Ratings based on 460 Verified Reviews

They paid and stayed. We double-checked.
4.8 out of 5
97% of guests recommend
4.9 Room cleanliness
4.8 Service & staff
4.9 Room comfort
4.9 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler

Posted Jul 27, 2016
Pros: A vast majority of the staff are incredible.
Cons: Please note prior to booking this particular resort, it maintains a high volume of corporate events. It was not overly-burdensome, but noticeable.
Well maintained facilities. Service is impeccable.
5 out of 5
by A verified traveler

Beautiful, 5 star luxury hotel

Posted Jun 28, 2016
We can not say enough great things about our experience. We felt pampered from the moment we arrived at Grand Velas in the Zen Garden area. Our concierge Maryana was fabulous and so welcoming! The grounds are extremely lush and great for families. The Zen pool makes you feel like you are at the spa and is so relaxing. Unfortunately the restaurant over there (Chaka) was closed making it more difficult to get food. It had to be ordered through room service (via the pool staff), and took awhile. This closure limited dining options at Zen, especially for kids. The short shuttle ride over to The Ambassador section was very efficient and a quick ride. It made it easy to head back and forth between the 2 sections. The Ambassador pool, and the beach are pure paradise and the view is spectacular. The beach sand was the softest white sand we have ever felt and beautifully maintained! Definitely look for Jorge for the best poolside service and drink is that keep flowing. The mango margarita is divine! Top notch, delicious food! We loved the grilled shrimp poolside at Ambassador and the ceviches and guacamole are fabulous. We did lunch there most days. For breakfast, the Azul buffet is wonderful with so much variety. For dinner, we ate at Lucca twice, Azul once, Piaf once and Sen Lin once. All were great, and Lucca and Piaf were our favorites. We wish Sen Lin had a little more for kids, maybe some more recognizable Asian dishes. Overall an amazing resort and vacation, amazing staff!
Comment from Hotel Management
Jul 1, 2016 by General Manager, Hotel Management
Thank you for sharing some wonderful images of your latest stay at Grand Velas. I am delighted to know you enjoyed a 5 star luxurious experience all throughout. For my courteous staff it was their pleasure to deliver a top-notch service every step of the way anticipating your needs and surpassing your expectations. As most resorts low season is the time that we use to provide maintenance to our facilities and this time around we were doing some work to the flooring of Chaka. I am glad that through room service you could still enjoy their culinary offering. I hope that when the need to enjoy a getaway beyond all compare you will make your way to the breathtaking Riviera Maya. All of us at Grand Velas will be awaiting to welcome you. Kind regards
5 out of 5
by A verified traveler from Memphis TN

Great staff, room, food and beach. Loved it.

Posted Jun 25, 2016
Pros: Everything
Location: Great, very relaxing
Mentioned above...great staff, room, food, beach! No additional comments to add, everything was wonderful we enjoyed it fully.
Comment from Hotel Management
Jun 29, 2016 by General Manager, Hotel Management
Thank you so much Steven for your wonderful comments. We certainly look forward to welcoming you in the near future for another relaxing a luxurious getaway in paradise. Warm greetings from sunny Riviera Maya.
5 out of 5
by A verified traveler

Great all inclusive

Posted Jun 7, 2016
Pros: Quiet, and very clean
Cons: Bell service
Location: The resort is it, not much else going on outside the property
Wonderful experience. Everyone was great. Only issue was on leaving, no one came to pick up our bags and bring them to the lobby. Our butler did set it up, just no one came. Other than that...very nice..
Comment from Hotel Management
Jun 11, 2016 by General Manager, Hotel Management
Thank you so much for your comments. We will definitely be taking action to ensure our Bell services matches the greatness of what was a wonderful experience. From start to finish our objective is to marvel our guests with a vacation beyond all compare. We hope this is the first of many more visits to follow. Warm greetings from us all.
5 out of 5
by A verified traveler

Wonderful Vacation...

Posted Jun 3, 2016
Pros: QUIET!!!!!
Cons: On leaving no one got out bags from the room as scheduled. We had to go back and retrieve them for our transfer back to the airport.
Location: All Inclusive, we never left the property
First class ALL THE WAY. Elduardo at the Zen pool was GREAT...Wonderful client skills!!!
Comment from Hotel Management
Jun 14, 2016 by General Manager, Hotel Management
I am really happy you enjoyed an "all the way" first class experience while staying at Grand Velas. Eduardo will hear word of how his great performance made it for a wonderful vacation. I do apologize for failing to retrieve your luggage upon departure but will make sure we take care of those little details to ensure a flawless experience for our distinguished guests. Fond greetings from us all.
5 out of 5
by A verified traveler

Unbelievable Anniversary getaway!

