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Get an overview of this hotelLuxury adults only all-inclusive beachfront resort on the Riviera Maya

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Riviera Maya hideaway

Secluded from the crowds but only 25 minutes from the action of both Cancún and Playa del Carmen, this adults only all-inclusive resort lies along 300 meters (328 yards) of white-sand beach on the Riviera Maya.

All-Inclusive resort

Included in the room rate at Excellence Riviera Cancun - Adults Only - All Inclusive are meals, snacks, and drinks at 10 restaurants and 10 bars; access to snorkeling and kayaks, a rifle and archery range, and nightly entertainment.

Spacious suites

Newly renovated suites feature at Excellence Riviera Cancun - Adults Only - All Inclusive marble bathrooms with double jetted tubs. Balconies have upholstered, built-in seating and chairs, plus ocean or pool views.

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4.7 out of 5
96% of guests recommend
4.8 Room cleanliness
4.8 Service & staff
4.6 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
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Great resort on the beach. best of the best!!!

5 out of 5
by from H
Posted Feb 21, 2017
Everyone caters to all of your needs. Restaurants and food choices are excellent! This is our 2nd time here and it keeps getting better...!!! We will be back! Thanks for making it so special...
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Great Resort

5 out of 5
by from New York
Posted Feb 20, 2017
Excellence resort was top notch. Friendly help, spotless rooms, great food and top notch entertainment. The only negative I can share is sometimes the water pressure was low at peak hours - but overall I would give 5 stars for this resort, and would definitely return.
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Great All-Inclusive Resort

5 out of 5
by from toronto
Posted Feb 17, 2017
Pros: There was a great balance of activities and quiet relaxation. Service staff friendly and always circulating beach and pool.
Location: We were there for 4 days only and chose not to venture off the resort. Not too far from Cancun airport.
I would absolutely recommend this hotel, and will definitely return. Food was great (so many options - loved pizza at The Sol Bar, and lattes at Aroma); there were lots of pools and we loved the beach/pool beds; beach was beautiful; Miile Spa was awesome (everyday specials were offered at the spa; I booked an 80 minute holistic soothing massage, and Santiago gave me one of the best massages I have ever had. Ismael was great as he led me through the hour long complimentary aqua wellness, and that was a fabulous experience too). There were daily activities around the pool (if you wanted to participate) and we especially enjoyed the guacamole and cerviche 'cooking lesson' led by Carlos, Leyde and chef Wilbert. Manuel, at the Agave restaurant, gave us a great Tequila lesson, of course letting us sample it all!
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5 out of 5
by from New York
Posted Feb 14, 2017
Everything was wonderful. The staff, accommodations. The food overall was very good. Dinner at the Grill on the last night was not good...but overall I have no complaints. I was very happy with my stay and would definitely return.
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Third trip to an Excellence Property

5 out of 5
by from Mich
Posted Feb 8, 2017
We had an Excellent club junior suite ocean view. Great room. Two jacuzzis, one on the balcony, great direct ocean view. Pool heater was down for three days. Our room was very nice but our friends had a strong mildew smell in their room and had to leave the AC off and have a dehumidifier put in. Another couple we met had their room flood three times from a leaky pipe, they were moved and got a free upgrade on next visit. Staff really will do anything to make sure you are happy. Will try to return next year.
Comment from Hotel Management
Feb 21, 2017 by Community Manager
Dear Michigan, First and foremost, let us thank you for choosing Excellence Riviera Cancun once again as host of your holidays and for recommending us to all Expedia users. We are delighted to read that you had a remarkable experience at Excellence Riviera Cancun and you were able to enjoy and relax. We also appreciate your constructive feedback, which helped us identify specifically the areas of opportunity encountered during your stay. We truly hope to have the privilege to welcome you back in a near future for another fantastic experience. Please, receive our warmest regards from Excellence Family!
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Romantic and relaxing

