Ratings based on 706 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
84% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.0 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler from edmonton AB canada

Nice hotel close the beach

Posted Dec 9, 2016
The hospitality at this hotel was great. Miguel at the lobby bar was awesome! Very efficient and friendly with customers! The down side was the beach was rocky, and paying for a safe should be included with your stay. I also found the bathrooms at the pool not very clean. Other than that our overall experience was good
4 out of 5
by A verified traveler

Service excellent, plage très belle

Posted Dec 9, 2016
Pros: sa plage et le fait qu'il est gros. La formule combinée avec principe coba, c'est gagnant
Cons: je voyage à chaque année et c'est la première fois que j'ose dire rien à mon avis!
Location: on est à presque 30 minutes de playa del carmen (5iem avenue) du shopping meilleur que Cancun.
très bon service, chambres spacieuses, hôtel formidable pour se mettre en forme à cause de la marche, plage privée très belle même s'il y a des coupes vagues....nourriture variée et bonne! et pas trop d'harcélement marketing!
4 out of 5
by A verified traveler from Oregon

Beautiful resort.

Posted Dec 8, 2016
Pros: Facilities and staff.
Cons: FOOD!!
Location: Beautiful (although slightly rocky) beach. Easy to get poolside or beachside lounge chairs and shade.
We stayed at GBP Tulum for 5 nights in early December. The facilities and staff are very nice. We only had one minor (maintenance) issue, which was quickly fixed. We completely enjoyed our stay and would recommend the GBP resorts (definite advantage to Tulum being on the beach.) Our only complaint is the food was pretty mediocre at best. We are NOT hard to please. We cruise often, usually with NCL, and have always enjoyed the food on mid level cruise lines. But the food at GBP was really disappointing. Otherwise we were very happy with our stay.
3 out of 5
by A verified traveler

Beds sucked

Posted Dec 7, 2016
Definitely need new beds , woke up everyday with my back screaming at me . Shower temps were all over the place burning hot then ice cold. I was fine with it but my daughter had a hard time . Buffet was mediocre ,the serving staff were awesome very friendly and always smiling ! Loved the beach and the water was beautiful all in all we had a sweet time but those beds were awful !
Comment from Hotel Management
Dec 7, 2016 by Social Media, Hotel Management
Dear Guest, Thank you for sharing your experience. The comments of our guests are of vital importance, as they allow us to learn and improve our service, in order to achieve the satisfaction of our guests and create unique experiences. Be assured that your notes have been shared with the Departments involved in order to take immediate corrective action. We regret to read that your experience did not meet your expectations, we offer our sincere apologies, we hope to have the opportunity to change your perception. We look forward to returning soon to our Resort! Best regards, Sasha Gonzalez Grand Bahia Principe Tulum
5 out of 5
by A verified traveler from Newfoundland

Beautiful Resort

Posted Nov 28, 2016
Great food, beautiful rooms and an awesome staff :-)
Comment from Hotel Management
Nov 29, 2016 by Social Media, Hotel Management
Dear Guest, We thank you very much for taking the time to remind us! Thank you for your good comments about the staff, we are glad that the service offered has been waited on and that we enjoyed our variety of food, as well as our variety of wildlife around our facilities. We look forward to seeing you soon with your family and friends! We send them our best wishes, Sasha González Gran Bahia Principe Tulum
4 out of 5
by A verified traveler from Calgary

Posted Nov 25, 2016
Great overall experience. Very nice staff. Beach is a little rocky, but beautiful otherwise.
Comment from Hotel Management
Nov 28, 2016 by Social Media, Hotel Management
Dear Guest, We appreciate your choice, thank you very much for reminding us and for writing your review. It has been a great pleasure to read that you enjoy the time you spend with us. Hoping to have the pleasure of serving you again and providing the service you already know we said goodbye wishing you an excellent day. Best regards from the Riviera Maya, Sasha Gonzalez Grand Bahia Principe Tulum
5 out of 5
by A verified traveler from Waterloo, IA

Posted Nov 22, 2016
Great stay, second time staying here, only one thing I would like to add is get yourself a safe key at check-in. The lock is $5 a day and we were not informed that is not included with a room as it would be every other resorts we stayed at.
Comment from Hotel Management
Nov 22, 2016 by Social Media, Hotel Management
Dear Guest, We thank you for taking your time and writing your comments on your vacation in this second home in the Mexican Caribbean. Our objective is to be able to obtain the maximum satisfaction of all our guests, both in the facilities as well as in the service and treatment to the guest for that reason I apologize for the inconvenience that has made us arrive. We thank you very much for your comments and suggestions. We look forward to welcoming you back to our resort! Best regards, Sasha Gonzalez
3 out of 5
by A verified traveler from Portland Oregon

Privileged or not Privileged Club.

