Get an overview of this hotel4.5-star resort with pools, private beach, full-service spa


Located in Puerto Aventuras, this beachfront resort is next to a golf course and within 3 mi (5 km) of Dolphinaris Riviera Maya Park, Puerto Aventuras Marina, and Puerto Aventuras Golf Club. Chac Mol Cenote and CEDAM Museum are also within 3 mi (5 km).

Resort Features

Catch some rays on Hard Rock Hotel Riviera Maya - All Inclusive's private white sand beach or spend the day relaxing at the full-service spa. Then enjoy a meal at one of the resort's 9 restaurants.

Room Amenities

All 1264 rooms boast private spa tubs and jetted tubs, plus free WiFi and flat-screen TVs with satellite channels. Guests will also find free minibar items, balconies, and 24-hour room service.

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Hard Rock Hotel Riviera Maya - All Inclusive

Km 72, Carretera Cancun-Chetumal Puerto Aventuras QROO 77710

Hotel Amenities

All-Inclusive Details

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)
  • In-room liquor dispensers
  • Meals and beverages at companion properties

Activities and facilities/equipment

All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities

  • Kayaking
  • Snorkeling

Land activities

  • Climbing wall
  • Fitness facilities
  • Tennis
  • Tennis lessons
  • Volleyball


  • Aerobics
  • Bartending
  • Cooking
  • Dancing
  • Language
  • Pilates
  • Water fitness
  • Yoga


  • Onsite entertainment and activities
  • Access to onsite clubs
  • Onsite live performances
  • Theme parties

Not included

  • Motorized water sports
  • Scuba-diving excursions
  • Scuba-diving lessons
  • Bottled wine
  • Airport transfers
  • Childcare
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours
  • Transportation to offsite activities

Hotel Amenities

Hard Rock Hotel Riviera Maya - All Inclusive is an all-inclusive resort. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Simply walk outside to feel the sun on your face at the white sand beach. At Hard Rock Hotel Riviera Maya - All Inclusive you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Dining is available at one of the resort's 9 restaurants and guests can grab coffee at one of the 2 coffee shops/cafés. The property also has a snack bar/deli. Guests can unwind with a drink at one of the resort's bars, which include 7 bars/lounges and a swim-up bar. A computer station is located on site and high-speed wireless Internet access is complimentary. This all-inclusive resort also offers a complimentary children's club, a children's pool, and an outdoor tennis court. Onsite self parking and valet parking are complimentary. A total renovation of this property was completed in October 2013.

Hard Rock Hotel Riviera Maya - All Inclusive has designated areas for smoking.

  • Swim-up bar 
  • Steam room 
  • Sauna 
  • Spa tub 
  • Babysitting or childcare (surcharge) 
  • Children's club (free) 
  • Supervised childcare/activities (surcharge) 
  • Airport transportation (surcharge) 
  • Conference space 
  • Business center 
  • Porter/bellhop 
  • 24-hour front desk 
  • Multilingual staff 
  • Gift shops or newsstand 
  • Shopping on site 
  • Hair salon 
  • ATM/banking 
  • Dry cleaning/laundry service 
  • Babysitting or childcare 
  • Elevator/lift 
  • Number of floors - 3 
  • Number of bars/lounges - 7 
  • Wedding services 
  • Coffee/tea in common areas 
  • Number of coffee shops/cafes - 2 
  • Concierge services 
  • Express check-in 
  • Express check-out 
  • Fitness facilities 
  • Full-service spa 
  • Designated smoking areas 
  • Billiards or pool table 
  • Grocery/convenience store 
  • Number of outdoor pools - 2 
  • Designated smoking areas (fines apply) 
  • Computer station 
  • Total number of rooms - 1264 
  • Tours/ticket assistance 
  • Airport transportation 
  • Children's club 
  • Luggage storage 
  • Arcade/game room 
  • Spa treatment room(s) 
  • Meeting rooms 4 
  • Nightclub 
  • Free valet parking 
  • Garden 
  • Terrace 
  • Poolside bar 
  • On private beach 
  • Free self parking 
  • Conference center 
  • Outdoor tennis court 
  • Snack bar/deli 
  • Number of restaurants - 9 
  • Conference space size (feet) - 87823 
  • Conference space size (meters) - 8159 
  • Beach umbrellas 
  • Beach towels 
  • Number of buildings/towers - 9 
  • Spa services on site 
  • Supervised childcare/activities 
  • Children's pool 
  • Television in common areas 
  • Free WiFi 