5 out of 5
by from connecticut
Posted Feb 1, 2017
Pros: It was beautiful, well kept, fun shows, great walking paths, great food choices for me, staff was super friendly and helpful.
Cons: Menus at concierge for people with special dietary issues--Option of extra veggies at dinner? Vegan gluten free chocolate dessert :)
Location: Tulum was a little over an hour away. Great ruins, on the coast.
We went to excellence for a short break from the winter. Nearly everything was perfect--the surroundings were beautiful, staff couldn't have been nicer or more helpful. It was a quiet and stress free stay. it was truly all inclusive so there was no fretting over where we should eat. Breakfast and lunch buffets were amazing--especially since I'm gluten free vegan and that usually means a few lousy choices. This was delicious food! Dinner restaurants were accommodating, but no desserts I could eat. They did arrange to have soymilk in coffeee shop--yay! Room was super spacious, with huge shower. Beach is gorgeous. Hotel is close to airport, reasonable drive to tulum ruins. We will be back.
Comment from Hotel Management
Feb 3, 2017 by Community Manager
Dear Valerie, First and foremost, let us thank you for choosing Excellence Riviera Cancun and for recommending us to all Expedia users. We are delighted to read that you had a remarkable experience at Excellence Riviera Cancun and our dedicated staff was able to fulfill all your requests and requirements. We also appreciate your constructive feedback, which helped us identify specifically the areas of opportunity encountered during your stay. We truly hope to have the privilege to welcome you back in a near future for another relaxing experience. Please, receive our warmest regards from Excellence Family!
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A true 5 star resort

5 out of 5
by from Alberta, Canada
Posted Jan 31, 2017
Extremely courteous staff with by far the best food at every a la carte I've had at any resort in Mexico. A relaxed crowd with enough pools and that still gave the feeling of being semi-private. Would gladly do a return visit
Comment from Hotel Management
Feb 3, 2017 by Community Manager
Dear Braden, Thank you for choosing and recommending Excellence Riviera Cancun for all Expedia users. We are very happy in reading that you found our resort a private paradise and your experience went above your expectations. We are looking forward to welcoming you back soon for another memorable experience! Please receive our warmest regards from Riviera Maya!
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Fabulous All-Inclusive

5 out of 5
by from Arkansas
Posted Jan 29, 2017
This was my third time to Mexico and this was the best hotel, by far. The food was wonderful and beautifully prepared. The service was excellent. There's an intimacy to Excellence. Our room was lovely. The grounds were gorgeous. We had a swim up suite and would do that again. We plan to return!
Comment from Hotel Management
Jan 31, 2017 by Community Manager
Dear Jane, Thank you very much for recommending Excellence Riviera Cancun to all Expedia users. It is great to read that your experience at Excellence Riviera Cancun went above your expectations and our partners were able to serve, pamper and provide so many enjoyable and relaxing moments. We also appreciate your comments regarding the delicious food served and the beautiful facilities encountered. We hope to have the opportunity to welcome you and provide another wonderful getaway. Receive our warmest regards!
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Staff and pillows

4 out of 5
by
Posted Jan 25, 2017
Some of the staff members were not as nice as others. I think they need to keep their own tips. Some of the staff do not deserve to be tipped as much as others. Their pillows are awful we tried different ones and we thought they all sucked. All in all this is a very nice place the food is good and the resort is very clean.
Comment from Hotel Management
Jan 26, 2017 by Community Manager
Thank you for sharing your experience at Excellence Riviera Cancun with all Expedia users. We are very pleased to know that you had a great time at our resort. We also appreciate your constructive feedback, which is very important to us. Your inputs help with our continuing efforts to provide an excellent service and a great stay. We look forward to welcoming you back soon! Receive our warmest regards!
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Great Hotel - Taxi to do stuff

5 out of 5
by
Posted Jan 23, 2017
Pros: Room and Food
Cons: Heat at least one pool and the Jacuzzis
Location: Not much to do near by
The hotel is outstanding with respect to food, room, service, etc. Not much to do in the area, you will need to rent a car or taxi to Cancun, Playa Del Carmen, or Tulum to enjoy and activities.
Comment from Hotel Management
Jan 26, 2017 by Community Manager
Thank you for choosing Excellence Riviera Cancun as your getaway destination and for recommending to all Expedia users. We are glad to know that you enjoyed your experience in our resort. We also appreciate your feedback, which helped us identify specifically the areas of opportunity encountered during your stay. We will be more than happy to be able to serve you again in a near future! Please, receive our warmest regards!
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Resort Amenities

All-Inclusive Details

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)
  • In-room liquor dispensers
  • Meals and beverages at companion properties

Activities and facilities/equipment

All land activities and use of recreational facilities and equipment are included.

