Ratings based on 2,427 Verified Reviews

4.7 out of 5
96% of guests recommend
4.8 Room cleanliness
4.8 Service & staff
4.6 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Couples
by A verified traveler

Excellence is excellent

Posted Feb 25, 2017
Great time - staff was great. beach is has nice swimming area and activities on the beach. Sailing was awesome. Stayed in building 8, two story terrace had great views and breeze. Club room was really comfortable, tasty munchies and top shelf liquor. Pleasant staff as well - always helpful.
5 out of 5
Recommended
for Everyone
by A verified traveler from H

Great resort on the beach. best of the best!!!

Posted Feb 21, 2017
Everyone caters to all of your needs. Restaurants and food choices are excellent! This is our 2nd time here and it keeps getting better...!!! We will be back! Thanks for making it so special...
Comment from Hotel Management
Feb 24, 2017 by Community Manager, Hotel Management
Thank you for choosing and recommending Excellence Riviera Cancun for all Expedia users. We are very glad to know that one more time you had an amazing stay at our resort and the excellent service provided and the delicious food encountered exceeded your expectations. We are looking forward to welcoming you back soon for another memorable experience. Please receive our warmest regards from Riviera Maya!
5 out of 5
Recommended
for Everyone
by A verified traveler from New York

Great Resort

Posted Feb 20, 2017
Excellence resort was top notch. Friendly help, spotless rooms, great food and top notch entertainment. The only negative I can share is sometimes the water pressure was low at peak hours - but overall I would give 5 stars for this resort, and would definitely return.
Comment from Hotel Management
Feb 24, 2017 by Community Manager, Hotel Management
Dear Mark, Thank you for choosing Excellence Riviera Cancun as your getaway destination and recommending us to all Expedia readers. We are delighted to read that you had a fantastic time at our resort and the quality of food encountered and the services & activities provided went above your expectations. We also appreciate your feedback, which helped us identify specifically the areas of opportunity encountered during your stay. We all look forward to welcoming you soon and provide you with another excellent stay! Warm regards from Riviera Maya!
5 out of 5
Recommended
for Other
by A verified traveler from toronto

Great All-Inclusive Resort

Posted Feb 17, 2017
Pros: There was a great balance of activities and quiet relaxation. Service staff friendly and always circulating beach and pool.
Location: We were there for 4 days only and chose not to venture off the resort. Not too far from Cancun airport.
I would absolutely recommend this hotel, and will definitely return. Food was great (so many options - loved pizza at The Sol Bar, and lattes at Aroma); there were lots of pools and we loved the beach/pool beds; beach was beautiful; Miile Spa was awesome (everyday specials were offered at the spa; I booked an 80 minute holistic soothing massage, and Santiago gave me one of the best massages I have ever had. Ismael was great as he led me through the hour long complimentary aqua wellness, and that was a fabulous experience too). There were daily activities around the pool (if you wanted to participate) and we especially enjoyed the guacamole and cerviche 'cooking lesson' led by Carlos, Leyde and chef Wilbert. Manuel, at the Agave restaurant, gave us a great Tequila lesson, of course letting us sample it all!
Comment from Hotel Management
Feb 24, 2017 by Community Manager, Hotel Management
Dear Jodi, First and foremost, allow us to thank you for choosing Excellence Riviera Cancun as your holiday destination and for taking a valued time to share your experience with all Expedia users. We are honored to have received such a high rating review from a valuable guest. We are also thrilled to know how much you enjoyed your stay with us, due to the friendly services provided by our colleagues and the pampering treatments from our spa. Thank you very much for your detailed review in which you point so many positive aspects of your experience with us. It will be a privilege to welcome you back soon and provide you once again a remarkable experience. Please, receive our warmest regards from Excellence Family!
5 out of 5
Recommended
for Everyone
by A verified traveler from New York

Posted Feb 14, 2017
Everything was wonderful. The staff, accommodations. The food overall was very good. Dinner at the Grill on the last night was not good...but overall I have no complaints. I was very happy with my stay and would definitely return.
Comment from Hotel Management
Feb 24, 2017 by Community Manager, Hotel Management
Dear Sunshine, Thank you for recommending Excellence Riviera Cancun for all Expedia users. We are very glad to know that you had a wonderful time at our resort and we will be more than happy to welcome you back in a near future. Please receive our warmest regards from Riviera Maya!
5 out of 5
Recommended
for Everyone
by A verified traveler from Mich

