Featured Image Reception Lobby Lounge Guestroom Guestroom Guestroom Guestroom Guestroom Guestroom Guestroom Guestroom Guestroom Guestroom Guestroom Guestroom Guestroom Guestroom In-Room Dining Living Area Living Area Living Room Living Room Balcony Bathroom Childrens Pool Outdoor Pool Outdoor Pool Outdoor Pool Spa Treatment Room Theater Show Breakfast Area Restaurant Restaurant Restaurant Restaurant Restaurant Hotel Bar Hotel Bar Hotel Interior Chapel Beach Beach Beach Beach Outdoor Dining Terrace/Patio Sundeck
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Get an overview of this hotelDelightful beach resort with a spa tub

VIP Room Upgrades & More


Located in Puerto Aventuras, this beachfront resort is next to a golf course and within 3 mi (5 km) of Puerto Aventuras Marina, Chac Mol, and CEDAM Museum. Dolphin Discovery and Ecopark Kantun Chi are also within 3 mi (5 km).

Resort Features

At Hard Rock Hotel Riviera Maya - All Inclusive, hit the private white sand beach, dine onsite at The Market, or enjoy a drink at one of the resort's 2 bars/lounges.

Room Amenities

All 687 rooms boast private spa tubs and offer free WiFi and free minibar items. Balconies and room service are standard, as are flat-screen TVs with satellite channels.

Hotel Amenities

All-Inclusive Details

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included.

Food and beverages

  • All meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)
  • Meals and beverages at companion properties

Activities and facilities/equipment

All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Land activities

  • Fitness facilities


  • Onsite entertainment and activities

Not included

  • Motorized water sports
  • Scuba-diving excursions
  • Scuba-diving lessons
  • Bottled wine
  • Airport transfers
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours
  • Transportation to offsite activities

Hotel Amenities

Hard Rock Hotel Riviera Maya - All Inclusive is an all-inclusive resort. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Step outside to unwind on the white sand beach. After a day at the beach, enjoy amenities at Hard Rock Hotel Riviera Maya - All Inclusive like a complimentary children's club, an outdoor pool, and a spa tub.

Dining is available at one of the resort's 6 restaurants. Guests can unwind with a drink at one of the resort's bars, which include 2 bars/lounges and a swim-up bar. A computer station is located on site and high-speed wireless Internet access is complimentary. This all-inclusive resort also offers a steam room, a sauna, and a fitness center. Complimentary self parking is available on site.

  • 24-hour front desk 
  • Airport transportation 
  • Arcade/game room 
  • ATM/banking 
  • Babysitting or childcare (surcharge) 
  • Beach towels 
  • Beach umbrellas 
  • Billiards or pool table 
  • Business center 
  • Children's club (free) 
  • Computer station 
  • Conference space 
  • Dry cleaning/laundry service 
  • Elevator/lift 
  • Express check-out 
  • Fitness facilities 
  • Free self parking 
  • Free WiFi 
  • Garden 
  • Gift shops or newsstand 
  • Hair salon 
  • Luggage storage 
  • Multilingual staff 
  • Number of bars/lounges - 2 
  • Number of floors - 3 
  • Number of restaurants - 6 
  • On private beach 
  • One meeting room 
  • Outdoor pool 
  • Porter/bellhop 
  • Sauna 
  • Shopping on site 
  • Spa tub 
  • Steam room 
  • Supervised childcare/activities 
  • Swim-up bar 
  • Tennis on site 
  • Total number of rooms - 687 
  • Tours/ticket assistance 
  • Wedding services 
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Family Friendly Amenities

  • Arcade/game room  
  • Babysitting or childcare (surcharge)  
  • Children's club (free)  
  • Cribs/infant beds (complimentary)  
  • Free Wi-Fi  
  • On private beach  
  • Outdoor pool  

Room Amenities

  • Air conditioning 
  • Balcony 
  • Bathrobes 
  • Blackout drapes/curtains 
  • Coffee/tea maker 
  • Free bottled water 
  • Free cribs/infant beds 
  • Daily housekeeping 
  • Designer toiletries 
  • Flat-panel TV 
  • Free WiFi 
  • Hair dryer 
  • In-room safe (laptop compatible) 
  • Iron/ironing board 
  • Minibar (stocked, free items) 
  • Phone 
  • Private bathroom 
  • Private spa tub 
  • Room service 
  • Satellite TV service 
  • Shower only 
  • Slippers 
  • Turndown service 
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Where to Eat

The Market - This buffet restaurant specializes in international cuisine and serves breakfast and dinner.

Pizzeto - This restaurant specializes in Italian cuisine and serves dinner only.

Frida - This restaurant specializes in Mexican cuisine and serves dinner only.

Ipanema - This restaurant specializes in Brazilian cuisine and serves dinner only.

Zen - This restaurant specializes in Asian cuisine and serves dinner only.

Room service is available.

