Ratings based on 519 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
84% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.0 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler

Very nice

Posted Jul 26, 2016
The service was wonderful. Everyone we encountered was friendly and happy. Our room (jr. suite with two beds) had plenty of room for the two adults and two children we had in our party. Best of all, it was super clean. There was a wide variety of food to be had. All in all, we would return.
Comment from Hotel Management
Jul 26, 2016 by Sergio Bermejo - Rooms Division Assistant Manager, Hotel Management
Dear guest, first of all, thank you very much for choosing the Grand Palladium Kantenah Resort & Spa as your destination in the beautiful Riviera Maya. We are more than glad to read that you really enjoyed with your family your well-deserved vacation. Looking forward to welcome all you very soon! Warmest regards
3 out of 5
by A verified traveler from Scarsdale, NY

Nice place, pros and cons

Posted Jul 24, 2016
Location: Definitely check out Cenote Azul (only a few minutes up the road). Beautiful. Crystal clear water. Very cool cliff to jump off, about 15 feet.
Overall, we had a great time. Very clean place and friendly staff, especially the bartenders. Beautiful property. Two things I wish were different that I would look for in choosing all-inclusive again: 1. better beer selection. They only have 2 kinds of Mexican beer on tap in all places. No canned or bottled beer. I can't drink draft beer so I was stuck with mixed drinks all week. 2. The a la carte restaurant system is a disaster. Most don't take reservations, it's first come first serve. And no matter when you go, they pretty much tell you 1.5 - 2.0 hour wait (even though you look in the restaurant and only about 25% of the tables are being used - very confusing). Then when you try to make reservations for the 2 restaurants that do take them, they tell you it's full unless you are willing to tour the villas - then they will get you a reservation - nonsense.
Comment from Hotel Management
Jul 26, 2016 by Sergio Bermejo - Rooms Division Assistant Manager, Hotel Management
Dear Jim, first of all, thank you very much for choosing the Grand Palladium Kantenah Resort & Spa as your Caribben destination. We are glad that you experience was a good one in our property. We take also the opportunity to offer our sincerest apologies for the inconvenience that you have experienced throughout your stay. At the same time, you can feel assured that your comments helped us identify or focus on any possible deficiencies that may exist in our hotel and take whatever corrective actions may be necessary. It is our goal to retain you as a satisfied guest and we would love to serve you again soon. Yours sincerely.
2 out of 5
by A verified traveler from Rockaway,nj

Beautiful resort location...service and food poor

Posted Jul 16, 2016
We just returned from our stay. I went with my 2 year old my mother who is 60 and my husband. First impression was beautiful resort. Gabriel checked us in and he was very nice and welcoming his service was great. We got to our room and we were put on the third floor with no elevator. So you can imagine how difficult it was jot only for my mother but for us having to carry a stroller up and down the stairs each time. It was exhausting. On top of that our phone in the room did not work so we couldnt even call the front desk which was a hike away from the room. So we waited to go back to the lobby to ask for the phone to be fixed. We asked 3 people before we finally got someone to come by Tuesday late afternoon. By then we had our rooms switched to a ground floor. So half day was wasted packing and unpacking again and waiting for the room. We were without one from 11 until after 2pm. This is our 3rd all inclusive resort vacation this year. By far the food at the buffets here is terrible. The food is the same every single day. They need training on keeping the food stocked and freshed. For example during prime time for breakfast the pancake tray was constantly empty or only had 1 or 2 in the tray that were stuck to the pan. That is terrible! And when i would ask will there be more they would say 5 minutes. It should not take that long to replenish the buffet items during prime time. It seems like they were understaffed and undertrained. Disappointing for such a beautiful plc.
Comment from Hotel Management
Jul 18, 2016 by Lulu Estrada, Hotel Management
In behalf of the Management, we would like to thank you for your preference in Grand Palladium Colonial Resort & Spa as well as for taking the time to tell us about your stay as this will help us to know how to improve our services and offer splendid holiday experiences to all our guests. We deeply lament have failed on your expectations, but we take it as an area of opportunity to improve our services, Palladium we strive to provide a unique experience to our guests and not having achieved 100% with you motivates us to continue working harder and do our best to get it. We hope you can give us the opportunity to hosting in a near future, we remain at your entire disposal for any request you might have. Best regards Lourdes Estrada Director Adjunto de Alojamiento / Room Division Manager Grand Palladium Colonial / Kantenah Resort & Spa
3 out of 5
by A verified traveler from F

