Posted Oct 19, 2016
Nicest resort we have stayed at compared to the Riu Palace and Secrets. This is an absolute gem of a resort! Resort is very nice and well cared for. You will have plenty to do if you want to do anything at all.
The room was clean and fresh with twice daily housekeeping. They keep your room well stocked with water, liquor and snacks. As well as toiletries. You will not like the bathroom itself as there is no privacy. Only a frosted glass door.
The food is great! Don't let the other reviews lead you a stray. The food is wonderful here! You will not go hungry and the quality is superb. If you want steak and lobster every night, you can have it! Is it a Ruth Chris steak? No, it is not. It is still decent quality. The buffet has plenty of choices and there are at least 5 restaurants that you can choose from in the evening that are really, really good.
During our week long stay they held two different outside dinner parties that were spectacular. They go all out on the food, deserts and entertainment!
Entertainment was outstanding! From evening cocktail duos to full Mexican Mariachi bands, you will experience something different every night. I was really impressed with all the outside entertainment that they brought in. The nightly main shows were good as well.
The beach is fairly decent for the area. You will have some seaweed. They do work hard at keeping it off the beach, so that's a plus, but you just can't control what comes in from the ocean.
Comment from Hotel Management
Oct 20, 2016 by Community Manager, Hotel Management
Let us thank you for choosing Excellence Riviera Cancun as host of your getaway and for taking a time to write this review.
We are very pleased to know that the friendliness and the outstanding facilities and amenities were able to exceed your expectations. Moreover, thank you for letting us know how relaxing and memorable was your stay, due to the quality of food and the services & entertainment provided by our partners. We also appreciate your feedback, which helped us identify specifically the areas of opportunity encountered during your stay.
It will be a great honor to welcome you again and provide another amazing experience.
Receive our warmest regards from Cancun!