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Nearby Things to Do

An outdoor pool and a spa tub are on site. Other recreational amenities include a private beach, a sauna, a steam room, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

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To make requests for specific accessibility needs, complete the “Special or Accessibility Requests" section of “Trip Preferences" when you book your hotel.

Hotel Policies


Check-in time starts at 3 PM

Minimum check-in age is 18


Check-out time is noon

Payment types

Children and extra beds

  • This property does not allow children.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

You need to know

Extra-person charges may apply and vary depending on hotel policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

No pets or service animals allowed

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The charges below are included in your overall room price:
  • Resort fee
We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

We should mention

This property offers transfers from the airport. Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. A resort fee is included in the total price displayed. Only registered guests are allowed in the guestrooms. No pets and no service animals are allowed at this property.

Awards & Affiliations

Green / Sustainable Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
  • This property is affiliated with the International Gay & Lesbian Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, and transgender (LGBT) guests.
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Unlimited Golf instead of Limitless Resort Credit Promotion

Unlimited Golf instead of Limitless Resort Credit Promotion

Book a minimum 3-night stay in any room category May 26, 2014-December 23, 2015 for travel December 24, 2014-December 23, 2015, forfeit the Limitless Resort Credit, and receive the following:

  • Unlimited rounds of golf for all guests in the room
3-night minimum stay is required. Guests who select the Unlimited Golf promotion cannot receive the Limitless Resort Credit promotion. A 20% service fee applies to each round of golf played. Promotion is valid at the Riviera Cancun Golf Club, The Golf Club at Playacar, and the Hard Rock Golf Club at Cana Bay. Full details at check-in. Taxes and gratuity may not be included. Offer subject to availability. Promotion is subject to change without prior notice. Other restrictions may apply.

$1,800 Limitless Resort Credit

Book a minimum 3-night or more stay now - December 23, 2015 in any room category, for travel during the same period and chose from the following:

  • Resort credit for use toward tours, Rock Spa, beauty salon treatments, golf outings, select Colin Cowie Wedding Collections, upgraded wine selection, and Rock Shots by Kodak, based on following length of stay:
  • USD 500 in resort credit with a 3-night stay
  • USD 750 in resort credit with a 4-night stay
  • USD 1500 in resort credit with a 5-6 night stay
  • USD 1800 in resort credit with a 7-8 night stay
  • USD 2000 in resort credit with a 9-11 night stay
  • USD 2500 in resort credit with a 12-13 night stay
  • USD 3600 in resort credit with a 14+ night stay
  • OR
  • Unlimited rounds of golf for all guests registered in the same room in exchange for the resort credit
3-night minimum stay required. Offer valid for any room category. Credit amounts are double when booking Deluxe Platinum Grand Sky Terrace - Connecting room type. Complete details available at check-in. Resort credit is not transferable, non-cumulative, and cannot be applied to future stays. Resort credit cannot be exchanged for cash, products or merchandise. Offer is not valid with groups/conventions. A service fee of 20% will be applied to all resort credit items and services (Rock Shots, Resort Credit Shop and other products and services of this promotion). These fees can be paid with cash, credit card or other authorized means. Credit is applied to guest's account at check-out. Other restrictions may apply. Promotion, prices, and applicable services are subject to change without prior notice.

Music Lab Offer

Book a stay in any room/rate category and all guests 12 years and older can choose from 4 complimentary Music Lab programs, including Jam Bad, Spin Session, Roctube, and My Tracks.

Full details at check-in. Taxes and gratuity may not be included. Offer subject to availability. Other restrictions may apply.

Unlimited Phone Calls Promotion

Book a stay in any room or rate category, for travel anytime, and all calls made from guestrooms to phone numbers within Mexico (excluding cell phones), the Continental United States of America, and Canada are complimentary.

Offer valid for all room and rate categories. Details available at check-in. Calls must be made from guestrooms. Other international calls are charged at a special rate. If unused, this service cannot be exchanged for cash value. Excludes calls to Hawaii, the Virgin Islands, Puerto Rico, and other international calls. Excludes -800 calls, calls through an outside operator, collect calls, calls using other phone companies, and calls to cell phones within Mexico. Other restrictions may apply.

Honeymoon Promotion

Book a stay at this Palace resort and receive the following after arrival:

  • Fruit basket or petit fours
  • 1 bottle of sparkling wine
  • 1 romantic candlelight dinner
  • 2 t-shirts
  • 10% gift shop discount with honeymooner wristband
  • Use of services provided by the honeymoon desk
  • Late check-out (until 6 PM) may be requested and is subject to availability
At time of booking, when indicating traveler and room preferences, guests must enter "Honeymooners" in the Special Requests box to receive this promotion. After checking in, honeymooning couples will be directed to the honeymoon desk where staff will welcome them and help reserve their candlelight dinner. The other amenities will be delivered to their room. Upon arrival, honeymooning couples must present proof of marriage within the past year.

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