Ratings based on 706 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
94% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.8 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler from Lima, Perú

hotel con un excelente servicio

Posted May 3, 2016
Un lugar donde se tiene un balance entre la naturaleza y la comodidad Excelentes instalaciones y una gran amabilidad de todo el personal Totalmente recomendable
5 out of 5
by A verified traveler from CDMX

Excelente servicio

Posted May 3, 2016
La habitación muy cómoda y cerca de la playa, los alimentos deliciosos, el servicio y el personal del hotel muy servicial y rápida atención. Se puede disfrutar de las instalaciones y tener unas vacaciones muy relajadas ! Muy recomendable
5 out of 5
by A verified traveler from New York

Exquisite hotel with white sand beach

Posted Apr 10, 2016
Pros: We enjoyed every bit of the visit from the friendly and professional staff. The size of the rooms, the natural surroundings, the food
Location: the hotel is located 10min ride from 5th ave shopping area where you will find outdoor mall, many wonderful restaurants
The Farimont hotel is hidden in a tropical paradise. You will enjoy staying in small 1 to 2 room bungalows or you may upgrade to a private beach front bungalow with infinity pool looking over one of the most beautiful white sand beaches and crystal clear ocean. The restaurants are 6 star and pricy but worth every penny.
Comment from Hotel Management
May 3, 2016 by Fairmont Mayakoba, Hotel Management
Dear Anonymous, Thank you sincerely for your kind comments, and for providing such valuable feedback to other travelers! Regards, Beatriz Fuentes Public Relations
4 out of 5
by A verified traveler from Buford-GA

In jungle - but also at beach

Posted Apr 9, 2016
Just got back - I was a little put out upon checking in wondering - where is the beach? It is a short golf cart ride-and beautiful!!! golf carts run all the time- not a problem finding one-- this is definitely a jungle location! Animals everywhere!! Birds, lizards and even monkeys occasionally!!But I'm still trying to figure out why no bugs?! It was extremely clean and not a bug in the room the whole week! And not even a mosquito bite! I can't say enough about the staff!!! Whatever you need and the most friendly people at any resort I've been to!! Awesome vacation- thanks Fairmont
Comment from Hotel Management
May 3, 2016 by Fairmont Mayakoba, Hotel Management
Dear Tpc, Thank you for your feedback and thank you for giving us the opportunity to serve you. We have an environmentally friendly fumigation program at the hotel, supervised by our very own Ecology Manager that ensures that our guests are comfortable! Sincerely, Beatriz Fuentes Public Relations
4 out of 5
by A verified traveler

Good family resort

Posted Apr 9, 2016
Pros: Grounds and great golf course
Cons: Service (attentiveness/responsiveness) and quality of the food (at all the Mayakoba resorts)
Location: Great location - plenty of activities in the area - ruins, snorkeling other adventures, etc.
Excellent grounds. Very large hotel but does not feel crowded at peak season. Rooms are decent but service can be improved (attentiveness/responsiveness). Breakfast is good. Lunch/dinner options are alright and could be improved (quality). Tried the restaurants at the other Mayakoba resorts which weren't great either (we are from NYC - could be we're just spoiled) and felt these hotel flags could do better.
3 out of 5
by A verified traveler from Vancouver, BC

Great customer service

Posted Apr 8, 2016
Great customer service, nice hotel, grounds were beautiful, only problem was there was constant leaf blowing which was loud if were trying to relax in the day. Pools were great, thankful for adult only pool as this is a very family friendly hotel. Not ideal for couples or romantic stays. Overall was decent, not a 5 star, more like a 4. Restaurants were good, food was good. Would probably try to stay at Banyan tree or closer to Playa as there is nothing to do at the resort besides eat, it is boring....
5 out of 5
by A verified traveler

Posted Mar 31, 2016
Muy lindo hotel. Excelente atención, la comida muy rica, toda la gente que trabaja aquí es muy amable. La calidad del hotel es excelente.
Comment from Hotel Management
Apr 6, 2016 by Fairmont Mayakoba, Hotel Management
Agradecemos infinitamente sus comentarios y recomendación. Nos esmeramos en dar el mejor servicio y nos complace saber que disfrutó su estancia. Beatriz Fuentes Relaciones Públicas
5 out of 5
by A verified traveler

Beautiful location and facilities...

Posted Mar 27, 2016
Cons: Overall the staff were really helpful and welcoming. The conceierge desk staff could be more knowledgeable and the front desk staff more responsive.
Location: We loved the Alltournatives trip to Jungla Maya. So fun and adventuresome. Also Xel Ha was great snorkeling.
This hotel is on a truly unique property with lagoons and forests. The location is shared with three upscale resorts so the area feels like a secluded enclave. The rooms are spacious and the layout of the property makes each area seem private. The pool is unique, providing lots of poolside space to lounge. There is also a small waterslide that the kids loved. The food at the restaurants was really fantastic, and each had a differrent cuisine for variety. Overall, they are a bit pricey, but the kids menu has good options. I also really appreciated that the property minimized the use of disposable plastic cups and utensils, and that all of the transportation carts are electric. I would really recommend this hotel over others in the area that have more of a high rise hotel feel.
Comment from Hotel Management
Mar 29, 2016 by Fairmont Mayakoba, Hotel Management
Thank you for taking the time to write a review, we sincerely appreciate your comments. The entire Fairmont Mayakoba team is very happy to hear you enjoyed the water slide, the food and the many services we offer! Regards from beautiful Riviera Maya! Beatriz Fuentes Public Relations
5 out of 5
by A verified traveler

Posted Mar 23, 2016
The hotel grounds are beautiful! The staff was very friendly, helpful and professional! Very impressed by staff, always willing to go the extra mile. Food was very good but pricey.
Comment from Hotel Management
Mar 29, 2016 by Fairmont Mayakoba, Hotel Management
Thank you for your review! It was an honor serving you. We are always ready to go the extra mile for you, our valued guests! Beatriz Fuentes Public Relations
5 out of 5
by A verified traveler from Halifax

Amazing Resort

Posted Mar 14, 2016
Pros: The staff, the food, beach, pools, entertainment, etc.
Cons: Nil but I would like to have the same bathroom in my own home!!
Location: We stayed on the resort all of the time.
The resort was beautifual and very large. The staff were amazing and best customer service experienced at a resort. Food was great. Luis made great guacamole, Kepler did an amazing boat tour, Raul was a great breakfast chef, and all staff were amazing.
Comment from Hotel Management
Mar 14, 2016 by Beatriz Fuentes-Public Relations-Fairmont Mayakoba, Hotel Management
Dear Doran, Thank you for your kind words and for recognizing the work of so many of our colleagues! We are so happy to hear you enjoyed your stay and the beautiful spa bathroom in your guestroom!