6 outdoor pools, pool umbrellas, sun loungers

Reviews of Grand Palladium White Sand Resort & Spa All Inclusive

4 out of 5
Grand Palladium White Sand Resort & Spa All Inclusive
Carr Federal Chetumal - Puerto Juarez, Km 256-100 Municipio Solidaridad, Kantenah, QROO

Reviews

8.2

Very Good

Rating 10 - Excellent. 249 out of 521 reviews" "
Rating 8 - Good. 153 out of 521 reviews" "
Rating 6 - Okay. 54 out of 521 reviews" "
Rating 4 - Poor. 30 out of 521 reviews" "
Rating 2 - Terrible. 35 out of 521 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Salvatore

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The place was Fantastic. Japanese restaurant was great.
Stayed 5 nights in Mar 2024

8/10 Good

Breonna Teresa

Traveled with family and small children, Traveled with group
Liked: Cleanliness, staff & service, amenities
This resort is huge, you have access to three resorts in one. So you need to take buses around or walk a fair bit as it’s easy to get lost at first. Service was hit or miss. We had someone with severe allergies. Most restaurants will walk you through what you can and can’t eat. However we had bad service at the Thai restaurant as the server wouldn’t even listen to us or allow us to order for our kids off the adult menu. And a couple other similar situations at other restaurants. But they made up for that with the impeccable medical service. My son got really sick so we called the doctor In the middle of the night. She came right away. Helped with insurance and then sent him to the hospital. A few hours later upon arrival back there was a employee waiting to check in on my son, and three more calls throughout the day from the front desk checking in on his health. Overall the resort is nice! The white sands is a little out dated and needs some maintenance then other resorts are very nice. Great experience for kids and families.
Stayed 7 nights in Mar 2024
Response from Sergio Hernandez - Guest Satisfaction Lead on Mar 13, 2024
Dear valued guest,Thank you for sharing your detailed review of your recent stay at Grand Palladium White Sand Resort & Spa. We appreciate your feedback and are pleased to hear about the positive aspects of your experience.We apologize for any inconvenience you encountered with the service at certain restaurants, particularly in addressing severe allergies. Your concerns have been noted, and we will address these situations with our team to ensure a more attentive and accommodating service in the future.On a positive note, we are grateful for your acknowledgment of the impeccable medical service you received during your stay. Our priority is the well-being of our guests, and we're pleased to hear that our medical team responded promptly and provided excellent care for your son.It's heartening to know that, overall, you found the resort to be enjoyable, especially for kids and families. We appreciate your understanding and patience during any challenging moments and hope to have the opportunity to welcome you back for an even more seamless and delightful experience.Best regards,Sergio HernandezGuest Satisfaction Lead

10/10 Excellent

Ben

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great, easy experience. Clean and large rooms. Extravagant food and amenities.
Stayed 5 nights in Jan 2024
Response from Kenia Rodriguez on Jan 31, 2024
Dear Mr. Ben,Thank you for your recent visit to the Grand Palladium White Sand Resort & Spa and the wonderful feedback you’ve shared with the Expedia community. We are thrilled to know that we were able to meet your expectation with regards to your accommodation and our hotel facilities.Kind regards,Kenia RodriguezHospitality SR Advisor

10/10 Excellent

Richard

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic resort
Stayed 8 nights in Jan 2024
Response from Kenia Rodriguez on Jan 29, 2024
Dear Mr. Richard,Thank you for this great appraisal to our Grand Palladium White Sand Resor & Spa, it is gratifying to know by your rating that your stay met your expectations.Do not hesitate to contact us to give you the best attention on your next vacation.Our warmest regards,Kenia RodriguezHospitality SR Advisor

6/10 Okay

Amy

Traveled with family
Liked: Staff & service
Stayed 6 nights in Jan 2024
Response from Kenia Rodriguez on Jan 16, 2024
Dear Mrs. Amy,Thank you for staying at Grand Palladium White Sand Resort & Spa.It is very sad to realize by this media that your stay did not meet your expectations. We would like to know the aspects that you consider we can improve, so please do not hesitate to contact us and share your point of view with us as we gladly accept any suggestions.We hope to welcome you again.Kind regards, Kenia RodriguezHospitality SR Advisor