Posted Jul 15, 2016
Great facilities, good food and friendly staff. The room was good but the cleaness of the bathroom could get some improvement (a little mold in some places) also the A/C has a temperature limit and pillows that come with the rate of the room are not comfortable (unless you get other ones for an extra charge). Other than these nuances, the hotel is really nice, lots of animals around, beautiful and well maintained installations, many things to see and do or just to relax. The pools were excellent and the beach was beautiful, a little rockie in some spots which makes it great for snorkeling! The natural pool is also really awesome. We loved it!
Comment from Hotel Management
Jul 15, 2016 by Sergio Bermejo - Rooms Division Assistant Manager, Hotel Management
Dear Desi, after reading your review, we are happy to know that you had such a great time while you were on vacation with us at Grand Palladium Colonial Resort & Spa. We really appreciate the time you have taken to write to us and share your experience, as this will help us to improve services. Once again, thank you very much and we hope to welcome you again in our property. Best regards.
5 out of 5
by A verified traveler

Posted Jul 12, 2016
Great location, beach and hotel had every type of food to keep our family happy!
Comment from Hotel Management
Jul 13, 2016 by Sergio Bermejo - Rooms Division Assistant Manager, Hotel Management
Dear guest, first of all, thank you very much for choosing the Grand Palladium Kantenah Resort & Spa as your destination in the beautiful Riviera Maya. We are more than glad to read that you really enjoyed with your family your well-deserved vacation. Looking forward to welcome all you very soon! Warmest regards,
5 out of 5
by A verified traveler

Posted May 20, 2016
My niece had an accident on the steps leave the Sands pool area. The staff was very helpful.
Comment from Hotel Management
Jun 8, 2016 by Lourdes Estrada / Room Division Manager, Hotel Management
Dear Annonymous; Many thanks for your comments, we will really apreciatte all of them.for us is very importnant to know haw you get our services and try to impove them. Hopefully your niece is doing well and please if you are thinking to come back please do not hesitate to contact us. Best regards, Lourdes Estrada / Room Division Manager
4 out of 5
by A verified traveler

Posted May 19, 2016
Very nice and helpful staff. Worst problem understanding talk fast and with accent so hard to always understand
Comment from Hotel Management
Jul 1, 2016 by Lourdes Estrada / Room Division Manager, Hotel Management
In behalf of the Management, we would like to thank you for your preference in Grand Palladium Colonial Resort & Spa as well as for taking the time to tell us about your stay as this will help us to know how to improve our services and offer splendid holiday experiences to all our guests. We deeply lament have failed on your expectations, but we take it as an area of opportunity to improve our services, Palladium we strive to provide a unique experience to our guests and not having achieved 100% with you motivates us to continue working harder and do our best to get it. We hope you can give us the opportunity to hosting in a near future, we remain at your entire disposal for any request you might have. Best regards Lourdes Estrada Director Adjunto de Alojamiento / Room Division Manager Grand Palladium Colonial / Kantenah Resort & Spa
5 out of 5
by A verified traveler from Houston, TX

