Ratings based on 1,002 Verified Reviews
They paid and stayed. We double-checked.
4.4 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.4 Hotel condition
Expedia Verified ReviewsThey paid and stayed. We double-checked.
for Everyoneby A verified traveler from Michigan
Didn't disappoint.Posted Feb 11, 2016
Pros: Clean, good dining options and friendly staff.
Once again we had a great vacation at the Grand Bahia Principe Coba. It keeps being improved every time we go. Food was great and service and people very friendly. They have invested in more pool lounge chairs so it's no longer a fight to get a spot. The transportation around the resort has some new vehicles and is more organized. will be back for sure.
by A verified traveler from Wisconsin
Lacks in Areas that count!!Posted Feb 8, 2016
Pros: The Grounds were impeccable, the pool & Kid Park were a lot of fun.
Cons: 1.The resort is extremely understaffed in terms of waiters & bartenders, be prepared to wait for everything, and I mean everything. 2. Very confusing in terms of getting around and what you are actually let into to or can go to, or what time you can go. This is a very expansive resort, while perfectly maintained, there is a general confusion with all on what goes where and when. 3. Call before you get there to make reservations for the Restaurants, I went in the morning after we arrived and had 2 choices the last two days of my stay, very disappointing to say the least. Got zero of the restaurants I wanted to eat at, plus only having two nights of dining for 5 nights of stay is ridiculous in my book. Should of known better. 4. The rooms are so far away from the Ocean that it seems a bit lost, the resorts footprint is just so vast that it makes it difficult to get comfortable. 5. More than any resort that I've stayed at, this place makes you feel like you have paid your money, now we are going to try and limit our exposure. Whether it be running out of guacamole everyday, every meal, every time, or the eating breakfast and never getting coffee unless you get it yourself, or the constant lines for drinks every time, or the lack of dining options 12 hours after you check-in. 6. The beach and water, while not the resorts fault is not up to what we expect in the Caribbean. Small beach and very sea weedy.
for Familiesby A verified traveler from NYC
Not bad for AI!Posted Feb 2, 2016
Pros: Lots of options at buffets, no lines and friendly staff.
Cons: Rooms could be upgraded, as they are showing age.
Location: Ruins at Coba and Tulum are nearby. Dolphinarium on site.
Be prepared to walk. A LOT! There are golf carts which run regularly, on set routes, but you'll end up logging a lot of miles at this resort, as everything seems to be set far apart. Rooms are large, but could use some renovation and updating. Fridge was re-stocked, and room was made up daily. Staying at COBA entitles guests to access the sister resort- TULUM. Highly recommended as it's on the beach, and you get 1 hour of water sports free per day, so use it if the water conditions permit. Food at both Coba and Tulum Buffets were good, with lots of options (including a dedicated kids section). Of the restaurants, I would only recommend Mikado. As you get a mini show with your meal at the communal table. Small portions at other restaurants, so you wind up at the buffet anyway. Coba is excellent for families staying with kids, as it had a kids club (as does Tulum) and a WATERPARK. The waterpark seems to be ground zero for most families, as the kids club organizers would host a daily activity there for all the kids and families. Lots of pools to choose from for those not with kids, and not interested in getting splashed. There is a Dolphinarium at Tulum as well.
for Everyoneby A verified traveler from Washington State
Posted Feb 1, 2016
Pros: Very safe and secure feeling!! Easy to relax here!!
Cons: I think a plush mattress would be better than a firm mattress in the rooms!
Location: Xel-Ha was wonderful! Quick and easy to get to by using the Collectivos. Playa del Carmen was fun to run around for a day too.
