6 间餐厅,国际美食

关于普拉亚德尔卡曼温德姆 Alltra 酒店 - 只招待成人 - 全包式的点评

4 out of 5

点评

8.6

超赞

10 分 - 超赞。1346 条好评,共有 2355 条点评" "
8 分 - 还可以。581 条好评,共有 2355 条点评" "
6 分 - 一般。236 条好评,共有 2355 条点评" "
4 分 - 很差。92 条好评,共有 2355 条点评" "
2 分 - 糟糕。100 条好评,共有 2355 条点评" "

9.2/10

清洁度

9.2/10

员工和服务

8.6/10

服务设施

8.8/10

住宿条件和设施

8.8/10

环保

点评

10/10 超赞

Olivier

满意:清洁度、员工和服务、服务设施、住宿条件和设施
great spot close to everything making it walkable and convenient
2024 年 4 月入住 5 晚
Joan Canto - Sales Team 于 2024 年 4 月 19 日 的回复
Dear Olivier, thank you for choosing our beautiful resort for your recent stay in Playa del Carmen, we are delighted to learn your stay was most enjoyable and we appreciate the time invested in sharing your experience with us.

8/10 还可以

Johnny

满意:清洁度、员工和服务、住宿条件和设施
2024 年 3 月入住 6 晚
Lucía Delfín - Manager's Assistant 于 2024 年 4 月 17 日 的回复
Dear Guest JohnyWe thank you for reviewing your experience at Wyndham Alltra Playa del Carmen Adults Only All Inclusive.We hope that had a nice stay and it will be a pleasure to receive you again.Sincerely,

10/10 超赞

THOMAS

团体旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
We found the resort to be top notch in every area. Staff was attentive and friendly.
2024 年 4 月入住 3 晚
Joan Canto - Sales Team 于 2024 年 4 月 17 日 的回复
Dear Thomas, Thank you for choosing our beautiful resort for your recent stay in Playa del Carmen! We appreciate the time invested in sharing your comments and the remarks about our wonderful team! Kind regards.

8/10 还可以

francisco

满意:清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 4 晚
Lucía Delfín - Manager's Assistant 于 2024 年 4 月 17 日 的回复
Dear Guest FranciscoOn behalf of Wyndham Alltra Playa del Carmen Adults Only All Inclusive, we thank you for reviewing your experience.We hope that had a nice stay and it will be a pleasure to receive you again.Best Regards,

4/10 很差

joseph

不满意:住宿条件和设施,清洁度
More entertainment need a lot more to do everything close at 12pm
2024 年 4 月入住 4 晚
Joan Canto - Sales Team 于 2024 年 4 月 17 日 的回复
Dear Joseph, Thank you for choosing our beautiful resort for your recent stay in Playa del Carmen, we appreciate your suggestions and we will make sure to pass along our appropriate teams. Kind regards.

10/10 超赞

Mitko

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Rooms are awesome , property is very clean and very stylish.
2024 年 4 月入住 6 晚
Lucía Delfín - Manager's Assistant 于 2024 年 4 月 15 日 的回复
Dear Guest MitkoMany thanks for sharing the comments of your recent stay at Wyndham Alltra Playa del Carmen Adults Only All Inclusive. It is a pleasure to know that you enjoyed our facilities and cleanliness. Your feedback will be extensive to our team who will feel motivated to continue exceeding our guests' expectations.We look forward to receiving you again. Best Regards,

10/10 超赞

Samantha

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
We loved this property! So beautiful and staff was so amazing. Only thing was the bars close early but it’s so close to the tourist bars. We will be back!
2024 年 2 月入住 5 晚
Joan Canto - Sales Team 于 2024 年 4 月 14 日 的回复
Dear Samantha, thank you for choosing our beautiful resort for your recent stay in Playa del Carmen, we are delighted to learn your stay was most enjoyable and we appreciate the time invested in sharing your recent experience with us!

10/10 超赞

Jon-David

与配偶出行
满意:住宿条件和设施,员工和服务
Great location and Wonderful staff
2024 年 4 月入住 4 晚
Lucía Delfín - Manager's Assistant 于 2024 年 4 月 13 日 的回复
Dear Guest Jon-David,Thank you for taking the time to tell us about your experience at Wyndham Alltra Playa del Carmen Adults Only All Inclusive. It is always a pleasure to receive positive feedback.I am particularly pleased that you found our location and service amazing. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Wyndham Alltra, we continuously strive to exceed your expectations.Thank you again for sharing your stay, and we look forward to serving you in the future.Sincerely,

10/10 超赞

Chris

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
We absolutely had the best time, we will be back!!
2024 年 4 月入住 5 晚
Joan Canto - Sales Team 于 2024 年 4 月 13 日 的回复
Dear Chris, Thank you for choosing our beautiful resort for your recent stay in Playa del Carmen! We are delighted to learn your stay was most enjoyable and we appreciate the time invested in sharing your recent experience with us.

