Ratings based on 347 Verified Reviews

4.8 out of 5
97% of guests recommend
4.9 Room cleanliness
4.8 Service & staff
4.9 Room comfort
4.9 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Can't wait to go back!

Posted Feb 19, 2017
The food was amazing, the staff went out of their way to take care of us. Our personal concierge, David H. was phenomenal and took care of our everyday needs. We loved our time there and are looking forward to going back there in a year or two. The only negative would be our suite in the Zen building. It was a little dark and we wish we had stayed in the Ambassador building instead.
5 out of 5
Recommended
for Everyone
by A verified traveler

Loved it!

Posted Feb 17, 2017
We booked this as a last minute trip and it was the best thing we have done. It was truly a 5 star resort. We made arrangements with the hotel for private transportation to/from the airport (at an extra cost). It was nice not having to wait for a taxi or sharing a shuttle with a bunch of other people stopping at several other resorts. We were greeted with a cold towel and refreshing beverage. The resort was instantly relaxing. It is a larger resort however they have a shuttle service to get you around. (These were Mercedes buses). All the restaurants were absolutely delicious. And when they say all inclusive, they mean it. No hidden fees. The hotel staff went above and beyond. I could go on a rant about the little things that made this resort the best but I don't want to spoil it. Just trust me, book it!!!
5 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles

excellent all inclusive resort

Posted Feb 16, 2017
Pros: First class amenities, food, service, everything
Cons: The prices could be a little less!
Location: We didn't leave the hotel.
The hotel is fabulous, the food is amazing, and the view is out of this world. Really terrific stay.
Comment from Hotel Management
Feb 16, 2017 by Amy Negrete, Hotel Management
Dear Kathy. Thank you very much for your comments, hope you continue enjoying your stay with us. Please if there is anything you need while you are around. Will love yo meet you. Cheers...
5 out of 5
Recommended
for Everyone
by A verified traveler from Charlotte, NC

Beautiful Resort, excellent staff, fabulous food

Posted Feb 14, 2017
Pros: The food, the size of the room, the pool, the staff, the beauty and cleanliness of the property, the babysitting service
Cons: I know many people enjoy a quiet, peaceful vacation, and I can appreciate that. With that said, we enjoy a little on site entertainment when we travel
Location: We stayed on the property for the most part, except for a day trip into Playa del Camen, which was nice and convenient via cab.
My husband and I just returned from a 5 night stay with our 10 month old daughter. This was the nicest resort we have ever had the pleasure of visiting. The room was huge and comfortable! Everyone on staff seemed to bend over backwards to help us and truly seemed to make an effort to call us (and our daughter) by name. Our concierge, Arendy, was friendly and helpful. When we checked in, there was a crib waiting in the room and shortly after we got settled in, a mobile, bottle warmer, toys, bath supplies, and a highchair were delivered to our room. The food was out of this world! We've stayed at all inclusive resorts several times and usually we find that the food is either not great or good-for an all inclusive. Well, the food at Grand Velas was top notch. I only wish I'd taken pictures because it's hard to describe the level of detail and beauty in the presentation. Each meal we had was unique and delicious. We also appreciated the smaller portion sizes (compared to most restaurants in the US) so we didn't feel wasteful. I think one of our favorite items was the shrimp ceviche at the pool. We had this almost everyday. Do not miss out on this delectable treat! I could go on and on about this wonderful resort, but I'll end by commenting on the cleanliness. The staff works very hard to ensure dishes, trash, towels, food, etc. are not left out. The entire property seemed to be fresh and clean the entire time we were there. Even the ashtrays were spotless throughout our stay!
Comment from Hotel Management
Feb 15, 2017 by Bayron Arellano QAM, Hotel Management
Dear Mrs. Katie, Thank you for your valuable comments regarding entertainment. Thank you for all the good comments as well. I appreciate the comments you are giving us which make us improve everyday. I will tell Arendy your appreciation. Thank you one more time. Looking forward to welcome you again yo and your family.
5 out of 5
Recommended
for Couples
by A verified traveler

Nice place

Posted Feb 14, 2017
Great food (all the restaurants were good but Piaf and Cocina De Autor were outstanding), friendly staff (Everyone was nice, attentive and included helpful staff at the pool and the beach, but Ms. Ruiz, our concierge, took great care of us and was exceptional), large room with great view (we stayed in the Grand Class section), included fast WiFi throughout the resort (I was able to stream shows from my DVR in West Virginia).
Comment from Hotel Management
Feb 14, 2017 by Guest Service, Hotel Management
Thank you for selecting Grand Velas Riviera Maya and Expedia in your recent travel vacation. It was a pleasure to know the memorable experience that you enjoyed in our resort. We hope to have the opportunity to host you again and pampering you with our great food, friendly staff, and beautiful views. Kind regards
5 out of 5
Recommended
for Everyone
by A verified traveler from Toronto

Amazing!

