Ratings based on 791 Verified Reviews

4.1 out of 5
82% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
3.9 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Close to the beach

Posted Jul 21, 2017
It was nice enough and a good deal. The food was good for the most part, but the high end restaurants were nothing special.
3 out of 5
Recommended
for Everyone
by A verified traveler from S

An Okay place to stay

Posted Jul 18, 2017
It took a few days to get our room up to standards. My daughter said she felt like we were living in a zoo because of the birds eating with us and the spider monkeys running around. Let's not forget the iguanas and mosquitoes. Putting all of that aside,we loved it.
2 out of 5
by A verified traveler from New York

Def not a 5 star hotel

Posted Jul 11, 2017
I would be extremely generous to give this resort 3 stars. You're not even allowed to throw toilet paper in the toilet!! Food sucked, buffet restaurant was only halfway air conditioned, customer service sucked and the beach was disgusting. It was super dirty and had rocks and seaweed everywhere. The only reason I'm giving this resort any stars is because on my last day there I learned that u could upgrade for $15/day to use the luxury facilities at Akumal where food was delicious and beach was amazing. That was the only good day we had there. The water park at coba was nice but super dangerous. It definitely was not designed by American safety standards that I'm used to. Thank god I didn't let my daughter go down the slides on her own. I had cuts and scrapes and bruises every where. Pools were nice and clean and night time entertainment was great!!! The light show was our favorite and we would actually pay money to see it. Also the shuttles were great for moving around the different sister resorts. Those guys were super helpful and nice. In conclusion, stay at Akumal for the best time ever. Coba and Tulum are 3 star resorts at best.
Comment from Hotel Management
Jul 14, 2017 by Online Reputation, Hotel Management
Dear Guest : We appreciate you choosing our resort for your holidays and sharing your impressions. We are happy to know that you enjoyed the your holidays and our facility. We are concerned that not all our services were to your approval and liking as every person is different and has different tastes; however, our team always tries to accommodate all the guests’ needs as we are always striving for excellence in the service. All your observations will be taken into big consideration by the Management. We hope to have the opportunity to change your perception in the future as we believe you will enjoy our new services. Best regards, Badía M. Temoltzin Grand Bahia Principe Coba
3 out of 5
by A verified traveler from California

Beautiful big property

Posted Jul 1, 2017
Check in took forever front desk personnel does not speak good English. One day we had a power problem power was on and off for the whole day, it was very annoying to call front desk and ask them to come to fix it since we came with little kids and the room was getting hot very quickly. Also restaurants are available only for half nights of your stay. Very hard to book at the only available reservation time was 10 or 10:30pm which is kind of late when you vacation with little kids. Food was ok, service at the buffet was horrible... waitresses are not interesting into serving you at all.
Comment from Hotel Management
Jul 5, 2017 by online reputation , Hotel Management
Dear Guest, Thank you for sharing your recent experience with the viewers of Expedia, We are quite disappointed to learn that we did not meet your expectations during your time with us. Please know that the care and comfort of our guests is our highest mission. We are truly sorry for all the inconvenience you experienced during your stay. We would be honored to welcoming you back to our beautiful hotel and enjoy the possibility to change your impression. Best wishes, Lucero Alvarado Grand Bahia Principe Tulum
3 out of 5
by A verified traveler from California

Beautiful jungle properties.

Posted Jul 1, 2017
There are no ocean view rooms. Some employees have very bad attitude, very rude and not professional. There are no waitresses that offer you drinks when you on the beach or by the pool. When we sat down to eat at the buffet we had to look for waitress to ask for a glass of water or soft drink. No room service. Internet and room locker are extra chargers. Will not go back or recommend this hotel to my friends.
Comment from Hotel Management
Jul 5, 2017 by online reputation , Hotel Management
Dear Guest, Thank you for taking the time to share your feedback on Expedia of your stay with us. I would like to apologize for the situations described, as a company we greatly value the feedback which we receive from our guests as we constantly strive to maintain consistently high standard of service. On behalf of all the staff, we thank you for letting us know your observations and we sincerely regret that we did not meet your expectations. We will very glad if you give us the opportunity to host you again in the near future to restore the confidence in our chain. Best Regards, Lucero Alvarado Grand Bahia Principe Tulum
3 out of 5
Recommended
for Everyone
by A verified traveler from New Jersey

Too many power outages

Posted Jul 1, 2017
Too many power outages throughout my stay. They would only lasts a few minutes, nj it happened more times than necessary.
Comment from Hotel Management
Jul 5, 2017 by online reputation , Hotel Management
Dear Guest, Thank you for taking the time to share your feedback on Expedia of your stay with us. I would like to apologize for the situations described, as a company we greatly value the feedback which we receive from our guests as we constantly strive to maintain consistently high standard of service. On behalf of all the staff, we thank you for letting us know your observations and we sincerely regret that we did not meet your expectations. We will very glad if you give us the opportunity to host you again in the near future to restore the confidence in our chain. Best Regards, Lucero Alvarado Grand Bahia Principe Tulum
4 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles

Beachfront amazing hotel!