Third trip to an Excellence Property

Posted Feb 8, 2017
We had an Excellent club junior suite ocean view. Great room. Two jacuzzis, one on the balcony, great direct ocean view. Pool heater was down for three days. Our room was very nice but our friends had a strong mildew smell in their room and had to leave the AC off and have a dehumidifier put in. Another couple we met had their room flood three times from a leaky pipe, they were moved and got a free upgrade on next visit. Staff really will do anything to make sure you are happy. Will try to return next year.
Comment from Hotel Management
Feb 21, 2017 by Community Manager, Hotel Management
Dear Michigan, First and foremost, let us thank you for choosing Excellence Riviera Cancun once again as host of your holidays and for recommending us to all Expedia users. We are delighted to read that you had a remarkable experience at Excellence Riviera Cancun and you were able to enjoy and relax. We also appreciate your constructive feedback, which helped us identify specifically the areas of opportunity encountered during your stay. We truly hope to have the privilege to welcome you back in a near future for another fantastic experience. Please, receive our warmest regards from Excellence Family!
5 out of 5
by A verified traveler from connecticut

Romantic and relaxing

Posted Feb 1, 2017
Pros: It was beautiful, well kept, fun shows, great walking paths, great food choices for me, staff was super friendly and helpful.
Cons: Menus at concierge for people with special dietary issues--Option of extra veggies at dinner? Vegan gluten free chocolate dessert :)
Location: Tulum was a little over an hour away. Great ruins, on the coast.
We went to excellence for a short break from the winter. Nearly everything was perfect--the surroundings were beautiful, staff couldn't have been nicer or more helpful. It was a quiet and stress free stay. it was truly all inclusive so there was no fretting over where we should eat. Breakfast and lunch buffets were amazing--especially since I'm gluten free vegan and that usually means a few lousy choices. This was delicious food! Dinner restaurants were accommodating, but no desserts I could eat. They did arrange to have soymilk in coffeee shop--yay! Room was super spacious, with huge shower. Beach is gorgeous. Hotel is close to airport, reasonable drive to tulum ruins. We will be back.
5 out of 5
Recommended
for Everyone
by A verified traveler from Alberta, Canada

A true 5 star resort

Posted Jan 31, 2017
Extremely courteous staff with by far the best food at every a la carte I've had at any resort in Mexico. A relaxed crowd with enough pools and that still gave the feeling of being semi-private. Would gladly do a return visit
Comment from Hotel Management
Feb 3, 2017 by Community Manager, Hotel Management
Dear Braden, Thank you for choosing and recommending Excellence Riviera Cancun for all Expedia users. We are very happy in reading that you found our resort a private paradise and your experience went above your expectations. We are looking forward to welcoming you back soon for another memorable experience! Please receive our warmest regards from Riviera Maya!
5 out of 5
Recommended
for Everyone
by A verified traveler from Arkansas

Fabulous All-Inclusive

Posted Jan 29, 2017
This was my third time to Mexico and this was the best hotel, by far. The food was wonderful and beautifully prepared. The service was excellent. There's an intimacy to Excellence. Our room was lovely. The grounds were gorgeous. We had a swim up suite and would do that again. We plan to return!
Comment from Hotel Management
Jan 31, 2017 by Community Manager, Hotel Management
Dear Jane, Thank you very much for recommending Excellence Riviera Cancun to all Expedia users. It is great to read that your experience at Excellence Riviera Cancun went above your expectations and our partners were able to serve, pamper and provide so many enjoyable and relaxing moments. We also appreciate your comments regarding the delicious food served and the beautiful facilities encountered. We hope to have the opportunity to welcome you and provide another wonderful getaway. Receive our warmest regards!
4 out of 5
Recommended
for Everyone
by A verified traveler

Staff and pillows

Posted Jan 25, 2017
Some of the staff members were not as nice as others. I think they need to keep their own tips. Some of the staff do not deserve to be tipped as much as others. Their pillows are awful we tried different ones and we thought they all sucked. All in all this is a very nice place the food is good and the resort is very clean.
Comment from Hotel Management
Jan 26, 2017 by Community Manager, Hotel Management
Thank you for sharing your experience at Excellence Riviera Cancun with all Expedia users. We are very pleased to know that you had a great time at our resort. We also appreciate your constructive feedback, which is very important to us. Your inputs help with our continuing efforts to provide an excellent service and a great stay. We look forward to welcoming you back soon! Receive our warmest regards!