Don't go if you are not members...also bad beach!
Posted Mar 26, 2016
We went there for spring break. The resort itself is OK, the rooms are descent and the staff is nice! However, this resort is a timeshare proprety and non-members do not have access to all privileges. First of all, the beach and ocean water had brown thick sludge and rows of brown reef and seaweed. I didn't see one person in the water. On the "Members Only" side of the beach which had clean water because of the cenotes, we were not allowed access and couldn't use the chairs, umbrellas, or food service. The pool was descent but couldn't use the nice comfy beds or cushions for chairs because we were not "Members". Same thing on the public beach.
The food was average and some of the A la carte restaurants closed on particular nights because they offered Lobster diner to "Members". The buffet was just OK, for breakfast they had plenty of options and fresh fruit but for supper, it was always the same food even if there was suppose to be a theme everynight. The staff and people were friendly, except the girl supervisor of the private beach. She was very rude and chased us (we were travelling with 4 families) from the private beach, even my friend's 2 year old who simply wanted to play in the shallow clear water. Overall, will never go back again because of the way they treat non members.