Ratings based on 454 Verified Reviews

They paid and stayed. We double-checked.
4.8 out of 5
97% of guests recommend
4.9 Room cleanliness
4.8 Service & staff
4.9 Room comfort
4.9 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler from Philadelphia

THE best, so happy!

Posted Apr 22, 2016
I have been to several all-inclusives, but this was hands down phenomenal. We were married there last week and every guest was amazed at the quality of the resort we chose. The staff was EXTREMELY polite and accomodating in EVERY aspect. They all remembered my name after one conversation and were super pleasant; it was something that we've never experienced. The food was TREMENDOUS, every restaurant, meal, snack; no matter what we had it was terrific. Even ordering pool bar food was delicious. We were all so sad to leave and our friends were all asking to have our anniversary there so we can go back. We will definitely go back for sure as it WAS WORTH EVERY PENNY!
Comment from Hotel Management
Apr 29, 2016 by General Manager, Hotel Management
We are beyond thrilled Rich to learn of your high remarks in every aspect. It was certainly our pleasure to make of this stay at Grand Velas the best you have experienced. Thank you for taking the time to share your phenomenal comments in every aspect that brings our luxurious all-inclusive experience to a whole different level. We will all be so happy to welcome you and the family again in a not so distant future. Warm wishes from sunny Riviera Maya.
5 out of 5
by A verified traveler

Grand Velas is 5 Stars

Posted Apr 20, 2016
Pros: Great atmosphere and super relaxing.
Cons: Nothing really
Location: We didn't need to leave the resort as there were tons different things to do right in the resort.
Grand Velas was a great hotel and the best all inclusive we've ever been to. The staff is fantastic and right there to help with anything you needed. We went with a group of friends and played beach volleyball and beach soccer. We will definitely be going back! My wife forgot her hair straightener so the hotel asked us how much we wanted to sped and a brand(s) and they sent a shopper into town to get it for her and deliver it to the room with her change. Above and beyond!
Comment from Hotel Management
Apr 25, 2016 by General Manager, Hotel Management
Thank you for your wonderful words. It was our pleasure to delight you with an experience that truly went "above and beyond your expectations". It is of great pleasure to know that Grand Velas is the best all inclusive you have every been to. When the need for a "five star" holiday arises it will be our pleasure to host you. Take care
5 out of 5
by A verified traveler from O

Amazing!

Posted Apr 15, 2016
Great hotel, amazing food and exceptional service. We will definitely be back.
Comment from Hotel Management
Apr 20, 2016 by General Manager, Hotel Management
It will definitely be our pleasure to welcome you again and delight you with an amazing all-inclusive 5 diamond experience. All my best
5 out of 5
by A verified traveler from Washington DC

Good resort ....

Posted Apr 15, 2016
Pros: foods and services.....
Cons: need to train the information desk (tourist and tour)
Great service and foods and people...We had only one bad experience ...we went to hotel's tourist information desk (room) and getting the ticket for Maya Chichen ...He sold us the package that include breakfast and lunch and swimming, which we really didn't need all that ..just to visit the site... anyhow we paid $119 per person and later we find out that they had express package that he never mentioned to us.... much cheaper .....not about the money that we paid ...we did not want all that... ...so we did not like it ...so basically he give us wrong info... otherwise we enjoed so much ...lovely service.
Comment from Hotel Management
Apr 20, 2016 by General Manager, Hotel Management
James I am really glad you enjoyed a lovely time with the family at Grand Velas. I want to take the opportunity to apologize for not providing you with the specific tour to Chichen Itzá that best suited your expectations. There are many different options, but will make sure our travel agents continue to do their best efforts in providing our guests memorable experiences. We hope this is only the fist of many more visits to the astonishing Riviera Maya that we will be honored to host. Best wishes.
5 out of 5
by A verified traveler from McLean VA

Stationary Cruise Ship !