Posted Nov 15, 2016
Let me tell you the truth. Overall this resort is not for your everyday hard working person who wants to spend a good amount of money, I spent $ a day for 7 days and it wasn't enough. This resort focuses on selling memberships to its privilege club and you can feel that vibe throughout your stay. I think after working all year to take a vacation I shouldn't have to feel pressure to buy yet another upgrade. The Location of this resort is isolated and you need a taxi or transportation to go anywhere off the property. A taxi to Cancun is approximately 1,200 pesos or $75.00 The Beach is nice. There are some large rock shelves in the water but there is enough beach front to have a great time and the water is clear 30 meters out. The Food is touch and go. The specialty restaurant Don Pablo is a 4.5*. and the Brazilian restaurant is a 3* However the buffet, that you will dine at mainly, is boring and not worthy of any rating. The Rooms are nicely accommodating. Clean and to the point. I stayed in room 0413 with a sea view and it was nice. Close to the beach, close to the pool. The Kids Club is run down. At first sight the building looks OK but upon review the money is not being spent to upkeep this area. My kid would only stay 2 hours out of 7 days and I didn't have the heart to force him to be here on his vacation not fun. The Pool area is good as I expected. Close to beverages and big enough to accommodate large crowds. Pretty blue water.
Comment from Hotel Management
Nov 22, 2016 by Social Media, Hotel Management
Dear Guest, We are pleased to receive such pleasant comments, which you can be sure will extend to all our staff. It has been a pleasure for us to have experienced for the third time a great experience and to have a lovely holiday with us. Kind regards and we hope to have you back soon. The doors of our paradise are always open for you! Sasha Gonzalez Grand Bahia Principe Tulum
3 out of 5
by A verified traveler from Viareggio

Ambiente buono

Posted Nov 13, 2016
Pros: Ambiente
Cons: Il check out , ho avuto problemi mi è stata fatta pagare una chiamata dall'albergo ,che io non ho mai fatto.Ho pagato altrimenti perdevo il volo
Location: Posizione ottima, servizio buono, attrazioni: delfini
Camere buone,servizio sufficiente posizione ottima purtroppo stavano facendo lavori di manutenzione
Comment from Hotel Management
Nov 22, 2016 by Social Media, Hotel Management
Dear Guest, It is a pleasure for us to read that your vacation with us has been as they dreamed it! We greatly appreciate your valuable comments and we are glad that you enjoyed the variety of food we offer and that our staff has provided good service. Thanks to you for choosing us and waiting for you to return with your family and friends to our little paradise! We wish you the best, Sasha González Grand Bahia Principe Tulum
5 out of 5
by A verified traveler from Kelowna,BC

Posted Nov 7, 2016
Pros: Great staff and great location. Very good food and drinks.
Cons: First the shuttle, then it should be told about closing restaurants for renovations. The bars closed earlier as in the map of the hotel told.
Location: The location was a little bit far from Cancun and Playa del Carmen. And the tours offered were not cheap. But great things to do nearby.
The worst part of our trip was no shuttle from the airport Cancun to our hotel. We paid 180 American Dollars for the taxi.
Comment from Hotel Management
Nov 8, 2016 by Social Media, Hotel Management
Dear Guest, We thank you for taking your time and writing your comments on your vacation in this second home in the Mexican Caribbean. Our objective is to be able to obtain the maximum satisfaction of all our guests, both in the facilities as well as in the service and treatment to the guest for that reason I apologize for the inconvenience that has made us arrive. We thank you very much for your comments and suggestions. We look forward to welcoming you back to our resort! Best regards, Sasha Gonzalez Grand Bahia Principe Tulum