10/10 超赞

HAILEY MARIE CASSIDY

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
We had an incredible week here. It started out rocky when the lock to our room would not work but they changed it and moved us rooms the next day. The food and staff are 10/10, the pool has great entertainment but the other side was relaxing if that was what we were feeling. It’s walking distance to the main shopping street. Overall I would come back and recommend this place to anyone
2024 年 4 月入住 7 晚
Joan Canto - Sales Team 于 2024 年 4 月 13 日 的回复
Dear Hailey! Thank you for choosing our beautiful resort for your recent stay in Playa del Carmen, we are delighted to learn your stay was most enjoyable and we appreciate the time invested in sharing your recent experience with us! So glad your vacation turned to the positive side!

8/10 还可以

Alejandro

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Nos encanto!
2024 年 4 月入住 5 晚
Joan Canto - Sales Team 于 2024 年 4 月 12 日 的回复
Estimado Alejandro, Gracias por escoger Wyndham Alltra para su reciente estancia en Playa del Carmen, nos alegra saber que su estancia fue placentera y agrademos el tiempo invertido en compartir su experiencia.

10/10 超赞

Dylan

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Everyone was very nice and all the food was amazing. Would definitely come back
2024 年 4 月入住 3 晚
Joan Canto - Sales Team 于 2024 年 4 月 12 日 的回复
Dear Dylan, Thank you for choosing our beautiful resort for your recent stay in Playa del Carmen, we are delighted to learn your stay was most enjoyable and we appreciate the time invested in sharing your experience with us.

10/10 超赞

Vrej

满意:清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 4 晚
Lucía Delfín - Manager's Assistant 于 2024 年 4 月 11 日 的回复
Dear Guest VrejMany thanks for posting your experience at Wyndham Alltra Playa del Carmen Adults Only All Inclusive.It is a pleasure to know that you enjoyed your stay.We look forward to receiving you again.Best Regards,

8/10 还可以

Darlene

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The location was great. The hotel clean, staff was very friendly and helpful.
2024 年 4 月入住 3 晚
Lucía Delfín - Manager's Assistant 于 2024 年 4 月 10 日 的回复
Dear Guest DarleneMany thanks for sharing the comments of your recent stay at Wyndham Alltra Playa del Carmen Adults Only All Inclusive. It is a pleasure to know that you enjoyed our location, cleanliness and service. Your feedback will be extensive to our team who will feel motivated to continue exceeding our guests' expectations.We look forward to receiving you again. Best Regards,

6/10 一般

Kevin,Loveland

与配偶出行
满意:住宿条件和设施,清洁度
Location
2024 年 4 月入住 4 晚
Lucía Delfín - Manager's Assistant 于 2024 年 4 月 10 日 的回复
Dear Guest KevinOn behalf of Wyndham Alltra Playa del Carmen Adults Only All Inclusive, we thank you for reviewing your experience.It is a pleasure to know that you enjoyed our location and it will be a pleasure to receive you again.Best Regards,

8/10 还可以

Tracey

与家人出行
They should have mimosas available at breakfast. Bars don’t open until 11am After all we are on vacation and who doesn’t like a Caesar/Bloody Mary/mimosa with their eggs?….
2024 年 4 月入住 5 晚
Lucía Delfín - Manager's Assistant 于 2024 年 4 月 8 日 的回复
Dear Guest Tracey, Thank you for taking the time to tell us about your experience at Wyndham Alltra Playa del Carmen Adults Only All Inclusive. Here at Wyndham Alltra, we continuously strive to meet your needs and we appreciate your feedback regarding our bar hours however unfortunately this depends on government law and there is not much we can do about it. Please allow me to apologize. We appreciate the time you took to share your comments, and it is our hope to serve you in the future. Sincerely,

6/10 一般

Garrett Alexander

与配偶出行
不满意:服务设施,员工和服务
2024 年 3 月入住 7 晚
Lucía Delfín - Manager's Assistant 于 2024 年 4 月 8 日 的回复
Dear Guest GarrettMany thanks for posting your experience at Wyndham Alltra Playa del Carmen Adults Only All Inclusive.It is a pleasure to know that you enjoyed your stay.We look forward to receiving you again.Best Regards,