Good choice

Posted Apr 26, 2016
Pros: the live music included the kids, and the set up of the sitting areas. The place is huge but there were chairs and sitting area all around
Cons: the only thing I would suggest is the ability to schedule transportation back to the airport at the front desk where you are staying
Location: we didn't venture out but the activities paddle boat and pool games were great
The only down side is my stay was too short. The resort is soo big that we needed a least a week to experience and we were only there the weekend. Everyone was friendly and willing to help; just great!
Comment from Hotel Management
May 12, 2016 by Lourdes Estrada / Room Division Manager, Hotel Management
Thank you very much for your review on your recent holiday experience at our Grand Palladium Colonial Resort & Spa hotel, we are thrilled you enjoyed most aspects of your stay among us. Guest satisfaction is our number one goal and there is nothing better than achieving it. It is wonderful to read that you loved aspect of your stay, feedback like yours is very important to us, so we know what we can improve to reach an even higher and more exclusive service for our guest. We will certainly take in our consideration and we will do our utmost to improve these points. Thank you for making us your choice hotel when visiting Riviera Maya and for your heartwarming review and your kind recommendation; we hope that you had a pleasant journey back home and look forward to welcoming you back in the near future and provide you with another enjoyable experience.
3 out of 5
by A verified traveler from New York, NY

Good stay...worth your money spent

Posted Apr 26, 2016
We stayed for 6nights.and 7 days at the kantenah resort (4 adults, 3 young kids). Felt I got my moneys worth. Since I gave this.a.high.rating there were some.bad that came.with the overall good. The good: food at buffets, shows.at.night, easy mobility between lobbies, pools, kids facilities, room temperature and nice bathroom. The bad: the reservation process for the restaurants is poor. Waiting for hours on line just to get a table was annoying. Wish the proximity of.the villas to the pools were designed.differently. there was alot of unnecssary walking in the heat. With kids.became more challenging....again, overall I was still impressed with the resort and would consider coming back for another vacation.
Comment from Hotel Management
May 12, 2016 by Lourdes Estrada / Room Division Manager, Hotel Management
Dear Anson, We would like to thank you for your preference in Grand Palladium Colonial Resort & Spa as well as for taking the time to tell us about your stay as this will help us to know how to improve our services and offer splendid holiday experiences to all our guests. We deeply lament about the reservation restaurant issues, I truly appreciate your comments is very important to us, so we know what we can improve to reach an even higher and more exclusive service for our guest. We will certainly take in our consideration and we will do our utmost to improve these points. We hope you can give us the opportunity to hosting in a near future, we remain at your entire disposal for any request you might have.
4 out of 5
by A verified traveler from wisconsin

Great facilities including beach, pools and dining

Posted Apr 19, 2016
Pros: Size, cleanliness, staff, beach, pools.
Cons: Electrical outlets in room to charge electronics. Bring an extension cord with triple end outlet.
Location: Went to Akumal to swim with the turtles, stingrays and shopping in town. Took a cab and passed on the guided tour. Worked out great!
Made a change this year from previous annual resort purely for the sake of change of pace. Really liked this place. Size is large but not as large as Grand Bahia which means less trolley riding. Refreshing change. Beach is fantastic as well as pools, swim up bar and adult pools. Have no complaints at all about the service throughout except for, I believe his name is Marco, the guy in charge a kayak, catamaran reservations. He was very difficult to work with. Staff was very responsive and friendly. Room was clean as well as beach and facilities. Didn't partake in shows much so have little to comment on regarding entertainment.
Comment from Hotel Management
May 12, 2016 by Lourdes Estrada / Room Division Manager, Hotel Management
Dear Slambrewski, First of all thank you for your comments about your stay at the Grand Palladium Colonial Resort & Spa, and the time to send us your review as through our customers is where we get constructive, impartial and especially useful critical that prospective customers know about our services and the necessary information to help them choose our hotel because nobody better than we can guide our clients towards excellence in services. On behalf of the hotel management be sure we take very serious your comments and we will continue to strive to improve our services. And definatly we will do our utmost to improve these points. We hope you can give us the opportunity to hosting in a near future, we remain at your entire disposal for any request you might have please contact me directly.