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Room type

Deluxe Room

Max Occupancy: 4 guests (up to 3 children, 3 infants)

Deluxe Gold, two double beds

Max Occupancy: 4 guests (up to 3 children, 3 infants)

Heaven Deluxe Gold, 2 double beds

Max Occupancy: 4 guests

Deluxe Platinum Double Beds

Max Occupancy: 4 guests (up to 3 children, 3 infants)

Heaven Deluxe Diamond, one king bed

Max Occupancy: 2 guests

Heaven Deluxe Platinum Sky Terrace, one king bed

Max Occupancy: 2 guests

Heaven Rock Royalty Level, Deluxe Platinum, 1 king bed

Max Occupancy: 2 guests

Deluxe Family

Max Occupancy: 6 guests (up to 5 children, 5 infants)

Heaven Rock Suite Platinum

Max Occupancy: 6 guests

Deluxe Diamond, one king bed

Max Occupancy: 2 guests

 
 


Get an overview of this hotel4.5-star resort with pools, private beach, full-service spa

Location

Located in Puerto Aventuras, this beachfront resort is next to a golf course and within 3 mi (5 km) of Puerto Aventuras Marina, Chac Mol Cenote, and CEDAM Museum. Dolphin Discovery and Ecopark Kantun Chi are also within 3 mi (5 km).

Resort Features

Catch some rays on Hard Rock Hotel Riviera Maya - All Inclusive's private white sand beach or spend the day relaxing at the full-service spa. Then enjoy a meal at one of the resort's 5 restaurants.

Room Amenities

All 1264 rooms boast private spa tubs and jetted tubs, plus free WiFi and flat-screen TVs with satellite channels. Guests will also find free minibar items, balconies, and 24-hour room service.

Hotel Amenities

All-Inclusive Details

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)
  • In-room liquor dispensers
  • Meals and beverages at companion properties

Activities and facilities/equipment

All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities

  • Kayaking
  • Snorkeling

Land activities

  • Climbing wall
  • Fitness facilities
  • Tennis
  • Tennis lessons
  • Volleyball

Lessons/classes/games

  • Aerobics
  • Bartending
  • Cooking
  • Dancing
  • Language
  • Pilates
  • Water fitness
  • Yoga

Entertainment

  • Onsite entertainment and activities
  • Access to onsite clubs
  • Onsite live performances
  • Theme parties

Not included

  • Motorized water sports
  • Scuba-diving excursions
  • Scuba-diving lessons
  • Bottled wine
  • Airport transfers
  • Childcare
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours
  • Transportation to offsite activities

Hotel Amenities

Hard Rock Hotel Riviera Maya - All Inclusive is an all-inclusive resort. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Simply walk outside to feel the sun on your face at the white sand beach. At Hard Rock Hotel Riviera Maya - All Inclusive you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

A complimentary breakfast is offered each morning. Dining is available at one of the resort's 5 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the resort's bars, which include 7 bars/lounges, a swim-up bar, and a poolside bar. A computer station is located on site and high-speed wireless Internet access is complimentary. This all-inclusive resort also offers a complimentary children's club, a children's club, and a children's pool. Complimentary self parking is available on site. A total renovation of this property was completed in October 2013.

Hard Rock Hotel Riviera Maya - All Inclusive is a smoke-free property.

