Ratings based on 1,555 Verified Reviews
They paid and stayed. We double-checked.
4.3 Room cleanliness
4.1 Service & staff
4.2 Room comfort
4.3 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler
Nice private resortPosted Nov 25, 2015
Pros: Something for everyone
Cons: Possibly more shuttles to beach if anything.
Location: Lots of things to do, Town of Playa Del Carmen is about 10 minuets away by cab, Airport is aprox. 45 minuets away
Beautiful Hotel, very large though. no need to leave this resort except for excursions.
for Everyoneby A verified traveler
A great hotelPosted Nov 24, 2015
Our experience was truly unforgettable. The staff is extremely friendly and hotel was beautiful
by A verified traveler from Vancouver, BC
Nice hotel, slow service and no wifiPosted Nov 23, 2015
The hotel is really well kept and decent. However compared to all the other all inclusive resorts I've stayed at, this was the worst. The service in all the restaurants are super slow. Even though it's not busy, it took about 45 minute for each course to be served. Even after taking so long, the food is served cold. Majority of the food is what's served in the buffet but presented differently. Also the buffet served the same food every single day during our 6 day stay, a change would've been nice. The major upset was there wasn't free wifi. Wifi was available at a really high cost. The cost $20Usd per day wasn't per room, but per a device also. Also there is different sections of Grand Princess, such as Rivieria, Sunset, Platnium, and family club. You get to enjoy the big resort however once you are out of the area you are unable to enjoy the other snack bars pertain to those resorts. So really, you don't get all the benefits of the big resort. For example, we tried to enjoy the ice cream shop but it was only available to family club. Overall, the resort was to par compared to other resorts.
by A verified traveler from D
Waste of money and timePosted Nov 22, 2015
Well first I like to start of with the night we got here, our flight was delayed and we ended up having to check in at 2am the only snack bar open was in the sport bar with loud music and drunk people. Now when you have a child that's not where you want to go and eat after a long day of traveling. Secondly we arrived to the room and the jacuzzi was filled with mildew (yes mildew) a big orange ring around the jacuzzi. No one was helpful with accommodating us for the bad experience we were having there so far. The food by far was very disappointing every where we went. Not what you would expect for a vacation. Kids club was an extra fee to use there kids pool ugh. I just wouldn't recommend any one coming here. By far the worst vacation ever!!
for Everyoneby A verified traveler from Monterrey
No necesitas nada más!Posted Nov 21, 2015
Fuimos a este gran hotel mi esposa mi bebé y yo y todo fueron gratas sorpresas, las instalaciones están muy bien y es enorme, cada día de estancia descubríamos algo nuevo, la playa está muy agradable y se encuentra en un santuario natural donde se encuentran animales como coaties, iguanas, pelícanos y gaviotas, las albercas están muy confortables y mi Bebita lo disfrutó mucho, además en la heladería con decoración de Pop art y diseño de los 60 los niños bailan y juegan mucho. La comida dentro de los restaurantes es excelente sobre todo recomiendo el Mama Mía, y el servicio es excelente. Muy buen hotel familiar
by A verified traveler from Ontario Canada
Resort beautiful but a lot of flawsPosted Nov 20, 2015
We booked this trip for November in early spring. Requested king bed, non smoking but got two double beds and smoking. A/C banged all night, pillows like rocks. Housekeeper was fantastic. Room spotless. Pool nice but needs some cosmetic work. Grounds gorgeous. All a la carte restaurants were terrible. Stay away from Asian. Buffet food would probably of been better if they could of maintained a consistent temperature. All food was cold. Everything seemed like work ie: trying to get salt for the table. Here is my biggest complaint....staff was about 50/50. They were either over the top with hospitality or downright annoyed by your presence. The pool bartenders were the worst. (Especially day pool bartender on Sunset side. He wouldn't even look at you unless you had money in your hand. He went as far as serving the person in line behind you who had money in their hand. Unforgivable. I am a generous tipper on the resorts but I stopped tipping after day four of a ten day trip based on this young man's attitude ). It's unfortunate, but based on this first time experience at this resort, I would not return.
for Everyoneby A verified traveler from Toronto, Ontario
Huge Resort !Posted Nov 19, 2015
Pros: The rooms are beautiful
Cons: Beach water cleaned and free WIFI
Location: Go to Playa Del Carmen and go to the bars and beaches
Point form notes: • Beautiful resort, breath taking pools and palm trees • Clean room, Jacuzzi and shower is amazing • We got the premium room for one night and got free WIFI and free room service • WIFI is not free • Walking to the beach is like 15 min • Food is okay • 50 pesos to Playa Del Carmen • Bars everywhere • Water is dark and could be cleaned better Too expensive for me to stay all week but if I could I would!
for Everyoneby A verified traveler
Posted Nov 19, 2015
No free WiFi and even when we purchased wifi for a few days of our stay $50, it wasn't working in our room, hotel lobby only. We got to hotel 6am but our room wasn't ready, girl at the reception told us we can check in not sooner than 3pm, so we had to hang around, not able to take a shower or get rest after a long flight
for Familiesby A verified traveler from Canada
Beautiful Hotel and grounds BUT the food not good!Posted Nov 16, 2015
Pros: beautiful grounds, people friendly!
Cons: the food!
The hotel, grounds, pools and beach were great, BUT the food, not so great. I am not a fusy eater and can eat anything. The breakfast is fine, you can get anything and the lunch as we found BBQ on the beach, buffets for lucnh were ok. Dinner buffet was not bad but TOO MUCH salt on the meat/fish. The resturants were the worst, cold food and salty yet again, the Mexican being the worse. The last night we went tot he steak restaurant and were very surprised that it was not bad, my boyfriend had a steak, he said about a 6 to7 and i had the salmon, about a 7, so not bad but the rest not good at all. If they can somehow just change this a little bit, I would rate the hotel higher. Oh the neds, as anywhere else in Mexico, hard as a rock!
by A verified traveler from wisconsin
Very Rule House StaffPosted Nov 15, 2015
Pros: the maintenance of the property
Cons: the furniture and the food
We went to the sells pitch and did not buy into the timeshare. The second guy that came out and made an offer of $10.000 was the most rule and inconsiderate person. He said why are you here if you're not going to buy. You should be enjoying your vacation instead of being in here wasting your time with us. Our host name was Monica. He called her back into the room and asked her; didn't you tell them what they were here for. He was really upset with her because we did not buy into this timeshare. On 11/11/15 12:00 noon time slot from room 2022.. He was the worse. He really messed up our whole day.