Ratings based on 1,122 Verified Reviews

4.2 out of 5
86% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from NL, Canada

Grand Bahia review

Posted May 24, 2017
Pros: Everything.
Cons: Can't think on anything.
Location: Because it was our second time, we decided to remain at the resort and just relax.
The second time staying there and still the very best in all respects.
Comment from Hotel Management
May 24, 2017 by Online Reputation, Hotel Management
Dear guest, First of all I would like to thank you for your detailed feedback regarding your recent stay at our hotel resort. It will certainly help us to keep focus on customer satisfaction and fulfillment of our hotel standards. Your honest opinion can be a valuable reference for other customers who are thinking to stay with us, so we deeply appreciate the time you took to share it. We hope to have the opportunity to welcome you again in the future. Our Best regards from sunny Mexico, Geraldine Luna Grand Bahia Principe Coba
4 out of 5
Recommended
for Everyone
by A verified traveler

Large resort with so much to do!

Posted May 23, 2017
The resort is beautiful and very clean! This resort is very large, with so much to do! The staff are wonderful! The only complaint is that the air conditioning in the rooms doesn't work well, it was very hot in our room. The temperature in all of the restaurants is too warm as well, no air conditioning.
Comment from Hotel Management
May 24, 2017 by Online Reputation, Hotel Management
Dear guest, First of all I would like to thank you for your detailed feedback regarding your recent stay at our hotel resort. It will certainly help us to keep focus on customer satisfaction and fulfillment of our hotel standards. Your honest opinion can be a valuable reference for other customers who are thinking to stay with us, so we deeply appreciate the time you took to share it. We hope to have the opportunity to welcome you again in the future. Our Best regards Geraldine Luna Grand Bahia Principe Coba
3 out of 5
Recommended
for Everyone
by A verified traveler from OK

Not bad

Posted May 20, 2017
It's a very large, very crowded resort. Long waits for everything and no chairs near the pools or beaches.
Comment from Hotel Management
May 21, 2017 by Online Reputation, Hotel Management
Dear guest, First of all thank you for your loyalty in Bahia Principe Hotels & Resorts and for choosing us once again to enjoy your holidays. We really appreciate you taking the time to send your valuable comments about your stay with us as it helps to maintain the quality at the hotel. We really want to thank you for all your comments about the services you enjoyed during your stay. We hope to have the opportunity to change your perception in the future as we believe you will enjoy our new services. Sending you our best regards, Geraldine Luna Grand Bahia Principe Coba
5 out of 5
Recommended
for Everyone
by A verified traveler from California, USA

Awesome Place

Posted May 17, 2017
Pros: The food, beach, pools and most importantly everyone working at the Grand Bahia. Just a great atmosphere!!
Cons: All was excellent, there was no disappointment whats so ever..
We spent 8 fantastic nights at the Bahia Principe Coba, the grounds are just fascinating and well kept. Everyone from the front desk to the restaurant personnel made our stay most comfortable with there courtesy and great attitude. The variety of food at the buffet was excellent, a new theme every night.The restaurant dining was great as well, the Brazilian dinner was our favorite, the number of fine meats ready to eat was surreal. My wife and I are already planning on returning for another spectacular trip to the Bahia Principe.
Comment from Hotel Management
May 18, 2017 by Online Reputation, Hotel Management
Dear Guest: On behalf of our team we thank you for taking the time to put together the details of your vacation experience at Bahia Principe Hotels & Resorts. It is a real pleasure to know that you enjoyed your holidays with us. We are always striving to provide our guests with the highest quality service so that they could stay absolutely content with their vacations at our hotel. Thank you once again for your choice and we are looking forward to your next visit in order to repeat this great experience. : - ) Sending you our best regards, Badía M. Temoltzin Grand Bahia Principe Coba
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 22, 2017
Very nice hotel,clean room, lots of food. Beautiful place, clean outside.
Comment from Hotel Management
Apr 23, 2017 by Online Reputation, Hotel Management
Dear Guest: On behalf of our team we thank you for taking the time to put together the details of your vacation experience at Bahia Principe Hotels & Resorts. It is a real pleasure to know that you enjoyed your holidays with us. We are always striving to provide our guests with the highest quality service so that they could stay absolutely content with their vacations at our hotel. Thank you once again for your choice and we are looking forward to your next visit in order to repeat this great experience. : - ) Sending you our best regards, Badía M. Temoltzin Grand Bahia Principe Coba
5 out of 5
Recommended
for Everyone
by A verified traveler from colorado

Beautiful resort. Easy transportation

Posted Apr 22, 2017
Pros: Staff amazing Helpful and friendly
Cons: Food not as hot when buffets first open. But that is so minor in the big scheme of this resort.
Location: We will frequently ride the public transportation into Playa del Carmen for shopping. It's 45 pesos per person each way and easily obtained
Not our first visit or our last. A lot of families this visit and I am sure it was because of our timing.
Comment from Hotel Management
Apr 23, 2017 by Online Reputation, Hotel Management
Dear Guest: On behalf of our team we thank you for taking the time to put together the details of your vacation experience at Bahia Principe Hotels & Resorts. It is a real pleasure to know that you enjoyed your holidays with us. We are always striving to provide our guests with the highest quality service so that they could stay absolutely content with their vacations at our hotel. Thank you once again for your choice and we are looking forward to your next visit in order to repeat this great experience. : - ) Sending you our best regards, Badía M. Temoltzin Grand Bahia Principe Coba
3 out of 5
by A verified traveler from Vancouver

