Ratings based on 437 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
93% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great Experience

Posted Jan 25, 2016
Pros: The size, the variety of amenities
Cons: The lighting. Rooms are very dark even with every light turned on.
Location: Good location
Beautiful resort, exceptional staff. We had a bad experience with Loman travel which messed up our last day there.
4 out of 5
Recommended
for Couples
by A verified traveler from Houston, TX

Stunning Resort, Terrible Beach

Posted Jan 6, 2016
Pros: The grounds are amazing. It is so pretty and lush and quiet.
Cons: We never managed to get one of the beautiful day beds by the beach or pools. even before breakfast they had towels on them but no people.
We have just retuned from a long weekend at the El Dorado Royale. We stayed in a junior suite with a jacuzzi, and upon check in we were told we'd be upgraded one level to a larger room. It was a large room, very clean and comfortable. The balcony was small with 2 wooden chairs and a small table. I found the chairs pretty uncomfortable and we didn't sit out there much. The view from our balcony was great - gorgeous palms, the lazy river swimming pool winding through and water fountains. It really is a gorgeous resort with a huge amount of trees and greenery everywhere you look. The found the staff at the hotel to be fantastic throughout. Everyone we met was pleasant, smiled, said hello, asked how our day was going or how we were enjoying our stay. Our drinks were brought quickly and we couldn't fault anyone in any role at the resort. The beach is pretty dire. The sandbags and cement blocks are serving a great purpose, but in some parts of the 2 mile property you cannot even enter the water. In the part near our room we could wade past some rocks and enjoy the water between the rocks and the sandbags and this was sufficient for me. The water was up to about my neck and that's as far as I cared to go. But what you've read in other reviews is true - the beach is unsightly. This didn't really put me off, though. The food portions are really small, even by European standards, and more than once we ordered room service after a meal. The flavours are good though.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 5, 2016
Went with my boyfriend - the resort was clean, fun, and beautiful.
5 out of 5
Recommended
for Couples
by A verified traveler

Big and Beautiful

Posted Nov 27, 2015
The Resort is quite large and has a lot to offer. The only down size would be the beach. It's not the best, but it serves it purpose.
5 out of 5
Recommended
for Everyone
by A verified traveler from Ma

Beautiful hotel and amazing food

Posted Oct 30, 2015
Food was excellent, staff was perfect and they take care of you, rooms were amazing, all around best place to go. We will be going back very soon.
2 out of 5
Recommended
for Couples
by Sandra G.

Couple on vacation

Posted Oct 26, 2015 on Orbitz
Room was nice and clean. Staff to stock mini bar only visited twice in seven days. Food..,very good. Staff continuously saying ola made us nuts.
4 out of 5
Recommended
for Couples
by GSUK

All inclusive luxury

Posted Oct 24, 2015 on Ebookers
Chose the lowest price room spent all day on the private beach blissful.
5 out of 5
Recommended
for Everyone
by A verified traveler from Florida

We had a wonderful 8 Days.

Posted Oct 4, 2015
Pros: Food, grounds, and our room.
Cons: The time for the grass removal, and not the same path every day.
Location: We never left the hotel. It was $37 each way to go to town. The trips to Cancun and town the hotel offered were not times I would want to go.
Hotel grounds were beautiful. Food was excellent. Our swim-up room was a must have. The hotel service was good but I think they can use more staff. After 4pm for your room to be made up is unacceptable. Then turn down at 6pm. Our personal concierge was wonderful. Biggest complaint was the grass removal from the ocean. There were many day workers walking back and forth between our building. Plastic bags on there backs to carry the grass bags and it was a constant parade for at least 3 of our days.
5 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful!

Posted Sep 21, 2015
This resort is absolutely beautiful! Super clean, the staff was very friendly and the food was delicious! We will definitely be returning!
4 out of 5
Recommended
for Couples
by Nicholas M.

El Dorado Royale Vacation

Posted Aug 15, 2015 on Orbitz
Although expensive, the trip was very relaxing and worth it. The staff were great and really bumped up the experience for us. The food was great, and of course the weather and location were great too.