Water activities

  • Kayaking
  • Sailing
  • Snorkeling
  • Windsurfing

Land activities

  • Bicycling
  • Fitness facilities
  • Tennis
  • Volleyball

Lessons/classes/games

  • Aerobics
  • Cooking
  • Dancing
  • Language
  • Water fitness
  • Yoga

Entertainment

  • Onsite entertainment and activities
  • Onsite live performances
  • Theme parties

Not included

  • Golf green fees
  • Use of golf cart
  • Use of golf equipment
  • Miniature golf
  • Motorized water sports
  • Sailboats
  • Scuba-diving certification
  • Scuba-diving excursions
  • Scuba-diving lessons
  • Snorkeling excursions
  • Bottled wine
  • Airport transfers
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours
  • Transportation to offsite activities

Resort Amenities

Making the Conde Nast Gold List in 2013, this adults only all-inclusive resort caters to guests seeking tranquility and a wide range of sports and outings for those who want to stay active, including yoga and pilates classes, watersports, beach football, and bicycle tours. Among more unusual pursuits offered here are shooting and archery. Tennis lessons and an outdoor tennis court are available.

6 swimming pools (2 of them heated in cooler months) wind through the grounds, incorporating 3 spa tubs with ocean views, and complimentary pool cabanas; 2 separate spa tubs are found by the spa and the swim-up bar.

MIILE Spa offers the full range of deluxe spa services and facilities in a beautiful setting, including aqua massages, a cold plunge pool, water treatments and a Hammam. The fitness center features strength-training and cardio equipment, including treadmills, stationary bicycles, and stair machines. A fitness trail used by walkers, joggers, and bicyclists encircles the resort and passes by neighboring wetlands, offering glimpses of tropical birds, turtles, and even crocodiles.

Free WiFi is provided in the lobby for guests. Popular for weddings and other events, the resort offers a gazebo and white-sand beach for ceremonies as well as more than 16,000 sq. feet (1,486 sq. meters) of meeting and exhibit space, much of it with ocean views.

The resort offers 11 restaurants, 6 bar/lounges, 2 poolside bars, a beach bar, and a rooftop terrace. Room service is delivered with extra privacy in mind, with food and drink left in a pass-through box, which guests can access without opening their guestroom door.

An open-air theater with wide, upholstered rattan seats and drink tables provides comfortable viewing of the nightly performances of music and dance. A roundtrip airport shuttle is available on request for a fee.

  • Swim-up bar 
  • Full-service spa 
  • Spa treatment room(s) 
  • Steam room 
  • Sauna 
  • Spa tub 
  • Free newspapers in lobby 
  • Coffee shop or café 
  • Conference space 
  • Business center 
  • Meeting rooms 
  • Porter/bellhop 
  • 24-hour front desk 
  • Multilingual staff 
  • Total number of rooms - 440 
  • Gift shops or newsstand 
  • Shopping on site 
  • Hair salon 
  • ATM/banking 
  • Dry cleaning/laundry service 
  • Library 
  • Tennis on site 
  • Elevator/lift 
  • Number of floors - 4 
  • Number of bars/lounges - 10 
  • Barbecue grill(s) 
  • Wedding services 
  • Free breakfast 
  • Concierge services 
  • 24-hour fitness facilities 
  • Turkish bath/Hammam 
  • Number of outdoor pools - 6 
  • Tours/ticket assistance 
  • Garden 
  • Rooftop terrace 
  • Beach bar 
  • Poolside bar 
  • Luggage storage 
  • On private beach 
  • Conference space size (meters) - 9700 
  • Number of meeting rooms - 5 
  • Outdoor tennis court 
  • Year Built 2004 
  • Number of restaurants - 10 
  • Conference space size (feet) - 104410 
  • Free pool cabanas 
  • Number of buildings/towers - 9 
  • Spa services on site 
  • Free WiFi 
  • Free valet parking 

