Ratings based on 680 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
95% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.8 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
Recommended
for Couples
by A verified traveler from Mexico City

El servicio es lo mejor.

Posted Feb 4, 2016
Pros: Servicio e instalaciones.
Cons: El restaurante el puerto.
Increible, lugar paradisiaco, todo en general excelente.
5 out of 5
Recommended
for Everyone
by A verified traveler from Chattanooga, TN

Amazing resort

Posted Feb 1, 2016
This place is outstanding. Beautiful resort and facilities, super friendly staff always willing to help and wanting to serve, amazing food, and very clean. I would highly recommend!!
5 out of 5
Recommended
for Everyone
by A verified traveler

Incredible oasis

Posted Jan 31, 2016
The service was incredible. All staff very polite. The entire resort clean and safe. Lots of activities. Restaurants with good food. Loved the boat tours. Room was spacious and comfortable. Shower was to die for. Definitely going back!!! And bringing friends.
5 out of 5
Recommended
for Everyone
by A verified traveler from englewood, nj

Great Faitmont in Mexico

Posted Jan 28, 2016
Beautiful hotel. Stunning beach. Fun layout with lagoon running thru property. Kayaking, snorkeling, paddle boarding options. Several great pools. Excellent dining. Staff is over the top on every level. Best bang for the buck in the Riviera Maya.
Comment from Hotel Management
Jan 31, 2016 by Fairmont Mayakoba, Hotel Management
Thank you Ediz60 for your feedback! We are glad you enjoyed the many activities available at Fairmont Mayakoba
5 out of 5
Recommended
for Everyone
by A verified traveler from New York, NY

Phenomenal grounds and level of service.

Posted Jan 25, 2016
Pros: Everything. Literally, everything.
Cons: More bicycles to borrow. That's pretty much it.
Location: The location is an easy 40 min drive south from Cancun airport. The grounds are immaculate, and the you will not need to leave the hotel grounds ever.
I've stayed at the Four Season Maui and Kona, Fairmont Banff Springs, Ritz Carlton San Francisco, and other top hotels. This place was on par with the level of service, food offerings, impeccable rooms and facilities as any of those places. The grounds are beautiful whether you're at the beach or by the pool. Spa facilities were top notch.
Comment from Hotel Management
Feb 3, 2016 by Fairmont Mayakoba Public Relations, Hotel Management
Deatr Matt, Thank you very much for such a detailed review! We have taken note of your comment regarding the bicycles.
5 out of 5
Recommended
for Everyone
by A verified traveler from México

Múltiples actividades en múltiples ecosistemas

Posted Jan 16, 2016
Fascinante la localización del hotel, excelente armonía entre vacacionar y naturaleza. Fairmont Mayakoba es sin duda alguna el lugar donde he podido descansar y relajarme totalmente. Recomendación, no utilicen sus celulares allá porque al menos a mí y a mi esposa se nos dañaron concidentemente las baterías de los 2 celulares... algo pasa con los tomacorrientes del hotel.
Comment from Hotel Management
Jan 31, 2016 by Fairmont Mayakoba Relaciones Públicas, Hotel Management
Muchas gracias Leo por sus comentarios, nos da mucho gusto saber que pudo descansar y relajarse totalmente. La corriente en el hotel se regula con un modulador, pero hemos turnado su comentario al departamento de mantenimiento.
5 out of 5
Recommended
for Everyone
by A verified traveler

Luxury hotel

Posted Jan 14, 2016
Loved it! Will come back 100%. Excellent service, location & restaurant Laguna is my favorite! Stuff is extremely efficient & nice.
Comment from Hotel Management
Feb 1, 2016 by Fairmont Mayakoba Public Relations, Hotel Management
Thank you for your review! We are very happy to hear you enjoyed your stay and that you will be visiting us again!
5 out of 5
Recommended
for Everyone
by A verified traveler

Revisen la cuenta!

Posted Jan 13, 2016
Es un gran hotel, como lujosisímo y con grandes albercas y club de Playa. Lástima que aprovechan que la gente está de vacaciones y pensando en otra cosa para sobre cargar las cuentas. El 70% de las cuentas que pagamos en el hotel venían con cargos extras de cosas que no habíamos consumido.
Comment from Hotel Management
Jan 31, 2016 by Fairmont Mayakoba Relaciones Públicas, Hotel Management
Muchas gracias por su comentario, lamentamos la situación con las cuentas, le aseguramos que es una situación atípica y le comentamos que todas son revisadas para poder detectar y corregir cualquier error de forma oportuna.
5 out of 5
Recommended
for Everyone
by A verified traveler from Mëxico D. F.

20 Aniversario

Posted Jan 8, 2016
Pros: Las habitaciones
Cons: Los precios son algo elevados y se cobran en Dólares Americanos a pesar de estar en Mëxico
Location: Dentro del hotel hay paseos en bote, paseos en bicicleta. Está situado muy cera de Playa del Carmen (10 min en auto).
Mi esposa y yo decidimos festejar nuestro aniversario de forma especial y llegamos a este maravilloso hotel donde el trato que recibimos fue excepcional. La privacidad, comfort y quietud de las habitaciones lo hacen un lugar ideal para pasar unos días de descanso. Las instalaciones son de primer nivel, las múltiples albercas y la distancia entre ellas hacen evitan que se congestione el lugar. Los paseos en el bote por los canales internos del Hotel son sumamente relajantes e interesantes ya que puede uno observar la diversidad de aves que habitan el lugar. La playa es hermosa pues su arena es blanca y muy suave.
Comment from Hotel Management
Jan 31, 2016 by Fairmont Mayakoba Relaciones Públicas, Hotel Management
Muchas gracias Carlos E. por compartir sus comentarios en este foro, nos llena de satisfacción saber que fuimos elegidos como el lugar para celebrar su aniversario. Saludos cordials desde la Riviera Maya
5 out of 5
Recommended
for Everyone
by A verified traveler from o

Only one word !perfect!

Posted Jan 8, 2016
The best experience ever Stylish, luxurious, excelent but still special, nature is everywhere. Relax in a "casita" immersed in nature and then take a 7 min nice ride in a bike to the beach or if prefer take a golf cart and be there in 4 min... restaurants, bars, landscape, service, beach, pool.. what else do you want?.
Comment from Hotel Management
Jan 31, 2016 by Fairmont Mayakoba, Public Relations, Hotel Management
Thank you Best Experience for your comments. We love the photos! Sincerely,