10/10 Excellent

Janet Lee

Liked: Cleanliness
Stayed 7 nights in Jan 2024
Response from Kenia Rodriguez on Jan 15, 2024
Dear Mrs. Janet Lee,Thank you for this great appraisal to our Grand Palladium White Sand Resort & Spa, it is gratifying to know by your rating that your stay met your expectations.Do not hesitate to contact us to give you the best attention on your next vacation.Our warmest regards,Kenia RodriguezHospitality SR Advisor

10/10 Excellent

Nicholas

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We went here for our honeymoon and absolutely loved it! The food was good, the drinks were strong and the staff was extremely friendly and helpful. We did not want to leave at the end of the week. Only downside was the pool was cold but we still swam anyways.
Stayed 7 nights in Dec 2023
Response from Kenia Rodriguez on Dec 27, 2023
Dear Mr. Nicholas,Thank you for choosing Grand Palladium White Sand Resort & Spa as your vacation destination and for taking the time to share a feedback about your stay. It is great to know that overall you enjoyed your stay and that you appreciated our facilities, the attention provided by our staff, and our a la carte restaurants.Likewise, we appreciate your observations regarding some areas of opportunity.Kind regards,Kenia RodriguezHospitality SR Advisor

8/10 Good

Adam

Liked: Cleanliness, staff & service
The property was amazing and beautiful. Never saw a mess anywhere. Staff was friendly and attentive. Food quality was mediocre, alot of flavor missing from alot of the mexican dishes which doesnt make sense considering location. Restaurants are reservation only and can only be reserved before 3pm so no spontaneous dinner plans after that. We were instructed to use the palladium app to reserve for dinner, which we were able to book and received a confirmation. Showed up at the restaurant for a 930pm reservation under this assumption and was told they couldnt take us at all (2 people) because we booked the reservation after 3pm, and sent us away without trying to accommodate us. This was at the brazilian steak house. Drinks were fairly inconsistent as well. Lobby had great espresso martinis but terrible mojitos. Pool had amazing mojitos and so forth. We had our rooms serviced and when we returned everything was fine. An hour or two would pass and we would be interrupted by a staff personally handing out small pieces of chocolates. On 1 of these occassion, the staff knocked and immediately entered the room before I could get out of the shower. On our last night something broke and water started dripping from our ceiling
Stayed 6 nights in Dec 2023
Response from Alejandra Portillo on Dec 11, 2023
Dear Adam RodriguezIt is a pleasure to know from your review that you enjoyed the services and facilities that Grand Palladium White Sand Resort & Spa offers as well as the hospitality of our staff. On the other hand, we sincerely regret that we were unable to meet your expectations regarding the food and beverage department. We are also sorry to hear that there were members of this department who did not share our Palladium hospitality. Each of your comments have been shared with the corresponding departments for their respective follow-up and improvement of future stays. We reiterate that our services and facilities, as well as the hospitality of our staff, are intended to satisfy the needs of our guests. Sincerely Alejandra Portillo GIFT Advisor

10/10 Excellent

Mahyar

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great family vacation
Stayed 5 nights in Nov 2023
Response from Kenia Rodriguez on Nov 28, 2023
Dear Guest,Thank you so much for this 5-star review! We are glad you enjoyed all aspects of our hotel, and we can't wait for you to return for another amazing experience with us in the very near future.Kind regards,Kenia RodriguezHospitality SR Advisor

10/10 Excellent

Laura

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place, relaxing and clean. The staff is very helpful and friendly. Water temperature at the beach is perfect, just bring water shoes because the sand is thick and there are rocks/corals.
Stayed 7 nights in Oct 2023
Response from Alejandra Portillo on Nov 1, 2023
Dear Mrs. Laura, Thank you for sharing your experience at Grand Palladium White sand Resort & Spa and contributing to the constant improvement of our service.We are pleased to confirm that your stay with us has been completely satisfactory and that you have taken home a beautiful memory.We work every day to turn customers into fans.We hope you will give us the opportunity to welcome you back at Grand Palladium White sand Resort & Spa. Warmest regards,Alejandra PortilloGIFT Advisor

