Ratings based on 2,532 Verified Reviews

4.7 out of 5
96% of guests recommend
4.8 Room cleanliness
4.8 Service & staff
4.6 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from WI

Everything we expected plus

Posted Jun 26, 2017
The staff, cleanliness, food were all exceptional. The breakfast buffet was always great, every other night there was a special themed dinner buffet with great food. Anyone suggesting a less then stellar review is really nitpicking. Every member of the staff was happy, courteous and professional. No reservations for dinner, just a dress code but jeans are ok everywhere. Lobster house was fantastic, the daily drinks were great and plenty in the wet bar. Turn down service with the next days schedule is a nice touch.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 18, 2017
Beautiful resort, great food even better than last year, staff is very friendly and helpful. Our neighbors have been there twice, our son and daughter-in-law and a another couple have gone there due to great experience's at Excellence Rivera Cancun
Comment from Hotel Management
Jun 22, 2017 by Community Manager, Hotel Management
Thank you for choosing Excellence Riviera Cancun once again as the host of your holiday and for sharing your experience with all Expedia viewers. We are happy to know that you had a great time at the resort and that our culinary options and attentive staff made your stay even more memorable. Please know that it will be a privilege to welcome you and your family back for another excellent stay with us. Receive our warmest wishes from the Excellence family!
5 out of 5
Recommended
for Everyone
by A verified traveler from Minnesota

Simply amazing

Posted Jun 9, 2017
My husband and I recently visited this resort for the 3rd time from 5/29/17-6/5/17. We stayed in a Junior Suite in Building 3 by the spa and loved it. We have previously stayed in an Excellence Club Swim-up Room and a Junior Suite in building 2. You cannot go wrong with whatever room you choose! The resort is very clean and the landscaping is gorgeous. The pools meander throughout the entire resort so there is a location for everyone. We never had a problem finding a spot by the pool and we always had drinks in our hand! The restaurants are are amazing. Our favorites are Spice (Asian), Agave (Mexican), and the French restaurant. You will never go hungry as there are so many places to eat, room service, snacks in your room, and even an ice cream machine by the Theater! The only knock on our room was that initially the room we received was too warm. We were sweating just getting ready for supper. We went to the front desk to let them know and within a few hours we received a call from the assistant manager who offered to move us to a new room that was cooler. It was very efficient! Our new room still wasn't as cool as we have had in the past but perhaps it's because it was 90 degrees every day outside and we were on the upper floors. Perhaps the lower floors would be cooler since heat rises. All in all we will definitely be returning to this resort for a 4th time in the future! The staff is amazing and will do anything to make your vacation the best! You won't be disappointed!
Comment from Hotel Management
Jun 16, 2017 by Community Manager, Hotel Management
Dear Tasha, Dear Tasha, first and foremost, allow us to thank you for choosing Excellence Riviera Cancun again as the host of your Caribbean holiday and for recommending us to all Expedia viewers. It brings us much joy to know how much you enjoyed your stay with us, and that our rooms, culinary options, outstanding facilities and attentive staff made your holiday even more memorable. Rest assured that your review has been forwarded to the related departments to extend your congratulations to our staff. Our colleagues will be more than happy to receive your compliments! Thank you for your loyalty and please now that it will be a pleasure to welcome you and your husband again for another excellent holiday! Receive our warmest greetings from Cancun
5 out of 5
Recommended
for Couples
by A verified traveler from Alabama

Beautiful resort with well manicured grounds

Posted Jun 5, 2017
Pros: The grounds, the beauty, the cleanliness and expansive and numerous pools and last but not least the excellent customer service!
Cons: The internet connection was quite poor with many dead spots throughout the resort.
Location: Very close to the town of Puerto Morelos and in fact you can bike there. A nice 25-30 minute cab ride to Playa del Carmen which has fantastic shopping
This is my third time visiting this resort and first time in the Excellence Club. This is an adults only resort. One of the main reasons we keep coming back is because of the spa, and specifically the massages and they did not disappoint this time! The beauty and tranquility of the spa and it's aqua wellness massage aspects parallel none and it provides a wonderfully relaxing atmosphere to unwind and enjoy! The dining experiences are also top notch with many dining options to include Indian (my favorite), Asian (sushi is great), Italian (the Osso Bucco is unbelievable), French and Mexican. The entertainment throughout the resort is great with something for everyone and even places to relax if you don't want to hear anything. The beach is fantastic and well maintained. There will definitely be a fourth trip to this resort!
Comment from Hotel Management
Jun 16, 2017 by Community Manager, Hotel Management
Dear Tracy, first and foremost, thank you for choosing Excellence Riviera Cancun as the host to celebrate your holiday and for sharing your experience with all Expedia users. We are very glad to know that our Spa, attentive staff, culinary options and relaxing atmosphere exceeded your expectations. We also appreciate your feedback because it helped us identify specifically the areas of opportunity encountered during your stay. Know that we will be more than happy to be able to serve you again in a near future! Please, receive our warmest regards from Excellence Family!
3 out of 5
by A verified traveler

Nice, but not as nice as other Excellence resorts.