Available in all rooms: Free WiFi

Available in some public areas: Free WiFi


Free self parking, Free valet parking

Room Amenities

  • Premium TV channels 
  • Premium bedding 
  • Balcony 
  • Air conditioning 
  • Blackout drapes/curtains 
  • Phone 
  • Coffee/tea maker 
  • Free bottled water 
  • Minibar (stocked, free items) 
  • Turndown service 
  • Private bathroom 
  • Designer toiletries 
  • Slippers 
  • Separate bathtub and shower 
  • Bathrobes 
  • Free toiletries 
  • Hair dryer 
  • Jetted bathtub 
  • Daily housekeeping 
  • Iron/ironing board 
  • Desk 
  • Satellite TV service 
  • Flat-panel TV 
  • In-room safe (laptop compatible) 
  • Private spa tub 
  • Room service (24 hours) 
  • Free cribs/infant beds 
  • Rollaway/extra beds (free) 
  • Free WiFi 

Where to Eat

The Market - This buffet restaurant specializes in international cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar. Open daily.

Pizzeto - This restaurant specializes in Italian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.

Frida - This restaurant specializes in Mexican cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.

Ipanema - This restaurant specializes in Brazilian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.

Zen - This restaurant specializes in Asian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.

24-hour room service is available.

Nearby Things to Do

A private beach and an outdoor tennis court are featured at the resort. 2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a spa tub, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Golfing nearby 
  • Snorkeling nearby 
  • Scuba diving nearby 
  • Hiking/biking trails nearby 
  • Ecotours nearby 
  • Fitness classes on site 
  • Pilates classes on site 
  • Volleyball on site 
  • Yoga classes/instruction on site 

Spa Services

ROCK SPA has massage/treatment rooms, couples treatment room(s), and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is equipped with hot springs/mineral springs, a mud bath, a sauna, a spa tub, and a steam room.

The spa is open daily. Children under 17 years old are not allowed in the spa without adult supervision. Guests under 16 years old are not allowed in the spa.

  • Hot stone massage 
  • Deep tissue massage 
  • Swedish massage 
  • Steam room in spa 
  • Thai massage 
  • Reflexology 
  • Sports massage 
  • Detoxification wrap 
  • Outdoor treatment areas 
  • Couples treatment rooms 
  • Massages on beach 
  • Manicures and pedicures 
  • Body wraps 
  • Body scrubs 
  • Aromatherapy treatments 
  • Hydrotherapy treatments 
  • Ayurvedic treatments 
  • Mud bath in spa 
  • Sauna in spa 
  • Spa tub in spa 
  • Hot springs/mineral springs in spa 
  • Massages 
  • Minimum age to access spa is 16 
  • Body treatments 
  • Facial treatments 


To make special requests for accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom 
  • In-room accessibility 
  • Roll-in shower 

Hotel Policies


Minimum check-in age is 18

Special check-in instructions:

24-hour airport shuttle service is available. Contact the property in advance to get details.


Check-out time is noon

Payment types

Children and extra beds

  • This property does not allow children.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!


  • No pets or service animals allowed

You need to know

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

24-hour check-in

No pets or service animals allowed


The charges below are included in your overall room price:
  • Resort fee
We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.
  • Airport shuttle fee: MXN 1500 per room (roundtrip)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Hotel Name

  • All Inclusive Hard Rock Hotel Riviera Maya
  • Hard Rock Hotel All Inclusive Riviera Maya
  • Hard Rock Hotel Maya
  • Hard Rock Hotel Maya Riviera
  • Hard Rock Hotel Riviera
  • Hard Rock Hotel Riviera Maya
  • Hard Rock Hotel Riviera Maya All Inclusive
  • Hard Rock Hotel Riviera Maya All Inclusive Puerto Aventuras
  • Hard Rock Riviera Maya
  • Hard Rock Riviera Maya Puerto Aventuras
  • Hard Rock Hotel Riviera Maya Puerto Aventuras

We should mention

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Reservations are required for massage services and spa treatments. Reservations can be made by contacting the resort prior to arrival, using the contact information on the booking confirmation. A resort fee is included in the total price displayed. Only registered guests are allowed in the guestrooms. No pets and no service animals are allowed at this property.