10/10 Excellent

Jose, Calgary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Oct 2023
Response from Kenia Rodriguez on Oct 31, 2023
Estimado Sr. Jose,Gracias por esta estupenda valoración a nuestro Hotel Grand Palladium White Sand Resort & Spa, es gratificante saber por su calificación que su estancia cumplió con sus expectativas.No dude en contactarnos para darle las mejores atenciones en sus próximas vacaciones. Reciba un afectuoso saludo,Kenia RodriguezHospitality SR Advisor

10/10 Excellent

Abriel

Traveled with family and small children, Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was amazing! Thr staff was helpful and friendly. The travel club was not pushy. We declined a tour and that was it. No one asked again. It was a wonderful week at the white sands property.
Stayed 7 nights in Sep 2023
Response from Regina Núñez on Oct 9, 2023
Dear Abriel.Thank you very much for sharing your satisfaction of your recent visit to Grand Palladium White Sand Resort & Spa.It has been a pleasure for us to be your host for your trip to the Mexican Caribbean.Our doors will always be open to please you once again with our unparalleled Palladium hospitality.Best regards.Regina Núñez.Hospitality Advisor.

8/10 Good

LaLo

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
The overall experience was very good. The only thing would be some staff are not that intuitive or just stay there standing without offering assitance.
Stayed 2 nights in Sep 2023
Response from Kenia Rodriguez on Oct 3, 2023
Dear Mr. Lalo,Thank you for staying at Grand Palladium White Sand Resort & Spa, and for taking the time to share your experience. We are very happy to know that overall you had a good stay at the hotel and sincerely appreciate your feedback. Your constructive comments are very important to us in helping to maintain our high quality standards.Kind regards,Kenia RodriguezHospitality SR Advisor

10/10 Excellent

Liane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 10 nights in Sep 2023
Response from Kenia Rodriguez on Sep 22, 2023
Dear Mrs. Liane,Thank you very much for rating our Hotel Grand Palladium Colonial Resort & Spa.We are happy that you enjoyed our fantastic facilities and services, we trust that in your next visit to the Riviera Maya you will consider us as your first choice again.Greetings from the Caribbean,Kenia RodriguezHospitality SR Advisor

10/10 Excellent

Monique Antonette

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in the Romance Bungalow which was a beautiful room off the water. The resort was quiet and clean and the food was very good by all-inclusive standards. I wpuld definitely return for another trip!
Stayed 4 nights in Sep 2023
Response from Kenia Rodriguez on Sep 13, 2023
Dear Mrs. Monique,Thank you for taking the time to share your recent experience at Grand Palladium White Sand Resort & Spa. We are so happy that you enjoyed your stay and pleased to read the wonderful comments about your visit.Kind regards,Kenia RodriguezHospitality SR Advisor

10/10 Excellent

Samuel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It’s been always an amazing experience coming back to the hotel where my wife & I got married. Service and food amazing!
Stayed 4 nights in Sep 2023
Response from Kenia Rodriguez on Sep 11, 2023
Dear Mr. Samuel,I could not be more pleased to welcome you to the Riviera Maya and choosing our hotel of your choice when staying in Mexico. Our colleagues and myself are thrilled to have you stay with us during your holiday and glad we exceeded your service expectations throughout your stay.Kind regards,Kenia RodriguezHospitality SR Advisor

8/10 Good

Jannica

Traveled with group
Liked: Cleanliness
Incomplete facade - being renovated. Poor room service at times - smelly pillows, not much amenities
Stayed 4 nights in Sep 2023
Response from Regina Núñez on Sep 11, 2023
Dear Jannica.Thank you for taking the time to review your travel experience at our Grand Palladium White Sand Resort & Spa.Thanks to your comments we will be able to increase our areas of improvement.We look forward to having the pleasure of welcoming you again and exceeding your expectations.Greetings from the entire Palladium family,Regina Núñez.Hospitality Advisor.

