Ratings based on 717 Verified Reviews
They paid and stayed. We double-checked.
4.4 Room cleanliness
4.4 Service & staff
4.1 Room comfort
4.4 Hotel condition
They paid and stayed.
by A verified traveler from Querétaro, México
Buenas instalaciones pero el servicio es terrible.Posted Nov 17, 2015
Pros: Sus instalaciones
Cons: El servicio del personal. Al parecer sólo atienden de buena manera a los extranjeros. Es lamentable.
El hotel es bonito y tiene varias opciones para divertirse y descansar. Lamentablemente el servicio del personal es terrible, sobretodo en recepción, Es el único hotel en donde he estado en el cual no te contestan en recepción, si insistes por varios minutos, lo hacen pero de mala gana y lo único que logras son disculpas y mentiras. Realizamos una reservación por una habitación doble, al llegar al hotel nos atendieron de mala gana. Al llegar al cuarto vimos que era una habitación simple, llamamos a recepción y después de esperar a que nos atendieran y discutir bastante no prometieron que nos cambiarían de habitación a la mañana siguiente, como teníamos una competencia, debíamos dejar nuestras maletas hechas y entregar las llaves en recepción al salir para que ellos nos cambiaran. Al llegar de la competencia el día siguiente, preguntamos en la recepción sobre el cambio y ni siquiera sabían que debían cambiarnos, al volver a discutir y explicar lo sucedido nos dijeron que siguiéramos haciendo uso de nuestra habitación y que ellos nos llamarían a las 3 de la tarde. Esperamos hasta las 3:30 y llamamos y nos dijeron que el botones estaba a 10 min. El botones demoró 1:30 hrs y nos llevó a una habitación con 1 cama!!!. Discutimos nuevamente y logramos que por fin nos dieran una habitación de 2 camas individuales (al menos). El televisor no servía y demoraron 2 horas en llegar a revisarlo. Además de ésto, se fue la luz varias veces, y los meseros no atienden de buena manera.
for Everyoneby A verified traveler
Return guestPosted Nov 16, 2015
This was our 9th visit and once again not disappointed. The rooms are getting old but they are fixing but the staff is beyond amazing. The food as well is beyond what you would hope for at an all inclusive. Thanks for another great holiday.
for Everyoneby A verified traveler from Charleston, SC
Good inexpensive choice.Posted Nov 16, 2015
This was my second year at an all-inclusive hotel, so my experience is somewhat limited. My wife and I stayed for eight days. I would not recommend the beach. Between quite a bit of seaweed and the "blocks" in the ocean, it makes for a poor swimming/viewing experience. The other (somewhat) disappointment is the fact that an eight day stay only secured three days in the restaurants. While the buffet is good/ok, it is still a buffet. The food remains out for quite a long time and typically has a blandness that had us skipping several meals toward the end of the visit. The specialty restaurants (we ate at the Japanese, Seafood and Brazilian) are fine, but the service was average. Now the positives...The grounds are very large and beautiful. The pool area is nice and the activities for those so inclined appeared to be fun. The value (about 900 less than our stay last year) was excellent. We found most of the staff to be friendly and helpful. We did have to ask a few times to have our room cleaned and mini-bar restocked. There is plenty of seating both inside and outside in the evening to simply enjoy a drink and conversation. Not that it applied to us, but the kid's program appears to be a positive. The buffet, while not my favorite thing (I like well prepared food), had a nice assortment of food and always offered some type of specialty drink as we came in. For the overall value, I would recommend this motel, although I will likely try another next time...
for Everyoneby A verified traveler from Salt Lake City
Nice hotel. Wifi not as expected.Posted Nov 8, 2015
Pros: The staff was great! The grounds are well kept and the pools great.
Cons: Wifi! I know many of you will say unplug while you are on vacation...however it is nice to have the ability to checked in with friends and family.
Location: The location is great. It is about a 30 minute bus/taxi ride into Playa Del Carmen. Once in Playa Del Carmen it is a 35 minute ferry ride to Cozumel.
We stayed in Bahia Principe Coba, which is somewhat removed from the beach. There are golf cart trains that run about every 5-10 minutes that will take you just about anywhere on the property. There is wifi available in the lobby, which you get 60 minutes free on every device every day. However, getting connected to the wifi is a hit and a miss. The staff made the experience, they are friendly and willing to help with any and all inquiries. Overall this is a wonderful hotel that I would recommend.
for Everyoneby A verified traveler
unexpectedly wonderfulPosted Oct 26, 2015
Pros: The staff was very friendly and helpful, beautiful grounds, lots to do.
