Ratings based on 1,553 Verified Reviews
They paid and stayed. We double-checked.
4.8 Room cleanliness
4.8 Service & staff
4.6 Room comfort
4.7 Hotel condition
They paid and stayed.
for Couplesby A verified traveler from Staten Island, NY
Great Resort !Posted Oct 6, 2015
Pros: The food was really good and the variety was great.
Cons: the entertainment was not that great
Location: we didn't leave the resort.
Staff is wonderful - the choice of restaurants and bars was great...The only complaint we had was some of the entertainment was lacking. We enjoyed the beach and the pool but cannot say enough about the entire staff. No matter what you did or what you asked for they were so accommodating. Everyone was really helpful.
for Everyoneby A verified traveler
Second stay great but not as good as the firstPosted Oct 2, 2015
We had a wonderful time here for our second trip. The resort was not as crowded due to renovations and the seaweed problem but still the staff was excellent. Food and drinks were very good. Room cleanliness was rated less than excellent because our room was not cleaned one day and the other days it wasn't cleaned until 5pm. Also the shower smelled and we never had a hot shower.
for Everyoneby A verified traveler from P
Excellent!!!! But...Posted Sep 27, 2015
Perfect!!! But... There isn't a lot of activities to do. My husband and I have got to all three resorts now and the activities and night life is the lame. All around excellent though the staff remember your name and make it personal!!!
for Couplesby A verified traveler from Montreal, Canada
Great stay at the Excellence Riviera CancunPosted Sep 21, 2015
Pros: It was all perfect from checking in to checkout ! I have to mention the amazing singers during the evenings. The fire show was also incredible!
Cons: The only thing I can think of is the chair on the balcony... It never REALLY botherered me but I have seen more comfortable chairs in other resorts.
Location: Great Location, 20 minutes from the airport and to Playa Del Carmen. So many things to do!!
We traveled as a couple during the week of Sept. 12 - 19, 2015 and we just could not fault this resort. We booked a regular room and it was perfect. We were in the closest building, room 1101. Perfect size, every building is not more than 5 minutes away from anywhere you might want to go to. The room was thoroughly cleaned every day. It felt like it was recently refurbished, Very comfortable king size bed, big shower, 2 sinks. Plenty of room to put away our clothes, We already knew the seaweed problem and it was as bad as expected. The beach in itself is great, soft sand, wide with plenty of chairs and shade. We both are beach people but what saved our trip was the amazing quantity of chairs and shaded area all around the numeropools. You can find two chairs and shade at any time during the day. Service at the pool was great, servers probably passed every 15 minutes to make sure you had all you needed, either drinks or food. Speaking of food, every meal was so good, from breakfast (I have to mention Pedro and Marcel at The Lobster where we had breakfast. They were so extra nice to us) to late lunch and every other in between. Again service was impecable, friendly and at the pace we wanted to eat. Drinks at the bars were also great, again, service with a big smile. The Martini Bar was my wife's favorite where she tried almost every martini from the menu during the week. It was our 8th trip to 5 stars Riviera Maya resorts and ERC is the best!!
for Everyoneby A verified traveler from New Jersey
Loved it!Posted Sep 20, 2015
We have nothing bad to say about this resort! The hotel was kept in perfect condition and our room (junior suite swim up spa view) was just what we wanted. The outdoor terrace was a bonus outdoor space that we aren't used to having on vacation. We were put in building 4 which we liked and didn't mind the short walk to the restaurants since it gave us a little more privacy and peacefulness being a little further away from the main pool . However just a warning they are doing construction in two or three of the buildings (I believe in building 6 and 7) which did get loud at times while we swam through the lazy river near those buildings (we never heard construction from our room though). Also, another heads up --- there is a MAJOR seaweed problem and no one is allowed to swim in the ocean. They aren't sure when this will pass or if it ever will but the pools are gorgeous and we actually didn't mind not being able to swim in the ocean. We definitely recommend Flavor Market restaurant (Gilberto was amazing!), as well as Chez Isabelle. We also did a couples massage which was great --they do offer discounts once you get there so definitely don't book in advance. Overall, we would definitely recommend this place. It's absolutely gorgeous and every member of their staff was friendly and helpful.
for Couplesby A verified traveler from New York, NY
The perfect honeymoon experiencePosted Sep 15, 2015
Cons: Access to cash - we had to ask several people before we could find a staff member to give us change to use for tips, and the only ATM had a 25% fee.
Location: We set up a trip on site, and they arranged transportation to Aquaworld, where we drove our own speedboat and went snorkeling.
We were greeted at the door with glasses of champagne and a personal welcome, and that set the tone for the amazing service and luxury amenities we would enjoy for the rest of the trip. The number one feature of this resort was the staff. Every single person we dealt with was kind, helpful, pleasant, even funny! The grounds are beautiful, and our room (a junior suite with a pool view) was a perfect balance of sweet local touches and modern amenities. We had a bottle of champagne waiting for us when we arrived, and every so often we would come back to the room to find little surprises (chocolate covered strawberries, towel swans, rose petals). We had many great meals, and many many great drinks. There were fun shows and other activities every single day. We also had a wonderful spa experience including hydrotherapy and massages (this cost extra). Overall, we could not have asked for a more wonderful honeymoon. We will definitely be returning for our anniversaries!
for Everyoneby A verified traveler from south london
Best holiday everPosted Sep 15, 2015
I'll keep this short for anyone looking for a beautiful resort with outstanding staff and food to die for this hotel is the one for you, just home looking to go back next February hotel ⭐️⭐️⭐️⭐️⭐️
for Couplesby A verified traveler from Lubbock, Texas
Beautiful Hotel with Excellent PoolsPosted Sep 14, 2015
Great hotel. We paid extra for the Excellence Club mostly because it was a good deal on Expedia and we loved being able to hang out in the Excellence Club Private Lounge as I am a bit of a hermit. There was a lot of seaweed on the beach but the pool was great and so were the frozen mixed drinks. We used this as a much needed getaway which was perfect after the four stressful weeks we had prior to the trip. Pay extra for the private car service to the airport and back--so worth it.
for Everyoneby A verified traveler from phoenix
Excellence =excelantePosted Sep 11, 2015
5 times to cancun , 3rd time at excellence ! I stayed at dreams and secrets before which are both very nice but excellence tops them all. The staff goes out of their way to service your requests. Rooms are large clean and very well kept with daily stocked mini bars. Wide variety of food choices which are very tastie and never had to wait for a table. The after dinner shows were great, the white party on Monday night on the beach had a fire shows that was fabulous . Bars servered name brand booze like captain Morgan, jack Daniels , Bacardi , Kailua etc. Carlos from entertainment staff was the best! Cool bike tour to puerto morales was a great way to get some local flavor! They also offer catamaran, kayak,pedal boat, stand up paddle boards free for hotel guest which we tried . Miss it already and we are planning to go back to excellence riviera next year
for Everyoneby A verified traveler from Chicago
Highly recommendPosted Sep 10, 2015
I've stayed in the Riviera side of Cancun several times at different hotels and I must say this hotel had the best food!! Hotel facilities were comparable to others but will say the cleanliness was amazing. Unfortunately Mother Nature interfered with the seaweed however the staff worked from sun up and sun down to clean it only start it again the next day. Lazy river was quiet and relaxing. I highly recommend the hydrotherapy at the spa. Kudos to the hotel for not having to make reservations at the restaurants. Great options. Great staff. The only thing I would give low marks is the Hawaiian lunch they had, horrible. BTW, the cook at Las Olas (beach side lunch) amazing. Tried bringing home, no luck.