Ratings based on 1,105 Verified Reviews

4.2 out of 5
86% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler from Minnesota

Not close to beach

Posted Feb 18, 2017
Not close to beach, no ease of getting to beach withou trolly or getting lost! Love to run beach and not easy to get to for running and beach is rocky for it. Staff hit and miss for nice and helpful. Swim up Jose--- great drinks but didn't worry about customer and waited on Wednesday for him to come down from top level to serve swim up customers for over 20 min! Others waited a lot longer.
Comment from Hotel Management
Feb 21, 2017 by Public Relations, Hotel Management
Dear Guest: We appreciate you choosing our resort for your holidays and sharing your impressions. We are happy to know that you enjoyed the your holidays and our facility. We are concerned that not all our services were to your approval and liking as every person is different and has different tastes; however, our team always tries to accommodate all the guests’ needs as we are always striving for excellence in the service. We hope to have the opportunity to change your perception in the future as we believe you will enjoy our new services. Best regards, Badía M. Temoltzin Grand Bahia Principe Coba
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 1, 2017
Great people , beautiful hotel, we were able to take a little tram ride to the beach
Comment from Hotel Management
Feb 3, 2017 by Public Relations, Hotel Management
Dear Guest: On behalf of our team we thank you for taking the time to put together the details of your vacation experience at Grand Bahia Principe Coba. It is a real pleasure to know that you enjoyed your holidays with us. We are always striving to provide our guests with the highest quality service so that they could stay absolutely content with their vacations at our hotel. Thank you once again for your choice and we are looking forward to your next visit in order to repeat this great experience. : - ) Sending you our best regards, Badía M. Temoltzin Grand Bahia Principe Coba
5 out of 5
Recommended
for Everyone
by A verified traveler from Crystal River, FL

Little vacation

Posted Jan 30, 2017
The hotel it's nice, confortable and the food it's perfect
Comment from Hotel Management
Jan 30, 2017 by Public Relations, Hotel Management
Dear Guest: On behalf of our team we thank you for taking the time to put together the details of your vacation experience at Grand Bahia Principe Coba. It is a real pleasure to know that you enjoyed your holidays with us. We are always striving to provide our guests with the highest quality service so that they could stay absolutely content with their vacations at our hotel. Thank you once again for your choice and we are looking forward to your next visit in order to repeat this great experience. : - ) Sending you our best regards, Badía M. Temoltzin Grand Bahia Principe Coba
3 out of 5
by A verified traveler from Los Angeles

Not recommended

Posted Jan 30, 2017
Far away to the beach. Almost impossible to book the restaurants. Restaurants are empty, but not enough chiefs and cooks for serving all guests. Not enough outside tables and chairs, a lot of guests just must to stay outside with drinks. Visited first and last time
Comment from Hotel Management
Jan 30, 2017 by Public Relations, Hotel Management
Dear Guest : We appreciate you choosing our resort for your holidays and sharing your impressions. We are happy to know that you enjoyed the your holidays and our facility. We are concerned that not all our services were to your approval and liking as every person is different and has different tastes; however, our team always tries to accommodate all the guests’ needs as we are always striving for excellence in the service. All your observations will be taken into big consideration by the Management. We hope to have the opportunity to change your perception in the future as we believe you will enjoy our new services. Best regards, Badía M. Temoltzin Grand Bahia Principe Coba
4 out of 5
Recommended
for Everyone
by A verified traveler from edmonton

Childrens Waterpark

Posted Jan 24, 2017
Pros: Closeness to the pool and facilities.
Cons: Give your guests access to the Akumel hotel beach, pool, pool bar and snack bar. Will not return to this hotel because of no access to Akumel
Location: Long way from the airport and playa del carmen. Can book excursions through the hotel.
This hotel is great for families with small children. This was my third visit to this hotel and enjoyed it just as much as the first time. The downside is that there is no beach. You have to take a trolley to the sister hotel for the beach.
Comment from Hotel Management
Jan 24, 2017 by Asistente de Relaciones Publicas , Hotel Management
Dear Guest: On behalf the Management and all the staff of the Grand Bahia Principe Coba Resort, we would like to send you our warmest appreciation for choosing our hotel for your two previous holidays. We would like to thank you for your positive review about our services and for recommending our resort, it is for guests like you that our resort remains one of the most appreciated hotels in the Riviera Maya. We sincerely hope to have the pleasure of welcoming you and your family back to our resort next year for your next visit. Best regards, Badia Hernandez T, Grand Bahia Principe Coba
2 out of 5
by A verified traveler from US

Not for beach lovers! Bad service too.