  • 24-hour front desk 
  • Airport transportation 
  • Airport transportation (surcharge) 
  • Arcade/game room 
  • ATM/banking 
  • Babysitting or childcare 
  • Babysitting or childcare (surcharge) 
  • Beach towels 
  • Beach umbrellas 
  • Billiards or pool table 
  • Business center 
  • Children's club 
  • Children's club (free) 
  • Children's pool 
  • Coffee shop or café 
  • Coffee/tea in common areas 
  • Computer station 
  • Concierge services 
  • Conference center 
  • Conference space 
  • Conference space size (feet) - 87823 
  • Conference space size (meters) - 8159 
  • Designated smoking areas 
  • Designated smoking areas (fines apply) 
  • Dry cleaning/laundry service 
  • Elevator/lift 
  • Express check-in 
  • Express check-out 
  • Fitness facilities 
  • Free breakfast 
  • Free self parking 
  • Free WiFi 
  • Full-service spa 
  • Garden 
  • Gift shops or newsstand 
  • Grocery/convenience store 
  • Hair salon 
  • Luggage storage 
  • Meeting rooms 4 
  • Multilingual staff 
  • Nightclub 
  • Number of bars/lounges - 7 
  • Number of buildings/towers - 9 
  • Number of floors - 3 
  • Number of outdoor pools - 2 
  • Number of restaurants - 5 
  • On private beach 
  • Outdoor tennis court 
  • Poolside bar 
  • Porter/bellhop 
  • Sauna 
  • Shopping on site 
  • Smoke-free property 
  • Snack bar/deli 
  • Spa services on site 
  • Spa treatment room(s) 
  • Spa tub 
  • Steam room 
  • Supervised childcare/activities 
  • Supervised childcare/activities (surcharge) 
  • Swim-up bar 
  • Television in common areas 
  • Terrace 
  • Total number of rooms - 1264 
  • Tours/ticket assistance 
  • Wedding services 

Business Travel Amenities

  • Airport transportation  
  • Airport transportation  
  • Business center  
  • Coffee in lobby  
  • Computer station  
  • Concierge services  
  • Conference center  
  • Conference rooms  
  • Business services  
  • Express check-in  
  • Express check-out  
  • Free breakfast  
  • Free parking  
  • Free WiFi  
  • Meeting rooms  
  • Multilingual staff  
  • Dining room service  

Family Friendly Amenities

  • Arcade/game room  
  • Babysitting or childcare (surcharge)  
  • Children's club (free)  
  • Children's pool  
  • Free Wi-Fi  
  • Grocery/convenience store  
  • Outdoor pools  
  • On private beach  
  • Outdoor tennis court  
  • Refrigerator  
  • Snack bar/deli  

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Room Amenities

  • Air conditioning 
  • Balcony 
  • Bathrobes 
  • Blackout drapes/curtains 
  • Coffee/tea maker 
  • Free bottled water 
  • Free toiletries 
  • Daily housekeeping 
  • Designer toiletries 
  • Flat-panel TV 
  • Free WiFi 
  • Hair dryer 
  • In-room safe (laptop compatible) 
  • Iron/ironing board 
  • Jetted bathtub 
  • Minibar (stocked, free items) 
  • Phone 
  • Premium bedding 
  • Premium TV channels 
  • Private bathroom 
  • Private spa tub 
  • Refrigerator 
  • Room service (24 hours) 
  • Satellite TV service 
  • Separate bathtub and shower 
  • Slippers 
  • Turndown service 

Where to Eat

A complimentary buffet breakfast is served each morning between 7 AM and 11 AM.

The Market - This buffet restaurant specializes in international cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar. Open daily.

Pizzeto - This restaurant specializes in Italian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.

Frida - This restaurant specializes in Mexican cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.

Ipanema - This restaurant specializes in Brazilian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.

Zen - This restaurant specializes in Asian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.

24-hour room service is available.

Nearby Things to Do

A private beach and an outdoor tennis court are featured at the resort. 2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a spa tub, a sauna, a steam room, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Golfing nearby 
  • Snorkeling nearby 
  • Scuba diving nearby 
  • Hiking/biking trails nearby 
  • Ecotours nearby 
  • Aerobics on site 
  • Pilates classes on site 
  • Volleyball on site 
  • Yoga classes/instruction on site 

Spa Services

ROCK SPA has massage/treatment rooms, couples treatment room(s), and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is equipped with hot springs/mineral springs, a mud bath, a sauna, a spa tub, and a steam room.

The spa is open daily. Children under 17 years old are not allowed in the spa without adult supervision. Guests under 16 years old are not allowed in the spa.

  • Hot stone massage 
  • Deep tissue massage 
  • Swedish massage 
  • Steam room in spa 
  • Thai massage 
  • Reflexology 
  • Sports massage 
  • Detoxification wrap 
  • Outdoor treatment areas 
  • Couples treatment rooms 
  • Massages on beach 
  • Manicures and pedicures 
  • Body wraps 
  • Body scrubs 
  • Aromatherapy treatments 
  • Hydrotherapy treatments 
  • Ayurvedic treatments 
  • Mud bath in spa 
  • Sauna in spa 
  • Spa tub in spa 
  • Hot springs/mineral springs in spa 
  • Massages 
  • Minimum age to access spa is 16 
  • Body treatments 
  • Facial treatments 

Accessibility

To make requests for specific accessibility needs, complete the “Special or Accessibility Requests" section of “Trip Preferences" when you book your hotel.

