Not for beach lovers! Bad service too.
Posted Jan 21, 2017
You simply CANNOT walk to the beach in a resonable time, going to the beach was a 30 min march just to arrive at the Akumal beach where they don't let you stay. Going to coba beach takes another 30 min march. So the only way to get there is by the hotel transportation which takes sometimes over 30 min to arrive and 10 to go to the beach. Also the beach is not great: water goes up to you knees then you hit the big sandbags. If you arrive after 9 there are no palapas available for shade, the hotel is simply too big for the thin strip of beach!
Also no good coffee on the beach, the only good espresso machine is in the lobby, even the coffee in the restaurants is not good. Service is bad, the reception is rude, one emloyee went once to the another one to have a quick laugh about me right there in my face, unbelivable...It also took me a couple of visits 30 min each to get printouts from an email ( btw. everytime you need something you wait in a loong line) We had a birthday during the time and we organized at the public relations a little cake with a candle at the end of the show cooking but they rushed us out of the restaurant, they didn't want to hear about it, that was a horrible experience! Even a little cupcacke with a candle to celebrate in our room would have been ok. But so we had no celebration at all. We won't go there again.
Comment from Hotel Management
Jan 30, 2017 by Public Relations, Hotel Management
On behalf of our team we thank you for taking the time to put together the details of your vacation experience at Grand Bahia Principe Coba.
We are very sorry for the incendents and the points that you are targeting we can improve.
All your observations have been forwarded to the General Management of the resort as the guests satisfaction is our priority and rest assured we will be constantly striving to the excellence in our services.
We hope to have the opportunity to change your perception in the future as we believe you will enjoy our new services.
Sending you our best regards,
Badía M. Temoltzin
Grand Bahia Principe Coba