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free valet parking

Room Amenities

  • Premium TV channels 
  • DVD player 
  • Hypo-allergenic bedding available 
  • Premium bedding 
  • Separate sitting area 
  • Room service (24 hours) 
  • Furnished balcony or patio 
  • In-room climate control (air conditioning) 
  • Blackout drapes/curtains 
  • Air conditioning 
  • Free international calls 
  • Minibar (stocked, free items) 
  • Coffee/tea maker 
  • Free bottled water 
  • Turndown service 
  • Private bathroom 
  • Bathrobes 
  • Free toiletries 
  • Hair dryer 
  • Jetted bathtub 
  • Separate bathtub and shower 
  • Slippers 
  • In-room safe (laptop compatible) 
  • Satellite TV service 
  • Iron/ironing board 
  • Daily housekeeping 
  • Desk 
  • Flat-panel TV 
  • Free WiFi 
  • Separate living room 
  • Pillowtop mattress 
  • Pillow menu 

Where to Eat

No reservations are required and no restrictions apply to the number of times guests can dine in any restaurant. Dress is casual for breakfast and lunch (no wet clothes, tank shirts, or swimsuits allowed; dress shoes, casual shoes, or sandals must be worn), and casual elegant for dinner (long pants, dress shirt, casual shoes, or elegant sandals for men; long pants, capri pants, skirt, blouse, casual shoes, or elegant sandals for women).

A brand new Spanish tapas restaurant, a sports bar, and a coffeehouse are now open.

Chez Isabelle - Serves French cuisine and features a wine cellar; open for à la carte dinner.

Lobster House - Located under a palapa with ocean view. Open for all meals à la carte. Specializes in lobster dishes for dinner.

Spice - Japanese and other Asian delicacies; four teppanyaki tables allow chefs to do the cooking in front of guests. Elegant setting with stands of cut bamboo throughout the restaurant. Open for à la carte dinner only.

Oregano - This casual pizzeria and trattoria is open for lunch and à la carte dinner with favored ocean views.

Toscana - Fine dining restaurant with Italian cuisine. Open for à la carte dinner only.

Basmati - The newest resort restaurant specialises in the regional dishes of India's North-West frontier, mixing up tangy herbs, spices and cooking techniques against a dramatic backdrop. Open for à la carte dinner.

The Grill - This palapa thatched-roof restaurant is open most of the day, serving late à la carte lunch. For dinner, The Grill becomes a steakhouse. Overlooks the ocean, with a small upper-story housing several tables.

Agave - Featuring a carriage in front of its doors, a Mexican patio, and indoor seating, this restaurant serves Mexican specialties for à la carte dinner, along with a variety of tequilas.

Martini - This lounge is located in the lower-lobby area and is open from mid-morning.

Blue - A poolside bar with swim-up service offering cocktails, juice, and soft drinks. Open from mid-morning through the afternoon.

Sol - Located under a poolside palapa, this bar offers tropical drinks and snacks with beach and pool wait service from mid-morning through the afternoon.

Alegria Bar - American-style bar with music and a dance floor.

La Habana Cigar Bar - This cigar lounge opens in the evening.

Café Kafe - An espresso coffee bar open from mid-morning until after midnight; centrally located for many resort activities.

Revive Spa Bar - Next to the spa, this outdoor bar is open from mid-morning.

Stars - Bar service in the theater area by the stage; open evenings.

X-Lounge - Beach location.

Cielo Bar - Offers drinks from beneath a poolside palapa in the exclusive Excellence Club pool area.

AROMA - Fresh oven baked breads, pastries, and exquisite desserts served along side a frothy cappuccino or espresso.

Nearby Things to Do

Guests can take advantage of kayaks, snorkeling gear, sail boats, and windsurfers to enjoy the turquoise water in front of this beachfront hotel. Because this water is in a protected area, access to the ocean with sports equipment incurs a Mexican government tax of US$2 per person, per stay. Those staying on land can play tennis, run on a trail that encircles the resort, join a game of volleyball or billiards, or try their hand at shooting or archery. Plus, the resort offers a 300-meter (985-foot) stretch of Riviera Maya beach for pure relaxation.