10/10 Excellent

afshin

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Great place
Stayed 11 nights in Aug 2023
Response from Alejandra Portillo on Sep 9, 2023
Dear Afshin,Thank you for your review through Expedia. We invite you to share your experience with this community. We hope you will return to Grand Palladium White Sand Resort & Spa soon. Best regards,Alejandra Portillo GIFT Advisor

8/10 Good

Noemi Hernandez

Liked: Cleanliness, staff & service, property conditions & facilities
The property is well maintained & clean.
Stayed 4 nights in Aug 2023
Response from Kenia Rodriguez on Sep 4, 2023
Dear Mrs. Noemi,Thank you for taking the time to share your recent experience at the hotel. We are so happy that you enjoyed your stay and pleased to read the wonderful comments about your visit. Kind regards,Kenia RodriguezHospitality SR Advisor

10/10 Excellent

Sandra s jones

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was on point but the odor where we were was really bad .still like tolit .There were so many mosquitoes there .They definitely need to do something about those bugs
Stayed 7 nights in Aug 2023
Response from Regina Núñez on Aug 31, 2023
Dear Sandra s jones.Thank you very much for choosing Grand Palladium White Sand Resort & Spa to host your vacation in the Riviera Maya.It is very pleased to know from your comments that you had an excellent stay and that our team helped you to have an extraordinary vacation, your satisfaction is our great motivation.However, we thank you for your comments as they are very valuable to us and also are the same ones that make us walk towards a constant improvement in our services and attentions.We hope that in the near future you will give us a new opportunity to serve you, it will be a pleasure.Best regards.Regina Núñez.Hospitality Advisor.

6/10 Okay

Natalie

Traveled with partner
Liked: Cleanliness, amenities
Hello I stood here for 5 nights the pools, food and bars where great. The rooms itself are ok, they have house keeping rooms in every building they start work early are very loud and disruptive, you cannot sleep in. The maintenance people are making noise at 5:30 Am in the morning you here metals banging an it sounds like furniture is being thrown and moved around. This is what ruined my stay. Also I was locked out of my room one night my access bracelets stopped working they took 1 hour to help me, the white sand lobby reception was unhelpful and the supervisor was to busy to help supposedly.
Stayed 5 nights in Aug 2023
Response from Regina Núñez on Aug 31, 2023
Dear Natalie.Thank you very much for choosing Grand Palladium White Sand Resort & Spa to host your vacation in the Riviera Maya.We are sorry to hear that you did not receive the service you deserve and that our team is characterized to provide to all our guests, at no time was our intention to cloud or affect your vacation.However, we thank you for your comments as they are very valuable to us and also are the same that makes us walk towards a constant improvement in our services and attentions.Best regards.Regina Núñez.Hospitality Advisor.

10/10 Excellent

Edin

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
👍
Stayed 6 nights in Aug 2023
Response from Regina Núñez on Aug 28, 2023
Dear Edin.Thank you very much for sharing your satisfaction with your recent visit to Grand Palladium White Sand Resort & Spa.It has been our pleasure to host your trip to the Mexican Caribbean.Our doors will always be open to please you once again with our unparalleled Palladium hospitality.Best regards,Regina Núñez.Hospitality Advisor.

8/10 Good

Vicki, New franken

Stayed 7 nights in Aug 2023
Response from Alejandra Portillo on Sep 10, 2023
Apreciable Vicky, Grand Palladium White Sand Resort & Spa, agradece su tiempo y valoración. Le invitamos a compartirnos su experiencia en nuestro resort. Confiamos nos brinde la oportunidad de formar parte de su próxima visita al Caribe Mexicano. Saludos, Alejandra Portillo GIFT Advisor

10/10 Excellent

Lakeshia

Stayed 4 nights in Aug 2023
Response from Alejandra Portillo on Sep 9, 2023
Dear Lakeshia, Thank you for your review through Expedia. We invite you to share your experience with this community. We hope you will return to Grand Palladium White Sand Resort & Spa soon. Best regards,Alejandra Portillo GIFT Advisor

8/10 Good

MARIA VENEDITA FAUCETT

Liked: Cleanliness
Disliked: Staff & service
Okmuc
Stayed 4 nights in Aug 2023
Response from Alvaro C on Aug 19, 2023
Estimada Maria Venedita Faucett, gracias por haber seleccionado Grand Palladium White Sand Resort & Spa, para sus recientes vacaciones al Caribe Mexicano.Nos complace el conocer por su valoración que nuestros servicios. Esperamos tener el privilegio de alojarlos nuevamente en su próxima vistita a la Riviera Maya.Reciba un cordial saludo.