Awards & Affiliations

Green / Sustainable Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Limitless Resort Credit Promotion

Book a minimum 3-night or more stay now - December 28, 2018 for travel during the same time and choose from the following: Resort credit for use toward tours, spa and beauty salon treatments, golf outings, select Colin Cowie Wedding Collections™, upgraded wine selection, and Rock Shots® photo packages, based on following length of stay:

  • USD 500 in resort credit with a 3-night stay
  • USD 750 in resort credit with a 4-night stay
  • USD 1500 in resort credit with a 5-6 night stay
  • USD 1800 in resort credit with a 7-8 night stay
  • USD 2000 in resort credit with a 9-11 night stay
  • USD 2500 in resort credit with a 12-13 night stay
  • USD 3600 in resort credit with a 14+ night stay
  • OR
  • Unlimited rounds of golf for all guests registered in the same room in exchange for the resort credit
3-night minimum stay required. Offer valid for any room category. Complete details available at check-in. Resort credit is not transferable, non-cumulative, and cannot be applied to future stays. Resort credit cannot be exchanged for cash, products or merchandise. Offer is not valid with groups/conventions. A service fee of 20% will be applied to all resort credit items and services (Rock Shots®, Resort Credit Shop and other products and services of this promotion). Promotion does not apply for Special Events and/or Wedding for Rock Shot®. These fees can be paid with cash, credit card or other authorized means. Credit is applied to guest's account at check-out. Other restrictions may apply. Promotion, prices, and applicable services are subject to change without prior notice. Guests staying at more than one hotel will receive the benefits of the promotion depending on the length of stay at each one, though unused credits may not be transferred to the next hotel. A 20% service fee will apply to Unlimited Golf. Children ages 13-17 must be booked as adults to receive the golf package. Tee times are subject to space and availability. Golf packages include unlimited rounds of golf per adult per stay. All adults sharing the same room must pay the golf package rate. It cannot be sold separately. Other restrictions may apply.

Kids Stay Free Offer

Book a stay in a "Deluxe Family" room category November 12 - December 15, 2015 for travel November 12 - December 23, 2015 and kids stay free.

Valid for up to 2 children ages 4-12 per room, per stay when accompanied by 1 full paying adult and using existing bedding. Children’s ages MUST be notified on the reservation and ages must be accurate at time of travel (proof of age will be required upon check-in). In the event that ages are incorrect, the difference in the rate will be charged upon check-in. Applies to new reservations only, existing reservations do not qualify. Reservations with overlapping dates qualify; discount will apply for nights within travel window. Promotion is subject to change without prior notice. Other restrictions may apply.

Music Lab Offer

Book a stay in any room/rate category and all guests 12 years and older can choose from 4 complimentary Music Lab programs, including Jam Bad, Spin Session, Roctube, and My Tracks.

Full details at check-in. Taxes and gratuity may not be included. Offer subject to availability. Other restrictions may apply.

Unlimited Phone Calls Promotion

Book a stay in any room or rate category, for travel anytime, and all calls made from guestrooms to phone numbers within Mexico (excluding cell phones), the Continental United States of America, and Canada are complimentary.

Offer valid for all room and rate categories. Details available at check-in. Calls must be made from guestrooms. Other international calls are charged at a special rate. If unused, this service cannot be exchanged for cash value. Excludes calls to Hawaii, the Virgin Islands, Puerto Rico, and other international calls. Excludes -800 calls, calls through an outside operator, collect calls, calls using other phone companies, and calls to cell phones within Mexico. Other restrictions may apply.

Honeymoon Promotion

Book a stay at this Palace resort and receive the following after arrival:

  • Fruit basket or petit fours
  • 1 bottle of sparkling wine
  • 1 romantic candlelight dinner
  • 2 t-shirts
  • 10% gift shop discount with honeymooner wristband
  • Use of services provided by the honeymoon desk
  • Late check-out (until 6 PM) may be requested and is subject to availability
At time of booking, when indicating traveler and room preferences, guests must enter "Honeymooners" in the Special Requests box to receive this promotion. After checking in, honeymooning couples will be directed to the honeymoon desk where staff will welcome them and help reserve their candlelight dinner. The other amenities will be delivered to their room. Upon arrival, honeymooning couples must present proof of marriage within the past year.

Personal Assistant Promotion

Book a stay in a Heaven Rock Suite Platinum room category now - December 31, 2016, for travel now - April 22, 2017, and an on-call personal assistance will assist with ironing (2 items per person per stay), express luggage delivery, complimentary shoe shine, spa tub preparation (with 24-hour notice), assistance with reservations on and off the property, and priority reservations to picks & mix program.

Must book a qualifying room category to receive benefits. Full details at check-in. Offer subject to availability. Other restrictions and blackout dates may apply.