Posted Apr 3, 2017
We thoroughly enjoyed all aspects of the resort. The facilities, the beach, the room, the grounds, the pools, the activities, and the food were all wonderful. The Mexican staff was amazingly friendly, accommodating , and hardworking. We would advise that guests read the resort schedule provided the night before. By doing so, you will know what activities are planned and what restaurants are available. If the previous guest had read the schedule (or just looked around the facility), they would have known that a "sit down" breakfast was available every morning at the Lobster House restaurant by the beach. We enjoyed this option which was in addition to the excellent buffet breakfast that was served daily in the Barcelona restaurant.
Comment from Hotel Management
Apr 4, 2017 by Community Manager, Hotel Management
Dear Kathy & Rich,
First and foremost, allow us to thank you for choosing Excellence Riviera Cancun as host of your getaway and for taking the time to share your experience with all Expedia readers.
We are amused to read your amiable words regarding your experience with us and to know that you had a relaxing time at our resort. Thank you for mentioning the friendly and attentive services & activities provided by our staff and gorgeous facilities & ambiance which made your experience so memorable.
It will be a great honor to welcome you again soon and provide another amazing stay.
Please receive our warmest regards from Riviera Maya!