Get an overview of this hotel3.5-star hotel with restaurant and outdoor pool


Located in the heart of Playa del Carmen, this hotel is steps from Riviera Art Gallery and Quinta Alegria. Nuestra Senora del Carmen Catholic Church and Pier Navega are also within 10 minutes.

Hotel Features

Along with a restaurant, this hotel has an outdoor pool and coffee/tea in a common area. WiFi in public areas is free. Additionally, concierge services, a 24-hour front desk, and express check-in are onsite.

Room Amenities

All rooms are individually decorated and offer free WiFi and in-room massages. For a bit of entertainment, guests will find flat-screen TVs with cable channels, and other amenities include refrigerators and rainfall showerheads.

Hotel Amenities

Hotel Amenities

The hotel offers a restaurant. Public areas are equipped with complimentary high-speed wireless Internet access. For a surcharge, a roundtrip airport shuttle (available on request) is offered to guests. This Playa del Carmen hotel also offers an outdoor pool, tour/ticket assistance, and multilingual staff.

Hacienda Paradise Boutique Hotel has designated areas for smoking.

  • Number of buildings/towers - 1 
  • 24-hour front desk 
  • Airport transportation (surcharge) 
  • Total number of rooms - 33 
  • Multilingual staff 
  • Concierge services 
  • Free WiFi 
  • Pool umbrellas 
  • Luggage storage 
  • Express check-in 
  • Number of floors - 2 
  • ATM/banking 
  • Restaurant 
  • Breakfast available (surcharge) 
  • Coffee/tea in common areas 
  • Television in common areas 
  • Designated smoking areas 
  • Tours/ticket assistance 
  • Garden 
  • Outdoor pool 

Family Friendly Amenities

  • Family Hotel  
  • Outdoor pool  
  • Free Wi-Fi  
  • Refrigerator  


Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Room Amenities

  • Ceiling fan 
  • Air conditioning 
  • In-room climate control (air conditioning) 
  • Access via exterior corridors 
  • Phone 
  • Refrigerator 
  • Daily housekeeping 
  • Private bathroom 
  • Free toiletries 
  • Hair dryer 
  • In-room massage available 
  • Shower only 
  • Rainfall showerhead 
  • Desk 
  • In-room safe (laptop compatible) 
  • Free WiFi 
  • Cable TV service 
  • Flat-panel TV 
  • HDTV 
  • Individually furnished 
  • Individually decorated 

Where to Eat

Continental breakfasts are available for a surcharge and are served each morning between 7:30 AM and 10:30 AM.

Nuestra Casa - This poolside restaurant serves breakfast only. Guests can enjoy drinks at the bar.

Nearby Things to Do

Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Bicycle rentals on site 

Spa Services

  • Hot stone massage 
  • Deep tissue massage 
  • Swedish massage 
  • Aromatherapy treatments 
  • Massages 

Hotel Policies


Minimum check-in age is 18

Check-in time ends at midnight

Check-in time starts at 3 PM

Special check-in instructions:

Airport shuttle service is available on request. Contact the property in advance to make arrangements.


Check-out time is noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 7 years old or younger stays free when using existing bedding.


  • Pets allowed for an extra charge of MXN 350 per pet (varies based on length of stay), plus a one-time cleaning fee of MXN 200 and a deposit of MXN 350.00 per night
  • Dogs and cats only
  • 1 per room (up to 10 kg)
  • Specific rooms only, restrictions apply
  • Pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

You need to know

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

  • No onsite parking is available.
  • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

No rollaway/extra beds available

No cribs (infant beds) available

No elevators

Noise-free rooms not guaranteed


Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.
  • Breakfast fee: between MXN 150 and MXN 300 per person (approximately)
  • Airport shuttle fee: MXN 2208 per person (roundtrip)
  • Pet deposit: MXN 350.00 per night
  • Pet fee: MXN 350 per pet (varies based on length of stay) plus MXN 200 one-time cleaning fee
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Hotel Name

  • Boutique Paradise
  • Hacienda Boutique Hotel
  • Hacienda Paradise
  • Hacienda Paradise Boutique
  • Hacienda Paradise Boutique Hotel
  • Hacienda Paradise Boutique Hotel Playa del Carmen
  • Hacienda Paradise Boutique Playa del Carmen
  • Hacienda Paradise Hotel
  • Hotel Boutique Hacienda
  • Hotel Hacienda Paradise
  • Hacienda Paradise Boutique Hotel By Xperience Playa Del Carmen
  • Hotel Hacienda Paradise Boutique

We should mention

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details 72 hours prior to arrival, using the contact information on the booking confirmation. One child 7 years old or younger stays free when occupying the parent or guardian's room, using existing bedding. Only registered guests are allowed in the guestrooms. The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.

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