Posted May 29, 2016
4 nights in the Zen Section, 5 nights in the Grand Class. Exceptional service and experience! Worth every penny! Can't wait to go back!
Comment from Hotel Management
Jun 23, 2016 by General Manager, Hotel Management
We can't wait to make of your next stay at Grand Velas a truly memorable one. It will be our pleasure to welcome you in the near future. Best regards from sunny Riviera Maya.
5 out of 5
by A verified traveler from Philadelphia

THE best, so happy!

Posted Apr 22, 2016
I have been to several all-inclusives, but this was hands down phenomenal. We were married there last week and every guest was amazed at the quality of the resort we chose. The staff was EXTREMELY polite and accomodating in EVERY aspect. They all remembered my name after one conversation and were super pleasant; it was something that we've never experienced. The food was TREMENDOUS, every restaurant, meal, snack; no matter what we had it was terrific. Even ordering pool bar food was delicious. We were all so sad to leave and our friends were all asking to have our anniversary there so we can go back. We will definitely go back for sure as it WAS WORTH EVERY PENNY!
Comment from Hotel Management
Apr 29, 2016 by General Manager, Hotel Management
We are beyond thrilled Rich to learn of your high remarks in every aspect. It was certainly our pleasure to make of this stay at Grand Velas the best you have experienced. Thank you for taking the time to share your phenomenal comments in every aspect that brings our luxurious all-inclusive experience to a whole different level. We will all be so happy to welcome you and the family again in a not so distant future. Warm wishes from sunny Riviera Maya.
5 out of 5
by A verified traveler

Grand Velas is 5 Stars

Posted Apr 20, 2016
Pros: Great atmosphere and super relaxing.
Cons: Nothing really
Location: We didn't need to leave the resort as there were tons different things to do right in the resort.
Grand Velas was a great hotel and the best all inclusive we've ever been to. The staff is fantastic and right there to help with anything you needed. We went with a group of friends and played beach volleyball and beach soccer. We will definitely be going back! My wife forgot her hair straightener so the hotel asked us how much we wanted to sped and a brand(s) and they sent a shopper into town to get it for her and deliver it to the room with her change. Above and beyond!
Comment from Hotel Management
Apr 25, 2016 by General Manager, Hotel Management
Thank you for your wonderful words. It was our pleasure to delight you with an experience that truly went "above and beyond your expectations". It is of great pleasure to know that Grand Velas is the best all inclusive you have every been to. When the need for a "five star" holiday arises it will be our pleasure to host you. Take care
5 out of 5
by A verified traveler from O

Amazing!

Posted Apr 15, 2016
Great hotel, amazing food and exceptional service. We will definitely be back.
Comment from Hotel Management
Jul 15, 2016 by General Manager, Hotel Management
It will definitely be our pleasure to welcome you again and delight you with an amazing all-inclusive 5 diamond experience. All my best
5 out of 5
by A verified traveler from Washington DC

Good resort ....

Posted Apr 15, 2016
Pros: foods and services.....
Cons: need to train the information desk (tourist and tour)
Great service and foods and people...We had only one bad experience ...we went to hotel's tourist information desk (room) and getting the ticket for Maya Chichen ...He sold us the package that include breakfast and lunch and swimming, which we really didn't need all that ..just to visit the site... anyhow we paid $119 per person and later we find out that they had express package that he never mentioned to us.... much cheaper .....not about the money that we paid ...we did not want all that... ...so we did not like it ...so basically he give us wrong info... otherwise we enjoed so much ...lovely service.
Comment from Hotel Management
Apr 20, 2016 by General Manager, Hotel Management
James I am really glad you enjoyed a lovely time with the family at Grand Velas. I want to take the opportunity to apologize for not providing you with the specific tour to Chichen Itzá that best suited your expectations. There are many different options, but will make sure our travel agents continue to do their best efforts in providing our guests memorable experiences. We hope this is only the fist of many more visits to the astonishing Riviera Maya that we will be honored to host. Best wishes.