6/10 Okay

Negkadam

Liked: Cleanliness
Stayed 6 nights in Aug 2023
Response from Kenia Rodriguez on Aug 18, 2023
Dear Guest,Thank you for staying at Grand Palladium White Sand Resort & Spa.It is very sad to realize by this media that your stay did not meet your expectations. We would like to know the aspects that you consider we can improve, so please do not hesitate to contact us and share your point of view with us as we gladly accept any suggestions.We hope to welcome you again.Kind regards, Kenia RodriguezHospitality SR Advisor

6/10 Okay

Tenzin, Brooklyn

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Check in was horrible and everything else was okay. Staff needs better training.
Stayed 4 nights in Aug 2023
Response from Kenia Rodriguez on Aug 11, 2023
Dear Tenzin,We're very disappointed to hear you're dissatisfied with your stay at Grand Palladium White Sand Resort & Spa.Providing our guests with a great experience is very important to us. We truly value your feedback, and we'll address it with the appropriate members of our team, so we may improve for the future.Kind regards,Kenia RodriguezHospitality SR Advisor

10/10 Excellent

Julian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it !
Stayed 5 nights in Jul 2023
Response from Kenia Rodriguez on Aug 9, 2023
Dear Mr. Julian,Thank you for the five star review! Your loyalty is greatly appreciated. We hope to host you again in the near future.Kind regards,Kenia RodriguezHospitality SR Advisor

10/10 Excellent

Marija

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jul 2023
Response from Kenia Rodriguez on Aug 10, 2023
Estimada Marja,¡Gracias por la crítica de cinco estrellas! Su lealtad es muy apreciada. Esperamos volver a recibirlo en un futuro próximo.Reciba un cordial saludo,Kenia RodriguezHospitality SR Advisor

10/10 Excellent

Khaliem

Liked: Cleanliness, staff & service, property conditions & facilities
Everything here was amazing, staff and service was super convenient and easy
Response from Kenia Rodriguez on Jul 27, 2023
Dear Guest,Thank you for the five star review! Your loyalty is greatly appreciated. We hope to host you again in the near future.Kind regards,Kenia RodriguezHospitality SR Advisor

10/10 Excellent

Eliza

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
We had an issue when we checked in and thankfully they allowed us to use the amenities while everything got worked out.
Stayed 4 nights in Jul 2023
Response from Sergio Hernandez - Guest Satisfaction Lead on Jul 25, 2023
Dear Eliza Thank you for sharing your feedback about your recent stay at Grand Palladium White Sand Resort & Spa All Inclusive.We sincerely apologize for any inconvenience you experienced during the check-in process. Our priority is to ensure a smooth and seamless arrival for all our guests. However, we are glad to hear that our team was able to resolve the issue promptly and allow you to enjoy the amenities while everything was being sorted out. Providing excellent guest experiences is of utmost importance to us, and we appreciate your understanding in this matter.We value your feedback, as it helps us identify areas for improvement and enhance the overall guest experience. Rest assured, we will take your comments into consideration to ensure we continue to provide exceptional service to all our guests.Once again, thank you for choosing Grand Palladium White Sand Resort & Spa All Inclusive. We hope to have the pleasure of welcoming you back in the future and providing you with a truly memorable and trouble-free stay.Best regards,Sergio HernandezGuest Satisfaction Lead

10/10 Excellent

Maricarmen

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent resort, all kinds of activities for the whole family, from toddlers to adults, we all enjoyed every moment.
Stayed 7 nights in Jul 2023
Response from Regina Núñez on Jul 20, 2023
Dear MaricarmenThank you very much for choosing Grand Palladium White Sand Resort & Spa to host your most recent vacation.We are glad to know that you and your family had an unforgettable stay.We hope that in the near future you will give us a new opportunity, it will be a pleasure to serve you again.Receive a cordial greeting.Regina Núñez.Hospitality Advisor.

