Definitely need new beds , woke up everyday with my back screaming at me . Shower temps were all over the place burning hot then ice cold. I was fine with it but my daughter had a hard time .
Buffet was mediocre ,the serving staff were awesome very friendly and always smiling !
Loved the beach and the water was beautiful all in all we had a sweet time but those beds were awful !
Comment from Hotel Management
Dec 7, 2016 by Social Media, Hotel Management
Thank you for sharing your experience.
The comments of our guests are of vital importance, as they allow us to learn and improve our service, in order to achieve the satisfaction of our guests and create unique experiences. Be assured that your notes have been shared with the Departments involved in order to take immediate corrective action.
We regret to read that your experience did not meet your expectations, we offer our sincere apologies, we hope to have the opportunity to change your perception. We look forward to returning soon to our Resort!
Grand Bahia Principe Tulum