucial guidance for our continuous improvement efforts. Your input enables us to strive for excellence and continually surpass the expectations of all who stay with us. We eagerly anticipate the opportunity to welcome you back to our establishment in the near future.Warm regards,e-concierge