10/10 Excellent

Jimmy

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Just amazing.
Stayed 4 nights in Jul 2023
Response from Regina Núñez on Jul 20, 2023
Dear JimmyThank you very much for choosing Grand Palladium White Sand Resort & Spa to host your most recent vacation.We are very happy to know that he had an incredible vacation, his comments are very valuable to us.We hope you can come back soon.Receive a cordial greeting.Regina Núñez.Hospitality Advisor.

10/10 Excellent

Suganiya

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I don’t even know where to begin but I will try. My husband and I stayed at the grand palladium to celebrate our one year wedding anniversary. Sony at the Grand Palladium reached out to me a week prior to our trip to help arrange some fun surprises for my husband like the Chic Cabaret and decorating our room with rose petals, champagne and chocolate covered strawberries. She also took care of all our dinner reservations and managed to secure each and every restaurant we wanted to experience. In the case we needed to reschedule, Sony was on top of it ! She made our stay so easy, comfortable and memorable. The staff throughout the resort were so kind, especially the bartenders who always put a smile on our face and made some amazingly beautiful and tasty drinks. Ever inch of our trip was made memorable and unforgettable because of the staff and team at Grand Palladium. HIGHLY RECOMMEND 11/10 ✨
Response from Regina Núñez on Jul 17, 2023
Dear Suganiya.Thank you very much for choosing Grand Palladium White Sand Resort & Spa to host your most recent Riviera Maya vacation, and celebrating your first anniversary.We are proud to know that you have been provided with the best of services and attentions, and that we made sure you had a wonderful stay.Our mission is to turn customers into fans, and we are happy to know that we did it with you.We hope you will visit us again in the near future.Best regards.Regina Núñez.Hospitality Advisor.

10/10 Excellent

mario

Stayed 1 night in Jul 2023
Response from Regina Núñez on Aug 6, 2023
Apreciable Mario.Muchas gracias por compartir su satisfacción de su reciente visita a Grand Palladium White Sand Resort & Spa.Ha sido para nosotros un placer ser su anfitrión de viaje al caribe mexicano.Nuestras puertas siempre estarán abiertas para complacerlos una vez más con nuestra inigualable hospitalidad Palladium.Saludos cordiales.Regina Núñez.Hospitality Advisor.

10/10 Excellent

Sheretta

Liked: Cleanliness, staff & service
Stayed 3 nights in Jul 2023
Response from Regina Núñez on Jul 17, 2023
Dear Sheretta.Thank you very much for sharing your satisfaction with your recent visit to Grand Palladium White Sand Resort & Spa.It has been a pleasure for us to be your host for your trip to the Mexican Caribbean.Our doors will always be open to please you once again with our unparalleled Palladium hospitality.Best regards,Regina Núñez.Hospitality Advisor.

10/10 Excellent

Drilon

Liked: Cleanliness, staff & service, property conditions & facilities
Great resort.Everything was excellent.
Stayed 7 nights in Jul 2023
Response from Regina Núñez on Jul 15, 2023
Dear DrilonThank you very much for sharing your satisfaction of your recent visit to Grand Palladium White Sand Resort & Spa.It has been a pleasure for us to be your host for your trip to the Mexican Caribbean.Our doors will always be open to please you once again with our unparalleled Palladium hospitality.Best regards,Regina Núñez.Hospitality Advisor.

10/10 Excellent

Daniel Calderon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2023
Response from Regina Núñez on Jul 15, 2023
Apreciable Daniel CalderonMuchas gracias por compartir su satisfacción de su reciente visita a Grand Palladium White Sand Resort & Spa.Ha sido para nosotros un placer ser su anfitrión de viaje al caribe mexicano.Nuestras puertas siempre estarán abiertas para complacerlos una vez más con nuestra inigualable hospitalidad Palladium.Saludos cordiales,Regina Núñez.Hospitality Advisor.