Hotel staff at Excellence Riviera Cancun All Inclusive can help arrange outings for other activities such as snorkeling tours, deep-sea fishing, and scuba diving (surcharges).

Guests enjoy discounted green fees for 18-hole rounds at Golf Playa Mujeres. Nine holes present an ocean view and nine holes have lake views (surcharges for rental equipment and caddy fees).

The recreational activities listed below are available either on site or near the hotel; fees may apply.

  • Scuba diving nearby 
  • Fitness classes on site 
  • Basketball on site 
  • Bicycle rentals on site 
  • Hiking/biking trails on site 
  • Kayaking on site 
  • Pilates classes on site 
  • Sailing on site 
  • Snorkeling on site 
  • Tennis lessons on site 
  • Volleyball on site 
  • Windsurfing on site 
  • Yoga classes/instruction on site 
  • Beach volleyball on site 

Spa Services

Excellence Riviera Cancun features MIILE SPA offering massages, aromatherapy and hydrotherapy treatments, body treatments and wraps, facial treatments, manicures and pedicures. The Spa includes 14 treatment rooms, hot springs/mineral springs, sauna, spa tub, spa boutique, and garden views. Advanced reservations are required for spa treatments and massages. Guests under 18 are not allowed in the spa.

  • Sauna in spa 
  • Spa tub in spa 
  • Number of treatment rooms 14 
  • Outdoor treatment areas 
  • Couples treatment rooms 
  • Manicures and pedicures 
  • Body wraps 
  • Aromatherapy treatments 
  • Hydrotherapy treatments 
  • Hot springs/mineral springs in spa 
  • Massages 
  • Minimum age to access spa is 18 
  • Body treatments 
  • Facial treatments 

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom 
  • In-room accessibility 
  • Roll-in shower 

Resort Policies

Check-in

Minimum check-in age is 18

Check-in time starts at 3 PM

Special check-in instructions:

Check-out

Check-out time is noon

Payment types

Children and extra beds

  • Children 18 and younger are not allowed at this adults-only property. All guests older than 18 are welcome.

Pets

  • Pets not allowed

You need to know

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Minimum guest age is 18

Caters to adults only

No rollaway/extra beds available

No cribs (infant beds) available

Fees

The charges below are included in your overall room price:
  • Resort fee
We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Resort Name

  • Excellence Riviera Cancun Adults Only Puerto Morelos
  • Excellence Riviera Cancun Adults All Inclusive Puerto Morelos
  • Excellence Riviera Cancun Adults Puerto Morelos

We should mention

Reservations are required for massage services and spa treatments. Reservations can be made by contacting the resort prior to arrival, using the contact information on the booking confirmation. A resort fee is included in the total price displayed. Guests under 18 years old are not permitted at this adults-only property. Only registered guests are allowed in the guestrooms.

Awards & Affiliations

Green / Sustainable Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
  • This resort is listed in the 2013 Condé Nast Traveler Gold List of the world's best places to stay and the 2012 Travel + Leisure 500.

Complimentary Honeymoon or Anniversary Package

Book a stay in any Suite room category and receive the following special anniversary or honeymoon package:

  • A champagne breakfast in bed (reservation must be made in advance with concierge)
  • One special romantic dinner
  • Basket of fresh fruit in your room upon arrival
  • One bottle of sparkling wine
  • Rose petals in your room upon arrival
  • Special turndown service
  • 15-percent discount on all spa treatments at the Excellence Group Spa

    At time of booking, guests must enter "honeymooners" or “anniversary couple” in the Special Requests box to receive this promotion. When indicating "Traveler and room preferences" during booking, click on the link that says: "I have a special request."

    Maximum of one package per stay. Combinable with other promotions. Guests must request the package at time of booking and will be required to present a copy of the wedding certificate at time of check in. Guests with the Complementary Honeymoon Package may make their reservation for their champagne breakfast in bed at the concierge desk.