Cons: The smell in our room the last two days of our stay, softer mattress.
Location: Loacation was not near a "big city" so if you want non resort restaurants, city clubs and bars you have to travel about 30 min to playa del carmen.
We stayed here for 6 days and were very pleased. The food is average to very good, pretty good for an all inclusive buffet. The drinks were very good, never a very long wait. The staff was always friendly and helpful. Our room was ok, the mattress was very firm, and by the end of our stay the room started to smell of mold. AC worked very well, mini fridge always stocked, bottled water every day, beach was very nice, grounds were kept very clean, pools werent crowded. This resort has its own dolphinarium where you can swim with the dolphins. Lots of excursions available: zip lining, scuba, snorkel, hiking, ruin climbing, swim with the turtles, all the standard activities you can pay for. Lots of on site shopping with fair prices, and restaurants with delicious food, although you need to make reservations right when arriving or they fill up.
by A verified traveler from New Jersey, USA
I would not recommend this resort.Posted Oct 26, 2015
Pros: pool cleanses, food
Cons: this resort needs a lot of updates. Building steps are falling apart, there is mold in the bathrooms. Floors are EXTREMELY SLIPPERY!!!!!!!!!!!!!
Location: Swimming with Delphinus.
We stayed at Coba - over all it was ok but I would not recommend - or we won't go back there. Staff was not friendly at all - even though my husband kept on tipping them all the time - they didn't appreciate it - only few individuals. The resort is very old. We stayed from Oct 14- Oct 24, 2015. Here are the things we liked if you think it's worth it - entertainment was good, food was good. Drinks we didn't have variety at all - only local vodka and smirnoff. Only one type of beer/wine... Pool was clean compared to the Tulum (their next door sister resort). Kids Club was good when it was a sunny day - however on the rainy days that we were there - they didn't have much for the kids. ( for the Hotel owners: I would recommend you invest in a game room/ play a movie/ offer other types of activities). our 10 day stay was 6 rainy days that we spend in the lobby - and 4 beach/pool days. Internet sucks in this resort - you're only limited to 1hr a day per device of free internet. We've stayed in Oct2013 in Punta Cana @ Melia in a Royal Service Option & it was much better.
by A verified traveler from Chicago
Not as good as I had hoped from reading about it.Posted Oct 25, 2015
Room want ready when told, we were hit and tired after traveling and they were rude. The room we got had black mills all around the ventilation system, had to wait until next afternoon for new room And had to check out in between not having any of our stuff. Promised a bottle of champagne for the inconvenience, never got it. Our much needed umbrella broke, never got a new one. All staff was great other then front desk. Noone told us we had to make reservations for dinner early, so when we did it on day two, everything was booked for the next three nights. The beach was far away from the hotel, could not walk and full of rocks. You were only able to go in water in a few places, but only waist high. No snorkeling to be found? Was supposeto be incuded. Tulum, the sister hotel was much better, the entertainment and pool there was great so we spent our days there.
by A verified traveler
No es un 5estrellasPosted Oct 23, 2015
Las instalaciones del hotel en si estan bien. Pero: - la comida es bastante igual cada dia. Si queréis quedaros muchos dias aburre. Y la calidad...normalita. - el transporte dentro del hotel con los carritos que te llevan es un poco lioso, tienes que esperar bastante depende de donde estés y donde quieres ir - la playa que tienen...bueno, normal. - nosotros tuvimos un problema en la habitación con los bichos: hormigas, arañas...bichos pequeños...que nos dijeron que iban a solucionar y no lo hicieron. Por eso nos cambiamos de hotel antes de tiempo. A parte, habia un ruido en el exterior, como de motor toda la noche muy molesto para dormir. Eso si, el personal es muy amable y atento. Pero sientiendolo mucho no lo recomendaria, a no ser que solo quieras un todo incluido para beber y ir a la playa/piscina. Les queda mucho para ser un 5 estrellas.
for Everyoneby A verified traveler from miami
Nice resort witb all inclusivePosted Oct 12, 2015
It was our second stay at Bahia principe-Coba, it is really all inclusive hotel, buffet is outstanding, rooms clean, you have to take little train to beach , it is comming offten , Only problem was internet conection , it is hard to get , limited to 1 hour a day, and you always need front des. help to log in , so leave your phone home. ! and enyoy your time
for Everyoneby A verified traveler
Hotel great some restaurants closed others fullPosted Sep 25, 2015
staff was great beach is so so. food was very good.