Ratings based on 49 Verified Reviews
They paid and stayed. We double-checked.
4.8 Room cleanliness
4.8 Service & staff
4.8 Room comfort
4.9 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler from Michigan
Great hotel, food and staff!Posted Jan 5, 2016
Pros: We loved the 24 hour room service, the choice of 9 different restaurants and the privacy and quietness of staying in the Casitas.
Cons: The beach is a bit rocky and there are unsightly breakers in the water. The breakers are to replace the sand that was lost during a past hurricane.
Location: The hotel is 30 mins from the Cancun Airport & provided free shuttle service to Cancun and Playa Del Carmen, we enjoyed horseback riding at the hotel.
We absolutely loved our week at the Eldorado Casitas Royale for our 20 Year Wedding Anniversary! The restaurants were gorgeous the food quality and wait staff was excellent! Our room (an individual Casitas suite) was close to the pool and beach, was very clean, well decorated and private, loved the out door shower too! The hotel grounds were immaculate and the hotel staff always said Hi (Ola) and were extremely helpful and polite. We will definetley be going back!!!
for Couplesby A verified traveler from Michigan
ParadisePosted Nov 10, 2015
Cons: Honestly, nothing...
Location: We never left this property, but if one wanted, the travel/activities concierge is on hand throughout.
We've been to many all inclusive resorts and none compare to the Casitas Royale. Even after arriving during a rainstorm the property was immaculate and the staff was beyond accommodating. We stayed in the infinity pool casita suite and it also was beyond my expectations. The food was exceptional, the pools and beach cabanas were not crowded at any time and again all were immaculate. My wife and I generally choose a different resort each year to vacation, this now will be the only property we visit. Yes, it was that good-
for Everyoneby A verified traveler
Posted Oct 16, 2015
Excellent resort,food was wonderful people were so nice. Casitas were quiet and maintained to perfection. We will return soon.
for Everyoneby A verified traveler from Darien,Il
Hotel on the beach.Posted Sep 17, 2015
Very nice hotel,clean rooms,staff is very friendly,food is very good,top shelf liquer.Only one complain is the beach.Its not swimmable,a lots of seaweed.
for Couplesby A verified traveler
Posted Aug 1, 2015 on Hotels
for Familiesby Eduardo from Rusia
Posted Jul 20, 2015 on Hotels
La habitación un poco pequeña para el costo, lo demás muy bien.
for Familiesby Eduardo from Mexico
Posted Jul 20, 2015 on Hotels
Todo fue excelente
for Everyoneby A verified traveler from TN
Great place for foodies/couples.Posted Mar 28, 2015
The resort is quite large yet never feels "crowded." I was there to eat, drink, and relax. The food was the best that I have ever had at an all-inclusive resort. A wide variety of cuisines...quality ingredients and nice presentation. Good quality spirits and wines. Great pools, spa, and a lot of options for younger honeymooners as well as couples celebrating anniversaries. Great hospitality and value.
by A verified traveler from Chicago
Posted Feb 6, 2015
Pros: The Grounds and Staff
Cons: Drinks and quantity of food.
Location: Great locate.
Grounds were A+, Staff was A+, Where it lacked, pretty sizable, was the drinks they served. The Grey Goose was tremendously watered down. I ordered a double martini and, to show my wife what i was talking about, I finished it in 2 gulps and it didn't even burn. Any other time I'd almost yak. The quantities of food weren't up to par, but you could always order more. Marg's were all sugar too.
for Everyoneby A verified traveler from Georgia
Great resort for CouplesPosted Feb 6, 2015
Pros: Staff and accommodations.
Cons: Beach needs improvements and more meal options that aren't "Gourmet Style".
Location: Close to all outside tours and activities.
Top notch resort. Definitely recommend the Casitas side. They are beautiful. The staff does everything possible to serve you and always has a smile and answers "My Pleasure". The beach huts made the beach more pleasing but it was a little hard to look past the rocks and the large sand bags in the ocean they placed for erosion control. The food is good but you have to get used to the "Gourmet Style" meals. They are Chef prepared and small portioned. We got around this by ordering more than one entrée. I would definitely recommend this resort to anyone wanting a great "Couples" getaway. My Wife and I went there to celebrate our 25th wedding anniversary and they made it really special. We had a couples massage, candle light dinner on the beach and beautiful arrangements left on our bed every night as part of the turn down service.