10/10 超赞

Nohemy S

团体旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
I like the friendliness of the staff and the room was amazing. Only thing that needs improvement is having more availability by the main pool. All chairs were reserved
2024 年 4 月入住 3 晚
Lucía Delfín - Manager's Assistant 于 2024 年 4 月 8 日 的回复
Dear Guest NohemyThank you for taking the time to tell us about your experience at Wyndham Alltra Playa del Carmen Adults Only All Inclusive. It is a pleasure to know that you enjoyed our service and facilities. We will share your comments with the team to continue working in an outstanding way.Here at Wyndham Alltra, we continuously strive to meet your needs and expectations and your feedback is very important to us, thus you can be sure we are already working to have more lounge chairs at the pool.We appreciate the time you took, and it is our hope to serve you in the future.Best Regards,

10/10 超赞

Leonardo Godina

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great place overall
2024 年 3 月入住 6 晚
Lucía Delfín - Manager's Assistant 于 2024 年 4 月 8 日 的回复
Dear Guest Leonardo,Thank you for taking the time to tell us about your experience at Wyndham Alltra Playa del Carmen Adults Only All Inclusive. It is always a pleasure to receive positive feedback.I am particularly pleased that you had a great stay. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Wyndham Alltra, we continuously strive to exceed your expectations.Thank you again for sharing your stay, and we look forward to serving you in the future.Sincerely,

8/10 还可以

Jacqueline

团体旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The decor of the place was beautiful overall. The beach was underwhelming. The North Beach would've been more popular if there was umbrellas for shade. It definitely was a more "party vibe" resort than we would've liked. The music was incredibly loud, to the point you couldn't talk to friends without shouting. They had loud party music in one pool, more chill music in the other, and a jackhammer going as they were renovating the deck. Overall the noise level was quite overwhelming - not really a chill vacation vibe we were going for. Their buffet food was the Mexican restaurant were quite good. The steakhouse was so-so and the Italian restaurant was okay. The pizza at the pool and the ice cream was awesome. Overall we had a pretty good time but probably wouldn't be our resort of choice going forward. If you like to party, then this resort is for you.
2024 年 4 月入住 5 晚
Lucía Delfín - Manager's Assistant 于 2024 年 4 月 8 日 的回复
Dear Guest JacquelineThank you for taking the time to tell us about your experience at Wyndham Alltra Playa del Carmen Adults Only All Inclusive. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear that you could not rest properly due to the noise and that the hotel's vibe was not to your likely. Please rest assured that we are taking the appropriate measures to address all the problems and prevent any future occurrences. Your comments helps us to improve every day.On the other side, it is a pleasure to know that you enjoyed our facilities and mexican and pizza restaurants. Here at Wyndham Alltra, we continuously strive to meet your needs and expectations.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Do not hesitate to visit us in other season, to show you that we can have a more chill vibe.Sincerely,

10/10 超赞

Nathan

与配偶出行, 团体旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Property was very good, staff were great. Half way through the trip they decided to jack hammer through a raised platform near the pool
2024 年 4 月入住 5 晚
Lucía Delfín - Manager's Assistant 于 2024 年 4 月 8 日 的回复
Dear Guest NathanThank you for taking the time to tell us about your experience at Wyndham Alltra Playa del Carmen Adults Only All Inclusive. It is a pleasure to know that you enjoyed our facilities and service. We will share your comments with the team to continue working in an outstanding way.Here at Wyndham Alltra, we continuously strive to meet your needs and expectations and your feedback is very important to us, please allow me to apologize for the inconvenience with the works at the pool. Unfortunately, there are certains maintenance works that had to be done to improve your experience. It will be a pleasure to receive you again to show you the improvements.We appreciate the time you took to share your comments.Best Regards,

8/10 还可以

Celeste

与配偶出行
满意:清洁度、服务设施、住宿条件和设施
Overall, we enjoyed our visit. It's a clean and nice resort. The pool is nice, however, it's nearly impossible to get a lounge chair. People put their towels on the lounge chairs and leave them there all day. We liked the north beach and bar. Although all of the locals come down and hang out in front of the resort. We enjoyed the tacos and pizza around the pool! We loved the daily activities and evening performances. The buffet restaurant was great for breakfast and good for lunch and dinner. The restaurants were okay, the Italian one was our favorite. Reservations weren't always available. The ocean view rooms face the streeet and it was very noisy! The resort across the street would start playing music at 4:30am and the management said there was nothing they could do about it. The day manager, Jacqueline, was very attentive to our needs and did what she could to remedy the situation. However, 4 out of the 7 days the music played and woke us up. We would not go back.
2024 年 3 月入住 7 晚
Lucía Delfín - Manager's Assistant 于 2024 年 4 月 5 日 的回复
Dear Guest CelesteThank you for taking the time to tell us about your experience at Wyndham Alltra Playa del Carmen Adults Only All Inclusive. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear that your room was noisy and that you couldn't enjoy the pool and properly. Unfortunately there are certain factors that are not in our control, but you can be sure that we are in a continuous improvement, and we are working already to get a better quality of rest for our guests. At the same time, please rest assured that we are taking the appropriate measures to address the problems and prevent any future occurrences. On the other side, many thanks for your remarks regarding cleanliness and food. We will share your comments with Jaqueline to continue working in an outstanding way. Here at Wyndham Alltra, we continuously strive to meet your needs and expectations.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Best Regards,