Posted Jun 4, 2017
Pros: Staff was generally pleasant but werent over the top service oriented. Food is restos was fairly tood quality with only a few msses.
Cons: Dont sell room 4001 as a true swim up suite. Its not and was a big disappointment. Also wifi in rooms is very weak.
Location: Jungle Spa off property was terrific, but use your phone to tape any cab negotiations. Cab driver was dishonest at end of ride.
If youre going to spend the money, go to Excellence Playa Mujeres. While this resort is fine, compared to PM it is not on point. Easiest way to describe it is that everything is 20-25% "less" - property size, service, etc. if you e never been to an adults only AI, then youll think its great, but compared to its sister resort in Playa Mujeres, its lacking.
4 out of 5
Recommended
for Everyone
by A verified traveler from Pennsylvania

Great resort with amazing staff

Posted Jun 3, 2017
I've been to several all inclusive and this one really stood put because of the staff. They are all so nice and friendly. They go above and beyond to make sure you are taken care of and have what you need. Tons of options for dining. All were very good but Spice was our favorite! Sushi was excellent. Would recommend this resort to others and will definitely go back again!
Comment from Hotel Management
Jun 7, 2017 by Community Manager, Hotel Management
Thank you for choosing Excellence Riviera Cancun as the destination for your holiday, and for recommending us to all Expedia viewers! We highly appreciate your kind comments and are glad to know that our attentive staff and culinary varieties exceeded your expectations. It will be a pleasure to welcome you again at Excellence Riviera Cancun! Receive our warmest regards!
5 out of 5
Recommended
for Everyone
by A verified traveler from ny

Excellent choice

Posted May 31, 2017
My husband and I were there for our anniversary. Stayed there from May 22 to 27. We loved everything there. the service, food, drink, pool, beach. for activity, tennis clinic is a must! if you love playing tennis, go for private lesson with alfonso, tennis pro! i would highly recommend this place. i will definately come back for my next vacation!
Comment from Hotel Management
Jun 14, 2017 by Community Manager, Hotel Management
Dear Grace, we would like to express our sincere gratitude for your beautiful comments and for recommending Excellence Riviera Cancun to all Expedia users. It bring us much joy to know that you had a wonderful anniversary getaway with us, and that our attentive staff, culinary varieties and outstanding facilities made your celebration even more memorable. Know that your amiable comments will reach our staff at the resort. Our colleagues, especially Alfonso, will be more than happy to receive your compliments! We all look forward to serving you soon and provide you with another amazing getaway! Receive our warmest regards!
5 out of 5
Recommended
for Couples
by A verified traveler

Excellent Hotel

Posted May 30, 2017
Pros: The staff is superb. The rooms were exceptionally clean. The restaurants, Bars and Entertainment are top shelf.
I travel for a living and spend way too many nights in a hotel. I just wish that the Hiltons were half as nice as this place. Great place to vacation.
4 out of 5
Recommended
for Everyone
by A verified traveler from Oklahoma

Wonderful adults only resort

Posted May 29, 2017
This is our second excellence resort. Would definitely go back and would recommend to my friends. Playa Mujeres was our favorite. Went there 5 years ago and it was more secluded and had better evening shows. This resort was well kept and all staff were friendly. The beach area was nice and well kept compared to the resorts beside ours. It was full but never seemed crowded. There are several pool areas. The restaurants were good and many to pick from. We will likely visit another Excellence Resort again. We know what we'll get and aw confident it will be good. Great place to relax. They have things going on throughout the day but this isn't a big party resort. It's a great place for those wanting to relax. The spa is also fantastic but that's an extra charge. You can kayak and do some other water sports for no additional charge.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 29, 2017
Loved the hotel, the staff was so welcoming and nice. Spa was amazing. Only thing that fell short was the food. Asian restaurant and the lobster house were great. The second to last night we were there they had a Mexican night with food and entertainment, that was great.