10/10 Excellent

Alexandros

Liked: Cleanliness, property conditions & facilities
Lovely and relaxing property but we had a credit card fraud issue apart from that all good
Stayed 7 nights in Jul 2023
Response from Regina Núñez on Jul 11, 2023
Dear Alexandros.First of all, we would like to thank you for choosing us to host your vacation.We regret what happened with your credit card; at no time was our intention to cloud your vacation; however, we appreciate that you let us know because it allows us to strengthen our areas of improvement and provide you with a better service.We hope you will give us another opportunity in the near future.Best regards.Regina Núñez.Hospitality Advisor.

10/10 Excellent

Antonio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jul 2023
Response from Regina Núñez on Jul 11, 2023
Estimado Antonio.Muchas gracias por compartirnos su valoración en Grand Palladium White Sand Resort & Spa de sus recientes vacaciones por la Riviera Maya.Nos complace conocer que le han brindado un excelente servicio, y que logramos cumplir sus expectativas.Deseamos que pueda volver pronto.Reciba un cordial saludo.Regina Núñez.Hospitality Advisor.

10/10 Excellent

Cara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jul 2023
Response from Erick Sarabia. GIFT Advisor. on Jul 11, 2023
Dear Cara,We thank you on behalf of Grand Palladium White Sand Resort & Spa for choosing us to host your recent vacation.We are glad to know that our services have been worthy of your excellent rating.We will continue to work on converting customers into fans.Best regards.Erick Sarabia.GIFT Advisor.

10/10 Excellent

Indrit

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Me and my wife stayed for five days at Grand Palladium Resort. First of all, after we did the reservation, Lucia Delfin reached out and confirmed reservation and offered her help. She helped us with every situation even with the transport from the airport to the resort, reservations for dinner and everything we asked her for. Once we arrived, Carlos Lima helped us with the check in and accommodations. They did go over and beyond to make our stay as pleasant as possible. The restaurants are good and service was very good. Food at Tentazione was awesome, our server Alexis was the best! We will definitely go back.
Stayed 3 nights in Jun 2023
Response from Kenia Rodriguez on Jul 1, 2023
Dear Guest,Thanks for the splendid review! It's fantastic you had such an excellent experience at Grand Palladium White Sand Resort & Spa and that our team took such great care of you. We want you to feel right at home as soon as you walk through our doors! Our team will love to hear they made such a wonderful impression on you. We look forward to hosting you again soon so we can share another amazing experience with you.Kind regards,Kenia RodriguezHospitality SR Advisor

10/10 Excellent

allen

Liked: Cleanliness, staff & service, property conditions & facilities
What a great property! Well kept and maintained! As a guest you can use the other adjacent properties amenities and restaurants. Great job Palladium! Salute
Stayed 8 nights in Jun 2023
Response from Alvaro on Jun 29, 2023
Dear Allen, Thank you for the five-star review! Your loyalty is greatly appreciated. We hope to host you again in the near future. Kind regards.

8/10 Good

Dan Thanh, Indianapolis

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nature friendly resort.
Stayed 5 nights in Jun 2023
Response from Regina Núñez on Jun 28, 2023
Dear Dan Thanh.Thank you very much for recognizing Gran Palladium White Sand Resort & Spa as an environmentally friendly hotel.We are pleased to know that our facilities in conjunction with nature have been part of your memories. It will be a pleasure to welcome you again.Best regards.Regina Núñez.Hospitality Advisor.