Posted Jun 30, 2017
Pros: The beaches have a barrier that keeps the waves from knocking you over. You can drag your chair and your drink and watch the sunset.
Location: There are plenty of places nearby like Tulum, Akumal and theme parks. All within 20 minutes. See the city!
Absolutely amazing hotel. The location, the food, the people, THE BEACH! You have endless options and will not be disappointed. If you're staying in Tulum check out the beach behind the Dolphins. You won't ever want to leave.
Comment from Hotel Management
Jul 5, 2017 by online reputation , Hotel Management
Dear Guest: On behalf of our team we thank you for taking the time to put together the details of your vacation experience at Grand Bahia Principe Hotels & Resorts. It is a real pleasure to know that you enjoyed your holidays with us. We are always striving to provide our guests with the highest quality service so that they could stay absolutely content with their vacations at our hotel. Thank you once again for your choice and we are looking forward to your next visit in order to repeat this great experience. : - ) Sending you our best regards, Lucero Alvarado Grand Bahia Principe Tulum
3 out of 5
by A verified traveler from A

Great LOOKING Place

Posted Jun 30, 2017
Lets start from our first day. Well the welcoming staff was not very welcoming. We were not advised of hospitality suite...we basically had to ask 3 different maintenance people and not offered storage of our small belongings until I went back AGAIN and asked the lobby if they could store/direct to where they could. Jacqueline was very nice and directed us to lockers. Alberto from the gym/locker room on the other hand was rude we said hi and hola, he ignored us and pointed to his clipboard with a pen. Was very short and not friendly at all! yoir luggage will stay out in front of lobby with practically no supervision. We got into our bags twice no one ever looked at us or asked to see our bag ticket. It rained, bags got wet. Breakfast was a joke every single day of our 5 day stay. The food at the breakfast buffet was the worst I have ever had at any hotel in the Mayan Riviera and other Mexican Resorts. The snack bars are average. Bartenders are all very nice. Special shout out to Noe ( I hope to get his name right, he was at the big bar close to the beach) he made a strawberry michelada that was so good! Dinner at the buffet (same place as breakfast) was disappointing to say the least even my children gave it a thumbs down! We were only able to make two reservations to their a la carte restaurant at a time suitable for our family. They wanted to offer us dinner reservations at 10pm and 10:30 pm for the other days... way too late for us. We had dinner at Mikado Loved Jorge!
Comment from Hotel Management
Jul 5, 2017 by online reputation , Hotel Management
Dear Guest, Thank you for taking the time to share your feedback on Expedia of your stay with us. I would like to apologize for the situations described, as a company we greatly value the feedback which we receive from our guests as we constantly strive to maintain consistently high standard of service. On behalf of all the staff, we thank you for letting us know your observations and we sincerely regret that we did not meet your expectations. We will very glad if you give us the opportunity to host you again in the near future to restore the confidence in our chain. Best Regards, Lucero Alvarado Grand Bahia Principe Tulum
2 out of 5
by A verified traveler from Indianopolis, IN

Far better places to stay while visiting the area

Posted Jun 26, 2017
Pros: It is really hard to come up with something to say we really liked. when I asked my kids if they want to go back they said yes...but not that hotel
Cons: service
Location: This hotel is a little far from everything so you wind up being the last stop for buses most times but it is managable
It was just disappointing from the start. We were ignored at the reception area so by the time we managed to find the front desk and overcome the long check in procedure we were exhausted. The gentleman at the front desk gave us our keys, towel cards and circled everything on the map so we had no idea where to go. villa 18 was all we could get. No help with the luggage for the 7 of us and no direction. We had to try and walk and navigate to find where we were staying. We had two rooms for the stay. 1813 had a broken toilet seat and broken phone upon arrival. We did manage to get a new seat but the phone never worked over the entire stay. Throughout the week we had to continually ask for shampoo and toilet paper, the cleaning staff never left any. On the next to last day the front desk had sent 3 rolls up to the room but when they cleaned they took two with them and left us with a half roll for 4 people for the night. During the visit very few people spoke to us unless they wanted to sell us something. Only one waiter and one shuttle driver were friendly. The towel service was laughable. It shut down every day at 6 and we could rarely find anyone there to get towels fro the pool. The manager promised to leaver her card with us for checkout but to no surprise failed to follow through on that as well. Dinner reservations were never available until after 10PM, not good while traveling with kids. Overall this was the lowest site we've visited in 5 trips.
Comment from Hotel Management
Jul 5, 2017 by Online Reputation , Hotel Management
Dear Guest, Thank you for taking the time to share your feedback on Expedia of your stay with us. I would like to apologize for the situations described, as a company we greatly value the feedback which we receive from our guests as we constantly strive to maintain consistently high standard of service. On behalf of all the staff, we thank you for letting us know your observations and we sincerely regret that we did not meet your expectations. We will very glad if you give us the opportunity to host you again in the near future to restore the confidence in our chain. Best Regards, Lucero Alvarado Grand Bahia Principe Tulum
4 out of 5
Recommended
for Everyone
by A verified traveler from Alabama

If you like to snorkel, this is not the place

Posted Jun 25, 2017
Pros: Beautiful grounds.
Cons: Scheduling the ala Carte meals.
Location: Location is great. It is close to Tulum.
Staff was good, resort is beautiful, but if you like to snorkel this is not the place. It is difficult to schedule the ala Carte restaurants. There is no place to eat an early breakfast if your flight is early. Thereis a snack bar that will provide you a hamburger, hotdog or sandwich before 7:00 a.m.
Comment from Hotel Management
Jun 26, 2017 by Online Reputation, Hotel Management
Dear Guest, We thank you for taking your time and writing your comments on your vacation in this second home in the Mexican Caribbean. Our objective is to be able to obtain the maximum satisfaction of all our guests, both in the facilities as well as in the service and treatment to the guest for that reason I apologize for the inconvenience that has made us arrive. We thank you very much for your comments and suggestions. We look forward to welcoming you back to our resort! Best regards, Sasha Gonzalez Grand Bahia Principe Tulum