10/10 超赞

Colleen Patricia,Merritt

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
I loved the spectacular location right on the beach. The area was kept very clean of seaweed that washed ashore. The security kept the beach free of any aggressive beach vendors. The cleaning and serving staff were extremely helpful and always friendly. The concierge were helpful. The activities staff kept things interesting and fun. The poolside bartender worked so hard as did the waiters to keep those drinks coming. They served up delicious concoctions like my favorite, the Happy Monkey. I would love to go back to this resort. My only complaint is the day pass for my son to visit and use the amenities including drinks and food was approx $100. Without the pass we had to leave the restore to see him. The pagodas around the pool are expensive $89-135 per day and there aren’t enough lounge chairs for everyone due to people not sharing them when they aren’t using them. Everything else was great!
2024 年 3 月入住 8 晚
Joan Canto - Sales Team 于 2024 年 4 月 5 日 的回复
Thank you so much for your detailed feedback! We're thrilled to hear that you enjoyed our spectacular beach location and that our team went above and beyond to make your stay memorable. It's wonderful to know that you found our facilities clean, our staff friendly and helpful, and that you had a great time with our activities and delicious cocktails, especially the Happy Monkey!We appreciate your constructive feedback regarding the day pass pricing and availability of lounge chairs. Rest assured, we take all guest feedback seriously and will look into ways to improve these aspects of our resort experience. We want every guest, including your son, to feel welcomed and have access to our amenities without any inconvenience.We sincerely hope to welcome you back to our resort in the future and provide you with an even better experience. If you have any further suggestions or feedback, please don't hesitate to reach out. Thank you for choosing to stay with us!

8/10 还可以

David

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The best thing about the experience was the people who worked at Wyndham Alltra PDC. Sprcial shout out to Gabriel at the front door who was extremely helpful. Also Diego the concierge who went out of his way to make sureyou were well informed about your options for a fun day.
2024 年 3 月入住 4 晚
Joan Canto - Sales Team 于 2024 年 4 月 5 日 的回复
We greatly appreciate your kind words and are delighted to hear that our team members, particularly Gabriel and Diego, made a positive impact on your experience at Wyndham Alltra PDC. It's wonderful to know that they provided you with exceptional service and went above and beyond to ensure you had a memorable stay.Gabriel and Diego epitomize our commitment to delivering outstanding hospitality, and we will be sure to pass along your commendations to them. Their dedication to assisting our guests and providing valuable information reflects the high standards we strive to maintain at our resort.Thank you for recognizing their efforts, and we hope to have the pleasure of welcoming you back to Wyndham Alltra PDC in the future. If there's anything else we can do to enhance your next visit, please don't hesitate to let us know.

8/10 还可以

Debbie Mongloan

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Food is just ok, international buffet is hit and miss, the Asian night food is horrible. Mexican Restaurant is not good, Italian is the best. The room cleaner is not good. Our body gel was empty since we arrive we left bottle open to remind them to fill up, but after 3 days still overlooked and not refill it.
2024 年 3 月入住 4 晚
Joan Canto - Sales Team 于 2024 年 4 月 5 日 的回复
Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconsistencies you experienced with our food offerings and the unsatisfactory service from our room cleaner.Your comments regarding the international buffet and Asian night food not meeting your expectations are duly noted, and we will work closely with our culinary team to address any issues with quality and consistency. Additionally, we regret to hear that your experience at our Mexican restaurant fell short of your expectations, but we're glad to hear that you enjoyed the Italian cuisine. We will pass along your compliments to our Italian kitchen team.Regarding the oversight with the body gel in your room, we are truly sorry for the inconvenience this caused during your stay. Rest assured, we will address this matter with our housekeeping team to ensure that such oversights are not repeated in the future.Your feedback is invaluable to us as it helps us identify areas where we can improve our services and enhance the overall guest experience. We hope that you will consider giving us another opportunity to exceed your expectations in the future. If there is anything else we can do to make your next stay more enjoyable, please do not hesitate to let us know. Thank you for choosing to stay with us.

