Ratings based on 1,447 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
83% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
4.2 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from Amanda, Ohio

The resort

Posted Aug 29, 2015
The Resort was top notch quality. If you needed anything all you had to do was ask. Everyone was beyond polite and very accommidating. We went deep sea fishing and brought back fish and they prepared it for us free of charge the next day for lunch. It was a beautiful presentation. I felt like royalty. The fish was excellent!!
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel close to the beach

Posted Aug 29, 2015
My husband and I enjoyed our four night stay at the hotel. The staff are very pleasant friendly and helpful. A room was very comfortable and large and we love sitting out on our patio. We spent a lot of time relaxing by the many pools going to the beach and enjoying the restaurants. The only issue was trying to get reservations for the restaurants which seem to be very busy. We were impressed with the food. All in all we enjoyed our stay very much.
1 out of 5
by A verified traveler from NJ

Nice Looking, Horrible Food and Service

Posted Aug 27, 2015
Pros: -Hotel Looks nice, and is relatively Clean -pool was nice -Steakhouse restaurant was good -Night entertainment was okay. -drinks were okay
Location: -Chichen Itza -Xcaret -5th Ave Playa del carmen
Booked this resort to attend someone's destination wedding. Overall, Horrible experience; you can spend less money on a better hotel. Hotel looks nice, but is too large with too few workers and shuttles to and from beach to entrance. Buffet food (and even some restaurants) was at best fast food quality (pretty sure all their food was purchased from sams club only a couple miles from hotel) and service was not good (even after tipping every 2-3 drinks). Since the hotel is so large and poorly staffed, the servers don't remember you or if you tipped after seeing so many people. I bet you the hotel makes a lot of money while they charge you premium dollar while cheaping out on service, shuttles, and food. Reserving dinner at restaurants is a horrible experience (im pretty sure hotel makes it harder for you to reserve dinner at restaurants so you go to the "cheaper" buffets). Reservation had to be made in person at the front of the hotel during the day. There was usually only one person at the reservation table and a long wait (15-20 minutes per person). You could book dinner up to 4 or 5 days in advance so you might as well book all your restaurants early when you arrive. The restaurants would fill very quickly, but when you go there at night, they all look about half full with plenty room for more reservations. Reservations are required and no walkins allowed. If all you care about is a nice looking overpriced hotel that has free mediocre food and drinks, this is it
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 27, 2015
Muy buenas las instalaciones, excelente atención del personal, el área de Family Club cuenta con todo lo necesario para la diversión de los niños la cual esta garantizada. El show de la noche es muy bueno.
5 out of 5
Recommended
for Everyone
by A verified traveler

Awesome resort so accommodating

Posted Aug 27, 2015
They cater to your needs, great food and drinks huge resort.
5 out of 5
Recommended
for Everyone
by A verified traveler from Miami, Fl

Amazing

Posted Aug 25, 2015
We had an incredible time! Hotel installations and service were outstanding! We stayed in the family Club area. Great for children!!! People are so friendly and helpful! Definitely coming back!!!
5 out of 5
Recommended
for Everyone
by A verified traveler

:)

Posted Aug 21, 2015
Pros: El spa, fue lo mejor
Cons: Tener a los empleados mas contentos, para que hagan mejor su trabajo.
El hotel genial, el spa una de las mejores experiencias, las albercas súper padres. El personal en general muy bien, pero varios días me toco en el restaurant riviera, que la gente estaba sobrecargada de trabajo y no te atendían de tan buena manera. La habitación muy padre, las camas muy comodas y en general todo muy bien solo el closet estaba demasiado pequeño, eramos tres adultos y solo cabía la ropa de uno :/ Me encanto la comida deliciosa, el trenesito que te transporta muy padre el hotel es muy hermoso. solo esos pequeños detalles.
5 out of 5
Recommended
for Everyone
by A verified traveler from los angeles

Nice hotel close to amenities

Posted Aug 20, 2015
First time in an all inclusive stay. Great hotel, better service, great and friendly staff.
3 out of 5
by A verified traveler from Houston, Tx

Hotel Experience

Posted Aug 19, 2015
*Staff don't fulfill their obligations *Children in Bar area; I love kids but not hanging in the bar area. *Resort Store items way over priced ($6.00) for a bag of chips *We spoke with Concierge about a location to get ice, due to our refrigerator not properly cooling; we were told they would bring it....Asked for two buckets of ice and was told no problem, but showed up with one bucket filled only half fulI took an hour to get it. Nothing is really a big deal to them. **You would be better off at an all adult resort
3 out of 5
by A verified traveler

Un buen hotel con mala comida

Posted Aug 19, 2015
Pros: La playa es espectacular.
Cons: En la preparación de los alimentos de los buffets, no hay mucha variedad, el café es malo, no hay jugos naturales y los alimentos preparados son malos
Location: Está cerca de centros de diversión como Xcaret, Xplore, Cirqe du soleil, pero necesitas carro para moverte o pagar táxis por que no estan cerca
Es un muy buen hotel, las instalaciones son muy espaciosas y tienen buena distribución, aunque la playa está muy lejos de las habitaciones el camino hacia la playa es muy agradable, la playa es excelente para nadar, es muy baja y encuentras peces de colores nadando junto contigo. En el caso de la comida, los guisados son muy malos, generalmente fríos o con mala presencia, las planchas tienen la comida semipreparada y no es muy buena, es notable el desperdicio de comida en los buffets por que la gente no se come lo que se sirve.