Ratings based on 519 Verified Reviews

4.8 out of 5
97% of guests recommend
4.9 Room cleanliness
4.8 Service & staff
4.9 Room comfort
4.9 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Great vacation place

Posted Apr 18, 2017
Pros: service, food, good variety of water activities
Cons: some of the water activities are overpriced though
Location: Excellent tours are available (Tulum, Chichenitza, Jungle Maya, etc)
Very enjoyable place, service is great, rooms are spacious, food is very good and facilities are meeting and exceeding all expectations.
Comment from Hotel Management
Apr 18, 2017 by Guest Service, Hotel Management
Thank you for selecting Grand Velas Riviera Maya as the setting for your vacation. We feel very proud to know that you enjoyed our service, food and water activities, as well as the excellent tours that you found in this beautiful area of México. We look forward to hosting you in the near future and providing you another "great vacation". Warm greetings and all the best.
5 out of 5
Recommended
for Everyone
by A verified traveler

Amazing family vacation

Posted Apr 13, 2017
Our family has been to many high end all inclusive resorts but Grand Velas tops them all. The quality of service is superb, food is amazing and resort appearance is beautiful. The only area that we were not 100% satisfied with was the ocean, although it was beautiful there were some rocky areas which made it difficult for the kids to swim. With that said I would definitely visit this resort many more times in future.
Comment from Hotel Management
Apr 13, 2017 by Guest Service, Hotel Management
Thank you for your excellent opinion of our luxury all-inclusive resort Grand Velas Riviera Maya. It was a pleasure to have provided you an "amazing family vacation". We would love to host you in the near future and pamper you and your beautiful family with our hospitality and amazing food. We send you our best wishes.
5 out of 5
Recommended
for Families
by A verified traveler from Maine

Great Family Vacation

Posted Apr 5, 2017
We could not have had a better escape from the Maine snow. The weather was great and the people were so friendly. I was impressed with the cleanliness of the resort; there are so many visitors and such a large place but everywhere we went, people were landscaping, picking up, cleaning the windows. My husband loved the food; his favorite was Lucca; although we also ate at Chaka (my favorite), Sen Lin (my 11 year old son's favorite), Frida, and Azul (my 6 year old daughter's favorite). Due to some sunburn, my son decided to spend the last day of our vacation at the Kid's Club and he had a blast; he made some new friends and played video games together, decorated cupcakes, played soccer and saw a magic show. I wish that I had know about all the great activities they had played throughout the day. My daughter's favorite thing about the trip was the cool towels and juice we were greeted with when we arrived. She said it made her feel really happy that they would do that for her. And the pools; she LOVED the pools. Overall, it was one of the best family vacations we have every been on. No stress, no lines, no crowds, no waiting. We are already planning our next trip!
Comment from Hotel Management
Apr 7, 2017 by Guest Service, Hotel Management
Thank you for your recent stay at Grand Velas Riviera Maya, and for sharing us your descriptive comment, which demonstrated the "great family vacation" that you lived in our resort. We feel very proud to know that each member of your family enjoyed our restaurants, kid´s club, pools and the attention to detail that characterized us. It was a pleasure to have pampered to your family with fine details, as the cool towels and juice which we offer to our valuable guests upon arrival. We would love to host you again and providing you another memorable holiday. We send you our best wishes and excellent summer season.
5 out of 5
Recommended
for Everyone
by A verified traveler from houston, tx

fantastic beach vacation!