10/10 超赞

Jose

与配偶出行, 团体旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
I recommend this place
2024 年 3 月入住 3 晚
Lucía Delfín - Manager's Assistant 于 2024 年 4 月 3 日 的回复
Dear Guest JoseMany thanks for sharing the comments of your recent stay at Wyndham Alltra Playa del Carmen Adults Only All Inclusive. It is a pleasure to know that you enjoyed your stay. Your feedback will be extensive to our team who will feel motivated to continue exceeding our guests' expectations.We look forward to receiving you again. Best Regards,

10/10 超赞

Tiffany

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
We had a wonderful stay at this resort. The location, food and staff are all amazing! We would definitely go back and recommend to anyone looking for a wonderful all inclusive resort in Playa Del Carmen.
2024 年 3 月入住 7 晚
Lucía Delfín - Manager's Assistant 于 2024 年 4 月 3 日 的回复
Dear Guest Tiffany,Thank you for taking the time to tell us about your experience at Wyndham Alltra Playa del Carmen Adults Only All Inclusive. It is always a pleasure to receive positive feedback.I am particularly pleased that you found our service, location and food amazing. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Wyndham Alltra, we continuously strive to exceed your expectations.Thank you again for sharing your stay, and we look forward to serving you in the future.Sincerely,

8/10 还可以

Kimberly

与配偶出行
满意:清洁度、员工和服务、住宿条件和设施
This is an adults only property. It was clean and safe and right on a small beach with a fantastic view from a balcony that came with a hammock. Staff was always helpful and polite though for three days I asked for face clothes that I never got during my entire stay. If your room overlooks the pool area it can be very loud until 10 PM when the pool calms down. The food was good with decent variety. It was easy to make reservations for the upper end dining options which were excellent. The downsides of staying here are that you have to rent a cabana for $79.00, there are no free options and limited lawn chairs to use for free. The beach is not really useable for swimming. You can walk next door to a really nice beach, however, other hotels have their chairs and cabanas set up and you cannot use them or even rent them so bring your own chair and towel and fight for limited space. Lots of fun places to eat within walking distance and several drinking establishments.
2024 年 3 月入住 4 晚
Lucía Delfín - Manager's Assistant 于 2024 年 4 月 3 日 的回复
Dear Guest KimberlyThank you for taking the time to tell us about your experience at Wyndham Alltra Playa del Carmen Adults Only All Inclusive. Your feedback is very important to us, and I am saddened to hear that you experienced issues with the noise, face clothes and sunbeds during your stay. Please rest assured that we are taking the appropriate measures to address all the problems and prevent any future occurrences. Your comments helps us to improve every day.On the other side, it is a pleasure to know that you enjoyed our service, food, location and cleanliness. Here at Wyndham Alltra, we continuously strive to meet your needs and expectations.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to serve you in the future.Sincerely,

10/10 超赞

sandra olivia

与配偶出行
满意:员工和服务、服务设施、住宿条件和设施
Muy limpio muy amables y muy buena atención
2024 年 3 月入住 4 晚
Lucía Delfín - Manager's Assistant 于 2024 年 4 月 2 日 的回复
Estimada Sandra OliviaMuchas gracias por hacernos llegar los comentarios de su reciente estancia en Wyndham Alltra Playa del Carmen Adults Only All Inclusive.Nos deleita saber que ha pasado una estancia placentera y que nuestro servicio y limpieza fueron primordiales para hacer su estancia inolvidable.Esperamos que nos visite nuevamente para otras increíbles vacaciones y demostrarle que en Wyndham Alltra Playa del Carmen nos encontramos en mejora continua para la entera satisfacción de nuestros huéspedes.Sinceramente,

10/10 超赞

Douglas

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Beach is smallish and they are fighting the never ending battle of seaweed washing up on shore. But they fought that fight well everyday! Great people, great food options, and an easy walk to the safe market area a block away. Many of the market area merchants are a little aggressive to get your attention, just more of an annoyance than anything for some of them. Wish there was a bar option before 11am, but otherwise had a great stay and would do it again!
2024 年 3 月入住 7 晚
Miguel Ángel Morales Rios MOD 于 2024 年 4 月 2 日 的回复
On behalf of the staff and Management of our resort, we would like to thank you for taking the time to post a review of your experience with us. It was a pleasure being your host during your recent getaway Please be confident that we’ve shared your kind comments with our team as motivation to keep up with our commitment to offering truly remarkable experiences to our guestsWe look forward to welcoming you back at Wyndham Alltra Playa del Carmen your home away from home...

10/10 超赞

Sabarna

满意:清洁度、员工和服务、住宿条件和设施
2024 年 3 月入住 5 晚
Joan Canto - Sales Team 于 2024 年 4 月 1 日 的回复
Dear Sabarna, Thank you for choosing our beautiful resort for your recent stay in Playa del Carmen, we are delighted to learn your stay was most enjoyable and we apprecoate the time invested in sharing your experience.