We had a lovely time here once again! The bed was very hard, so sleeping was a bit difficult, but everything else was wonderful! Great food - great people - great drinks - beautiful weather!
by A verified traveler from Chicago
Nice resort but outdatedPosted Jan 27, 2016
The hotel had a nice beach area, nice pools, also the rooms were spacious but...the room was outdated, no free wifi, we were not able to make any reservation to the al-a-cart restaurants.
for Everyoneby A verified traveler from mexico
Excelente hotel, ambiente familiarPosted Jan 19, 2016
Pros: Todo, la comida, el ambiente, los espectáculos
Cons: Estar al pendiente de que la comida esté caliente, y hace falta mas personal en el bar del lobby porque a ciertas horas hay fila.
Location: Estuve solo 4 días, y no salí porque me fue suficiente las actividades del hotel, pero esta muy cerca de zonas turísticas, algo lejos del aeropuerto,
Es la segunda vez que voy a este hotel porque me gusta mucho, es muy grande y bonito, las áreas comunes en perfecto estado, las habitaciones, muy limpias y comodas, la comida muy muy buena, en dos ocasiones estuvo fría pero estoy segura de que si hubiera pedido que la calentaran lo hubieran hecho, los restaurante de especialidades, fabulosos, gracias a Miguel del Gourmet y un especial agradecimiento a Oscar del Golden Lobby que ante un contratiempo me ayudo incondicionalmente
by A verified traveler from Ciudad de México
Nada del otro mundoPosted Jan 19, 2016
Pros: Nada en particular
Cons: La logística del transporte interno, el abastecimiento del minibar (no creo que una caja de leche sea mucho pedir)
El complejo esta alejado del aeropuerto (1.5 hrs), al llegar te atienden de muy mala gana, las habitaciones son regulares, el minibar es muy limitado y cada día lo surten menos. A todo te dicen que no hasta que sacas unos billetes para la propina. está muy lejos de la playa y los recorridos al lobby o restaurante principal son muy largos y el tranporte interno es super deficiente (0.5hr de espera). Aunque tiene un aquapark (bastante inseguro y sin asistencia de primeros auxilios) no me parece la mejor opción para niños o embarazadas
by A verified traveler
Far from beach, service terriblePosted Jan 1, 2016
Overall not good, device was awful, food was awful ....pools were ok, beach very far away and not that nice
by A verified traveler from W
Very average.Posted Dec 31, 2015
The resort was nice but nothing special. The food was normally cold or over cooked. You can't get anywhere without waiting for a tram which might or might not come depending on what time it is. The bars close early so don't plan on drinking at the pool or beach past 5pm. The casino is only open from 7pm to 2am. They advertise it opens at 6pm but good luck with that. The rooms are nice and kept clean. Showers were nice. It's a nice looking place but for the money it just doesn't hold up to the other competitors.
for Everyoneby A verified traveler from toronto, canada
Great hotel for kids, service hit and missPosted Dec 29, 2015
Pros Great pools, starts off very shallow and my 2yo toddler loved it. He could play in it himself without us worrying as it gradually slopes down. The kids water park is also great. Beach was very clean and there were lots of birds that would swoop in the water for food which was fascinating. Sand was nice. There was seaweed but not as bad as described by some reviews Most staff were friendly and helpful. The breakfast was amazing, loved the omelette bar. Lunch was also nice. This is the restaurant at the premier lobby. Their Christmas dinner was phenomenal. best buffet we'd ever been to. Dinner at the Mexican restaurant Tequila was also great, the flank steak was juicy and tender. The appetizer buffet was great. Cons: Shuttle service was confusing and some people jump the line. We had to learn to jump on right away to get a seat. Also we always had to ask the driver where each shuttle was going. It got better as we got more familiar with the place. Check in was an hour late. We got our room at 4. But they gave us 2 hours of late check out when we asked so I guess it evens out. The large buffet hall for dinner felt like a market. It was difficult to find a table as well. I much prefer the buffet at the premier lobby but they don't serve dinner there... Only breakfast and lunch Some staff weren't very friendly... They didn't serve tamarind water or hibiscus water at all which is strange as its their local drink They skipped cleaning our room one day