Ratings based on 1,558 Verified Reviews

4.0 out of 5
79% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
4.2 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from S

Great vacation spot

Posted Feb 20, 2017
friendly staff and very accommodating. It's very big and seemed to have everything spread out so if you are a couple going for a romantic vacation (which we were) or a family going for fun, there were spots and activities for all through the day and late into the morning!
Comment from Hotel Management
Feb 20, 2017 by Pilar Orti, Hotel Management
Dear Lisa, Thank you for choosing Grand Riviera Princess as your holiday destination and for taking the time to share your experience with the Expedia Community. We are glad to read you had such an amazing stay and enjoyed the facilities and service we offer. We will be honored to welcome you again, Kind regards,
4 out of 5
Recommended
for Everyone
by A verified traveler from Minnesota

Beautiful resort!!

Posted Feb 19, 2017
The resort was beautiful! Very well maintained resort. Staff was very friendly and nice. Restuarants had excellent food. Buffets were ok. Overall a great experience!!!
Comment from Hotel Management
Feb 20, 2017 by Pilar Orti, Hotel Management
Dear Melissa, Thank you for choosing us and for sharing your experience! We are thrille to know you had such a good stay at Grand Riviera Princess. Hope to see you soon! Kind regards,
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 19, 2017
The hotel was beautiful, close to beach, the staff was wonderful and the food was delicious. It was perfect.
Comment from Hotel Management
Feb 20, 2017 by Pilar Orti, Hotel Management
Dear guest, Wow! We are happy to read we offered you the best service and facilities. We hope to have the opportunity to serve you again in the near future, Best regards,
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel for the price

Posted Feb 15, 2017
Great price for the hotel and it being all inclusive. However the hotel could use a remodel and freshen things up more. A little more clean as some of the towels in my room had stains on them. The food was hit or miss, I would rate the food to be average or lower, some items were pretty bland with no flavor, and some were good.
Comment from Hotel Management
Feb 20, 2017 by Pilar Orti, Hotel Management
Dear guest, Thank you for sharing your experience regarding your last stay at Grand Riviera Princess. We will share your comments with our House Keeper and Executive Chef in order to improve our service and offerings. We hope to have the opportunity to serve you again, Warm regards,
5 out of 5
Recommended
for Everyone
by A verified traveler

Pure contentment

Posted Feb 11, 2017
Lovely resort. Terrific value. Go platinum level if you can. We loved every minute of it.
Comment from Hotel Management
Feb 20, 2017 by Pilar Orti, Hotel Management
Dear guest, We are pleased to know you had a delightful stay with us and that we were able to fulfill all your expectations. We strive in having a great ambience to satisfy all the needs of our valued guests, so we are delighted to read you enjoyed your stay with us. best regards,
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 7, 2017
Nice food. People that works there were very nice and always ready to help.
Comment from Hotel Management
Feb 20, 2017 by Pilar Orti, Hotel Management
Dear guest, We will never grow tired of reading such complimenting reviews or of providing the type of service that warrants feedback such as yours. Your generous comments have been conveyed to the team, which have greatly motivated us all.
5 out of 5
Recommended
for Everyone
by A verified traveler from New Jersey

5 stars across the board

Posted Jan 26, 2017
Booked this resort for a second time and wouldn't go anywhere else. My girlfriend and I were greeted with glasses of champagne at check in and was easily able to upgrade our room to overlook the pool side. Rooms are spacious and clean and feature a private jacuzzi. Friendly staff everywhere you go in the resort. Several different types of restaurants depending on your taste plus an all day buffet and a sports bar, all great. Music and contests at the pool swim up bar but also pools for adults as well as for kids. At night the hotel has its own nightclub if you want to party or you can relax with live music in the beautifully lit courtyard. If you are willing to pay, you can have a a reasonably priced dinner in an open air restaurant on the beach that's very relaxing and quieter than anywhere else. After dinner you can relax in cabanas in the sand. If you are considering Playa del Carmen this resort is definitely worth your stay
Comment from Hotel Management
Feb 20, 2017 by Pilar Orti, Hotel Management
Dear Ray, It is a great pleasure to read your feedback and see that we provided you with an exceptional hotel experience on your recent stay with us. Our aim is to impress each and every one of our guests and I am happy to know that we succeeded in your case. Hasta pronto amigos!
4 out of 5
Recommended
for Everyone
by A verified traveler from Pennsylvanie

Large facilities but easy to navigate.

Posted Jan 24, 2017
Pros: Lunch and dinner buffets, room layout, cleanliness of resort, and roaming animals.
Cons: Friendliness of front desk and concierge staff.
Location: Easy shuttle to Playa del Carmen with convenient drop off and pickup times.
Front desk staff could have been more friendly. Breakfast buffet was the same day after day. Lots of lounge chairs even though too close together. Major rocks in the water made entry into the ocean difficult. Good variety for lunch and dinner. Didn't like having to make dinner reservations starting at 2 for several days in advance. We weren't able to get reservations for any restaurant before 9 in the evening. Loved the cats and Coaties roaming the grounds.
Comment from Hotel Management
Feb 20, 2017 by Pilar Orti, Hotel Management
Dear Chris, We would like to thank you for taking the time to highlight our hotel features down to the detail. I have noted all your comments and suggestions which I will constructively use to improve our services and facilities. We will share your words with the Front Desk and Concierge Manager to improve our service in those areas. Thank you!
5 out of 5
Recommended
for Everyone
by A verified traveler from New Jersey

5 stars across the board

Posted Jan 23, 2017
Booked this resort for a second time and wouldn't go anywhere else. My girlfriend and I were greeted with glasses of champagne at check in and were given a free upgrade for our room to overlook the pool side. Rooms are spacious and clean and feature a private jacuzzi. Friendly staff everywhere you go in the resort. Several different types of restaurants depending on your taste plus an all day buffet and a sports bar, all great. Music and contests at the pool swim up bar but also pools for adults as well as for kids. At night the hotel has its own nightclub if you want to party or you can relax with live music in the beautifully lit courtyard. If you are willing to pay, you can have a a reasonably priced dinner in an open air restaurant on the beach that's very relaxing and quieter than anywhere else. After dinner you can relax in cabanas in the sand. If you are considering Playa del Carmen this resort is definitely worth your stay
Comment from Hotel Management
Feb 20, 2017 by Pilar Orti, Hotel Management
Dear Ray, It is indeed a pleasure to receive such a nice review highlighting our facilities, services, and most of all, our staff professionalism and kindness. We do our very best to ensure our guests are taken care of, from the moment they arrive until the time of departure. Warm regards form the beautiful Riviera Maya!
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel and fantastic layout, great staff.

Posted Jan 23, 2017
Pros: The food.
Cons: Room TV was obsolete: could be updated. Super Shuttle service was bad: both from the airport and picked me up at 3:50AM for a 8:35am flight: too earl
Location: N/A
I have a great time: fast check in and out, very helpful and professional staff; Great food, especially the buffet; Clean and well maintained room and buildings.
Comment from Hotel Management
Feb 20, 2017 by Pilar Orti, Hotel Management
Dear guest, It is a great pleasure to read your feedback and see that we provided you with an exceptional hotel experience on your recent stay with us. Our aim is to impress each and every one of our guests and I am happy to know that we succeeded in your case.