Posted Apr 5, 2016
Its lovely, quiet, wasnt too crowded even during spring break, buffets were great and I'm not a buffet kind of person. Spa is way overpriced even for me, a spa liver who goes at resorts.
Comment from Hotel Management
Apr 7, 2016 by General Manager, Hotel Management
Kim thank you for sharing your comments with us. Our Spa is among the best in the world as it combines pleasure, luxury and wellness in a whole new level. I do feel our prices are right on par with the 5 diamond experiences we offer which I am sure you greatly enjoyed being yourself a seasoned Spa lover. Hopefully Kim your travel plans will keep bringing you back to Riviera Maya. We will be very pleased to welcome you for many more years to come. Best regards.
5 out of 5
by A verified traveler from New Jersey

Best Mexico Vacation

Posted Apr 5, 2016
The impeccable service, gourmet food and luxury amenities that Grand Velas offers are one of a kind. Every member of the staff exceeded our expectations. Playa del Carmen is a peaceful location for families and for a relaxing vacation. It's also centrally located between Cancun, Tulum and all the Miguel Quintana Pali parks: Xcaret, Xel-ha, Xplor, etc. I have never experienced a more fun ecological activity, so well organized, in the world. Grand Velas has travel agents on site to help you make the most of your time in this beautiful area. I can't wait to go back because there is so much we didn't get to do in one week's time.
Comment from Hotel Management
Apr 7, 2016 by General Manager, Hotel Management
I hope Melanie that you will soon start planning your next trip to the beautiful Riviera Maya. There is so much to do around! Grand Velas will certainly be honored to be the host of yet another impeccable Best Mexico Vacation that goes above and beyond your expectations. A one of kind luxurious experience will remain in store. Warm wishes from all of us.
5 out of 5
by A verified traveler from michigan

Wonderful vacation for families.

Posted Mar 28, 2016
Food was amazing! Grounds and room accommodations couldn't have been nicer! I will be going back!!!
Comment from Hotel Management
Mar 29, 2016 by General Manager, Hotel Management
Carrie, thank you so much for sharing such warm comments. We will certainly be honored to be the hosts of a wonderful family getaway in the near future. Hope to see you soon here in beautiful Riviera Maya. Take care.
5 out of 5
by A verified traveler

Very romantic! Top notch place!

Posted Mar 23, 2016
We stayed at the grand class wich has a pool on the terrace. You won't even want to leave the room! It's so spacious and the views are breathtaking. The service is top notch as well as the facilities. Room service is included! So we spent lots of time enjoying our suite. I will definitely be back!!!!
Comment from Hotel Management
Mar 30, 2016 by General Manager, Hotel Management
How wonderful to know you greatly enjoyed being pampered with the utmost luxury and attention at Grand Velas. And yes, gourmet suite service is 24/7 is one of the upscale perks that we offer as part of our all-inclusive program. Thank you for sharing delightful pictures of beautiful Riviera Maya. I can see why you found it difficult to leave the comfort of your room. We will definitely be honored to be the hosts of an upcoming romantic getaway. Best regards
5 out of 5
by A verified traveler from Des Moines, Iowa

Secluded paradise

Posted Mar 18, 2016
We were looking for a quiet resort away from the spring break crowd & we found it at Grand Velas. The resort is the nicest all inclusive we have stayed at. The hotel was beautiful, food was wonderful and the staff was first rate. I would highly recommend this resort and hope to return again soon!
Comment from Hotel Management
Apr 17, 2016 by General Manager, Hotel Management
Thank you so much Cynthia for sharing such delightful comments and absolutely wonderful photographs. They are certainly breathtaking. Shall your travel plans bring you once more to our secluded piece of paradise Grand Velas will be honored to spoil you with a vacation beyond all compare. See you soon!
5 out of 5
by A verified traveler

Posted Mar 18, 2016
Awesome place!!! Food was amazing haven't had that level of food at an all inclusive resort ever!!!
Comment from Hotel Management
Mar 19, 2016 by General Manager, Hotel Management
Thank you so much for allowing all of us at Grand Velas to delight you with a luxurious vacation beyond all compare. We hope to welcome you for many more years to come. Best wishes.