Ratings based on 322 Verified Reviews

3.9 out of 5
76% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
4.0 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice, big, peacefull , good atmósfera,

Posted Apr 18, 2017
Great time peaceful, big, great food snack babecue, service excellent, and only little discrimination for a stupid lady of the service but this no is a responsability of the hotel she was fair
4 out of 5
Recommended
for Everyone
by A verified traveler from Detroit, MI

Sprawling Resort Close to the Beach

Posted Apr 13, 2017
Pros: Large Resort, Not Over crowded, Beach BBQ Hut (Amazing Chicken Wings!), Lazy River, Roof Top Bar. Drinks.
Cons: Rooms need updating. The air conditioning was lacking and one of the rooms in our reservation was very musty. Food was mediocre.
Location: Great location, away from the chaos and craze from downtown. Plenty of activities on site. Close to snorkeling excursion locations.
We enjoyed our stay at the Grand Sirenis. It was a perfectly relaxing vacation. The resort is HUGE, and has a lot to offer in terms of activities, food, and views. This is a good resort for family vacations. The buffets and bars were plentiful. The rooftop bar was a great, upscale spot to listen to music and relax.
3 out of 5
by A verified traveler from utah

Hotel is very large. Plan to walk

Posted Apr 9, 2017
Great rooms. Buildings are far from beach. Beach is fairly small for the amount of people. Bars and beach area close at 6 which really means they shut down at 5 to clean up.
5 out of 5
Recommended
for Everyone
by A verified traveler from Dearborn

Great all around, very clean and fresh looking

Posted Apr 8, 2017
Pros: Location and size.
Cons: more staff on the managerial level
Location: Downtown Tulum, visit Zara (Clothing store), Bershka, pull and bear.
Great all around, very clean and fresh looking, staff are super nice, Their buffet is very generous on food variety and portions, they do need more staff on the managerial level.
5 out of 5
Recommended
for Everyone
by A verified traveler from Iowa

All we wanted right at the resort!

Posted Mar 24, 2017
Pros: The staff at this resort was very friendly. We loved the beach, the pool, the food and drinks. We participated in many activities and enjoyed them all
Cons: The rooms & furniture could be updated. The bicycles could use some maintenance. We thought we had ocean front and got a 2nd floor room - need 3rd!
Friendly staff, good food and drinks and a beautiful beach will bring us back to this resort! We loved that we could be at the beach and then snorkel right at the resort. There is so much to do at this resort. We swam with the dolphins, snorkeled with sea turtles, road bicycles, shot airsoft guns and archery. The pools are nice. We love swim up bars and there were 2 of them. We were able to make reservations for 3 nights. The food all three nights was excellent. The other nights were theme nights at the buffet, so there was something different to eat all the time.
Comment from Hotel Management
Mar 26, 2017 by Assistant Manager, Hotel Management
Hola Sandi, Thank you for taking the time to share your comments with us. We are so pleased that you enjoyed our many facilities here at Grand Sirenis. We have taken on board your comments about the decor in our bedroom and we are currently in the process of renovating all of our bedrooms. Once again, thank you for choosing to stay with us here in Mexico. We hope to welcome you back to the hotel soon. Kind regards, Marco Mendoza Assistant Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from OKLAHOMA

Location, Location, Location!

Posted Mar 20, 2017
Pros: BEACH, DRINKS, FOOD, LOCATION, LAZY RIVER
Cons: ELEVATOR, SOFTER BEDS & PILLOWS
Location: RUINS, CENOTES, PLAYA SHOPPING, XCARET, BEACH
Located on the Riviera Maya close to Playa, Xcaret, Cenotes, Ruins, and more. But the BEST part about this hotel is the BEACH! You can swim, snorkel and play here without worry of red flag roughness unlike most other hotels from Cancun to Tulum. The inlet protects the beach and has an ancient ruin on it! How cool is that!?! Our Room 2847 was cool, clean, great pool views, and high end finishes. Hotel had great food, of all types and several entertainment options. The lazy river was neat, party pool was loud and fun, other pool was shaded and quiet. Beach was awesome with hammocks, bar, tiki huts, ruins, shells, boats, jet skis, food shack, spa, games, and private little areas. Drinks were strong and plentiful. Service was splendid but we are tippers, so that probably helps. My bed and pillow was a little firm for my taste. Clean and cool makes up for it. You WILL walk a LONG way to eat or get to the beach but there are golf cart shuttles zipping around and they may pick you up if you flag one down. Our elevator was broke the first few days but last half of trip was working. Pool towels are provided if you ask for a towel card upon arrival. We requested an additional room key, and were given 2 extras that did not work. Not sure of the reason so we just dealt with it. Overall had a great stay, would stay here again, recommend to friends but probably will pick hotel like we always do...based on availability and price. Wins my prize for best overall beach in Riviera Maya!
Comment from Hotel Management
Mar 28, 2017 by Assistant Manager, Hotel Management
Hola PACEMOMMY, Thank you so much for taking the time to share your opinion with us here at Grand Sirenis. We are so glad that you enjoyed our extensive facilities in the resort. We hope to welcome you back to the resort soon! Kind regards, Marco Mendoza Assistant Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Montana

Very nice location!