Too much time wasted

Posted Apr 20, 2017
Overall resort was alright. Spent too much time shuttling from one resort to the next to do simple things like go to the beach. Grand Bahia Coba didn't have its own beach so we had to shuttle to Grand Bahia Tulum everyday. The shuttles runs every 15 minutes but when there's a lot of people, you end up waiting forever. The resort was not efficient and often would not be flexible in where the shuttles were going. You often had too many shuttles heading to one place empty and a bunch of people waiting to go to another place. Coba was extremely understaffed. No service at the buffets, bars were slow and staff was unwilling to be accommodating. Tulum had way better service and it was just a better vibe overall. If you have to stay at this resort, choose Tulum, not Coba.
Comment from Hotel Management
Apr 23, 2017 by Online Reputation, Hotel Management
Dear Guest: First of all I would like to thank you for your detailed feedback regarding your recent stay at our hotel resort. It will certainly help us to keep focus on customer satisfaction and fulfillment of our hotel standards. It is a pleasure to know that you enjoyed our services and the facility. Regarding the situation described, all your observations have been forwarded to the General Management of the resort as the guests satisfaction is our priority and rest assured we will be constantly striving to the excellence in our services. Your opinion is really important for us to keep the quality in our services at the hotel, thank you for share your point of view. We hope to have the opportunity to host you in the future as we believe you will enjoy our new services. Sending you our best regards, Badía M. Temoltzin Grand Bahia Principe Coba
3 out of 5
by A verified traveler from Colorado Springs, Co

Nice hotel... Too far from the beach. A

Posted Apr 18, 2017
Staff that try to sell you timeshares are horrible and very pushy with distasteful attitudes.
Comment from Hotel Management
Apr 20, 2017 by Online Reputation, Hotel Management
Dear Guest: First of all I would like to thank you for your detailed feedback regarding your recent stay at our hotel resort. It will certainly help us to keep focus on customer satisfaction and fulfillment of our hotel standards. Regarding the situation described, all your observations have been forwarded to the General Management of the resort as the guests satisfaction is our priority and rest assured we will be constantly striving to the excellence in our services. Your opinion is really important for us to keep the quality in our services at the hotel, thank you for share your point of view. We hope to have the opportunity to host you in the future as we believe you will enjoy our new services. Sending you our best regards, Badía M. Temoltzin Grand Bahia Principe Coba
5 out of 5
Recommended
for Everyone
by A verified traveler from los angeles

Close to everything!

Posted Apr 13, 2017
Pros: Beautiful ocean ! Pool staff !
Cons: If only pool bar bartender was nice ,he forget a lot I ask margarita, he gave me a shot of tequila many times looks like he was drunk? That's is why?
Location: From airport over one hours to the hotel ! They have Beach ,shopping ,show ,casino,
I'm second time for this resort, easy check in and give us welcome drink good service , last time we had a deal for free safe box , this time safe box key is $6 per day which is fine and 4th night we lost key but they came to room for bleak the Safe box .cost us $40 it was very helpful .waiter (Jose) he is the best ! Pool activity was fun , felnand ,Jonathan, Francisco, Romeo, , I can't name everybody,,all staff who works at hotel were very nice . We will comeback again thank you always, love this hotel I will bring my Japanese family again for sure , staff was nice and helpful even you don't speak English and Spanish!
Comment from Hotel Management
Apr 16, 2017 by Online Reputation, Hotel Management
Dear guest, First of all thank you for your comments about your stay at Grand Bahia Principe Coba Thank you for letting us know your observation regarding your experience with us, we always make our best and we took your opinions to improve every detailed important to you. We hope to receive you again at The Mexican Caribbean and please do not hesitate to contact us before your next visit. Receive our warmest regards, Geraldine Luna Grand Bahia Principe Coba
2 out of 5
by A verified traveler from Ohio

Reasons why I won't go back

Posted Apr 13, 2017
Coba rooms have no beach. You must take transportation to beach & your only allow access to facilities at one beach. Transport will be labeled with destinations & driver will say they are not going there. " Next one" There are large, unsightly cement barriers in water at beach. Had an issue at front desk at check in & they basically told me to contact Expedia. Had to try to find local # for Expedia 1-888, etc numbers wouldn't dial in Mexico, it was an aggravating nightmare at check it. They made me book a second room when we had 4 people my husband & I & my 2 daughters. When we finally get in, each room das 1 king & 2 single beds. Then charged my credit card even more than quoted for send room. Beach/ pool would only have one bartender trying to serve a long line & have to stop & hand wash cups because they were always out. Stay at the Grand Pallidium instead! It is much nicer, staffed better, friendlier.
Comment from Hotel Management
Apr 16, 2017 by Online Reputation, Hotel Management
Dear Guest, Thank you for choosing us as your holiday destination; it was a great pleasure to welcome you! We really regret to know your recent stay was not up to your expectation, let us inform you that some of the problems you have mentioned are totally under our standards and we have already taken corrective actions in order to meet our values again. Furthermore we would like to express our appreciation for sharing these concerns which will be discussed with our Management and Departments Involved. We hope you give us another opportunity in the future to restore your confidence in our chain and offer you a totally different experience. Our best regards! Geraldine Luna Grand Bahia Principe Coba