Ratings based on 2,191 Verified Reviews

4.0 out of 5
79% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
4.2 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 25, 2017
Beautiful hotel, lots of pools for the kids and is on the beach.
3 out of 5
Recommended
for Everyone
by A verified traveler

Good experience

Posted Jun 24, 2017
Hotel amenities were nice. Loved the swim up access to the pool from the room and the close access to the beach. Swim up pool bar was great, but closed too early. Buffet food was not good at all. Was not happy that the staff harassed you every time you came in and out of the buffet or restaurants to listen to a time share spill.
5 out of 5
Recommended
for Everyone
by A verified traveler

Very nice hotel

Posted Jun 24, 2017
I thought I was getting an ocean view room but room was gorgeous....staff was very pleasant
5 out of 5
Recommended
for Couples
by A verified traveler from Queen, New York

Comfortable, clean and friendly

Posted Jun 24, 2017
Pros: Food, drinks, staff, room and the service
My husband and i when here for our anniversary week. Since we got there the service was amazing and really friendly. We book a regular room but they give us an upgrade to the village room for free. The room was a dream. Our experience on the hotel was great, even in the raining days you can find something to do in the resort. When the sun come out the beach was clean and beautiful. I can't complain about nothing. Food, spa, room, bars, entertainment and staff make your days great at this resort. We can't way to go back.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel

Posted Jun 24, 2017
Great hotel! Very clean and the staff was wonderful. It rained most of our stay but we enjoyed it none the less.
1 out of 5
by A verified traveler from los angeles CA

Got sick from food!!!

Posted Jun 14, 2017
We've been to cancun before and we've never experienced getting sick from the resorts food. This place food was horrible with no flavor. We found a large dark pubic hair in our food from where we were feeding our 11 month old daughter. My wife and I got really sick with vomit, diarrhea and dizziness and the hotel was trying to charge us $120 each to see a doctor. It was ridiculous bc they got us sick in the first place, so we refused to pay. It was our fourth day there and the supervisor was trying to argue that we got sick from somewhere else when we never left the resort. I wanted to leave home early they got me really upset and I will never return to this resort again!!!
Comment from Hotel Management
Jun 17, 2017 by Pilar Orti, Hotel Management
Dear guest, Thank you so much for taking the time to leave us your feedback on your recent experience at Grand Riviera Princess. Concerning the food please know that we have very strict controls for hygiene, which are supervised by Cristal, and external health and safety organization, conducts regular inspections of hygiene and quality that verifies our cleaning measures; I assure you that our dishes and glasses are cleaned by industrial machines and not by hand. Regarding our culinary offerings, please know that the buffets restaurants and our seven specialties restaurants offer daily new gourmet dishes made from the freshest ingredients. We are very sorry about your experience, but a stomach illness has a 14 days incubation process, not 4 days. We offered you the possibility to pay the doctor service if you need it, but the hotel can´t take any responsibility because there weren´t other guests sick at the hotel during your stay, and everyone has eaten the same food. Nonetheless, I have discussed your comments with our Executive Chef, as they help us to improve our service. Sincerely,
5 out of 5
Recommended
for Everyone
by A verified traveler from Arizona

Wonderful experience - amazing staff!

Posted Jun 10, 2017
This is a beautiful resort. Nice, big rooms. The facility is great- lots of pools, fun activities at the pools, easy beach access. It is a big resort but not so big that you cannot walk from one end to the other, but they do offer shuttle service. We loved that all food and drink were included, but the food was just ok; we really wish the food had been better, and the food at the buffets was not hot. Every staff member we encountered was awesome. Friendly, cheerful, and wanted to make sure we were having a great time. I felt safe and secure at all times at the resort. I hope to go back again soon and will take advantage of nearby excursions next time.
Comment from Hotel Management
Jun 13, 2017 by Pilar Orti, Hotel Management
Dear Joyce, Wow! Thank you for your amazing review! Our guests satisfaction is our best reward. We hope to have the pleasure to host you again very soon. Do not hesitate to contact me if you have any special request to community.riviera@princess-hotels.com Best wishes and Kind regards
4 out of 5
Recommended
for Everyone
by A verified traveler from Miami, Fl

Posted Jun 10, 2017
Overall our stay was very nice. Hotel employees we're helpful and attentive. The variety of food was good. I would recommend this hotel.
Comment from Hotel Management
Jun 11, 2017 by Pilar Orti, Hotel Management
Dear German, Thank you so much for taking the time to leave us your feedback on your recent anniversary experience at Grand Riviera Princess. We are absolutely delighted to read that you enjoyed your stay, and appreciate the proactivity and kindness of our staff. Our staff attaches a great importance to our guests’ well-being and has the pleasure to make unforgettable experiences for you at each visit. We are looking forward to welcoming you again, Best regards from México!
5 out of 5
Recommended
for Everyone
by A verified traveler

Playa del Carmen vacation

Posted Jun 10, 2017
Wonderful and hardworking staff and that definitely went above and beyond. Staff was extemely friendly and always willing to help. The room upgrade was great and my cousin and I were very pleased with the service. The rooms were very clean.
Comment from Hotel Management
Jun 11, 2017 by Pilar Orti, Hotel Management
Dear guest, Wow! We loved your enthusiasm and how in few words you described the incredible experience you lived at Grand Riviera Princess. We do our very best to ensure our guests are taken care of, from the moment they arrive until the time of departure. We will love to host you again, Warm regards,
4 out of 5
Recommended
for Everyone
by A verified traveler

Close to the beach

Posted Jun 8, 2017
Pros: Very clean, great staff. Great for families.
Cons: Pillow and mattress was too hard. When I asked for a softer pillow I was told that I had to leave a $20. deposit.
Location: Cannot walk to anything nearby, in fact, can't even walk to main lobby from Platinum suite because resort is so huge.
Platinum suite was closer to the beach than I thought, just a 5 minute walk. Balcony opened up to beautiful view of the water. Stay in Platinum if you want to be near beach, but not if you want to be near the buffets, restaurants and action.
Comment from Hotel Management
Jun 9, 2017 by Pilar Orti, Hotel Management
Dear guest, Thank you for choosing Grand Riviera Princess as your holiday destination And thank you also for taking the time to write such a nice comment. We are happy to know that besides some aspects you have been able to enjoy your stay and the facilities we offer. Thank you for highlighting all the things we can improve to achieve an excellent Princess Experience. We hope to have the pleasure to welcome you in the near future, Best regards,