Ratings based on 446 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
85% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.0 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from Colorado

Nice hotel grounds, beach with rocks.

Posted Aug 18, 2015
Pros: The hotel grounds, the beach,the wildlife.
Cons: Restaurant services.
Location: Akumal snorkel,visit the Tulum ruin, and cenotes.
We love the hotel grounds there are amazing,the beach was nice although this year Mexico is having a big issue with algae.The sal water pool was very interesting and all the wild life that you can see on the hotel grounds is great. Most of the employees are very friendly, when we have a problem in our room it was resolved immediately. The restaurant services should be improved. During breakfast time, in the buffets you need to stay in line for a long time until they assign you a table, even when there are lots of empty tables inside.When you finally have a table it can take another 20 minutes until some one show up to serve you a coffee and on top of that is always cold. They never come back to ask you if you need anything else. One night for dinner time in one of the restaurants they told us that we have an hour wait and we decided to stay, then two hours passed and they still didn't have a table for us. These people don't have any idea how to manage restaurants and organize reservations. I had been in many all inclusive not only in Mexico but other countries and this restaurant service was very bad. We want to say thank you to Eduardo at the Mexican restaurant because he was above and beyond to make our dinner excellent and also to Marta during the beach BBQ at the Kantenah.
5 out of 5
Recommended
for Everyone
by A verified traveler from Chicago, IL

Very nice resort at a good price!

Posted Jul 27, 2015
Pros: The pools, amenities and many things to do while there.
Cons: Nothing comes to mind.
Location: We enjoyed ourselves on the resort property and did not feel the need to venture to other locations.
The staff was excellent! We had a great time hanging around the pool and taking time at the beach. We were able to do some snorkeling and paddle boarding, which was also included. The buffet's were good with a wide variety of choices. We were able to take advantage of the al-a-carte restaurants, and the food was exceptional at those as well. The rooms and resort in general were beautifully maintained. We had no issues. Lots of wild animals to see roaming around the resort. We even had a monkey come within 5 feet of our 3rd floor balcony as we sat out watching the scenery. We were able to watch the hatching of 3 sea turtle nests (about 300 total) and see them released to the sea. We had a great time, and we think you would too!
5 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful hotel..great location!

Posted Jul 21, 2015
We loved our vacation and the all-inclusive experience couldn't be better! We were a bit disappointed in the lack of climate control in our room. Couldn't get a comfortable temperature ..either too hot or too cold, and the humidity in the room was so high at all times that all clothes, towels, and bedsheets were damp..always.
4 out of 5
Recommended
for Everyone
by A verified traveler from Washington dc

Nice not great.

Posted Jul 17, 2015
Just got back from Riviera Maya 7/15/15 and had a great time. Hotel was good but if you can up grade to the royal suites. Now that great...! We had a suite it was nice if you got a big family prefect but if it's just the two of you go for the adult only royal suites.
3 out of 5
by A verified traveler from Miami

Too far from airport, food no good

Posted Jul 6, 2015
Pros: Staff
Cons: key card if no working. Another comfort solution to no come back to the lobby. Worst is at night, when people is tired.Long distance to walk to lobby!
Location: Far location, 2 hours from airport.
I was at this hotel this june 2015. There is few things was great; the staff and attention. The water park for kids and Kid Club are fabulous, the staff at swimming very nice. I am not a picky person , I am traveling a lot and knows about hotels. Because I have a kid was no so good after flying wait 2 more hours to arrive to the hotel. I hire a car just for me and my husband, so this is was more comfort. Anyway. No big deal. Food was horrible at the Rodizio Restaurant, the worst meat ever!, buffet at breakfast was better. Mexican Resto and American was ok. Buffet presentation for a picture is great but the test missing quality. One day after dinner and walk a long distance to the room our key card no working . Solution was return to the loby. Loby is so far from the room, so this is something that the hotel needs to find another comfort way for a solution . Our friend had the same situation. If you likes rakoons, alligators or lizard you are fine, because the theme of the hotel is like if you stay at a forest or Amazonas, while you walk there is reptiles or similar in your way. Bedroom was regular, I am expecting more modern as a picture. I have so much fan because this things that no affects my vacation but I rather no come back . Again hotel staff and service was amazing!
Comment from Hotel Management
Jul 17, 2015 by Celia, Hotel Management
Dear Marina, thank you for your comments, we take note of all your points to increase our performance thank you for your time and honesty best regards, CElia Benito Assitant Manager
2 out of 5
by A verified traveler from los angeles