10/10 超赞

ULA

满意:清洁度、员工和服务、服务设施、住宿条件和设施
Clean excellent service and beautifull
2024 年 3 月入住 4 晚
Jaqueline Sosa Manager on Duty 于 2024 年 4 月 1 日 的回复
Dear Guest ULA,Thank you for taking the time to rate your recent stay with us. We truly appreciate your positive rating and are thrilled to know that you had a great experience during your time at Wyndham Alltra Playa del Carmen Adults Only, All Inclusive Resort. We hope to have the pleasure of welcoming you back for another enjoyable stay in the near future.Warm regards.

8/10 还可以

Ricardo

与家人出行, 团体旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
We really enjoyed the staff service and overall experience. Cleanliness of towels and halls could be improved, as well as quality of the specialty restaurants.
2024 年 3 月入住 4 晚
Lucía Delfín - Manager's Assistant 于 2024 年 4 月 1 日 的回复
Dear Guest RicardoThank you for taking the time to tell us about your experience at Wyndham Alltra Playa del Carmen Adults Only All Inclusive. I am particularly pleased that you had a nice stay despite the issues with the cleanliness. I will share your comments with our team, to address the problem and to prevent any future incidences. Here at Wyndham Alltra, we continuously strive to exceed your expectations. Thank you again for sharing your comments, and we look forward to serving you in the future. Sincerely,

8/10 还可以

Patrick S

与配偶出行, 团体旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
This is a great resort, really fun. The staff is exceptional. Could use an update sooner than later but it’s very good. Restaurants are good, not great but a great variety. My one and only complaint was getting a couples massage and paying for a hot stone upgrade, we had been there only one day and had gotten a lot of sun, a little sunburnt on my shoulders but not much, they refused to give us a hot stone massage and switched it to cold stone - it was terrible. My girlfriend wasn’t burnt at all and they wouldn't give her a hot stone massage either. The couple we travelled with both got their hot stone massage and were both at least as burnt as I was. The massage was a disaster and it angers me 6 days later typing this. I get a lot of massages, especially on vacation and this has never happened. My shoulders are worse than they were when I arrived. Time for some CBD oil and my Theragun.
2024 年 3 月入住 7 晚
Lucía Delfín - Manager's Assistant 于 2024 年 4 月 1 日 的回复
Dear Guest Patrick SThank you for taking the time to tell us about your experience at Wyndham Alltra Playa del Carmen Adults Only All Inclusive. I am sorry that your spa experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear that you did not receive the massage that you wanted. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. On the other side, it is a pleasure to know that you enjoyed our service and facilities. We will share your comments to continue working in an outstanding way. Here at Wyndham Alltra, we continuously strive to meet your needs and expectations.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Do not hesitate to let is know if this happens to give a personalized service.Best Regards,

8/10 还可以

Jeremy

满意:清洁度、员工和服务、住宿条件和设施
2024 年 3 月入住 3 晚
Lucía Delfín - Manager's Assistant 于 2024 年 4 月 1 日 的回复
Dear Guest JeremyOn behalf of Wyndham Alltra Playa del Carmen Adults Only All Inclusive, we thank you for reviewing your experience.We hope that had a nice stay and it will be a pleasure to receive you again.Best Regards,

8/10 还可以

Daniel

满意:清洁度、员工和服务、住宿条件和设施
2024 年 3 月入住 5 晚
Lucía Delfín - Manager's Assistant 于 2024 年 4 月 1 日 的回复
Dear Guest DanielOn behalf of Wyndham Alltra Playa del Carmen Adults Only All Inclusive, we thank you for reviewing your experience.We hope that had a nice stay and it will be a pleasure to receive you again.Best Regards,

10/10 超赞

Derek

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Excellent resort with the best staff ever. 10/10 would recommend to anyone looking for an escape!
2024 年 3 月入住 7 晚
Joan Canto - Sales Team 于 2024 年 3 月 30 日 的回复
Dear Derek, thank you for choosing Wyndham Alltra as your host for your recent stay in Playa del Carmen, we are delighted to learn your stay was most enjoyable and we appreciate the time invested in sharing your recent experience.

10/10 超赞

Steven G

满意:清洁度、员工和服务、服务设施、住宿条件和设施
The entertainment staff, especially Manuel, were outstanding! So friendly, polite and engaging of all the guests!
2024 年 3 月入住 9 晚
Miguel Ángel Morales Rios MOD 于 2024 年 3 月 28 日 的回复
On behalf of the staff and Management of our resort, we would like to thank you for taking the time to post a review of your experience with us. It was a pleasure being your host during your recent getaway Please be confident that we’ve shared your kind comments with our team as motivation to keep up with our commitment to offering truly remarkable experiences to our guestsWe look forward to welcoming you back at Wyndham Alltra Playa del Carmen your home away from home...

