Posted Mar 21, 2017
We chose the Ocean Front "Excellence Club" package without really knowing what that was. It turns out that the excellence club gets you access to special easy check-in procedures, a private HEATED swimming pool area, private beach area, one free hyrdo-therapy treatment at the spa (a don't miss experience) and access to a special club building with a private concierge who is more than happy to help you with anything.
Let me start by saying that the Mexican people are wonderful hosts. Very friendly even in this strange political climate.
This ADULTS ONLY resort has a large footprint with at least 6 meandering pools, a spa, a walking trail, gardens, covered open air theater, 6+ bars, (see Google Earth), but like I said earlier, we, in the excellence club were allowed in any area, but only we could go to our heated pool. Even though the resort was full, it felt uncrowded. Very few short waits for anything.
The food at the 9 restaurants was as good as any five star restaurant, and I'm very picky. Food did not seem mass produced and presentation was artful. Men, be sure to bring a couple of pairs of LONG pants as the dress code in the indoor restaurants is strict. Nightly Entertainment was Las Vegas quality. Don't miss the fire shows.
Rooms are spacious and impeccably clean, although, if you happen to have the "do not disturb" sign up when they come to make up the room, they don't seem to try to come back unless you call. We had in room indoor and outdoor hot tubs.
Comment from Hotel Management
Mar 21, 2017 by Community Manager, Hotel Management
Allow us to thank you for taking a valued time to write this review in which you share your experience at Excellence Riviera Cancun with all Expedia users.
It is very gratifying to read your words regarding your stay with us and know that Excellence Riviera Cancun was able to provide you such a memorable and relaxing experience. Thanks for adding very generous remarks of the positive sides of your vacation with us and mentioning the excellent quality of food and the excellent service provided that made your stay so enjoyable. We also appreciate your constructive feedback, which helped us identify specifically the areas of opportunity encountered during your stay.
We truly hope to have the privilege to welcome you back in a near future for another fantastic experience.
Receive our warmest regards from Excellence Family!