  • Accessible bathroom 
  • In-room accessibility 

Hotel Policies

Check-in

Minimum check-in age is 18

Check-out

Check-out time is Noon

Payment types

Children and extra beds

  • This property does not allow children.

You need to know

Extra-person charges may apply and vary depending on hotel policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

No rollaway/extra beds available

No cribs (infant beds) available

24-hour check-in

No pets or service animals allowed

Fees

The charges below are included in your overall room price:
  • Resort fee
We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.
  • Airport shuttle fee: MXN 1500 per room (roundtrip)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Hotel Name

  • All Inclusive Hard Rock Hotel Riviera Maya
  • Hard Rock Hotel All Inclusive Riviera Maya
  • Hard Rock Hotel Maya
  • Hard Rock Hotel Maya Riviera
  • Hard Rock Hotel Riviera
  • Hard Rock Hotel Riviera Maya
  • Hard Rock Hotel Riviera Maya All Inclusive
  • Hard Rock Hotel Riviera Maya All Inclusive Puerto Aventuras
  • Hard Rock Riviera Maya
  • Hard Rock Riviera Maya Puerto Aventuras
  • Hard Rock Hotel Riviera Maya Puerto Aventuras

We should mention

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Reservations are required for massage services and spa treatments. Reservations can be made by contacting the resort prior to arrival, using the contact information on the booking confirmation. A resort fee is included in the total price displayed. Only registered guests are allowed in the guestrooms. No pets and no service animals are allowed at this property.

Awards & Affiliations

Green / Sustainable Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
  • This property is affiliated with the International Gay & Lesbian Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, and transgender (LGBT) guests.

Kids Stay Free Offer

Book a stay in a "Deluxe Family" room category November 12 - December 15, 2015 for travel November 12 - December 23, 2015 and kids stay free.

Valid for up to 2 children ages 4-12 per room, per stay when accompanied by 1 full paying adult and using existing bedding. Children’s ages MUST be notified on the reservation and ages must be accurate at time of travel (proof of age will be required upon check-in). In the event that ages are incorrect, the difference in the rate will be charged upon check-in. Applies to new reservations only, existing reservations do not qualify. Reservations with overlapping dates qualify; discount will apply for nights within travel window. Promotion is subject to change without prior notice. Other restrictions may apply.

Music Lab Offer

Book a stay in any room/rate category and all guests 12 years and older can choose from 4 complimentary Music Lab programs, including Jam Bad, Spin Session, Roctube, and My Tracks.

Full details at check-in. Taxes and gratuity may not be included. Offer subject to availability. Other restrictions may apply.

Unlimited Phone Calls Promotion

Book a stay in any room or rate category, for travel anytime, and all calls made from guestrooms to phone numbers within Mexico (excluding cell phones), the Continental United States of America, and Canada are complimentary.

Offer valid for all room and rate categories. Details available at check-in. Calls must be made from guestrooms. Other international calls are charged at a special rate. If unused, this service cannot be exchanged for cash value. Excludes calls to Hawaii, the Virgin Islands, Puerto Rico, and other international calls. Excludes -800 calls, calls through an outside operator, collect calls, calls using other phone companies, and calls to cell phones within Mexico. Other restrictions may apply.

Honeymoon Promotion

Book a stay at this Palace resort and receive the following after arrival:

  • Fruit basket or petit fours
  • 1 bottle of sparkling wine
  • 1 romantic candlelight dinner
  • 2 t-shirts
  • 10% gift shop discount with honeymooner wristband
  • Use of services provided by the honeymoon desk
  • Late check-out (until 6 PM) may be requested and is subject to availability
At time of booking, when indicating traveler and room preferences, guests must enter "Honeymooners" in the Special Requests box to receive this promotion. After checking in, honeymooning couples will be directed to the honeymoon desk where staff will welcome them and help reserve their candlelight dinner. The other amenities will be delivered to their room. Upon arrival, honeymooning couples must present proof of marriage within the past year.

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