8/10 还可以

Ellie

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The staff at the hotel were really nice and everything went smoothly from checking in to making dinner reservations. It was nice being so close to Playa del Carmen’s 5th Ave. The restaurants on the property were all pretty good and we enjoyed the coffee shop too. The hotel’s beach is pretty small but you can continue walking along other areas of the beach. Our only issue was it was difficult to get water bottles on the property, which was an issue because you can’t drink tap water in Mexico. We had to call room service to get them.
2024 年 3 月入住 4 晚
Lucía Delfín - Manager's Assistant 于 2024 年 3 月 27 日 的回复
Dear Guest EllieThank you for taking the time to tell us about your experience at Wyndham Alltra Playa del Carmen Adults Only All Inclusive. Your feedback is very important to us, and I am saddened to hear that you did have enough watter. Please rest assured that we are taking the appropriate measures to improve it.Finally, it is a pleasure to know that you enjoyed our service, location, food and the coffee shop. We will share your comments with them to continue working in an outstanding way. Here at Wyndham Alltra, we continuously strive to meet your needs and expectations.We appreciate the time you took to share your comments, and it is our hope that you will give us the opportunity to serve you in the future.Best Regards,

10/10 超赞

Pam

团体旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The staff was amazing Misty, Christian, Jamie and the rest of the staff were friendly and always kept the guest involved.
2024 年 3 月入住 7 晚
Lucía Delfín - Manager's Assistant 于 2024 年 3 月 26 日 的回复
Dear Guest Pam,Thank you for taking the time to tell us about your experience at Wyndham Alltra Playa del Carmen Adults Only All Inclusive. It is always a pleasure to receive positive feedback.I am particularly pleased that you found our service outstanding. I will share your comments with Mitsy, Christian and Jamie, who I am certain will be encouraged by your remarks. Here at Wyndham Alltra, we continuously strive to exceed your expectations.Thank you again for sharing your stay, and we look forward to serving you in the future.Sincerely,

10/10 超赞

Christopher

2024 年 3 月入住 4 晚
Lucía Delfín - Manager's Assistant 于 2024 年 4 月 15 日 的回复
Dear Guest ChristopherMany thanks for posting your experience at Wyndham Alltra Playa del Carmen Adults Only All Inclusive.It is a pleasure to know that you enjoyed your stay.We look forward to receiving you again.Best Regards,

10/10 超赞

Michelle

与配偶出行, 团体旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Enjoyed our stay here! The room was very spacious and the service from the employees was great. Really enjoyed the lunch buffet and the green juices they had. The drinks were delicious too and the pool was very clean never had an issue getting beach chairs. Only complaint was the beach had a lot of seaweed and it was very rocky but it you walked 5 min up the beach there is an area where there is way less seaweed and rocks so we’re still able to enjoy the ocean water. Would definitely stay here! Can’t beat the close location the nightlife
2024 年 3 月入住 4 晚
Joan Canto - Sales Team 于 2024 年 3 月 25 日 的回复
Dear Michelle, thank you for choosing our beautiful resort for your recent stay in Playa del Carmen, we are delighted to learn your stay was most enjoyable and we apprecoate the time invested in sharing your recent experience.

10/10 超赞

Sonya,Fort Washington

满意:清洁度、员工和服务、服务设施、住宿条件和设施
Very pleased with the visit at the Wyndham Alltra. I recommend the all inclusive resort. The food, drinks and activities were top tier.
2024 年 3 月入住 4 晚
Miguel Ángel Morales Rios MOD 于 2024 年 3 月 25 日 的回复
On behalf of the staff and Management of our resort, we would like to thank you for taking the time to post a review of your experience with us. It was a pleasure being your host during your recent getaway Please be confident that we’ve shared your kind comments with our team as motivation to keep up with our commitment to offering truly remarkable experiences to our guestsWe look forward to welcoming you back at Wyndham Alltra Playa del Carmen your home away from home...

8/10 还可以

Augustine,Smiths

与配偶出行, 团体旅客
2024 年 3 月入住 7 晚
Miguel Ángel Morales Rios MOD 于 2024 年 3 月 25 日 的回复
On behalf of the staff and Management of our resort, we would like to thank you for taking the time to post a review of your experience with us. It was a pleasure being your host during your recent getaway We look forward to welcoming you back at Wyndham Alltra Playa del Carmen your home away from home...