Posted Jan 21, 2017
Pros: Expedia representatives are great. Rooms were nice and clean. Food was good.
Cons: Service
You simply CANNOT walk to the beach in a resonable time, going to the beach was a 30 min march just to arrive at the Akumal beach where they don't let you stay. Going to coba beach takes another 30 min march. So the only way to get there is by the hotel transportation which takes sometimes over 30 min to arrive and 10 to go to the beach. Also the beach is not great: water goes up to you knees then you hit the big sandbags. If you arrive after 9 there are no palapas available for shade, the hotel is simply too big for the thin strip of beach! Also no good coffee on the beach, the only good espresso machine is in the lobby, even the coffee in the restaurants is not good. Service is bad, the reception is rude, one emloyee went once to the another one to have a quick laugh about me right there in my face, unbelivable...It also took me a couple of visits 30 min each to get printouts from an email ( btw. everytime you need something you wait in a loong line) We had a birthday during the time and we organized at the public relations a little cake with a candle at the end of the show cooking but they rushed us out of the restaurant, they didn't want to hear about it, that was a horrible experience! Even a little cupcacke with a candle to celebrate in our room would have been ok. But so we had no celebration at all. We won't go there again.
Comment from Hotel Management
Jan 30, 2017 by Public Relations, Hotel Management
Dear Guest: On behalf of our team we thank you for taking the time to put together the details of your vacation experience at Grand Bahia Principe Coba. We are very sorry for the incendents and the points that you are targeting we can improve. All your observations have been forwarded to the General Management of the resort as the guests satisfaction is our priority and rest assured we will be constantly striving to the excellence in our services. We hope to have the opportunity to change your perception in the future as we believe you will enjoy our new services. Sending you our best regards, Badía M. Temoltzin Grand Bahia Principe Coba
5 out of 5
Recommended
for Everyone
by A verified traveler from Victoria, BC

Grand Bahía Príncipe Coba

Posted Jan 19, 2017
An excellent place to stay!, the place, staff, shows and food are excellent.
Comment from Hotel Management
Jan 30, 2017 by Public Relations, Hotel Management
Dear Guest: We are delighted that you have spent your vacation with us and that you enjoyed your visit at our facility. It is a real pleasure to know that you had a wonderful time, and you enjoyed the activities, the restaurants, the service and all the complex. It was honor for our entire team to be at your service making your holiday enjoyable. We hope you will visit us again and we will do our utmost to accommodate your needs and make your stay enjoyable. ;- ) Our best regards, Badía M. Temoltzin Grand Bahia Principe Coba
5 out of 5
Recommended
for Everyone
by A verified traveler from chicago

Review

Posted Jan 17, 2017
This was our second time at the resort and we liked it again as the rooms are clean and the property is nice. The only thing to complain is that this year they wanted to charge for the use of the safe. Last year it was included. I did not like that...
Comment from Hotel Management
Jan 19, 2017 by Public relations, Hotel Management
Dear Guest: On behalf of our team we thank you for taking the time to put together the details of your vacation experience at Grand Bahia Principe Coba. Positive comments always motivate the staff to provide excellent service. It is rewarding for us to know what you spent a wonderful days of holidays in the resort, as well as for targeting the points we can improve. All your observations are well received and we will do our best to reinforce the areas mentioned. Thank you once again for your choice and we are looking forward to your next visit in order to repeat this very nice experience. : - ) Best regards, Badía M. Temoltzin Grand Bahia Principe Coba
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel

Posted Jan 17, 2017
Very nice hotel. Very clean and well kept. Erik was an awesome bartender. Only drawback is you have to take tram to the beach and from the main lobby you can't see the beach or the ocean.
Comment from Hotel Management
Jan 30, 2017 by Public Relations, Hotel Management
Dear Guest: First of all thank you for visiting our hotel and for sharing your point of view. It is rewarding for us to know what you spent a wonderful days of holidays in the resort. We would like to express our appreciation for your comments and for mentioning our staff. It was honor for our entire team to be at your service. Your comments are very encouraging for our team and give us energy and motivation to keep up great work every day. We hope you will visit us again and we will do our utmost to accommodate your needs and make your stay enjoyable. ;- ) Sending you our best regards, Badía M. Temoltzin Grand Bahia Principe Coba
5 out of 5
Recommended
for Everyone
by A verified traveler

Always a relaxing vacation

Posted Jan 16, 2017
Would go back today if possible. It is our favorite
Comment from Hotel Management
Jan 19, 2017 by Public Relations, Hotel Management
Dear Guest: On behalf of our team we thank you for taking the time to put together the details of your vacation experience at Grand Bahia Principe Coba. It is a real pleasure to know that you enjoyed your holidays with us. We are always striving to provide our guests with the highest quality service so that they could stay absolutely content with their vacations at our hotel. Thank you once again for your choice and we are looking forward to your next visit in order to repeat this great experience. : - ) Sending you our best regards, Badía M. Temoltzin Grand Bahia Principe Coba