Ratings based on 335 Verified Reviews

4.4 out of 5
94% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Couples
by A verified traveler from Norway

Posted Dec 15, 2016
Exellent staff,the breakfast was good,the room was clean.
5 out of 5
Recommended
for Everyone
by A verified traveler from Israel

Amazing staff, amazing stay!!

Posted Oct 15, 2016
Pros: The staff, the room, the facilities, the price..!
Cons: Nothing, everything is good!!
Location: Very close to the 5th avenue and the bech, just get out and start walking - ther's a lot to do!
We had such a good stay at this hotel, that we chose to come back there for the second time! The hotel is located very good (just a 1 minute walk to the 5th avenue and the beach). The room was very very good- it's big, comfortable king bed, big window that opens to the pool, clean and organized! With all that said, the most amazingly good thing at this hotel is the staff!! They are always nice, smiling, willing and wanting to help!! We recommend you to ask for Fanny when you get there - she is the best thing that will happen to you!! Fanny is so lovely, always smiling, always caring and a really good person...!! To summarize, rhe hotel is very good, the staff is amaizing and we recommend it from the bottom of our hearts!!
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Sep 3, 2016 on Hotels
5 out of 5
Recommended
for Everyone
by A verified traveler from Brownsville, Texas

Nice hotel very close to 5th Ave.

Posted Jul 18, 2016
Pros: Location, staff
Location: One block off of 5th Ave. Lots of restaurants and shops on and around 5th Ave.
The staff was always very friendly and happy to answer questions or give suggestions. The room was nice, with good a/c and ceiling fan. The bed was comfortable, and the refrigerator was nice to have. The bathroom was beautiful. Location is very convenient to 5th Ave, but being one block away made for a quiet stay. We were especially impressed with Claudia, Fanny, Richy and Israel.
4 out of 5
by CLARA

Great value for the money

Posted May 31, 2016 on Hotels
The hotel is very small. The rooms are outdated but the AC works great. The staff is amazing. Really kind and very willing to help you and make sure you have a great stay. The location is the best part of this hotel, walking distance of all the best spots in Playa
5 out of 5
Recommended
for Everyone
by A verified traveler from Melbourne, Australia

Lovely hotel in good location.

Posted May 4, 2016 on Wotif
Pros: Size (not too big), pool, friendly and helpful staff, good breakfast, good size rooms, AC, good shower, location excellent.
Location: Close to 5th Avenue for shopping and restaurants, easy walk to Kool Beach Club (sun lounges, umbrellas, beach, swimming pool).
Lovely hotel, not too big and busy, lovely pool, friendly and helpful staff, good location - close to 5th Avenue and easy walk to Kool Beach Club (highly recommend), good sized room with good facilities - good shower and AC, great breakfast (included).
Comment from Hotel Management
Jul 9, 2016 by Flor / Ambassador Relations Devotee, Hotel Management
Dear Ambassador, First of all, we would like to thank you for choosing Xperience hotel for your recent vacations. We are glad to read that you appreciate our good location, small and peacefull hotel and our very friendy staff. It is for us very important that our beloved ambassadors feel like home, and this requires a perfect service and a warm and friendly staff. On behalf of the whole team we thank you for your comment and hope to see you soon.
5 out of 5
Recommended
for Everyone
by A verified traveler from London

Courtyard garden and pool. An oasis in the centre.

Posted Apr 28, 2016
All the rooms in the hotel overlook the lovely shady courtyard garden and pool making it a great retreat from the heat and bustle of playa. The hotel is situated one short block from avenue 5 which is the main restaurant bar and shopping draw in playa so the location is excellent. It was also close to the beach. The rooms are superb with large comfy king size beds which provided a great sleep. Breakfast was excellent and there was all day self service coffee and water in the lobby. Thoroughly recommend this hotel especially at the very reasonable price we paid.
Comment from Hotel Management
Jul 8, 2016 by Flor / Ambassador Relations Devotee, Hotel Management
Dear ambassador, First of all, in the name of the whole team we would like to thank you for your very kind review. We are happy to see that you apreciate the good location of the hotel, the facilities and our confortable rooms. We really hope to see you soon for more amazing vacations. Sunny regards from playa del carmen.
4 out of 5
by A verified traveler

Posted Apr 27, 2016 on Hotels
it was very nice
Comment from Hotel Management
Jul 19, 2016 by Jorge Molina, Hotel Management
Dear Ambassador Thank you so much for taking the time to share your feedback regarding your recent stay at the Xtudio Boutique Hotel It is our duty to ensure our guests have a memorable experience with us. We have passed on your comments to the team concerned. It would be our honor to serve you again in the near future. Thank you once again for sharing your comments, Kind regards Walter Medina Ambassador Relations Devotee
3 out of 5
Recommended
for Everyone
by A verified traveler from Littleton,CO

Convenient and affordable

Posted Apr 21, 2016
Overall a decent place. Clean and comfortable. Reception and restaurant staff were excellent, maid service was adequate but they had trouble with a request for leaving us an extra towel, actually left one less towel. In room refrigerator really didn't work slightly colder than room temperature. Overall ok for the price.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice quaint hotel in perfect location

Posted Mar 24, 2016
This hotel was perfectly priced. It was a boutique style hotel. Location was perfect to everything we needed. Staff was very helpful.
Comment from Hotel Management
Jul 18, 2016 by Walter Medina-Ambassador Relations Devotee, Hotel Management
Dear Ambassador, Thank you so much for taking the time to share your feedback regarding your stay at the Hacienda Paradise Boutique Hotel It is our duty to ensure our guests have a memorable experience with us. We have passed on your comments to the team concerned. It would be our honor to serve you again in the near future. Thank you once again for sharing your comments, Kind regards Walter Medina Ambassador Relations Devotee