Ratings based on 568 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
95% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.8 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Fue una estancia muy placentera

Posted Aug 23, 2015
Pros: El servicio y el estado de las instalaciones.
Cons: La variedad en la comida.
El personal muy amable, la habitación muy limpia y cómoda, las amenities muy completas. Le faltó un poco de variedad a la comida del deli.
4 out of 5
by A verified traveler from Montreal

Plage horrible,prix de la nourriture exorbitante

Posted Aug 22, 2015
Pros: Le site
Cons: Nourriture a prix normal puisque c'est rien de spectaculaire
Location: Playa del Carmen pour ce nourriture
Le site est très bien mais rien de différent des autres 5 étoile dans le secteur sauf pour le fait que ce n'est pas un tout inclus et le prix de la nourriture est exorbitante (Ex:un fruit $5 US,un sandwich $28US,le déjeuner $30 US sans œuf juste des fruits) et la nourriture est inférieur au tout inclus.Nous sommes aller nous chercher des fruits a playa del carmen puisqu'un frigo vide était fournit dans la chambre et la femme de ménage a verrouillé le frigo.J'ai réussi a le faire ouvrir après avoir expliqué que ceci était inacceptable.Aussi,nous avions réserver le voyage avec expédia qui nous avait confirmer qu'un autobus serait présent a notre arriver a l'aèropart mais ceci n'a jamais eu lieu.J'ai appeler l’hôtel et il m’ont dits qu'ils ne ce préoccupe pas trop des gens qui ne réservait pas directement avec l’hôtel (toute un 5 étoile). La plage est vraiment horrible,autant le sable que l'eau (impossible de ce baigner).Globalement très ordinaire et loin d'un 5 étoile quand on compare avec le Valentin imperial ou Paladium White sands.
4 out of 5
Recommended
for Everyone
by A verified traveler from Dallas

Nothing to do after 6 pm

Posted Aug 22, 2015
Hotel is spectacular! Service is superb! BUT pools close at 6 pm and there is really nothing to do after that. You can still swim but there is no service. Only 2 restaurants with same menu every night! No shows, no entertainment! Our last night there they had a small band playing salsa til about 9:30 pm. If you want a night life do not expect that here at all!!! Would return but not stay a whole week.
4 out of 5
Recommended
for Everyone
by A verified traveler

Gran hotel

Posted Aug 19, 2015
Hotel maravilloso encantados de estar ahí lo único que la cama de bebé la cobranza carisima fuera de ahí todo perfecto
5 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful hotel and resort

Posted Aug 17, 2015
Pros: Loved the organization and layout of the hotel.
Had a amazing time. Went there on my own to try and get some work done and it was the perfect decision. The resort ground is enormous so it doesn't feel busy at all. The staff were exceptionally kind and joyful. I would love to come back on a vacation and explore more of the resort and area.
4 out of 5
Recommended
for Couples
by A verified traveler

viaje comodo

Posted Aug 17, 2015
Pros: los servicios
Cons: determinar los precios en pesos para el turismo nacional, se pierde control de los gastos
Location: muchas actividades para recorrer los parques de alrededor
muy detallista, con muchas comodidades, la playa un poco sucia
5 out of 5
Recommended
for Everyone
by A verified traveler from Canada

Fantastic Resort!

Posted Aug 16, 2015
Pros: Staff, rooms, food
Cons: Price of food and drinks There is not much to do later at night. It would be nice if the pool was open later (at least the adult pool)
Location: Playa del Carmen, Cancun, Tulum and all the attractions of Maya Rivera are close
Our first trip to Mexico for our one year anniversary, we had a fantastic experience. From the moment we stepped into the lobby the staff were extremely friendly, helpful, and respectful. The resort is located on the beautiful Mayakoba resort with access to the other resorts restaurants with free transportation. Although the resort is quite large the bicycles and shuttles are available and make it easy to get around - we had no problem. The food was delicious, although a little bit too expensive, it was worth the cost. The pool area is large and relaxing with an adults only section if you are looking for a quieter experience. The rooms were immaculate and beautiful. I can't say enough about the staff and our experience. This will definitely be a trip that I will always remember and I would recommend anyone to stay at this resort. I only wish I could have stayed longer!
5 out of 5
Recommended
for Everyone
by A verified traveler from Houston, Texas

Beautiful property and very helpful staff!

Posted Aug 15, 2015
Beautiful property and very helpful staff! Kids loved the paddle boards, cannons and sail boats. It's not mentioned on the website, but there was no charge. There are 5 pools around the property to fit your desired experience. 3 adult pools, 1 very large (3 in 1) kid pool with slide, 1 infinity pool by ocean for adults and kids. Bikes to ride on property. Very fun and easy to reach all necessary locations. The electric golf carts run from the lobby to the beach about every five minutes. When your in a hurry.... It feels like forever - but it's not. Rosewood and Banyon Tree are on the same Mayakoba property. The hotel transportation drove us to each hotel for dinner. Both properties are fantastic. It made it an exceptional experience that we enjoyed fine dinning experiences at all three hotels. Fairmont serves buffet breakfast at all three main dining faculties. Each is a little different and all delicious. Beach services is fast and courteous. Beach is clean. The seaweed is continuously flowing in..... And they have people cleaning in shifts all day to keep it clean. It's impressive the amount of people which are cleaning and maintaining continuously. However, is just enough to notice but does not disturb the peaceful surrounding.
5 out of 5
Recommended
for Everyone
by A verified traveler from Chicago

Really expensive the food, too much, incredible

Posted Aug 14, 2015
Too expensive the food, really expensive, incredible, too much.
3 out of 5
by A verified traveler

Posted Aug 13, 2015
rooms are not as expected, not clean for 5* hotel , every thing is extra charge.