November 2016: weather was good in the mid 80's everyday and cool nights. We were 3 couples traveling and had a wonderful time. The hotel was very nice we stayed in swim up Jr. suite and love it. It was peaceful and quite for relaxing. The hotel staff provided excellent service, they were very warm and welcoming. The food was good but they could use some higher brands in the alcohol department especially the vodka. The beach wasn't as pretty or as clean, a lot of seaweed and garbage as you walked. The spa was AMAZING I had two treatments and loved them, the service and the staff. Overall the trip was great experience.
Comment from Hotel Management
Nov 20, 2016 by Community Manager, Hotel Management
First and foremost, allow us to thank you for choosing Excellence Riviera Cancun as the destination of your holiday and for taking a time to share this review with all Expedia users.
We are thrilled to know how relaxing and memorable was your stay with us due to the great service provided by our partners and the facilities encountered. We also appreciate your detailed feedback, which is very important to us.
Moreover, regarding the mentioned issue with the beach, please note that depending on weather conditions, the ocean can be seen more clearly some days than others. Be sure we definitely do our best to keep our beach as clean as nature allows.
We all look forward to serving you soon and provide you with another amazing experience!
Receive our warmest regards from Riviera Maya!