Beautiful hotel, huge but very unorganized travel

Posted Jul 4, 2015
We were given wrong rooms in the hotel we did not book. Restaurant staff had a horrible attitude every time we told them we were a party of 11. This was my second experience at this hotel and I convinced 10 of my family members come with me, I was embarrassed and disappointed.
4 out of 5
Recommended
for Everyone
by A verified traveler from Milpitas,CA

Wonderful resort with lovely landscaping and beach

Posted Jun 29, 2015
We had a fantastic time at the GP Kantenah and highly recommend it for a fun and relaxing family vacation. The resort was beautiful and we loved the jungle setting and the natural beauty surrounding the entire resort. The beach was really nice even though there were a few days we experienced more seaweed than normal (the resort tried really hard to clean it up). There pools were also really nice with plenty of lounge chairs to choose from. There were so many activities for all ages and our children were never bored (18 & 14 year old boys). The buffets were decent but would have been better with a bit more variety of foods. The ala carte restaurants were great except for the Italian restaurant (not recommended). I highly recommend the spa, it was totally worth the extra charge of $10 per day! Overall, we had a fantastic time and loved the resort! The staff also was really friendly and they work so hard and deserve a tip. The only time we had a bad customer service experience was with the front reception desk when I asked for directions to the salt water pool and a map. The employee was not helpful at all and told me they ran out of maps when I could see someone checking in and handed a resort map- really how can they run out! But I wouldn't hold that one experience against our overall experience. One other suggestion I have is that GP should allow all guest access to a computer with printer in order to check in for their flight and print boarding passes.
Comment from Hotel Management
Jul 2, 2015 by Asistente de alojamiento, Hotel Management
Thanks for sharing your recent experience at Grand Palladium Colonial, we value your opinion and take note of it to keep working, our main goal is your satisfaction and work arudamente in every detail to provide an unforgettable experience. We appreciate knowing that has managed to make the most of our hotel, as we may well see in the middle of nature, the perfect choice to relax and enjoy your holiday in beautiful landscapes, we have a great program for all ages at which children have been healthy and have fun safely. our Zentropía Spa is definitely the best choice to relax and enjoy a relaxing experience, we are happy to know that you liked and enjoy the wet areas. Sorry the details already mentioned we in turn wish that fail to overshadow all the good holiday at Grand Palladium Colonial, I say goodbye sending a cordial greeting and reminding that we are always eager to recount his visit. Azael Arvizu L. Asistente de Alojamiento Grand Palladium Kantenah Resort & Spa
4 out of 5
Recommended
for Everyone
by A verified traveler from colorado

Nice hotel its close to the beach!

Posted Jun 19, 2015
Pros: I pretty much liked everything besides the whether.
Cons: Make the ground better in the salt water pool.
Location: The location is 1 hr away form the airport and there are things like adventure parks nearby
My experience was great, i love this hotel and will come again!
Comment from Hotel Management
Jun 30, 2015 by asistente de alojamiento, Hotel Management
Thanks for your visit, we hope to be part of future vacations. Best regards Azael Arvizu L. Asistente de Alojamiento Grand Palladium Kantenah Resort & Spa
5 out of 5
Recommended
for Everyone
by A verified traveler from Boynton Beach, FL

Amazing

Posted Jun 19, 2015
We had a great time. This resort is amazing. We enjoyed our stay. I wish we stayed longer. Staff are extremenly friendly. The resort is huge. Bring comfy shoes. What i love most is that there is so much to do in the resort and near the resort. Do not pay taxi just take the shuttle (collectivo in front of the resort) it will save u lots of money. Must do cenotes kantu chi. If you don't go to any cenotes u missed out. PLEASE TIP THE STAFF. Don't be cheap.
Comment from Hotel Management
Jun 30, 2015 by asistente de alojamiento, Hotel Management
Your comments are very nice, for us your opinion is very important and to know that it has met their expectations is the most important, your satisfaction will always be our goal. as you well know our hotel is huge and located within nature, which offer a lot of activities to do at all times throughout the resort to offer more fun to your vacation. Thanks for choosing Grand Palladium Kantenah Resort & Spa, hope enjoy your company in their future vacations. Azael Arvizu L. Asistente de Alojamiento Grand Palladium Kantenah Resort & Spa
4 out of 5
Recommended
for Everyone
by A verified traveler from Denver co

Overall great experience

Posted Jun 13, 2015
The rooms are clean and comfortable, service is ok. Conditioner works great. We didn't experience any problems durring our 7 days stay. Can recommend.
Comment from Hotel Management
Jun 30, 2015 by asistente de alojamiento, Hotel Management
We welcome your comments, good to know that your experience in Grand Palladium Colonial Resort & Spa has been good, your satisfaction is most important for us. Best regards Azael Arvizu L. Asistente de alojamiento Grand Palladium Colonial Resort & Spa