10/10 Excellent

Daltyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great All-Inclusive Spot
I took my wife here for our first vacation after having our two kids. We booked the private bungalow which was very clean, romantic, and had great views. Upon checking in, I was stunned just at the lobby with a massive structure, nicely lit bar, employees who take care of your bags for you, etc. The resort is massive, probably a 15-20 minute walk from one end to the other. There are "shuttles" running 24/7, essentially golf carts that can get you anywhere around the resort. YES, there are TRS-only shuttles but this is due to TRS being adult only and you're not waiting long for a ride. Also, by booking through Hotels.com, we were VIP guests meaning we had access to each of the four resorts at Grand Palladium. We got this just through booking through a 3rd party partner of Grand Palladium's. TRS is the newest resort, featuring an infinity pool that has wonderful views. Each pool featured several bars and the staff are literally so nice. If you want to have that resort feel and feel like someone is always happy to serve you, this is a great place. The buffets featured great options of mostly American food and Mexican food. The specialty restaurants were not too hard to get reservations and again, they were great! There were several events such as a part, karaoke night, live music, taco bar, and live shows. You name it, they probably will have it.
Stayed 4 nights in Jun 2023
Response from Regina Núñez on Jun 27, 2023
Dear Daltyn.First of all, we would like to thank you for choosing Grand Palladium White Sand Resort & Spa to host your vacation.Nothing makes us happier than receiving feedback on your experience with us, besides being very valuable to our entire team it is a great indicator that we are that our efforts to provide you with the best are paying off and it makes us feel very satisfied.We hope that in the near future you will give us another opportunity to serve you, it will be a pleasure to welcome you again.Best regards.Regina Núñez.Hospitality Advisor.

4/10 Poor

Roldan

Stayed 6 nights in Jun 2023
Response from Erick Sarabia. GIFT Advisor. on Jul 15, 2023
Apreciable Roldan,Muchas gracias por elegir Grand Palladium White Sand Resort & Spa como su destino vacacional y por compartirnos su reseña.Lamentamos sinceramente no haber cumplido con sus expectativas en esta ocasión. Nos hubiera gustado conocer más detalles al respecto.Reciba un cordial saludo.Erick Sarabia.GIFT Advisor.

10/10 Excellent

mary elizabeth

Traveled with group, Traveled with family
Liked: Cleanliness
The facilities are wonderful. We had a great room. Spacial, walk in shower and large terrace with garden view. Thw people were all friendly and vety hepful. Food was very good.
Stayed 4 nights in Jun 2023
Response from Alvaro on Jun 25, 2023
Thank you for your comments. We hope to host you again in the near future.

8/10 Good

Lacy

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Overall, I enjoyed it. Some of the food and drinks could've been better. It would be nice if they had some kind of button to call for a trolley... It's kind of hot during the day and at night it's a little scary to walk through the wooded areas to get to your room.
Stayed 4 nights in Jun 2023
Response from Kenia Rodriguez on Jun 24, 2023
Dear Mrs. Lacy,Thank you for staying at Grand Palladium White Sand Resort & Spa, and for taking the time to share your experience. We are very happy to know that overall you had a good stay at the hotel and sincerely appreciate your feedback. Your constructive comments are very important to us in helping to maintain our high quality standards. Thank you again for your feedback. We look forward to welcoming you on your next stay.Kind regards,Kenia RodriguezHospitality SR Advisor

2/10 Terrible

Resha

Stayed 3 nights in Jun 2023
Response from Regina Núñez on Jul 6, 2023
Dear Resha.Thank you for staying at Grand Palladium White Sand Resort & Spa.We are very sorry to hear that your stay did not meet your expectations.We would love to know the aspects in which you consider we can improve, please do not hesitate to contact us and share your point of view, as we gladly accept any suggestions from our guests.We hope you will give us the opportunity to welcome you again in the future.Best regards,Regina Núñez.Hospitality Advisor.

6/10 Okay

Joel

Stayed 6 nights in Jun 2023
Response from Regina Núñez on Jul 5, 2023
Estimado Joel.Gracias por alojarse en Grand Palladium White Sand Resort & Spa.Lamentamos mucho saber por este medio que su estancia no cumplió con sus expectativas.Nos encantaría conocer los aspectos en los usted considera que podemos mejorar, no dude en ponerse en contacto con nosotros y compartirnos su punto de vista, ya que con gusto aceptamos cualquier sugerencia de nuestros huéspedes.Esperamos que nos brinde la oportunidad de recibirle de nuevo en el futuro cercano.Saludos cordiales.Regina Núñez.Hospitality Advisor.