Ratings based on 140 Verified Reviews

4.1 out of 5
81% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.0 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Families
by A verified traveler from toronto canada

Very large facility

Posted Nov 19, 2016
Pros: Food and the ground keeper very kind and helpful.
Cons: Check in..check out...every one that we dealt with in the main lobby found them to be a little tired of the tourist.
Location: N/a
Found the resort very large . Food was very good and wait staff very helpful. The front desk not very accommodation and sometimes even rude. Overall experience not bad no need to go back.
Comment from Hotel Management
Nov 22, 2016 by David Calvo Quiroga Assistant Manager, Hotel Management
I would like to thank you for your comments about your stay in our resort. I´m sorry if in some points the service of the recepcion was not to your liking, we will continue to work to improve the details. Thanks again and please, do not hesitate to contact us for any further comment or if you decide to visit us again. Best regards, David Calvo.
3 out of 5
by A verified traveler

Posted Oct 24, 2016 on Hotels
Wifi was not good , entertainment has been the same for 10 years , had to call to get room Cleaned
Comment from Hotel Management
Oct 26, 2016 by General Manager, Hotel Management
Dear guest, Thank you for your comment, we are in a deep process of changing the entertainment and improve the facilities. We hope you could visit us in the future to see the improvements. Kind regards, Management
1 out of 5
by A verified traveler

Not for everyone

Posted Oct 22, 2016 on Hotels
Very noisy. Do not expect to be able to go to bed early. Bad food. The only place in Mexico that I got a stomach ache.
Comment from Hotel Management
Oct 26, 2016 by General Manager, Hotel Management
Dear guest, We regret to realize that you did not enjoy our hotel, and we would like to have more detail about your comments. We hope to have the opportunity to change your opinion in the future. Kind regards, Management
5 out of 5
Recommended
for Families
by A verified traveler

Wonderful experience!

Posted Aug 17, 2016
Pros: I liked a lot the way the hotel and room were kept clean and all the kindness from ALL the employees. The kids club is fantastic!
We are a family of 5 with a 9yo and twins of 5yo. We just wanted to find a nice place to relax with a kids club to leave the kids for few hours a day. This resort totally exceeded our expectations. The room and all the places at the resort were very clean and functional. The resort had a lot to offer (many restaurants, activities, bars and more). All the people working at the resort were nice, helpful and kind. The kids club offered a lot of fun activities to engage kids of all ages; the manager and all the girls working there were amazing!!! My kids never wanted to leave the place!! We had great time there and I recommend 100% this resort!
Comment from Hotel Management
Sep 12, 2016 by Alejandro M, Hotel Management
Dear Guest, Thank you so much for nice review about your stay. We are happy to realize that you enjoyed your holidays on family. We hope to have the opportunity to welcome you again in the future. Kind regards, Alejandro Martin
5 out of 5
by Jonathan from Gibraltat

Great Holiday

Posted Jul 31, 2016 on Hotels
Great resort to go to for families.loads to do inresort entertainment team was brilliant.Loads of food and drinks all inclusive.Great beach too and lovely pools.
Comment from Hotel Management
Aug 6, 2016 by General Manager, Hotel Management
Dear Customer, Thank you so much for your nice comment. We are happy to know that you enjoyed your stay with us and we hope to welcome you back again. Kind regards, Alejandro Martin Resident Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice resort but the beds...

Posted Jun 23, 2016
I had a great time at the resort, spent most of my time ar the beach side salt water pool. A handful of the restaurants were less than good, the tapa and Italian restaurants were awful. The Brazilian restaurant was amazing as well as mexican and sea side. Staff was very helpful. The rooms were nice but the beds were the worst.
Comment from Hotel Management
Jul 7, 2016 by dtoradjunto1.whitesandriviera@palladiumhotelgroup., Hotel Management
First, thank you for your comments, all comments bad and good help us to improve our service, and honestly, we like to receive compliments but, otherwise, we believe that any complaint or suggestions is an opportunity to know how and where we fall short and what we need to amend. It may sound a bit prefabricated, but the fact is that we really care about our customers and the service we provide to them, and it is also true that our efforts are always oriented to enhance our offer and meet our guest’s expectations, and of course we regret not being successful this time. We only hope to have another opportunity to restore your confidence in us and meanwhile we remain at your service for any further comment. Sincerely, David Calvo Quiroga Assistant Manager
4 out of 5
by Jose from San Antonio

Posted Jun 18, 2016 on Hotels
it was a great week. The hotel was nice and everything was easy to get to. La Rocas Bar and the salt water pool were nice and by the room. The food was good and the people were nice and friendly. They were very helpful. We will be going back.
Comment from Hotel Management
Jul 4, 2016 by Assistant Manager, Hotel Management
Thanks a lot for such a fresh, accurate and delightful review about your last holidays in our resort. Reading it made us feel happy for being part of the team that made possible to offer you and your friend a memorable vacation. Thank you again and we look forward to your next visit! Kind regards, David Calvo Quiroga Assistant Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from McAllen TX

All inclusive on the beach

Posted Jun 11, 2016
Great hotel with covered walkways. Has really cool salt water pool with tropical fish swimming in it. Hotel beach borders a reef with lots of places to snorkel. Mini bar in room wasn't the best but you could walk up to a number of bars on the property and get whatever you wanted. Close to Tulum ruins and Xel Ha water park. Good for families or adults only.
Comment from Hotel Management
Jun 13, 2016 by Assistant Manager, Hotel Management
Dear Guest We really appreciate the good comments and feedback about you stay in our resort. For us is very important to know the opinion of our visitors in order to improve our service, and even more when they use to know about this product. I wish to see you come back and please, let us know if there is anything further we can do from this end. Best regards, Azael Arvizu
4 out of 5
by A verified traveler

Posted May 30, 2016 on Hotels
Great!
Comment from Hotel Management
by Alejandro, Hotel Management
Dear customer, Thank you so much for your nice evaluation. We hope to have the opportunity to show you our hospitality again. Kind regards,
4 out of 5
Recommended
for Everyone
by A verified traveler from Calgary, Alberta

Very family friendly resort

Posted Apr 13, 2016
Hotel description from Trip Advisor was spot on. Huge complex, nice pools, friendly staff. Foods was reasonable although found temperatures luke warm. The Ribs & More restaurant was extremely slow, perhaps not sufficiently staffed. The cleaning of the room was excellent up to the last full day when the bathroom needed more attention All in all, the resort was quite nice.
Comment from Hotel Management
Apr 15, 2016 by Assistant Manager, Hotel Management
Dear Guest We would like to thank you for your feedback about your last holidays with us. For us is essential to know all the opinions from our guests and what we need to do to better meet their expectations. Thanks again and please let us know if there is anything further we can do or if you decide to come back again to grant you the best of all attentions. Best Regards Azael Arvizu