6/10 一般

Ricky Luvaghn,Smiths

团体旅客
满意:清洁度、员工和服务、住宿条件和设施
The staff was amazing and the facility was very clean and nice… “But “ the beach was terrible with seaweed and fishing boats all over the place on one side and the other beach side was too small and there’s no place to get into the water from either beach ,Another big disappointment was the bars, Their liquor on the bars are very low quality, bottom shelf, cheap liquor, To get any premium liquor is a additional charge and the pool bar closes at seven and all bars close by 11 PM.. And the little sushi bar called “Off The Hook” closes early as well, by 6:00 pm And the small rooftop with hot tub closes very early at 5:00 PM… There’s not much entertainment at night if any,,, A few very short shows and everything is over about 9 o’clock. No DJ at night,..only a couple silly games, And around the main pool the only thing to do is some pool aerobics … but I can say the food was not bad maybe a four star… But if you want quiet and do not drink alcohol and want very little to do this is the perfect adult all inclusive resort for a elderly couples
2024 年 3 月入住 7 晚
Miguel Ángel Morales Rios MOD 于 2024 年 3 月 25 日 的回复
On behalf of the staff and Management of our resort, we would like to thank you for taking the time to post a review of your experience with us Our guests’ feedback is truly important to us and we will carefully review all your remarks.your comments which allows us to better understand our highs and lows in order to improve our service levelsWe regret to know that we have not fulfilled your expectations during your visit. Please be certain that we take your feedback seriously and will use this opportunity work on these areas in order to deliver better service to our guests

10/10 超赞

Michaela Marie

团体旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
I loved everything about this property. If I had to give one complaint, it would be the lack of nighttime activities. Other than that, my group and I had an amazing stay!
2024 年 3 月入住 5 晚
Lucía Delfín - Manager's Assistant 于 2024 年 3 月 23 日 的回复
Dear Guest MichaelaThank you for taking the time to tell us about your experience at Wyndham Alltra Playa del Carmen Adults Only All Inclusive. It is a pleasure to know that you enjoyed your stay. We will share your comments with them to continue working in an outstanding way.Here at Wyndham Alltra, we continuously strive to meet your needs and expectations and your feedback is very important to us and we will take into account your comments about the night entertainment.We appreciate the time you took, and it is our hope to serve you in the future.Best Regards

10/10 超赞

Heather

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Overall it was a great stay! We were a little worried based on some people’s reviews of the food being bad and no hot water. However, If you understood how to work the shower it was perfect temperature. Food was great!
2024 年 3 月入住 6 晚
Lucía Delfín - Manager's Assistant 于 2024 年 3 月 22 日 的回复
Dear Guest Heather,Thank you for taking the time to tell us about your experience at Wyndham Alltra Playa del Carmen Adults Only All Inclusive. It is always a pleasure to receive positive feedback.I am particularly pleased that you found our food outstanding. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Wyndham Alltra, we continuously strive to exceed your expectations.Thank you again for sharing your stay, and we look forward to serving you in the future.Sincerely,

8/10 还可以

claudia

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Personal muy amable , buena comida
2024 年 3 月入住 3 晚
Lucía Delfín - Manager's Assistant 于 2024 年 3 月 22 日 的回复
Estimada Huésped ClaudiaMuchas gracias por hacernos llegar los comentarios de su reciente estancia en Wyndham Alltra Playa del Carmen Adults Only All Inclusive.Nos deleita saber que ha pasado una estancia placentera y que nuestro servicio y comida fueron primordiales para hacer su estancia inolvidable.Esperamos que nos visite nuevamente para otras increíbles vacaciones y demostrarle que en Wyndham Alltra Playa del Carmen nos encontramos en mejora continua para la entera satisfacción de nuestros huéspedes.Sinceramente,

8/10 还可以

Ellen

团体旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
very fun and nice staff, bars close a bit early
2024 年 3 月入住 5 晚
Miguel Ángel Morales Rios MOD 于 2024 年 3 月 21 日 的回复
On behalf of the staff and Management of our resort, we would like to thank you for taking the time to post a review of your experience with us. It was a pleasure being your host during your recent getaway And thank you for your detailed suggestions. Our guests’ feedback is truly important to usPlease be confident that we’ve shared your kind comments with our team as motivation to keep up with our commitment to offering truly remarkable experiences to our guestsWe look forward to welcoming you back at Wyndham Alltra Playa del Carmen your home away from home...

8/10 还可以

Christian D,Fairfield

满意:清洁度、员工和服务、住宿条件和设施
2024 年 2 月入住 5 晚
Lucía Delfín - Manager's Assistant 于 2024 年 3 月 22 日 的回复
Dear Guest ChristianOn behalf of Wyndham Alltra Playa del Carmen Adults Only All Inclusive, we thank you for reviewing your experience.We hope that had a nice stay and it will be a pleasure to receive you again.Best Regards,