Posted Mar 20, 2017
Pros: everything - and I've never said that about anywhere before!
Cons: nothing specific to mention...if there was an issue that needed improving, the staff addressed it immediately
fantastic room, great views, wonderful service, spectacular gourmet food, relaxing and beautiful
Comment from Hotel Management
Mar 20, 2017 by Guest Service, Hotel Management
We feel proud to know your excellent opinion about your recent stay at Grand Velas Riviera Maya. It was a pleasure to have pampered you with our "great views, wonderful service" and spectacular gourmet food. We hope to host you in the near future and providing you another "fantastic beach vacation". Kind regards.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 19, 2017
Awesome place! Traveled with our 5 and 7 year old and they loved it as much as we did. Best staff!
Comment from Hotel Management
Mar 20, 2017 by Guest Service, Hotel Management
Thank you for visiting Grand Velas Riviera Maya and consider it our property an "awesome place". It will be a pleasure to host you and your beautiful family on your next trip to México and providing you an excellent holiday. Best wishes.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel

Posted Mar 18, 2017
Service is incredible Food is amazing Tipping is a little confusing
Comment from Hotel Management
Mar 18, 2017 by Guest Service, Hotel Management
Thank you for hosting you in our luxury resort Grand Velas Riviera Maya and sharing us your kind words about our "incredible" service and food. Concerning the tipping, we regret that this aspect was confusing for you. We hope to see you in the near future. Kind regards.
5 out of 5
Recommended
for Everyone
by A verified traveler from Dallas, Texas

Spring Break 2017

Posted Mar 17, 2017
Pros: Stunning property with incredible food!
We were two families going on vacation together with 5 kids. We had a fabulous time! Teen room was cool but they need to lower the age limit on it for the in between ages. Staff was incredible friendly and helpful! The food was just wonderful!! You wished you had that in your home each day with the incredible breakfast buffet! The pool staff was wonderful but we also tipped them for all their help and attentiveness to our families!!! We will absolutely go back again!!!
Comment from Hotel Management
Mar 23, 2017 by Guest Service, Hotel Management
Mr. Alex, thank you for selecting our resort Grand Velas Riviera Maya and Expedia in your recent holiday trip to México. We appreciate your excellent comment, which reflects the memorable time that you enjoyed whit us. It will be an honor to host you again and pampering you with our friendly and helpful staff and wonderful food. Take care.
5 out of 5
Recommended
for Everyone
by A verified traveler from Rye, NY

Paradise Again

Posted Feb 28, 2017
Pros: The food is mostly 5 star. The place is very clean and beautiful. And it is on the beach. Our children beg to go to the kids club.
Cons: If I have to complain, we could use better lighting in the suite. Its a bit dim in certain areas.
Location: Short cab ride to shopping and lots of excursions.
This is the third time we've stayed at Grand Velas and it was excellent as usual. The kids always beg to come back every year. We stay 7 nights and its not enough. We tried to change our tickets to stay an extra day but Expedia customer service was unreachable by phone.
Comment from Hotel Management
Feb 28, 2017 by Guest Service, Hotel Management
Ms. Grace Thank you for selecting our resort Grand Velas Riviera Maya and Expedia as the setting for your family vacation. We feel proud to know that one of our loyal guests as you, enjoyed an excellent holiday with us. We appreciate your observation about the lighting in our suite, which is important for improving the experience of our valuable guests. It will be a pleasure to host you on your next visit to the beautiful Mexican Caribbean. Kind regards and all the best.
5 out of 5
by Katrina

Posted Feb 24, 2017 on Hotels
Comment from Hotel Management
Mar 19, 2017 by General Manager, Hotel Management
Ms. Katrina, thank you for your visit to Grand Velas Riviera Maya. We look forward to hosting you again. Warm greetings.
4 out of 5
Recommended
for Everyone
by A verified traveler

Service

Posted Feb 24, 2017
Service overall excellent but one night no face towels. Had 2 single beds put in for grandchildren and asked they be removed next day and they only removed one.
Comment from Hotel Management
Mar 3, 2017 by Guest Service, Hotel Management
Thank you for selecting Grand Velas Riviera Maya and Expedia in your recent family trip and for highlighting our excellent service. We regret not having followed their directions with regard to the extra beds, and the detail of the lack of facial towels. We hope to have the opportunity to host you again and exceed each of your expectations. Best regards.