Ratings based on 771 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
94% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.8 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler from Sierra Vista, AZ, United States of America

Beautiful and Comfortable Fairmont Mayakoba

Posted Nov 27, 2016
A beautiful hotel, with exceptionally comfortable rooms and beds, plus excellent service. The Mayakoba area consists of four resorts that are well secured and share shuttle services between resorts and recreational areas (beaches, golf, tennis, etc.). For top notch service, beautiful ambience, and an abundance of fun activities in a safe envronment, the Fairmont Mayakoba is a must do.
Comment from Hotel Management
Nov 30, 2016 by Fairmont Mayakoba, Hotel Management
Thank you Jim for your feedback and for such a detailed review! Sincerely, Beatriz Fuentes Director of Marketing and Public Relations
4 out of 5
by A verified traveler

Hotel con buenas instalaciones y una playa bonita.

Posted Nov 27, 2016
En general muy buen hotel en todos los sentidos,a excepcion del area de Concierge, son las primeras que deberian tener una excelente actitud de servicio y al contrario. Pero bueno en general, servicio,ambiente,alimentos y el personal muy amable a excepcion de estas dos señoritas que se encuentrana en el area de concierge.
Comment from Hotel Management
Nov 30, 2016 by Fairmont Mayakoba, Hotel Management
Muchas gracias por sus comentarios, lamentamos escuchar que el servicio en Concierge no cumplió con sus expectativas, le ofrecemos una sincera disculpa. Beatriz Fuentes Directora de Mercadotecnia y Relaciones Públicas
4 out of 5
by A verified traveler from cdmx

Hotel 100% relajarse

Posted Nov 27, 2016
Lindo, muy bien. Paisajes asombrosos. Caro. Las albercas sin caldera y en noviembre eran días fríos. El jacuzzi no funcionaba así que de los 4 días no pude meterme a la alberca más que un día
Comment from Hotel Management
Nov 30, 2016 by Fairmont Mayakoba, Hotel Management
Gracias Gilda por su retroalimentación, lamentamlos la falla en el Jacuzzi. Gracias por compartir imágenes, muy bonitas fotos. Beatriz Fuentes Directora de Mercadotecnia y Relaciones Públicas
5 out of 5
by A verified traveler from US

Posted Nov 1, 2016
This is one of the best hotels I ever stayed at. All staff are friendly and helpful. They are very attentive for your concern and needs. I wasn't feeling well and sat on the path. A staff passed by and drove me back to the hotel lobby even he had other duties to do. They take good care of all guests.
Comment from Hotel Management
Nov 30, 2016 by Fairmont Mayakoba, Hotel Management
Hi Sharon, We hope you are feeling better. Thank you for your kind words. Beatriz Fuentes Director of Marketing and Public Relations
5 out of 5
by A verified traveler

la estancia fue increiblemente deliciosa

Posted Oct 31, 2016
Pros: el paseo por los manglares, la atencion del personal muy amable
Location: visita a las grutas de atkunchen, tulum y paseo por la quinta avenida de playa del carmen
el servicio excelente, el buffet para desayuno muy amplio y con todo de sobra.
Comment from Hotel Management
Nov 30, 2016 by Fairmont Mayakoba, Hotel Management
Muchas gracias por sus comentarios, esperamos nos visite nuevamente para otra estancia increíblemente deliciosa. Beatriz Fuentes Director de Mercadotecnia y Relaciones Públicas
5 out of 5
by A verified traveler from US

Amazing hotel for a 1/3 of the price

Posted Oct 20, 2016
Stayed here along with the Banyan Tree and Rosewood. For the price compared to the other two, Fairmont is just as good. Definitely check it out.
Comment from Hotel Management
Nov 30, 2016 by Fairmont Mayakoba, Hotel Management
Thank you Brian for recommending us, we love the photo! Beatriz Fuentes Director of Marketing and Public Relations
5 out of 5
by A verified traveler from Dallas, TX

Low key luxury, in a beautiful setting...

Posted Oct 5, 2016
Location: Mayakoba is a self-contained site, which hosts three spectacular properties, entwined amongst a beautiful golf course in a private tropical setting!
The property is very nice from the beautiful lobby, to the spa, pools and restaurants, and ultimately to the rooms as well. Pristine waters crisscross the property, which make a stroll, bike ride, or escorted cruise in the property golf carts particularly enjoyable as you get around this vast property. The overall experience was very family-friendly and we very much enjoyed the pool(s) area and water slide! Restaurants on property were nice, albeit a bit on the expensive side. Children eat free, which was a nice little surprise. Breakfast buffet was very well appointed; dinner a bit less impressive. Overall, a jewel of a property. We were able to relax, unwind, and take in the beauty of Playa del Carmen from this amazing location!
Comment from Hotel Management
Nov 30, 2016 by Fairmont Mayakoba, Hotel Management
Thank you Jesse for such a detailed review. We are a family-friendly resort and we always have new programs and activities for children! Beatriz Fuentes Director of Marketing and Public Relations
4 out of 5
by A verified traveler

Posted Sep 19, 2016
Cons: Review prices at restaurants
Very nice hotel, but restaurants are quite expensive. Area is very nice, room is excellent. You can do birdswatching, which is very nice. Breakfast is way too expensive, 30 USD and coffee is not included!!! Restaurant by the sea is overpriced and food is not particularly good (other restaurants though pricy but at least food is decent)
Comment from Hotel Management
Nov 30, 2016 by Fairmont Mayakoba, Hotel Management
Thank you for your review, we are happy to hear you enjoyed the many activities available at our resort. Our culinary team has received your feedback regarding pricing. Sincerely, Beatriz Fuentes Director of Marketing and Public Relations
5 out of 5
by A verified traveler from San Diego

Incredible vacation

Posted Sep 17, 2016
Pros: The staff's hospitality and friendliness exceeded our expectations
Cons: The concierge was disappointing
Location: Its right in the beach, driving distance to Playa, a quick Ferry ride to Cozumel and an hour from Tulum
We were impressed with the level of service we received, The food was incredible but a bit pricey. We had an amazing time and can't wait to return
Comment from Hotel Management
Nov 30, 2016 by Fairmont Mayakoba, Hotel Management
Dear Marie, Thank you for your kind comments and please accept our most sincere apologies as we see that our Concierge team did not meet your expectations. Sincerely, Beatriz Fuentes Director of Marketing and Public Relations
5 out of 5
by A verified traveler from s

Exelente hotel,

Posted Sep 17, 2016
Muy cómodo, atención personalizada, instalaciones de primer nivel, maravilloso para descanso, SPA de lujo y solo la comida un poco plana de sabor.