Posted Feb 12, 2017
Pros: Rooms, amenities, beach, pools.....we loved it all! Special thanks to the wonderful people there who made our stay so awesome.
Cons: No need for improvement!
We were three sisters on vacation. Two of us shared a Grand Suite and one sister was at Zen so we had opportunity to spend time in both these areas. My favourite pool was at Zen. Quiet, serene and beautiful. For anyone interested in Grand Velas, browse the photos on the website and know that what you see is what you get. It is absolutely stunning. I get annoyed sometimes at people taking pictures of their food, but I found myself doing so because the presentations were so beautiful. A typical conversation starter at the resort was, "Which is your favourite restaurant?" Honestly, we could not decide. They were all fantastic. To say the staff were helpful would be an understatement. In every area it seemed as though their number one priority was to ensure that you were happy. I have never seen such consistency. Amazing management, obviously.
Comment from Hotel Management
Feb 12, 2017 by Guest Service, Hotel Management
Ms. Peggy, it was a real pleasure hosting you and providing you an amazing experience. Thank you for choosing our resort and sharing us your comment about your stay. We are proud to know that you enjoyed our service, food and facilities. It will be an honor to host you on your next visit to the beautiful Riviera Maya. Kind regards.
5 out of 5
Recommended
for Everyone
by A verified traveler from Boston MA

The Best in Playa del Carmen

Posted Feb 8, 2017
The staff is always happy to do anything to make your vacation perfect. The hotel beautiful,especially The Zen. Fabulous food!
Comment from Hotel Management
Feb 9, 2017 by Guest Service, Hotel Management
Thank you very much for visiting our "beautiful" resort Grand Velas Riviera Maya. It was a pleasure hosted you and to have done "anything to make your vacation perfect". We look forward to welcoming you soon in the best place to Playa del Carmen.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 18, 2017
Great Hotel! Clean rooms. Friendly staff. The food is amazing.
Comment from Hotel Management
Jan 18, 2017 by Guest Service, Hotel Management
Thank you for selecting Grand Velas Riviera Maya on your recent visit to this beautiful destination. It was a pleasure to providing you a memorable experience with our friendly staff and amazing food.
5 out of 5
Recommended
for Everyone
by A verified traveler from New Jersey

I have only one word to describe my stay-excellent

Posted Jan 16, 2017
Pros: Everything
Cons: I do not see anything that need to be improved
Excellent room with back terrace, excellent service. Restaurants are really fantastic. The only thing that you cannot improve is beach and sea. There are plenty of hard rocks on seabed and this makes swimming impossible for us.
Comment from Hotel Management
Jan 18, 2017 by Guest Service, Hotel Management
Many thanks for choosing Grand Velas Riviera Maya and Expedia on your recent trip to Mexico beaches. We appreciate your special mention to our "excellent room with back terrace" and service. We regret that the rocky condition of the sea has not been to your full satisfaction. But we are sure that you enjoyed our spacious pools and beautiful scenery. We hope to have the honor to hosting you in a near future.
5 out of 5
Recommended
for Everyone
by A verified traveler

AMAZING

Posted Dec 28, 2016
Pros: SERVICE QUALITY
Cons: THE BUFFET RESTAURANTS NEEDS SOME IMPROVEMENTS ONTHE SELECTION, WE HAD TO HAVE THE SAME BREAKFAST FOR THE WHOLE WEEK BUT STILL THE QUALITY WAS GOOD.
Location: THE LOCATION WAS VERY NEAR TO EVERY ACTIVITY THATS AVAILABLE AROUND
WE LOVE THE HOTEL STAFF AND THE SERVICE WAS 5 STAR HIGHLY RECOMMEND TO EVERYONE. THE STAFF IS TEHERE TO HELP YOU WITH EVERTYTHING YOU CAN IMAGINE, YOU HAVE YOUR OWN CONCIERGE SERVICE 24 HOURS A DAY WHICH MAKES YOUR EXPERIENCE AMAZING. BUT IF THE BEECH WASNT ALL THAT THERE IS SO MUCH STONE IN THE SEA, ALTHOUGHT THERE IS A LOVELY BEACH NEAR BY YOU CAN WALK FROM HOTEL BEECH TO THERE IN 15 MINUTES
Comment from Hotel Management
Dec 29, 2016 by Byron QA, Hotel Management
Dear Guest; Thank you very much for visiting Grand Velas Riviera Maya for your last vacations. I would like to thank you for your interesting comments and opinions concerning our hotel, It is very important for us to read and understand your comments, to be able to ensure a continuous progress. I will like to invite you to visit Grand Velas again and let us pamper you and your family. Best