Ratings based on 744 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
94% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.8 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler

Posted Sep 19, 2016
Cons: Review prices at restaurants
Very nice hotel, but restaurants are quite expensive. Area is very nice, room is excellent. You can do birdswatching, which is very nice. Breakfast is way too expensive, 30 USD and coffee is not included!!! Restaurant by the sea is overpriced and food is not particularly good (other restaurants though pricy but at least food is decent)
5 out of 5
by A verified traveler from San Diego

Incredible vacation

Posted Sep 17, 2016
Pros: The staff's hospitality and friendliness exceeded our expectations
Cons: The concierge was disappointing
Location: Its right in the beach, driving distance to Playa, a quick Ferry ride to Cozumel and an hour from Tulum
We were impressed with the level of service we received, The food was incredible but a bit pricey. We had an amazing time and can't wait to return
5 out of 5
by A verified traveler from s

Exelente hotel,

Posted Sep 17, 2016
Muy cómodo, atención personalizada, instalaciones de primer nivel, maravilloso para descanso, SPA de lujo y solo la comida un poco plana de sabor.
5 out of 5
by A verified traveler from houston tx

Amazing hotel with lots of privacy in the nature

Posted Sep 8, 2016
Loved it !! Quiet abd private for a relaxing time with good energy from nature
Comment from Hotel Management
Sep 12, 2016 by Maricarmen Meza / Relaciones Públicas, Hotel Management
Hello Lety. Thank you so much for your comments. We are so glad your stay was fantastic. Hope you can come back soon!
3 out of 5
by A verified traveler

Restaurant by beach

Posted Sep 7, 2016
Excellent food, great service, beautiful environment.
Comment from Hotel Management
Sep 8, 2016 by Maricarmen Meza / Relaciones Públicas, Hotel Management
Thank you so much for your review. Hope you can come back soon.
4 out of 5
by A verified traveler from ciudad de mexico

El hotel es muy bonito

Posted Aug 29, 2016
Pros: Las instalaciones, la vegetacion
Cons: Que cobren en pesos (no el equivalente)
Location: El Spa es muy bueno pero muy caro
Un tanto incomodo por la transportacion interior para ir a todas parece, la playa, la laguna, los restaurantes, etc. Además es excesivamente caro y cobran todo en dólares, siendo que el hotel está en México.
Comment from Hotel Management
Sep 8, 2016 by Maricarmen Meza / Relaciones Públicas, Hotel Management
Hola Francisco muchas gracias por calificarnos y enviarnos tus comentarios. Tus observaciones ya fueron enviadas a los departamentos correpsondientes y esperamos pronto tenerte de vuelta con nosotros. Saludos.
5 out of 5
by A verified traveler from Estado de México

Excelente servicio, instalaciones de primera

Posted Aug 8, 2016
Pros: - Desayuno, muy completo - Wifi gratis - Atención del personal
Cons: - Mejores paquetes con alimentos incluidos
Location: Muy cerca de Playa del Carmen (10 min) Cerca de atractivos y parques turísticos (Xcaret, Xplore, Xenses, Cenotes) 40 min del aeropuerto de Cancún
Todo el personal del hotel se esfuerza por dar un servicio de calidad, un buen detalle es que ofrecen toallas y agua para llevar fuera del hotel a excursiones, playas, etc. Cobran un fee diario por servicio, al menos Expedia fue claro en esto y me avisaron desde la reserva, sin embargo, el precio final puede ser engañoso. Al menos si se ve reflejado en los servicios que ofrecen: Wifi gratis en todo el hotel, estacionamiento, etc. Vale la pena contratar un paquete con desayunos y/o alimentos ya que los precios son muy caros. El lugar está muy bien ubicado a 10 minutos de Playa del Carmen. Hotel familiar ideal para familias con niños
Comment from Hotel Management
Aug 13, 2016 by Maricarmen Meza / Gerente Relaciones Públicas, Hotel Management
Muchas gracias Mauricio por tus comentarios y por regalarnos cinco estrellas. Esperemos pronto nos vuelvas a visitar.
5 out of 5
by A verified traveler

A jungle like experience

Posted Aug 8, 2016
Pros: The jungle like experience.
Cons: Review the restaurant cost. The food cost might prevent a large family from attending.
the hotel is great if you like the outdoors. It has everything you could want and the staff is very accommodating. The only are of concern are the prices at the restaurants. They are outrageous and not really worth it. Otherwise, it's a great place to stay and I recommend it.
Comment from Hotel Management
Aug 8, 2016 by Maricarmen Meza Simon/ Public Relations Manager, Hotel Management
Hello. Thank you for taking the time to review us with 5 magnificent stars. Glad you enjoyed the service and the property.We are a 5 diamond certified AAA hotel and we like to keep our standards to the highest for our guests' satisfaction. Hope you can come back soon!
5 out of 5
by A verified traveler from Bogota

Excellent Hotel, Terrible experience with expedia

Posted Aug 7, 2016
We have to moved the date of our trip due to a problem with our passports, the people of expedia charged us with $751 extra even thought we bought an insurance in case we had any trouble, At the end of our excellent stay at the Fairmont Mayakoba the people on the front desk told us that the fares were the same as the on our vacation that on the days we originally were intended to stay.
Comment from Hotel Management
Aug 11, 2016 by Maricarmen Meza / Public Relations Manager, Hotel Management
Hello De La Croix. Thank you so much for taking the time to write your review. We are sorry to hear you had some inconveniences during your trip, but we hope your stay at Fairmont was beyond excellent. Please come back soon!
5 out of 5
by A verified traveler

hotel excelente instalaciones y personal eficiente

Posted Aug 7, 2016
Pros: Sus instalaciones y el personal es bastante eficiente. El servicio de concearge es muy eficiente y amable.
Cons: revisar algunos precios.
Location: Se encuentra a 40 minutos de Tulum y a 40 minutos de Cancún. En el recorrido hay una senda de cenotes.
Se trata de un hotel con excelentes instalaciones, playa y un personal bien profesionalizado y muy eficiente. Los precios son altos y aveces se hacen excesivos para ciertos productos como agua, refrescos y fruta.
Comment from Hotel Management
by Maricarmen Meza S / Gerente de Relaciones Públicas, Hotel Management
Estimado huésped. Muchas gracias por tomarse el tiempo de calificarnos y otorgarnos cinco maravillosas estrellas. Gracias por sus comentarios, serán tomados en cuenta para siempre darle a nuestros huespedes el trato de lujo 5 Diamantes AAA que se merecen. Esperamos nos vuelva a visitar muy pronto.