Posted Mar 13, 2017
Pros: Location (out of the craziness of Cancun). Beautiful beach. Food!
Cons: More comfortable beds please. Quit bothering me to join the travel club...not why I came there. Adult beverages watered down and cheap liquor.
Location: Bike riding, tennis, archery, bike riding, volleyball, yoga. Mayan ruins are not too far. Love the location far from Cancun craziness.
All inclusive. Great location. Staff very friendly. Constant pestering to join the travel club aka time share was annoying. Check in a bit of a hassle; keys didn't work, room not ready...Bathroom and shower floors need to be updated. Bed worn out and not comfortable; needs to be replaced. Otherwise nice room. If you are planning on lots of free high-end adult beverages for free, not going to happen. Unless you want to pay, drinks are watered down, very little alcohol, and low end at that. I didn't go there to get buzzed but just wanted to mention this. Food in all restaurants/buffet excellent, other than desserts. Plenty of healthy options. Desserts were beautiful but very bland. Noisy concierge outside our room and constant golf cart traffic with staff shuttling guests was somewhat annoying. Many guests however did not feel crowded. Beautiful beach, several pools. Lots of free fun activities for those that enjoy staying active. Windy (red flag) the entire week so no snorkeling. I would stay here again! Plenty of wildlife; monkeys outside our balcony, coatis, iguanas, etc.The place is 1.5 hrs from Cancun, so plan on spending some pesos on transportation as this hotel does not offer any shuttle service. They will however arrange for a taxi for you. Beware; the taxi's exchange rate in often not the same as the real exchange rate. They insisted they were correct. I checked the govt site and they were wrong. Went ahead and paid their higher rate just didn't tip them.
Comment from Hotel Management
Mar 13, 2017 by Assistant Manager, Hotel Management
Dear Debra H, First of all thank you for the time spent in writing your comments; I am glad you had the chance to enjoy our stunning beach, the large variety of entertainment activities and the wide selection of meals offered all around the resort, including our healthy options. Thank you also for highlight the beauty of our grounds and the excellent service from all of our staff. Please be assured I have taken the proper notes about your suggestions in order to improve our services for you and future guests. On behalf of Grand Sirenis team I truly hope you will be back in the near future and enjoy once again all the facilities and excellent services in our resort Best regards, Marco Mendoza Assistant Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from phila

Nice diving area

Posted Feb 18, 2017
Nice beach and wonderful diving area,perfect beach bar coffee bar,personal job professionals.I and my family have fantastic time
Comment from Hotel Management
Mar 13, 2017 by Assistant Manager, Hotel Management
Dear Guest, I would like to thank you for taking a moment of your time to share your experiences regarding your recent stay at Grand Sirenis Riviera Maya. I am glad you had a great time with your family, especially enjoying our stunning beach where you could dive, as well as the different bars and all the other facilities all over the resort. On behalf of Grand Sirenis team, I look forward to welcome you back in the near future and exceed your expectations once again. Best regards, Marco Mendoza Assistant Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Lovely hotel

Posted Feb 16, 2017
Pros: as above
Cons: little to my knowing
Location: easy to get to with transport/shuttle from airport. Near sea with all amenities. I had no need to leave hotel tho did once for a Mayan celebration.
beautiful hotel with beautiful Mexican people addressing my needs when required. Food healthy and varied and plenty of entertainment if you required such. Clean big rooms with friendly staff. A joy to go there and will do so again
Comment from Hotel Management
Mar 28, 2017 by Assistant Manager, Hotel Management
Hola, Thank you for taking the time to share your wonderful experience here with us at the Grand Sirenis Riviera Maya Resort & Spa. We are so pleased that you enjoyed our facilities and that we were able to make your holiday memorable. We look forward to welcoming you back to the hotel in the near future. Kind regards, Marco Mendoza Assistant Manager
3 out of 5
by A verified traveler

Nice Beach, but that's it!

Posted Feb 16, 2017
Pros: The best beach in Riviera Maya and that's all.
Cons: Service
Location: ok
Ok at best. ok Food. ok service. I've been to mexico 9 times. This is one of the only 2 resorts that I will not recommend.
Comment from Hotel Management
Mar 28, 2017 by Assistant Manager, Hotel Management
Hola, Thank you for taking the time to share your comments with us. We at Grand Sirenis treat all guest feedback with high importance and endeavor to improve the service we offer at the resort. We are so pleased that you enjoyed our beautiful beach. On the other hand, I would like to apologise if the standard of our other facilities did not meet your expectations. We hope to have the opportunity to restore your faith in Grand Sirenis should you choose to stay with us again. Kind regards, Marco Mendoza Assistant Manager